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Efect o Miscoomunication

Communication is essential. It has been an essential fact of life since man

devised a method of talking. This is the only way of interaction, and it is also

the only way to get through to family, friends, peers, coworkers and

associates. Communication is vital for anything. Lack of communication or

miscommunication can have dire repercussions. For example, a manager

cannot delegate work properly to his sta without proper communication. !

marriage cannot survive long without proper communication. The eects of

miscommunication are many. This essay will discuss some of these eects.

Communication is vital from a business standpoint. Communication to a

business is like brake oil to the brakes system of an automobile. This is what

keeps the whole business running smoothly. The methods of how theorgani"ation works and how to meet the goals of the organi"ation, how to get

there and what the employees have to do in order to achieve the goals

should be communicated to them clearly and concisely. If this is not done

clearly, the employees have no idea how to proceed and will #nd themselves

adrift. This makes them frustrated and angry as they are unable o meet the

goals and things can only go downhill from here. $iscommunication between

employees and employers leads to the failure of a business. In fact, it is one

of the most signi#cant factors that contribute to the failure of a business.

$iscommunication between customers and suppliers can also lead toproblem of ma%or proportions. For example, a customer who does not

understand the information provided about goods and services will turn to

other businesses to provide the same goods and services. ! supplier who is

not clear with the terms and conditions of a sale will #nd himself at a loss

when the customer reali"es he or she does not wish to purchase said item

because the information was not relayed properly. The bottom line to this is

the loss of pro#ts which every company cannot aord to lose.

The eects of miscommunication are clearly seen in relationships. There can

be irreparable rifts due to miscommunication in relationships. &nnecessarycon'ict can lead to arguments which can aect the entire relationship. For

example, not clearly stating a fact can result in tension and discomfort. This

can lead to other problems which become serious and result in the end of the

relationship.

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Communication is important in every part of life. (owever, it must be

remembered that the right way of communication is necessary to ensure

that the eects of miscommunication do not occur.

Culture o Distrust

Trust is essentialto the success of high)performing work teams and organi"ations,

according to the !merican $anagement !ssociation. Ineective communication

prohibits trust building and may even contribute to a culture of distrust. *hen

management doesn+t communicate goals and important events with workers,

employees naturally begin to think key information is being withheld. !n us versus

them mentality often emerges. !dditionally, poor intra)team and inter)team

communication gets in the way of trusting cross)organi"ation relationships.

Warning

-oor communication often stems from broader organi"ational culture issues

that start at the top levels of the company, according to the !$!.

Limited Employee Engagement

mployees desire to work in a place where they can share input and build

relationships with coworkers and colleagues. -oor communication limits the

closeness of relationships and employee engagement. Limited engagement

contributes to lack of organi"ational commitment, poor morale and eventually,

turnover. mployees rely on their managers to oer direction, feedback and positive

reinforcement. *hen these things lack or are poorly implemented, the barrier

between management and workers is greater.

Uncertainty and Conusion

Top)down communication is necessary to get all departments, leaders and front)line

workers on the same page. *ith no direction, the role of departments and individual

workers is uncertain. *hen employees don+t know what to work on or prioriti"e each

day, ine/ciency and a lack of productivity are likely. In some cases, confusion

results because of mixed messages. Top)level managers may provide one

directional message today, but deliver a completely dierent vision a few months

later. !nother scenario is top managers and front line managers presenting dieringperspectives on the goals and task directions for speci#c workers. Chaos ensues

when many employees perform uncoordinated and misdirected tasks.

Inefective Customer Interaction

-oor communication with customers can result from the poor internal

communication as well as poor coaching of front)line workers. 0egardless of the

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http://www.amanet.org/training/articles/Open-Communication-Vital-to-Business-Success.aspxhttp://www.amanet.org/training/articles/Open-Communication-Vital-to-Business-Success.aspx

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direct causes, poor communication between employees and customers limits a

company+s ability to build a loyal customer base, according to (otelxecutive.com.

The problems are magni#ed when an organi"ation doesn+t solicit customer feedback

to identify what is missing in the communication process or customer experience.

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