Case StudyDigital Customer

Leading healthcare companyAbout the ClientProvider of integrated medical, clinical, and security services to organizations with international operations.

Business ContextClient: Provider of integrated medical, clinical, and security services to organizations with international operations.Size: 11,000 employees, led by 1,200 full-time physicians and 200 security specialists, and provides health/ security support to members in 89 countries. clients include 81% of Fortune Global 100 & 61% percent of Fortune Global 500 companies.Situation: Sales and Marketing team had been using time consuming manual method of generating the quotes for their clients and prospects. The system was inconvenient, inconsistent and error prone

Need for Agile Devops• Delays in recommendations and infrastructure e-setup for technical upgrades• Delays in getting final set of requirements from Business users• Uncertainty about the requirement changes in the application, as business requirements were not frozen • Geographically distributed teams in US, Germany & India

Hexaware approach• Seasoned approach for working across 3 time zones: Divide release into Sprints. Identify and agree on few requirements and start development on the same while business user gathers the requirements for the remaining items. • Ready framework for Continuous Delivery – Deployment after every sprint – Continuous Integration Environment • High collaboration through agile practices: – Collaboration: Live meeting, Conf. calls – Meetings: Daily Scrum of Scrums. Sprint Planning, Sprint Reviews & Retrospective meetings – On-demand requirements clarification

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Outcomes Achieved

Deployment Cycle Time (UAT)

Code Quality Coverage

Business outcomes

97%

4 weeks

Consistent Pricing AlgorithmIndependent pricing methodologies for FOREX, MPI etc.Streamlined process of Quote Life cycle

www.hexaware.com | marketing@hexaware.com

About HexawareHexaware is one of the leading, global providers of IT, Application, Infrastructure, BPO and Digital services. Our business philosophy of Shrink IT, Grow Digital allows customers to significantly shrink commodity IT spend while partnering with them to embrace digitalization. The Company focuses on key domains such as Banking, Financial Services, Capital Market, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation and Logistics. Hexaware focuses on delivering business results and leveraging technology solutions by specializing in services like; Application support, development and maintenance, Enterprise Solutions, Human Capital Management, Business Intelligence & Analytics, Digital Assurance (Testing), Infrastructure Management Services, Digital and Business Process Services. Founded in 1990, Hexaware has a well-established global delivery model armed with proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. For additional information logon to: www.hexaware.com

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