ageing well in cardiff · welcome to the city of cardiff council’s first ageing well in wales –...

Ageing Well In Cardiff

The City of Cardiff Council’s

Local Delivery Plan

Contents

Foreword

Background to Ageing Well In Wales

Cardiff’s 50+ Population

Ageing Well Areas of Focus

1. Age Friendly Communities

2. Falls Prevention

3. Dementia Supportive Communities

4. Opportunities for Learning and Employment

5. Loneliness and Isolation

Cardiff’s Local Delivery Action Plan

Further information and Feedback

Foreword

Welcome to the City of Cardiff Council’s first Ageing Well in Wales – Local Delivery

Plan. As the Council’s Cabinet Members with responsible for the Equalities Agenda

and Wellbeing we are delighted to be able to pledge the Council’s commitment to

advancing Ageing Well in Cardiff, the Welsh Government’s Strategy for Older People

and the principles set out within the Dublin Declaration.

As the title suggests, this document sets out our intention of building a City where

people are able to Age Well. Having a city where people age well is to the benefit of

everybody and will contribute towards the City of Cardiff Council’s vision of Cardiff as

Europe’s Most Liveable Capital City.

Cardiff is Wales’s largest city, home to over a third of a million people (354,300) from

a wide range of backgrounds, with 105,100 people being aged 50 or above. People

in Cardiff, like the rest of the UK, are living longer and the balance of life is changing.

There are now more people in Cardiff aged over 50 than young people (up to the

age of 20). Thankfully older people can now look forward to many more years of

healthy life after retirement than ever before.

Whilst this is good news it means that we need to plan so everyone has the

opportunity to age well, have a good quality of life and to be able to live as long and

as independently as possible. A good quality of older life has been described as one

of “well-being” where people are satisfied by having control over their lives and a

sense of purpose. Well-being is not just about health and social care services, it also

includes housing, transport, income, energy, education, support to stay in

employment, having a social life and interaction with the community. It’s about how

people live the life they choose.

Building well-being is good for individuals and society as a whole as it can help

reduce dependence and improve overall health. We recognise the contribution older

people have already made to the development of the city and we will continue to

utilise their mentorship, experiences, skills and knowledge to help us improve ageing

well for the future.

Whilst this is a local delivery plan for the City of Cardiff Council we would like to

emphasise the close working partnership arrangements we have developed with

members of the Cardiff Partnership Board. These partnership arrangements have

resulted in a number of the key strategic action plans which are identified within the

plan and which will be delivered in partnership to achieve shared outcomes.

The City of Cardiff Council will work closely with all our partners (both statutory and

non-statutory), local communities and individuals to ensure that we provide and

promote services which will aid people from all of Cardiff to age well. This Ageing

Well Plan will contribute to Cardiff’s Integrated Partnership Strategy “What Matters”,

to our own Corporate Plan and to our Strategic Equality Plan.

Councillor Daniel De’Ath Cabinet Member (Safety, Skills, Democracy and Engag ement) Councillor Susan Elsmore Cabinet Member (Health, Housing and Wellbeing)

Background to Ageing Well In Wales

The Ageing Well in Wales Programme was formally launched in October 2014 as a

five year partnership of national and local government and major public and third

sector agencies in Wales. The Programme is hosted and chaired by the Older

People’s Commissioner for Wales. The Ageing Well in Wales Programme

contributes to and complements the Welsh Government’s Strategy for Older People

(Phase 3) 2013-2023 which aims to deliver against the following three overarching

outcomes for older people:

1. Living Longer

2. Ageing Well

3. Having the Financial, Environmental and Social Resources to Age Well.

The Ageing Well Programme also forms part of the European Innovation Partnership

on Active and Healthy Ageing (EIP-AHA), and was awarded the highest 3*

Reference Site status by the European Commission. The Programme is also

therefore part of the Reference Sites Collaborative Network, a network of over 20

regions and Member States across the European Union to collaborate and exchange

best practice and innovation in the field of active and healthy ageing.

As part of the process for Wales to be recognised as an Age-Friendly Nation, the

City of Cardiff Council along with all of Wales’ other 21 Local Authorities has signed

up to the Dublin Declaration on Age Friendly Cities and Communities. The Dublin

Declaration was launched in 2013 and shows a city or community’s pledge to

become ‘Age-Friendly’ using the eight WHO domains as a framework for

development:

• outdoor spaces and buildings;

• transportation;

• housing;

• social participation;

• respect and social inclusion;

• civic participation and employment;

• communication and information; and

• community support and health services.

