agenda meeting location - phoenix, arizona council...feb 11, 2020 · agenda meeting location: city...

City Council Policy Session

Agenda Meeting Location:

City Council Chambers

200 W. Jefferson St.

Phoenix, Arizona 85003

phoenix.gov2:30 PMTuesday, February 11, 2020

CALL TO ORDER

COUNCIL INFORMATION AND FOLLOW-UP REQUESTS

This item is scheduled to give City Council members an opportunity to publicly

request information or follow up on issues of interest to the community. If the

information is available, staff will immediately provide it to the City Council

member. No decisions will be made or action taken.

CONSENT ACTION

This item is scheduled to allow the City Council to act on the Mayor's

recommendations on the Consent Agenda. There is no Consent Agenda for

this meeting.

CALL FOR AN EXECUTIVE SESSION

A vote may be held to call an Executive Session.

REPORTS AND BUDGET UPDATES BY THE CITY MANAGER

This item is scheduled to allow the City Manager to provide brief informational

reports on topics of interest to the City Council. The City Council may discuss

these reports but no action will be taken.

ORDINANCES, RESOLUTIONS, AND FORMAL ACTION (ITEM 1)

Roll Call and City Clerk Reads 24-Hour Paragraph

1 Amend City Code - Proposed Solid Waste Service Rate

Increase (Ordinance G-6673)

Request the City Council to amend section 27-48 of the Phoenix City

Code to increase residential solid waste service rates and to amend

section 27-53 of the Phoenix City Code to increase the solid waste

disposal site fee applicable to customers disposing solid waste at City

Page 3

http://phoenix.legistar.com/gateway.aspx?m=l&id=/matter.aspx?key=15295

February 11, 2020City Council Policy Session Agenda

facilities. Residential solid waste fees and solid waste disposal site fees

were last raised in 2009.

THIS ITEM IS FOR DISCUSSION AND POSSIBLE ACTION.

Responsible Department

This item is submitted by Deputy City Manager Karen Peters and the

Public Works, Finance and Budget and Research departments.

ADJOURN

For further information or for reasonable accomodations, please call the Management Intern, City Manager's Office, at 602-262-4449 or TTY/602-534-5500 as early as possible to coordinate needed arrangements.

Si necesita traducción en español, por favor llame a la oficina del gerente de la Ciudad de Phoenix, 602-262-4449 tres días antes de la fecha de la junta.


City Council Report

Agenda Date: 2/11/2020, Item No. 1

Amend City Code - Proposed Solid Waste Service Rate Increase (Ordinance G-6673)

Request the City Council to amend section 27-48 of the Phoenix City Code to increase residential solid waste service rates and to amend section 27-53 of the Phoenix City Code to increase the solid waste disposal site fee applicable to customers disposing solid waste at City facilities. Residential solid waste fees and solid waste disposal site fees were last raised in 2009.

THIS ITEM IS FOR DISCUSSION AND POSSIBLE ACTION.

SummaryThe report below details the history of the solid waste rate increase discussion, the efforts of the Phoenix Public Works Department Solid Waste Management Program (Public Works) to engage the public in a dialogue on the future of solid waste disposal, recycling, and diversion in Phoenix, and the recommendation to adopt Option One($6.40 - maintaining current service levels) as the recommended rate increase option.

Public Works assists in providing a safe and aesthetically acceptable environment through effective, integrated management of the community's solid waste stream, including collection, disposal, source reduction and recycling activities. Public Works provides solid waste collection services to approximately 400,000 residential customers. Last year, Public Works collected and processed over one million tons of material at two City-owned transfer stations and material recovery facilities. The City also owns and operates the State Route 85 Landfill in Buckeye, Ariz.

Public Works, in conjunction with the Finance Department, developed a solid waste financial plan to determine the revenue requirements that support the operating budget, capital infrastructure, vehicle replacement, and debt service requirement for the solid waste utility. On May 1, 2019, with the concurrence of the City Manager-appointed Solid Waste Rate Advisory Committee, City Council authorized Public Works to enter into a contract with an independent consultant, NewGen Strategies and Solutions (NewGen), to conduct a comprehensive solid waste cost of service and rate design study. The revenue requirement and rate recommendation of the independent consultant were incorporated into the solid waste financial plan.


On Oct. 22, 2019, the Solid Waste Rate Advisory Committee approved recommendingfour rate options to the City Manager for consideration by the City Council. Each of therate options includes recommended capital and operating program reductions andefficiencies. The rate options also included additional revenue by increasing thedisposal fee for customers at the transfer stations and landfill, implementing acommercial hauler fee, and amending current recycling agreements.

Since that time, Public Works initiated discussions with private waste haulers thatprovide solid waste collection services in Phoenix regarding the potential ofimplementing a new commercial hauler permit program designed to cover a portion ofthe costs associated with providing citywide code enforcement and community clean-up events. Many other Valley cities currently assess a commercial hauler fee as part oftheir solid waste programs. These discussions with the private waste haulers havehighlighted unique challenges of program administration and equity that require furtherevaluation. Public Works will continue discussions with these private haulers towardsolutions to design a system that can be properly and equitably administered andreturn to Council at a future date with a recommendation.

At this time, Public Works is not recommending moving forward with inclusion of acommercial hauler fee as part of the additional revenues to be collected by PublicWorks.

A report on solid waste service levels and an update on the revenue requirement andrate options was presented to City Council at the Nov. 12, 2019 Policy Session(Attachment A). As required by Arizona Revised Statutes, section 9-499.15, theNotice of Intent to consider an increase in solid waste rates was posted on Nov. 22,2019. City Council directed Public Works to perform community outreach discussingthe rate options, and requested information regarding recycling costs, citybenchmarking, alley closure potential savings, impacts to the rate by dividing theincrease over two years, managed competition, and potential positions for eliminationif the revenue requirement is not met. A series of reports have been provided to CityCouncil responding to these information requests (Attachments B-D).

Maintaining the current monthly rate of $26.80 would require $36.5 million in servicecuts, which include a shift to every other week recycling, elimination of bulk trash andhousehold hazardous waste events, closing the compost facility and one of the City'srecycling facilities, removal of eco-stations, and elimination of approximately 135 staffpositions.

Each proposed option below includes a recommendation to add two percent inflation


to the rate each year through 2026 to align with annual inflation impacts.

Option OneMaintain current service levels and increase the solid waste residential rate to $33.20,an increase of $6.40 per month.

Option TwoSuspend the City's compost program by eliminating curbside green organics collectionand terminating operations of the compost facility for all customers. This option wouldincrease the solid waste residential rate to $32.45, an increase of $5.65 per month.This would result in elimination of 16 positions.

