agile and it operations how to coexist and not get lost - oscon 2013
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Agile and IT OperationsHow to Coexist
and
Not Get Lost
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4
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{ the begining }
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40 000 000 of items listed.
15 mln users
1.5 mln new items / day
1 mln transactions / day
11 mln images /day
Items Listed
1999 2013
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SYSOPNETADM
DEV
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{ when mess becomes too big to stand }
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{ You get the skills, to cope with it... but is it right direction? }
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Information Technology Infrastructure Library.
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Information Technology Infrastructure Library.
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The professionals.
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Getting into process world...
Incydent and Problem Management
Configuration Management
Availability and Capacity Management
Release Management
and many others...
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{ meanwhile in dev world }
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{ SDLC with waterfall }
Project Management Office
Project Support Office
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{ the result }
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{ remember about people }
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- ITIL became Ops thing
- SDLC - project killer
- PMO / PSO
- silos - dead communication
:(
- hot potato
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- common language
- KPI awareness (SLA)
- process awareness
- Service Desk
:)
- information flow
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{ ... meanwhile ... }
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Agile revolution !
groomingplanning
retroscrum
...
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{ ... meanwhile in Ops... }
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NetworkDBASYSADM
ITIL - ops thingScrum teams
AGILE - dev thing
Scrum teamsScrum teams
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{ breaking the silos }
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DevsNetworkDBASYSADM
Scrum team(s)
Effects:
#1: we need more OPS! #2: it’s ours not yours problem (no more hot potatos) #3: maintaining communication among OPS is a challenge.
DevsNetworkDBASYSADM
Scrum team(s)
NetworkDBASYSADM
Shared services
Product perspectiveProduct perspective
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DevsNetworkDBASYSADM
Scrum team(s)Next steps with OPS?
DEVOPS let dev guys do itgive them toolsteach them how to do it
do what is really challanging (SOA)start listening to them
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KANBAN• transparent work backlog• clear limits in every state and type• influence of Product Owners on Your work• rapid feedback loop
Lessons learntseparate swimlanes for:• product - project work• ops - project work• maintenance• incidents - fast lane
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KANBAN ITIL
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Where is ITIL?
DevsNetworkDBASYSADM
Scrum team(s)
Change ManagementConfig. Management.* Management
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... so how to coexist and not get lost?
- do not forget about OPS, You will need them anyway
- build good cooperation habbits
- talk to people, communicate
- adopt and adapt (PDCA)
- help people in becoming “owner” of product
- appreciate the need for stability (and processes supporting)