The Ageing Well in Wales Programme’s overall aim is to ensure that within Wales

there is an improvement in the wellbeing of people aged 50+. The Programme also

has a clear link to a number of other national policy priorities and initiatives. These

include:

• Reducing inequalities and promoting inclusion

• Preventing frailty and dependence

• Reducing the number of older people who are accessing services and support

in crisis

• Promoting self-responsibility for taking action to maintain one’s own health

• Supporting employers across all sectors to retain expertise and knowledge

• Reducing discrimination faced by older people, and particular groups of older

people.

The Programme supports and champions a positive attitude towards ageing and the

benefits an ageing society brings. It seeks to ensure that older people have a strong

voice that is listened and responded to.

The Programme has 5 areas of focus:

1. Developing Age Friendly Communities

2. Reducing the risk of falls

3. Building and promoting dementia supportive communities

4. Ensuring continued access to learning and employment

5. Reducing levels of loneliness and isolation

Cardiff’s 50+ Population

Cardiff has an overall population of 354,300 (ONS latest mid-2014 population

estimates) with 105,100 people aged 50 and above. Below is the latest ONS data for

Cardiff:

Age Males Females Total 0 to 4 11,900 11,100 23,000 5 to 9 10,400 10,400 20,800 10 to 14 9,100 8,600 17,700 15 to 19 11,600 12,000 23,500 20 to 24 20,100 21,200 41,300 25 to 29 15,500 14,500 30,000 30 to 34 13,800 13,300 27,100 35 to 39 11,300 11,100 22,400 40 to 44 11,000 10,600 21,500 45 to 49 10,700 11,200 21,800 50 to 54 10,400 11,000 21,400 55 to 59 9,200 9,300 18,500 60 to 64 8,100 8,300 16,300 65 to 69 7,100 7,500 14,600 70 to 74 4,900 5,800 10,700 75 to 79 3,900 5,300 9,200 80 to 84 2,800 4,300 7,200 85 to 89 1,600 2,900 4,500 90 plus 800 1,900 2,700 Total 174,300 180,000 354,300

As can be seen there are now more people aged over 50 than young people up to

the age of 20 in Cardiff. The percentage of Cardiff’s residents aged 65 and over is

just 13.8%; the lowest in Wales and well below the average for the rest of South East

Wales of 19.0%.

Previous data (2013) identified Cardiff’s 50+ populations as being 103,200 in number

and showed them living in the following neighbourhood areas of the city:

North 35,000

East 11,700

South East 10,300

City & South 6,600

South West 15,800

West 23,800

The diagram below identifies the neighbourhood area s of Cardiff where people

who are 50+ live.

The diagram below identifies the percentage of popu lation 50+ by Neighbourhood Partnership Area.

The Ageing Well Areas of Focus

As has been indicated previously the Ageing Well programme has 5 areas of focus,

below is a description of these 5 areas and examples of how the City of Cardiff

Council is already working to improve these areas.

1. Age Friendly Communities

Age-Friendly Communities meet the needs of older people, and people of all ages, in

individual communities by responding directly to their needs. Such communities will

encourage and enable older people to engage with their surroundings and continue

to engage socially within those communities, thereby maintaining their health,

independence and wellbeing.

The concept of Age-Friendly Cities was launched in 2007 with the publication of the

Global Age-Friendly Cities Guide by the World Health Organisation (WHO). The

Guide identified eight domains of city life that might influence the health and

wellbeing of older people (listed above).

North

34%

West

23%

East

11%

South West

15%

South East

10%

City & South

7%

In practice, an Age-Friendly community is one where local people have decided their

priorities to better support people as they age. This can include physical design,

promoting better access and mobility, promoting people’s social engagement and

developing support and relationships between the generations. The most important

aspect is that it is an integrated approach to thinking about the places where people

live and how best to promote older people’s wellbeing and engagement with their

physical and social environments.

The Age-Friendly cities concept was refreshed in 2013, under the Irish Presidency of

the European Union, when the Dublin Declaration on Age-Friendly Cities and

Communities was launched. The Dublin Declaration shows a city or community’s

pledge to become ‘Age-Friendly’ using the eight WHO domains as a framework for

development. Each city or community will have to demonstrate a process of

consultation with older people (and other age groups), planning, implementation and

evaluation to become part of the WHO Global Network of Age-Friendly Cities and

Communities.

As part of the process for Wales to be recognised as an Age-Friendly Nation, the

City of Cardiff Council along with all of Wales’ other Local Authorities have signed up

to the Dublin Declaration.