Option ThreeAdjust the collection frequency of recycle containers to every other week, which moreclosely aligns with service demand. This option reduces the staff and equipmentrequired for collection, reduces emissions and vehicle miles traveled, and maintainsfull access to recycling and composting for all participating customers. An approvedvariance plan from the State of Arizona with concurrence from Maricopa County isrequired to implement this change. This option would increase the solid wasteresidential rate to $32.30, an increase of $5.50 per month. This would result inelimination of 16 positions.

Option FourSuspend the City's recycle program and suspend the City's compost program byeliminating curbside green organics collection and terminating operations of thecompost facility for all customers. All refuse will be collected as trash and sent to thelandfill for disposal. This option would increase the solid waste residential rate to$31.55, an increase of $4.75 per month. This option would result in elimination of 26positions.

Community OutreachPer City Council direction, Public Works engaged the community to receive feedbackand suggestions on the proposed rate increase and options.

Public Works published solid waste service levels and rate options information in thecity services bill, created an extensive website, and engaged with residents via socialmedia outreach. The information was also included in City Council newsletters. Thewebsite opened on Nov. 22, 2019 and in 75 days, it generated 11,092 visits frominterested individuals. Visitors to the website reviewed the Frequently Asked Questionssection 5,377 times, with the top viewed FAQ being:


1. What about recycling? Will Phoenix keep recycling?2. Why is Public Works asking for a rate increase?3. What is recyclable in Phoenix?4. What about composting? Will it go away?5. Is the recycling revenue Phoenix generates yearly decreasing?

There were 126 emailed comments sent to Public Works and 51 phone calls, with themajority supporting a rate increase and the recycling program. Those in oppositionstated they were on fixed incomes and would prefer a program where they paid alower rate for throwing away less garbage and recycling less.

Additionally, Public Works hosted 13 community meetings spread across every councildistrict, participated in 25 neighborhood association, block watch, community, andbusiness meetings, and met with customers at the transfer stations, householdhazardous waste events and other city events, to obtain feedback. Approximately 170people attended the 13 community meetings and 86 comments were recorded andapproximately 360 attendees were at the other, non-Public Works-hosted meetings.The majority of comments were in support of maintaining existing solid waste servicesand expressed willingness to pay the increased fee. Many attendees asked questionsto gain a better understanding of the City's solid waste services and expressedappreciation for those services. Individuals in opposition to any rate increases statedthey should pay a lower rate if they threw away less garbage and recycled less.

Public Works also collected feedback via a resident survey. The survey was madeaccessible to residents via the Public Works's department website, through multiplesocial media accounts, and a traditional paper survey made available at all publicmeetings. More than 5,800 Phoenix residents have provided survey responses withthe following results (Attachment E):

· Nine out of 10 residents say they are satisfied or very satisfied with solid wasteservices provided. Trash collection, recycle collection and the bulk trash collectionprogram are the most important services.

· Nine out of 10 residents say it is important to divert waste from the landfill.

· Six out of 10 residents prefer Option 1 - maintain current service levels at a $6.40per month increase.

· Six out of 10 residents prefer to split the rate increase over two years.

RecommendationThe proposed solid waste rate changes for residential customers will be an increase of$3.75 monthly effective the first bill-day of April 2020 ($30.55), followed by an


additional increase of $3.25 effective the first bill-day of January 2021 ($33.80), with atwo percent inflation factor annually, effective the first bill-day of January 2022 through2026. Additionally, customers requesting an additional 90-gallon refuse container willpay half the applicable residential rate and customers requesting an additional 300-gallon refuse container will pay three times the applicable residential rate, andcustomers requesting an individual 60-gallon (in lieu of a 90-gallon) refuse containerwill pay $3.00 less than the applicable residential rate each month.

With these rate changes, all existing services can be maintained, which reflects thepreferences expressed through the public feedback process.

The proposed rate change for solid waste disposal facility customers will be anincrease of $3.75 per ton ($42.00) effective April 1, 2020, followed by an additionalincrease of $2.00 per ton ($44.00) on July 1, 2021 and an increase of an additional$1.00 per ton ($45.00) effective July 1, 2023.

Responsible DepartmentThis item is submitted by Deputy City Manager Karen Peters and the Public Works,Finance and Budget and Research departments.


City Council Report


Solid Waste Service Level and Rate Update

This report provides the City Council with an update on the Public Works DepartmentSolid Waste Management Program and presents options for solid waste service levelsand rates.

THIS ITEM IS FOR INFORMATION AND DISCUSSION.

SummaryThe Public Works Department Solid Waste Management Program assists in providinga safe and aesthetically acceptable environment through effective, integratedmanagement of the community's solid waste stream, including collection, disposal,source reduction and recycling activities. The Department provides solid wastecollection service to approximately 400,000 residential customers. Last year, theDepartment collected and processed more than 1.1 million tons of material at two City-owned transfer stations and Materials Recovery Facilities (MRFs). The City also ownsand operates the State Route 85 Landfill in Buckeye, Ariz.

Phoenix is experiencing substantial population growth. Based on growth and newaccount trends, the Department forecasts 3,550 new Solid Waste customer accountswill be opened this Fiscal Year and anticipates this growth to continue in Fiscal Year2020-21. The local economy is also strong, resulting in larger volumes of garbagethrown away per household. Services provided include: weekly residential curbsidetrash and recycling collection; quarterly bulk trash collection; processing recyclablematerials; managing solid waste materials; and nine annual household hazardouswaste events across the City. These services are provided to ensure the health andsafety of Phoenix residents; to protect the environment and preserve naturalresources; and to divert solid waste from the landfill. In 2013, City Council initiated theReimagine Phoenix Initiative, setting a waste diversion goal of 40 percent by 2020. InApril 2016, City Council adopted a goal to achieve Zero Waste by 2050.

Revenues for the Solid Waste Program are generated by monthly fees charged forresidential household service, disposal fees charged at the transfer stations andlandfill, and the sale of recycled materials. For the past 10 years, the current monthlyresidential solid waste rate has remained unchanged at $26.80 per month, per

Attachment A


household. The transfer station disposal fee has also remained unchanged for the past10 years at $38.25 per ton. The residential rate and the transfer station and landfilldisposal fees are currently published in Chapter 27 of the Phoenix City Code andrequire City Council approval to amend.

Since the last rate increase, the Solid Waste Management Program has withstoodvarious economic pressures. Inflation has averaged 2.5 percent each year. The solidwaste utility is also experiencing rising fleet maintenance costs and vehiclebreakdowns resulting from an aging fleet, as the utility has been unable to adequatelyfund replacement trucks. As recycling markets have responded to international policychanges enacted in 2017, recycling revenues have decreased. For example, revenuefrom the sale of recyclables in Fiscal Year 2017-18 was $8.9 million. This Fiscal Year,the forecast is $3.3 million, a reduction of $5.6 million in annual revenue.

