agile and organizational learning
TRANSCRIPT
Agile and Learning OrganizationsLeanAgileUS 2017 - Fort Lauderdale
Wolfgang Wiedenroth @wwiedenroth
@wwiedenroth
Learn to better use Scrum’s potential to become a learning organization.
For this, linking the teams to the rest of the organization is essential.
About this talk
@wwiedenroth
:) :| :(
€
Vision
Product Owner
Product Backlog Sprint
Backlog
Retrospective
Review
ScrumMaster
Development Team
Product Increment
Daily Scrum
Agile is about learning An agile organization is a learning organization
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Hirotaka TakeuchiIkujirō Nonaka
Nonaka, Takeuchi: „The New New Product Development Game“, Harvard Business
Review, 1986
Scrum - the origin
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Fuji Xerox FX-3500 in 1978Honda City in 1981
NEC PC8000 in 1979 Canon AE-1 in 1978
Scrum in the 70s?
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sequential
Scrum
overlapping
fast and innovative@wwiedenroth
The Scrum-Team
cross-functional autonomous
inspect&adapt
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1987: Matsushita releases the first home
bread maker
see Nonaka, Takeuchi: „The Knowledge-Creating Company“@wwiedenroth
explicit knowledge
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd
Explicit Knowledge
@wwiedenroth
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd
tacit
know
ledge
Tacit Knowledge
explicit knowledge
siehe Michael Polanyi: „The Tacit Dimension“
Michael Polanyi: „We can know more than we can tell“.
@wwiedenroth
explicit knowledge
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd
tacit knowledge
transforming knowledge is learning
Dave Snowden: „Knowledge is only known, when it is needed to be known.“
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transforming tacit to tacit knowledge
socialization
taci
t
tacit
e.g. internship at customer
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transforming tacit to explicit knowledge
socialization
taci
t
tacit
externalisation
tacit
expl
icit
e.g. building a prototype
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transforming explicit to explicit knowledge
socialization
taci
t
tacit
externalisation
tacit
expl
icit
combination
explicit
expl
icit
e.g. creating a business model
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transforming explicit to tacit knowledge
socialization
taci
t
tacit
externalisation
tacit
expl
icit
combination
explicit
expl
icit
explicit
taci
t
e.g. using the product
internalisation
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product-related learning in Scrum
explicit
taci
t
internalisation
socialization
taci
t
tacit
externalisation
tacit
expl
icit
combination
explicit
expl
icit
Working with customers
developing the product
Sprint Review
Sprint Review Sprint Planning
Working in the team
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process-related learning in Scrum
explicit
taci
t
internalisation
socialization
taci
t
tacit
externalisation
tacit
expl
icit
combination
explicit
expl
icit
Working in the teams
Sprint Retrospective
Sprint Retrospective Sprint Planning
Working in the team
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Knowledge spiral in Companies
explicit
taci
tta
cit
tacit tacit
expl
icit
explicit
expl
icit
internalization
socialization externalization
combination
see Nonaka, Takeuchi: „The Knowledge-Creating Company“
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tacit
explici
t
Individual Group / Team
Company
Scrum- FrameworkKn
owled
ge
???
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tacit
explici
t
Individual Group / Team
Company
Scrum- FrameworkKn
owled
ge
???
linking business- und innovationsystem
Knowledge transfer between teams
Knowledge transfer „bottom-up“
Knowledge transfer “top-down”
…@wwiedenroth
optimize flow efficiency maximize
learning
Business and Innovation System
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Innovation system
Businesssystem
optimize flow efficiency
maximize learning
stableunstable
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Innovation system
Businesssystem
knowledge transfer by rotating employees
isolated system but still linked
Innovation system
Businesssystem@wwiedenroth
Business and innovation system are mixed; one-size fits all mentality
employees aren’t rotating between business- and innovationsystems
Agile development is seen as “execution” focussing on higher throughput (absolutely valid for the business system, but nonsense for the innovation system)
Most Scrum-Teams are minimal cross-functional (Programmers, Testers).
reality in software development
deficits in developing relevant
innovations
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internships at customers, customer service, or sales.
attending communities of practice outside your specialization
cross-departmental open spaces
Support Party (Jimdo)
Customer Service employees as part of dev teams (Jimdo).
…
Path to employee rotation
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Spreading knowledge
employee rotation, internships,…
Story Telling, Open Space,
Communities of Practice, …
trainings, coaching, …
Communities of Practice,
Workshops, …
explicit
taci
tta
cit
tacit tacit
expl
icit
explicit
expl
icit
@wwiedenroth
Do we practice all forms of knowledge transfer?
What’s your business system?
What is our innovation system?
How do we ensure learning (tacit and explicit) takes place throughout the company incl. the business and innovation system?
What is our strategy regarding employee rotation?
ask yourself
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