An example of work carried out to make progress in this area is:

A single Gateway to independent living services for citizens over the age of 60 has

been established since September 2014. A wide range of services that were

previously separate have now become accessible through a single Gateway. The

recruitment of 5 staff into the role of Independent Living Officer has been

completed. Training has been delivered throughout the last 3 Quarters in the IT

systems used, advice provision and services integrated into the Gateway. During

Quarter 4 Training was extended to Domiciliary and Residential Financial

Assessment Visiting Officers to provide a more holistic service. This also included

periods of shadowing and mentored visits to ensure accuracy. This has provided

Independent Living Services with a now multi-skilled visiting element that would

have previously required several separate visits and demonstrating more joined up

services.

2. Falls Prevention

Falls prevention is a key issue in the improvement of health and wellbeing amongst

older people. Falls are a major cause of disability and death in older people in

Wales, and result in significant human costs in terms of pain, loss of confidence and

independence. It is estimated that between 230,000 and 460,000 people over the

age of 60 fall in Wales each year. Between 11,500 and 45,900 of these suffer

serious injury: fracture, head injury, or serious laceration. Falls Prevention will help

older people to maintain their health and wellbeing, live longer in their own homes

and remain active in their communities.

There is a significant financial cost to health and social care services associated with

dealing with the results of falls. Falls are estimated to cost the NHS in the UK more

than £2.3billion per year. Evidence suggests that falls prevention can reduce the

number of falls by between 15% and 30%, and that well organised services, based

on national standards and evidence-based guidelines, can prevent falls and reduce

death and disability from fractures.


Falls prevention (Strength and balance) exercise sessions have been provided

(OTAGO) within Council run leisure facilities and community venues. These have

been communicated to members of Cardiff 50+ Forums and via the City of Cardiff

Council’s website and through Age Connects’ activities database. Other specialist

classes have been provided in leisure centres including GP referral scheme

activities, 50+ gym sessions, 60+ free swimming sessions and lessons, cardiac

and COPD referral sessions, Healthy, Wealthy and Wise Group promote exercise

classes.

3. Dementia Supportive Communities

In 2013 there was an estimated 45,529 people living with dementia in Wales, of

those people, only 17,661 had received a formal diagnosis. By 2021 it is estimated

that over 55,000 people in Wales will have dementia. Developing dementia

supportive communities is crucial to the wellbeing of older people, especially the

thousands of people living with dementia, regardless of official diagnosis, and the

people around them that are also affected.

People affected by dementia face many everyday challenges in living well with

dementia. These can include difficulty using technology, getting appropriate service

in shops, banks and post offices, using transport, going on holiday and maintaining

social contact and hobbies. Help from health and care services is vitally important, in

making it possible for people affected by dementia to live well however help from

people and organisations across society is also required.

A dementia supportive community is any community that shows a high level of public

awareness and understanding of dementia (for example, a local or national

organisation such as a shop, bank or corporation, or a village, town or city). Such

communities are more inclusive of people with dementia, and improve their ability to

remain independent and have voice, choice and control over their lives.

As emphasised by the Welsh Government’s National Dementia Vision for Wales,

people who receive an early diagnosis of dementia and are given access to

appropriate information, support and care, are able to live well with dementia. It

should be recognised that it is not only the individual who is affected by dementia; it

also impacts on their family, friends, colleagues and carers. An example of work

carried out to make progress in this area is:

The Cardiff West Neighbourhood Partnership group have carried out a pilot

project within the area to make West Cardiff a dementia supportive community.

A dementia supportive communities event has been held with local community

members, partners and organisations, dementia awareness briefings have

taken place to promote key dementia messages with 350 people becoming

dementia friends, an intergenerational dementia supportive technology project

has been launched and a dementia café has been established.

4. Opportunities for Learning and Employment

Older people have a wealth of knowledge and experience which is currently

underappreciated and undervalued in the workplace. Tackling age discrimination,

recognising the value and worth of older people and providing opportunities for

continued learning and employment in Wales is important as older people are

currently worth over £1 billion to the Welsh economy every year.

It is good for the individual, the community and the economy for older people to be

engaged in some form of employment, education or training. Learning for older

people has a range of benefits, such as:

• Promoting full economic and societal participation

• Contributing towards personal wellbeing and fulfilment

• Supporting creativity and innovation, and

• Increasing efficiency as workers or volunteers.