DiscussionOn June 11, 2018, the City Manager appointed a Solid Waste Rate AdvisoryCommittee consisting of business, industry and non-profit representatives andcommunity leaders to review revenues, expenses and the utility rate forecast processand make recommendations regarding solid waste rates. On May 1, 2019, with theconcurrence of the Solid Waste Rate Advisory Committee, City Council authorized thePublic Works Department to enter into a contract with NewGen Strategies andSolutions (NewGen) to conduct a comprehensive solid waste cost of service and ratedesign study, including: Cost of Service and Rate Design Study; BenchmarkingAnalysis; and Recycling Market Analysis. NewGen's report, includingrecommendations to systematically address the City's primary solid waste user feemechanisms, was presented to the Solid Waste Rate Advisory Committee in October2019.

On Oct. 22, 2019, the Solid Waste Rate Advisory Committee approved recommendingthe four solid waste rate options outlined below to the City Manager for considerationby the City Council. Each of the rate options includes recommended capital andoperating program reductions and efficiencies. The rate options also include additionalrevenue by increasing the disposal fee for customers at the transfer stations andlandfill, amending current recycle agreements, and implementing a new commercialhauler permit program, similar to programs in most other Valley cities. Revenue fromthe new commercial hauler permit program is designed to cover a portion of the costsassociated with providing citywide code enforcement and community clean-up events.

Maintaining the current rate would require $36.5 million in service cuts, which includeevery other week recycling, the elimination of bulk trash and household hazardouswaste events, closing the compost facility and one of the City's recycling facilities,


removal of eco stations, and the elimination of approximately 135 staff positions.

Each proposed option includes a recommendation to add a two percent inflation to therate, each year, to align with annual inflation impacts.

Option OneMaintain current service levels and increase the solid waste residential rate to $33.20,an increase of $6.40 per month.

Option TwoSuspend the city's compost program by eliminating curbside green organics collectionand terminating operations of the compost facility for all customers. This option wouldincrease the solid waste residential rate to $32.45, an increase of $5.65 per month.

Option ThreeAdjust the collection frequency of recycle containers to every other week, which moreclosely aligns with service demand. This option reduces the staff and equipmentrequired for collection, reduces emissions and vehicles miles traveled, and maintainsfull access to recycling and composing for all participating customers. An approvedvariance plan from the State of Arizona with concurrence from Maricopa County isrequired to implement this change. This option would increase the solid wasteresidential rate to $32.30, an increase of $5.50 per month.

Option FourSuspend the City's recycle program and suspend the City's compost program byeliminating curbside green organics collection and terminating operations of thecompost facility for all customers. All refuse will be collected as trash and sent to thelandfill for disposal. This option would increase the solid waste residential rate to$31.55, an increase of $4.75 per month.

Additional details regarding the four solid waste rate options are outlined inAttachment A.

In addition to the new proposed monthly residential rates, rate changes to the City'sdisposal fees are required. As required by Arizona Revised Statutes, section 9-499.15,staff will post a 60-day notice of intent to increase rates and fees. Staff will return toCity Council for action no earlier than Jan. 29, 2020.

Responsible DepartmentThis item is submitted by Deputy City Manager Karen Peters and the Public WorksDepartment.

Attachment A

Residential Rate Adjustment Options Increase

Current Residential Rate $26.80 April 2020 2021-2026Option 1 $6.40 $33.20 *Option 2 $5.65 $32.45 *Option 3 $5.50 $32.30 *Option 4 $4.75 $31.55 *

*Two percent inflation to be added to residential rate each year effective first bill day in January.Note: City Council may adopt any rate up to a maximum increase.

Current Residential Rate $26.80 Year 1 Year 2

Option 1 $3.75 $3.25 $30.55 $33.80 *Option 2 $3.75 $2.50 $30.55 $33.05 *Option 3 $3.75 $2.40 $30.55 $32.95 *

*Two percent inflation to be added to residential rate each year effective first bill day in January.Note: City Council may adopt any rate up to a maximum increase.

Level of Service

Current Rate Increase FY19-20 FY20-21 FY21-22 FY22-23 FY23-24 FY24-25 FY25-26

Refuse Tipping Fee ($/Ton) $38.25 $3.75 $42.00 $42.00 $44.00 $44.00 $45.00 $45.00 $45.00Additional 90-gallon - garbage $13.40 Half the rate of the applicable residential rateAdditional 300-gallon - garbage $80.40 3x the rate of the applicable residential rate Individual 60-gallon - garbage $23.80 $3 less than the applicable residential rate

Level of Service

Current Rate Increase FY19-20 FY20-21 FY21-22 FY22-23 FY23-24 FY24-25 FY25-26

Establish Commercial Hauler Permit Fee N/A $1,000.00 Per truck rate established by Director and published by Department

Alternate Phased in Residential Rate Adjustment Options 1 through 3 Increase

Proposed Rates

Proposed Rates*

Proposed Rates

April 2020 January 2021 2022-2026

Proposed Rates*

General Information Packet

City Council Report


Response to Council Members' Requests from Nov. 12, 2019 Policy Meeting

At the Nov. 12, 2019 City Council Policy meeting, Council members requested staff tofollow up on several questions regarding the presentation on Solid Waste Rateoptions. This report provides a response to a number of questions asked during themeeting. Staff continues to research answers to other questions asked by Councilmembers and will submit that information as it becomes available in the future.

SummaryThis report responds to four sets of questions asked by Council members during theCouncil Policy meeting.

1. During the Policy meeting, Councilman Sal DiCiccio requested information about theaverage replacement cycle for side-load collection vehicles for the department as wellas the cost of replacement for an automated side-load arm for a refuse or recycletruck.

Answer: To achieve a healthy replacement schedule, the Public Works Departmentrecommends a seven-year average replacement cycle for side-load collection vehiclesand a 10-year average replacement cycle for other solid waste vehicles. Current costschedules indicate the cost to replace an arm for an automated side-load refuse orrecycle truck the City currently uses is between $30,000 and $40,000.

2. While discussing the different rate options, Vice Mayor Betty Guardado,Councilwoman Laura Pastor, and Councilman Sal DiCiccio asked several questionsabout staff reductions that will occur given the recommended solid waste rate optionsproposed, as well as the staff reductions for the "no rate increase" scenario.

Answer: The numbers referenced below are based on the number of vacant positionsin the Public Works Department as of Nov. 26, 2019. As of this date, the Public WorksDepartment's Solid Waste program has a vacancy rate of seven percent or 42positions. A service reduction description as well as the required staff reductions isdescribed below for each option, along with the "no rate increase" scenario:

Attachment B


Option 1Maintains current service levels and has no position eliminations.

Option 2Suspends the City's compost program by eliminating curbside green organicscollection and operations of the compost facility. This option would result in eliminationof 16 positions, of which three are currently vacant. The employees in the eliminatedpositions listed below would be able to be absorbed through department vacanciesand result in no staff reductions.

Potential eliminated positions:· Six Solid Waste Equipment Operators

· Three Solid Waste Workers

· Two Equipment Operator IVs

· One Solid Waste Supervisor

· One Solid Waste Foreman

· One vacant Equipment Operator IV

· One vacant Solid Waste Worker

· One vacant Support Services Aide

Option 3Adjusts the collection frequency of recycling containers to every other week, whichmore closely aligns with current service demand. This option would result inelimination of 16 positions, of which six are currently vacant. The employees in theeliminated positions listed below would be able to be absorbed through departmentvacancies and result in no staff reductions.

Potential eliminated positions:· Ten Solid Waste Equipment Operators

· Six vacant Solid Waste Equipment Operators

Option 4Suspends the City’s recycle program and suspends the City’s compost program byeliminating both curbside green organics collection operations of the compost facility.All refuse would be collected as trash and sent to the landfill for disposal. This optionwould result in elimination of 26 positions, of which three are currently vacant. Theemployees in the eliminated positions listed below would be able to be absorbedthrough department vacancies and result in no staff reductions.

· Sixteen Solid Waste Equipment Operators





· One Solid Waste Foreman




No Rate IncreaseMaintaining the current monthly residential solid waste rate of $26.80 and notincreasing the monthly fee would result in an average shortfall of $36.5 million annuallyand would require major service reductions and program eliminations. This optionwould result in elimination of approximately 135 positions, of which 13 are currentlyvacant. Of the approximately 135 eliminated positions to be eliminated, approximately93 positions would not be absorbed through department vacancies, resulting in staffreductions. The positions listed below represent the entire list of positions to beeliminated in this scenario.

· Eighty-nine Solid Waste Equipment Operators

· Twenty Solid Waste Environmental Specialists

· Five Solid Waste Foremen



· Two Support Service Aides


· Six vacant Solid Waste Equipment Operators

· Three vacant Solid Waste Foremen


· One vacant Solid Waste Environmental Specialist



3. During a discussion on cost saving measures and cost increases for solid wastecollection, Councilman Michael Nowakowski asked about the savings realized by theconcessions made by employees.

Answer: The Public Works Department's Solid Waste program saved approximately $4million as a result of the concessions taken by employees for the three labor contractsbetween 2010 and 2016.


4. During the presentation Councilman Sal DiCiccio requested that a report beprovided detailing services and rates provided by other municipalities throughout theregion, including but not limited to, the City of Chandler. Councilwoman Debra Starkalso requested to know whether recycling services were offered by the othermunicipalities included in the comparison report.

Answer:Below is a list of local city rates and services compiled from the Cost of Service studycompleted by the solid waste rate consultant, NewGen Strategies & Solutions, as wellas a survey conducted by Public Works staff:

ChandlerThe City of Chandler has a population of 262,500, with approximately 76,000 livingunits serviced. The solid waste rate for a 90/96-gallon curbside container is $16.93 permonth. Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Household hazardous waste (HHW) disposal at City-owned facility via scheduledappointment

· On-call bulk trash collection 1x every six weeks

· Christmas tree collection

Additional services are available for separate fees:· Additional collection of bulk trash $30.00 per visit

GlendaleThe City of Glendale has a population of 241,543, with approximately 59,956 livingunits serviced. The monthly solid waste rate for a 90/96-gallon curbside container is$21.80 per month. Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Monthly scheduled bulk trash collection

· Fee waiver at the landfill for loads of 2,000 pounds or less 1x per month

· HHW Disposal pick up 2x per year

· Free electronics recycling at the landfill

· Christmas tree drop-off sites

Additional services are available for separate fees:· Additional collection of bulk trash $99.00 for the first 30 minutes every requested

pickup


Glendale also provides commercial service.

GoodyearThe City of Goodyear has a population of 84,659, with approximately 23,066 livingunits serviced. The monthly solid waste rate for a 90/96-gallon curbside container is$22.80 per month. Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Monthly scheduled bulk trash collection

· HHW disposal, once in Goodyear and second event hosted by neighboring city

MesaThe City of Mesa has a population of 508,958, with approximately 119,929 living unitsserviced. The monthly solid waste rate for a 35/48-gallon curbside container is $23.74per month, 65-gallon curbside container is $26.19 per month and a 90/96-galloncurbside container is $29.34 per month. Mesa also charges a combined environmentalfee of $0.84 per month for neighborhood clean-up and HHW services, bringing thetotal monthly fee to $30.18. Included in the monthly fee are the following services:· Weekly trash & recycling collection


· Moving box pick-up service

· Neighborhood Cleanup Program (.43 cents added to standard monthly bill forneighborhood cleanups)

· HHW disposal at facility (.41 cents added to standard monthly bill for HHW)

Additional services are available for separate fees:· Bulk trash collection by appointment, "Pay as You Throw" $23.04 per load (load size

is approximately 4’x8’x4’)· Dump 1x month up to 2,000 pounds for $13.00 per visit

· Weekly yard waste collection monthly fee of $6.93 per month

Mesa also provides commercial service.

PeoriaThe City of Peoria has a population of 168,181, with approximately 58,875 living unitsserviced. The monthly solid waste rate for a 90/96-gallon curbside container is $15.29per month. Included in the monthly fee are the following services:· Weekly trash & recycling collection (recycle is taken to Phoenix transfer stations as

part of IGA)· Brush and bulky materials collection scheduled 2x per year


· HHW disposal - 3x per year pick-up


Additional services are available for separate fees:· Bulk trash collection special hauls $50 for every 30 minutes, with an additional

$50.00 if a tractor is used· Prorated rates for landfill dumps range from $16.73-$27.00 for the first 2,000

pounds depending on location

Peoria also provides commercial service.

PhoenixThe City of Phoenix has a population of 1.6 million, with approximately 402,000 livingunits serviced. The monthly solid waste rate for a 65-gallon curbside container is$23.80 per month and for a 90/96-gallon curbside container is $26.80 per month.Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Bulk trash collection - Quarterly pick-up

· HHW disposal - 9 Scheduled Events

· Dump 1x month up to 2,000 pounds for free

· Curbside Textiles Program


· Moving box pickup service

· Neighborhood Cleanup Program

· Eco Stations - 8 Locations

· Compost Facility for Residents, no Fee for Direct Delivery

Additional services are available for separate fees:· Weekly green organics collection in selected areas $5.00 monthly fee

· Specialized collection of bulk trash - $36.74 per 15 minutes

· Appliance collection - $20.00 per appliance with refrigerant

ScottsdaleThe City of Scottsdale has a population of 255,000, with approximately 83,000 livingunits serviced. The monthly solid waste rate for a 90/96-gallon curbside container is$18.75 per month. Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Brush and bulky materials collection scheduled 1x per month

· HHW disposal, 1 event at facility and up to 3x per year pick-up collections (only 200


collections scheduled city wide per month)· Christmas tree drop-off sites

Scottsdale also provides commercial service.

SurpriseThe City of Surprise has a population of 117,517, with approximately 55,000 livingunits serviced. The monthly solid waste rate for a 90/96-gallon curbside container is$20.70 per month. Included in the monthly fee are the following services:· Weekly trash & recycling collection (recycling is currently being diverted to the

landfill)· Dump 1x per year up to 2,000 pounds free

· Bulk trash collection 2x per year, 10 cubic yards per pick-up by appointment

· HHW disposal on-call request during scheduled time picked up 2x per year

· Christmas tree drop-off locations

· Moving box pickup service

TempeThe City of Tempe has a population of 195,000, with approximately 33,500 living unitsserviced. The monthly solid waste rate for a 35/48-gallon curbside container is $20.10per month, 65-gallon curbside container is $22.05 per month and a 90/96-galloncurbside container is $25.60 per month. Included in the monthly fee are the followingservices:· Weekly trash & recycling collection

· Dump 1x month up to 1,000 pounds free

· Brush and bulky materials collection scheduled 6x per year

· Household Hazardous Waste Disposal Center open Fridays and Saturdays andZero Waste days in April and November


Additional services are available for separate fees:· January 2020 Green Organics container in selected areas for $5.55 per month

Tempe also provides commercial service.

TucsonThe City of Tucson has a population of 575,000, with approximately 142,000 livingunits serviced. Monthly Solid Waste rate for a 35/48-gallon curbside container is$15.00 per month, 65-gallon curbside container is $16.00 per month and a 90/96-


gallon curbside container is $16.75 per month. Included in the monthly fee are thefollowing services:· Weekly Trash Collection

· Every-other-week recycling collection

· Brush and bulky materials collection - 2x per year

· Household hazardous waste -first disposal location open Fridays 8 a.m.-2 p.m.,second disposal location open first Saturday of every month


Additional services are available for separate fees:· Residents can request additional household hazardous waste pick-ups for $25.00

Tucson also provides commercial service.



City Council Report

Date: 12/19/2019, Item No. 3

Response to Councilmembers' Requests from Nov. 12, 2019 Policy Meeting

At the Nov. 12, 2019 City Council Policy meeting, Councilmembers requested staff tofollow up on several questions regarding the presentation on Solid Waste Rateoptions. This report provides a response to several of the requests made during themeeting. Staff continues to research answers to the other questions asked by Councilmembers and will submit that information as it becomes available.

SummaryThis report responds to two sets of questions asked by Councilmembers during theCouncil Policy meeting.

1. Councilwoman Laura Pastor and Councilman Sal DiCiccio requested informationabout the cost of the recycling program and the percentage of the monthly rate relatedto recycling.

Answer: According to the Cost of Service study completed by the solid waste rateconsultant, NewGen Strategies & Solutions, the total operating cost for recyclingservices provided by the City is approximately $32 million annually, which represents22 percent of the total cost of service or approximately $6 of the current rate of $26.80per household, monthly. Recycling operational costs include provision of containers,collection services, sorting of materials at the materials recovery facilities, and residenteducation.

In addition to operating expenses, the Capital Improvement Program (CIP) is acomponent of total expenses to be covered by the rate. The total 5-year CIP in theproposed forecast (CIP Option 1) is $81,484,010 including two recycling projectsfunded at $17,750,000, which represents 22 percent of the CIP. The two recyclingprojects are the 27th Avenue Material Recovery Facility Upgrade at $17 million andfuture upgrades at the North Gateway Transfer Station at $750,000.

Based on 22 percent of operating and capital expenses planned over the next fiveyears, recycling costs range from $1.23 for Option 1; $1.26 for Option 2; and $1.43 forOption 3 of the proposed rate increase options.

Attachment C

Date: 12/19/2019, Item No. 3

2. Councilman Sal DiCiccio requested information on the City of Chandler's SolidWaste rate and services as compared to the City of Phoenix's Solid Waste rate andservices.

Answer: On Nov. 26 and Dec. 4, 2019, City of Phoenix and City of Chandler staff metto discuss the City of Chandler's Solid Waste rates and services. Information fromthose meetings and a comparison to the City of Phoenix's Solid Waste rate andservices is summarized below and detailed in Attachment A. General comparativeinformation on the services provided and rates charged by the two municipalities waspublished in the City Council General Information packet on Dec. 5, 2019 as well.

ChandlerThe City of Chandler has a population of 252,500 residents, spans 65 square miles,and provides solid waste services to approximately 76,000 living units. Chandler’sannual operating budget for solid waste services is approximately $12.5 million andmaintains staffing levels for 22 regular full-time staff. All collection and disposalservices are outsourced to private haulers. The City of Chandler owns a RecyclingSolid Waste Collection Center (RSWCC) to provide disposal of refuse and recyclingmaterial for Chandler residents. The City budgets for replacement of light duty vehiclesonly, as the contractor is required to provide the necessary solid waste collectionvehicles to service Chandler customers for trash and recycling. Solid waste servicesare maintained using revenue generated from the monthly residential rate of $16.93.

Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Household Hazardous Waste (HHW) disposal at City-owned facility via a scheduledappointment

· On-call bulk trash collection 1x every six weeks


Additional services are available for separate fees:· Additional collection of bulk trash $30.00 per visit

PhoenixThe City of Phoenix has a population of 1.6 million residents, spans 518 square miles,and provides solid waste services to approximately 400,000 living units. Phoenix’sannual operating budget for Solid Waste services is $144.5 million and maintainsstaffing levels for approximately 600 regular full-time staff. The City of Phoenix ownsthe North Gateway Transfer Station and Material Recovery Facility, the 27th AvenueTransfer Station and Material Recovery Facility, one compost facility, one active landfill

Date: 12/19/2019, Item No. 3

located in Buckeye, AZ, and five closed landfills. Services are provided by both Cityemployees and contractors. The City budgets approximately $20 million annually forvehicle maintenance and repairs for all Solid Waste vehicles including light, mediumand heavy duty (collection) vehicles. The monthly residential rate is based on the sizeof the customer’s trash container: $26.80 per month for a 90/96-gallon container, or$23.80 per month for a 65-gallon container. Solid waste services are maintained usingrevenue generated by the monthly residential rate, disposal tipping fees, recyclingrevenue, land rental, building rental, late fees, and interest.

Included in the monthly fee are the following services:· Weekly trash & recycling collection

· Bulk trash collection - quarterly pick-up

· HHW disposal - 9 scheduled events

· Free dump 1x month up to 2,000 pounds


Additional services are available for separate fees:· Weekly green organics collection in selected areas $5.00 monthly fee

· Specialized collection of bulk trash - $36.74 per 15-minutes

· Appliance collection - $20.00 per appliance with refrigerant


Attachment A: Solid Waste Services Overview - City of Phoenix and City of Chandler

City of Phoenix City of Chandler

Population 1.6M 252,500Square Miles 518 65Living Units Serviced 400,000 76,000

Residential Rate(s) $26.80 / mo. for 90/96-gallon trash and recycling bins $23.80 / mo. for 65-gallon trash and 90/96-gallon recycling bins.

$16.93 / mo. for 90/96-gallon trash and recycling bins

Trash and Recycle Collection

Weekly Weekly

Bulk Trash Collection Collection four times per year up to 20 cubic yards or approximately the size of a SUV, per living unit.

Customers may schedule curbside bulk recycling and/or bulk trash collection every six weeks not to exceed up to 16x4x4 feet or approximately two pick up truck loads. Additional collection in between the six weeks is $30 each.

Transfer Station Customers may dump up to 2,000 lbs (1 ton) of material at either of the City Transfer Stations free of charge (1x per month). Commercial Users pay $38.25 per-ton tipping fee.

The City of Chandler does not own a transfer station, but rather a Recycling Solid Waste Collection Center (RSWCC) for use by City of Chandler residents. City customers may drop off recycling or for scheduled appointments for household hazardous waste. This Facility does not accept commercial waste for disposal.

Compost Facility The City of Phoenix owns and contracts out operations of the 27th Ave Compost Facility which currently processes 55,000 tons of green and organic material that would otherwise go to landfill.

N/A

Operations

Household Hazardous Waste Collection

Nine events throughout the City each year.

Customers may schedule an appointment to drop off all acceptable Hazardous Waste at the Household Hazardous Waste Collection Facility. No commercial business waste accepted.

Construction and Demolition Debris Disposal

Customers may place up to 25 pounds per Bulk Trash pick up, or may drop off at the transfer station as part of their monthly service. Materials over 2,000 lbs (1 ton) are charged at the $38.25 gate rate.

Customer can drop off at RSWCC for a per ton fee of $50

Appliance Collection Customers can schedule pick up of five or fewer appliances without refrigerant for a fee of $20. Appliance pickup with refrigerant is $20 each.

Customers can schedule pickup for appliances without refrigerant at no additional cost. Appliance pick up with refrigerant is $15 each.

Green Organics Pick Up Green Organics Curbside Collection program offered to residents in eligible areas. Resident receives a 96 gallon tan container for a $5 per month fee.

N/A

Pro Forma Assumptions Minimum Operating Reserve equal to $25M, set by the Finance Dept. Account growth projected at 0.6%.

Minimum Operating Reserve of approximately $1.6 million, equivalent to 10% of operating revenue. Account growth projected at 0.5%

Staff Positions 600 22Staff Costs $55.9M $1.8MRevenue $147M $16MRevenue Sources Residential Fee, Disposal

Tipping Fee, Recycling Revenue, Land Rental, Building Rental, Delinquent Fees, Interest

Residential Fee

Operating Budget $144.5M $12.5M

Financial

Number and Value of Contracts

49 contracts valued at $53M annually

5 total contracts valued at $9.4M annually

Operating Supplies $4.1M for all commodities $500,000 Maintenance and

Repairs1

$20M for vehicle maintenance

and repairs.

$300,000 for light duty vehicles and facility repairs at the Recycling Solid Waste Collection Center.

Containers Container costs are included in the monthly residential fee.

New container costs are charged directly to the developer at the time of application of permit. Additional containers are charged to the resident.

Capital Improvement Budget

$81M over 5 years with various funding sources.

$2.5 million over 10 years cash funded.

Assets - Infrastructure Two transfer stations; two material recovery facilities; compost facility; one active landfill; five closed landfills.

Recycling Solid Waste Collection Center.

Assets - Collection (Heavy Duty), Light and Medium DutyVehicles

433 consisting of 202 Side Loaders, 57 Rear Loaders, 8 Front Loaders, 12 Rolloff, 154 light/medium duty trucks.

The City does not own its own collection vehicles. The Contractor provides all of the solid waste collection vehicles to service Chandler customers for trash and recycling.

Debt Financing2 $60.5M over 5 years None

Bad Debt $1.06M $120,000

Note: Costs shown are annual unless otherwise indicated

1 Vehicle maintenance and repairs are included in the City's Operating Budgets2 Existing debt will be paid off by FY27/28


City Council Report

Date: 1/16/2020, Item No. 1

Response to Councilmembers' Requests from Nov. 12, 2019 Policy Meeting

At the Nov. 12, 2019 City Council Policy meeting, Councilmembers requested staff tofollow up on several questions regarding the presentation on Solid Waste Rateoptions. This report provides a response to requests made during the meeting.

SummaryThis report responds to two sets of questions asked by Councilmembers during theCouncil Policy meeting.

1. Vice Mayor Betty Guardado, Councilwoman Debra Stark and CouncilwomanLaura Pastor requested information about the potential savings that couldresult from removing contained and uncontained solid waste collection fromalleys and relocating service to the curb.

Answer: Alleys were originally intended as service drives for residences and as utilitycorridors. Many challenges have emerged over the years with regard to solid wastealley collection, such as illegal dumping, homeless encampments, private propertydamage, and increased resident and operator safety risks.

Currently, there are 876 miles of alleys in Phoenix, of which 671 miles are used forsolid waste collection. Of the 400,000 living units being served by the City of PhoenixPublic Works Department, approximately 80,000 (20 percent) receive collectionservice in an alley. Public Works staff evaluated the potential savings of relocatingalley collection services to the curb citywide, with the understanding that a smallportion of alley service would necessarily remain due to the configuration of thecommunity.

Five areas of potential savings were identified when evaluating relocation of alleyservice: operational efficiencies; alley maintenance; education and enforcement;property claims; and container cost and delivery. Based on detailed analysis, staffestimated savings based on a one-year implementation strategy.

Operational EfficienciesEquipment maintenance and repair, fuel, illegal dumping, and hauling costs were all

Attachment D

Date: 1/16/2020, Item No. 1

evaluated as potential operational efficiencies. Alley containers on average contain459 additional pounds of garbage each year compared to curbside containers. Thisresults in additional hauling, maintenance and fuel costs to move the additionaltonnage. Relocating service from the alley to the curb would reduce tonnage percontainer and allow for balanced service of all residential accounts with an estimatedannual savings of $1.1 million. However, these savings do not take into account thepotential impact to other City departments in determining if relocation of solid wastecollection alley to the curb is a viable option in the best interests of the City.

Alley MaintenanceSolid Waste collection vehicles travel alleys on a weekly basis, which requires regularmaintenance of those alleys by the Street Transportation Department to keep themoperable and dust proof. Public Works currently pays $537,000 annually formaintenance of these alleys. With fewer Public Works vehicles using alleys, this costwould be reduced, with an estimated annual savings of $470,000. In addition to thecost savings, removal of service from the alleys will reduce the dust from trucks drivingthe alleys.

Education and EnforcementCurrently, Solid Waste Specialists provide education and enforcement in both servicedand non-serviced alleys. In FY 2018 - 19, alleys accounted for 32 percent of servicerequests for education and enforcement. Alley accounts were twice as likely to have aservice request compared to curbside accounts. Converting service to curbsidecollection likely will reduce the overall number of service requests, allowing for areduction in the number of specialists with an annual estimated potential savings of$216,000. Education and enforcement efforts will continue to help mitigate illegaldumping and maintain blight-free areas within Phoenix.

Property ClaimsOperational property damage claims are four and a half times more likely to occur inthe alley compared to the curb, and alley claims cost $196 more on average.Removing service from alleys will reduce operational property damage claims with anestimated annual savings of $56,000.

Container Cost and DeliveryRelocation of service from alley to curbside collection will require removal of 300-gallon alley containers and purchase and delivery of 90-gallon containers to impactedcustomers. The anticipated one-time cost to purchase and deliver new containers is$3.5 million. This is the largest cost associated with relocation of services. Beginning inthe second year there would be an ongoing annual savings of $333,000.

Date: 1/16/2020, Item No. 1

Attachment A includes costs and savings for each of the major areas identified. Insummary, savings could be as much as $2.1 million begining in year two.

Other ConsiderationsIn addition to relocation of solid waste services from the alley to the curb, ongoingpublic health and safety should be taken into consideration. Residents frequentlyexpress concerns with illegal dumping, crime, and homeless encampments in alleys.While the Solid Waste Enterprise could achieve savings by relocating service from thealley, there is potential for a financial impact to General Fund departments includingbut not limited to Neighborhood Services, Street Transportation and Police.

Should the City proceed with the relocation of solid waste collection services from alleyto curbside, a one-year implementation strategy will provide the largest estimatedsavings over a five-year period with a return on investment projected in year two ofimplementation. This strategy would require an initiative to reroute the entire City formore efficient operations, as well as significant education and outreach. Additionally,considering the potential impact to other City departments, further evaluation isneeded to assess if relocation of solid waste collection from alley to the curb is a viableoption in the best interests of the City.

2. Councilman Sal DiCiccio requested information about the managedcompetition model for provision of residential solid waste services.

Answer: The City of Phoenix implemented the managed competition model in 1979 asa process with private industry to maintain effective and economical pricing for publicservices. The managed competition process, also referred to as public/privatecompetitive proposal process, allows both City departments and private businessesthe opportunity to compete in a public bid process to determine who can best provideservices to customers. This model has been commonly used in areas including: billingservices, street sweeping, landscape maintenance, ambulance services, refusecollections, street repairs, senior housing management, and landfill operations to namea few. The Public Works Department has used the managed competition process toensure that Phoenix residents receive the most cost effective and highest qualityresidential solid waste collection services.

The procurement process that has been used for solid waste collections requires theCity to submit an audited detailed bid simultaneously with private solid waste haulersto compete for residential collection services in one of the City's 10 Bid Areas (A-J) fora period of six years. Over the past 41 years, 14 bid processes have been conductedresulting in six areas being serviced by private companies and eight serviced by theCity. The most recent managed competition process was conducted in 2012 for Bid

Date: 1/16/2020, Item No. 1

Area F for the six-year term of June 1, 2013 through July 31, 2019. The Public Works Department serviced Bid Area F and had the lowest offer.

In 2013, the Mayor and City Council established a citywide goal to divert 40 percent ofsolid waste from the City's landfill by the year 2020 (40X20). On Jan. 7, 2014,following recommendations resulting from the Solid Waste Program Study conductedby SAIC Energy, Environment & Infrastructure LLC, Mayor and City Council approveda number of programs for implementation to support the 40X20 goal. To ensure thecompetitive bidding process would include the new proposed services, all programchanges needed to be implemented prior to re-initiating the managed competitionprocess. The City decided at that time to postpone the competitive bidding process forService Area G.

Traditionally, the managed competition process involves coordination with keystakeholder departments including Finance, Law, City Auditor's Office, HumanResources, and the operating departments. Should the City decide to proceed againwith managed competition, the Public Works Department recommends engaging anindependent consultant to manage the process. The overall process includingengaging an independent consultant is anticipated to take approximately two years tocomplete for solid waste collection services.

Staff researched surrounding local cities and discovered that no other Arizona cityconducts managed competition for solid waste/recyclable material containedcollections. The benchmarking results show that the majority of municipalitiesinsourced solid waste collection, and a few outsourced solid waste collections withouta public/private competitive process. Specifically, the cities of Glendale, Mesa, Peoria,Scottsdale, Surprise, Tempe and Tucson provide solid waste collections directly totheir customers. The City of Goodyear contracts out solid waste/recyclable materialcontained collection to a private hauler and provides bulk trash services directly to itscustomers. The City of Chandler contracts out all solid waste services.

Other ConsiderationsThe Public Works Solid Waste Enterprise currently has an unfunded pension liability of$106 million and contributes approximately $11 million annually to cover the pensioncosts of its employees. If solid waste collection were outsourced, there would continueto be an annual pension payment, unless the unfunded pension liability is paid off.

Responsible Department

This item is submitted by Deputy City Manager Karen Peters and the Public WorksDepartment.

Attachment A

Year 1 Year 2 Year 3 Year 4 Year 5 Total 5 Years

Container Cost (90 Gal Rollout) 3,495,954$ (333,305)$ (333,305)$ (333,305)$ (333,305)$ 2,162,734$

Alley Maintenance Savings (470,190)$ (470,190)$ (470,190)$ (470,190)$ (470,190)$ (2,350,949)$

Education and Enforcement Savings (215,730)$ (215,730)$ (215,730)$ (215,730)$ (215,730)$ (1,078,650)$

Property Claim Savings (55,774)$ (55,774)$ (55,774)$ (55,774)$ (55,774)$ (278,871)$

Operational Costs Savings (1,051,928)$ (1,051,928)$ (1,051,928)$ (1,051,928)$ (1,051,928)$ (5,259,641)$

Total Cost/Savings 1,702,332$ (2,126,927)$ (2,126,927)$ (2,126,927)$ (2,126,927)$ (6,805,377)$

Legend

Container Cost (90 Gal Rollout)

Alley Maintenance Savings

Education and Enforcement Savings

Property Claim Savings

Operational Costs Savings

Relocation from Alley to Curbside Financial Savings Analysis FY2019/2020

Container costs to switch from 300s to 90s, includes the cost to remove alley containers and distribute curbside containersAlley maintenance was calculated as a ratio to living units, as living units decrease alley maintenance payments to Streets will be reducedThis includes the reduction of SW Environmental Specialists and the addition of an Equipment Operator II to repair 90-gallon containers that will be addedThis is calculated as a 5 year average of claims paid by SW on the Risk Management Run Loss ReportThis includes maintenance, repair, and fuel costs for contained and uncontained equipment, and refuse hauling costs

Description

1 / 6

98.87% 6,037

95.97% 5,860

76.48% 4,670

36.03% 2,200

23.34% 1,425

15.51% 947

Total Respondents: 6,106

Weekly trashcollection

Weeklyrecycling...

Bulk Trashcollection

Requested arepair or...

Disposed ofhousehold...

Disposed up to1 ton of was...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

98.87%98.87%98.87%98.87%98.87%

95.97%95.97%95.97%95.97%95.97%

76.48%76.48%76.48%76.48%76.48%

36.03%36.03%36.03%36.03%36.03%

23.34%23.34%23.34%23.34%23.34%

15.51%15.51%15.51%15.51%15.51%

ANSWER CHOICES RESPONSES

Weekly trash collection

Weekly recycling collection

Bulk Trash collection

Requested a repair or replacement of trash and/or recycling containers

Disposed of household hazardous waste at free designated collection event

Disposed up to 1 ton of waste at a Phoenix transfer station

Attachment EPhoenix Trash and Recycle Survey

*Q2 Currently, Phoenix trash and recycling residential customers receivethe following services for the monthly fee of $26.80: weekly trash and

recycling collection; quarterly bulk trash; nine household hazardous wasteevents per year; one free disposal, up to 1 ton, at any Phoenix transfer

station per calendar month.In the past year, which of these services have you used at least once. Please check all that apply.

Answered: 6,106 Skipped: 29

* Q1 requested the survey respondent's zip code.

Phoenix Trash and Recycle Survey

2 / 6

Q3 Please rank the importance of your current services, from mostimportant to least important (1 = most important; 6 = least important).


77.28%4,268

18.54%1,024

2.15%119

0.49%27

0.71%39

0.83%46 5,523 5.69

19.50%1,083

61.91%3,438

9.58%532

4.02%223

2.29%127

2.70%150 5,553 4.84

2.06%114

12.80%707

57.47%3,174

18.45%1,019

6.64%367

2.57%142 5,523 3.77

4.27%243

4.25%242

17.01%968

34.70%1,975

22.49%1,280

17.27%983 5,691 2.81

0.67%37

1.76%97

8.87%489

27.38%1,509

35.66%1,965

25.66%1,414 5,511 2.27

1.15%64

1.29%72

5.66%315

12.89%718

29.70%1,654

49.31%2,746 5,569 1.83

Trashcollection o...

Recyclingcollection o...

Bulk trashcollection f...

Ability tohave contain...

HouseholdHazardous Wa...

Free monthlydisposal, up...

0 1 2 3 4 5 6 7 8 9 10

66

44

33

22

1 2 3 4 5 6 TOTAL SCORE

Trash collection once a week

Recycling collection once a week

Bulk trash collection four times a year

Ability to have containers replaced or repaired

Household Hazardous Waste Events ninetimes a year

Free monthly disposal, up to 1 ton, at any ofPhoenix's transfer station

*


3 / 6

70.68% 4,320

21.92% 1,340

3.48% 213

2.77% 169

1.06% 65

Q4 What overall satisfaction rating would you assign city of Phoenix trashand recycling services


TOTAL 6,112

Very satisfied

Somewhatsatisfied

Neithersatisfied or...

Somewhatdissatisfied

Verydissatisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

70.68%70.68%70.68%70.68%70.68%

21.92%21.92%21.92%21.92%21.92%

3.48%3.48%3.48%3.48%3.48%

2.77%2.77%2.77%2.77%2.77%

1.06%1.06%1.06%1.06%1.06%


Very satisfied

Somewhat satisfied

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied


4 / 6

76.13% 4,647

15.37% 938

4.54% 277

1.25% 76

2.06% 126

0.66% 40

Q5 "Waste diversion" is the process to redirect certain trash away fromthe landfills to be recycled or re-used. How important is waste diversion to

you and your household?Answered: 6,104 Skipped: 31

TOTAL 6,104

Very important

Somewhatimportant

Neutral

Somewhatunimportant

Not importantat all

No opinion

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

76.13%76.13%76.13%76.13%76.13%

15.37%15.37%15.37%15.37%15.37%

4.54%4.54%4.54%4.54%4.54%

1.25%1.25%1.25%1.25%1.25%

2.06%2.06%2.06%2.06%2.06%

0.66%0.66%0.66%0.66%0.66%


Very important

Somewhat important

Neutral

Somewhat unimportant

Not important at all

No opinion


5 / 6

57.58%3,519

21.50%1,314

8.12% 496

8.08% 494

2.49% 152

Q6 On Nov. 12, the Public Works Department asked the City Council toconsider rate change options for monthly trash and recycling services.The current fee of $26.80 a month has remained the same since 2009.

Please review the options listed below and then select your mostpreferred option. (Choose one)


TOTAL 6,111

Option 1:Maintain...

Option 3:Change...

No RateIncrease: Fe...

Option 2:Eliminate...

Option 4:Eliminate...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

57.58%57.58%57.58%57.58%57.58%

21.50%21.50%21.50%21.50%21.50%

8.12%8.12%8.12%8.12%8.12%

8.08%8.08%8.08%8.08%8.08%

2.49%2.49%2.49%2.49%2.49%


Option 1: Maintain Current Service Level; no eliminations - $6.40/month increase to a $33.20 monthly fee.

Option 3: Change Recycling to Every Other Week - $5.50/month increase to a $32.30 monthly fee.

No Rate Increase: Fee remains $26.80 a month. As presented to the City Council, this option requires changes to thecity's Public Works Department, including elimination of bulk trash, Household Hazardous Waste events, weeklyrecycling, compost programs, Eco Stations, 135 staff positions and closing one recycling facility.

Option 2: Eliminate Composting - $5.65/month increase to a $32.45 monthly fee.

Option 4: Eliminate Recycling and Composting Program - $4.75/month increase to a $31.55 monthly fee.


6 / 6

62.14% 3,609

37.86% 2,199

Q7 The Phoenix City Council requested a breakdown of the rate options ifthe increase is "phased-in" over two years. Below is the alternate phased-in residential rate adjustment for options 1, 2 and 3.If you chose Option 1,

2 or 3 in the previous question, are you in a favor of a phased-inresidential rate adjustment?


TOTAL 5,808

Yes, I am infavor of a...

No, I am notin favor of...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

62.14%62.14%62.14%62.14%62.14%

37.86%37.86%37.86%37.86%37.86%


Yes, I am in favor of a two-year rate adjustment.

No, I am not in favor of two-year rate adjustment and would rather pay the recommended amount in the first year.

agenda meeting location - phoenix, arizona council...feb 11, 2020 · agenda meeting location: city...

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