The need to prioritise opportunities for employment and new skills for older people

has been added to the Ageing Well in Wales Programme in recognition of its

prevalence as an issue for older people in Wales. The Strategy for Older People

(Phase 3) 2013-23 states that older people who are unemployed are more likely to

be long-term unemployed; around 45% of unemployed people aged 50-64 have

been unemployed for a year or more compared to 30% of 18-24 year olds and 38%

for 25-49 year olds.

With the economic downturn affecting the traditional models of retirement, older

people must be able new learning and employment opportunities to remain in or re-

enter the labour market. Older people require access to learning for a number of

reasons. For example, with an increasing number of older people unable to afford

retirement at State Pension age, the provision of learning and skill development

opportunities to improve their employment prospects becomes ever more important.

For other older people who are able to retire when they choose, access to learning is

a key factor in maintaining their wellbeing. Learning and skills development in this

context includes financial and digital inclusion, helping older people to become more

resilient in later life.

By improving the employment prospects of older people and empowering them to

remain engaged longer with society, Opportunities for Learning and Employment will

also complement the work of the Loneliness and Isolation network.


5. Loneliness and Isolation

Loneliness and isolation are cross-cutting issues that seriously impact on the health

and wellbeing of older people in Wales. Achievements made by each of the previous

areas will improve incidences of loneliness and isolation felt by older people.

Loneliness and isolation have been shown to damage health, are the basis for social

exclusion and are a significant and pressing problem in Wales that cross all

boundaries of social class, race, gender identification, sexual orientation, financial

status and geography. Eradicating loneliness and isolation may be unrealistic, but

The City of Cardiff Council provides Adult Community Learning opportunities

that are available for people 50+ throughout the various neighbourhood

partnership areas of Cardiff. There are ‘Learning for Work’ opportunities for

people to participate in courses that offer opportunities designed to support

individuals to take their first steps back into learning and to assist them to

progress to further learning, training, volunteering or employment. Some of

these courses are free and funded by the Welsh Government and are offered

free to learners (including those aged 50 plus who are not in full-time

employment) and include a range of IT courses as well as courses that assist

with the development of skills for those looking for work in childcare, retail, call

centre or the care sector. There are also opportunities for ‘Learning for Life’ with

courses that inspire people to continue learning for enjoyment.

working at all levels, individual, organisational and strategic, identifying and tackling

the root causes is not.

Research demonstrates that loneliness has an effect on mortality that is similar in

size to smoking 15 cigarettes a day. It is associated with poor mental health and

conditions such as cardiovascular disease, hypertension and dementia. Loneliness

also has a much wider public health impact too, as it is associated with a number of

negative health outcomes including mortality, morbidity, depression and suicide as

well as health service use. More than 75% of women and a third of men over the age

of 65 live alone. Without the means to leave their homes, or with fewer visits from

community workers and service providers, an increasing number of older people will

feel lonely and isolated resulting in damaging effects to their mental health.


A Third Sector Partnership was established with Age Connects Cardiff and the Vale

as part of the Healthy and Active Partnership initiative. Age Connects has been

developing and testing a range of solutions across the City of Cardiff that directly

respond and align with the purpose of the Intermediate Care Fund by reducing

social isolation through the use of volunteers and community based services. Work

has been underway to help over 60’s with limited contact to get involved in

community activities and develop friendships. Two distinct aims of the project are to

gain intelligence of what is in the community for older people and facilitate easy

access to that information and secondly to help develop a volunteer support

programme to help alleviate isolation. Services began rolling out in December 2014

and to date Age connects have referred 138 older people and moved 104 out of

social isolation. To achieve this Age Connects have recruited volunteers who aid

older people all over Cardiff and developed partnerships with community groups. .

In the 6 months this project has been running there are already more volunteers

recruited than during the whole of the Good Neighbour Scheme.

Cardiff’s Local Delivery Action Plan

This Local Delivery Plan seeks to enable everyone the opportunity to age well with a

good quality of life, to live as long and as independently as possible and able to

make plans and take actions wherever possible to help themselves.

This Plan sets out a number of existing services the Council provides and identifies

areas for action that will enable a wider take up and knowledge of the services that

are provided. Website links for existing strategies and actions plans are given where

available.

We hope that you will be satisfied with the way we are working to deliver Ageing Well

in Cardiff. But if you are not, you can:

• Directly contact the Council’s Equalities Team via Connect 2 Cardiff

• Join one of Cardiff’s 50+ Forums

• Make a complaint, using the Council’s Complaints procedure for further

information visit: www.cardiff.gov.uk.complaints or call Connect 2 Cardiff on 029

2087 2087, or

• Raise the matter with your Neighbourhood Management Team.

Further information and feedback

We will welcome any comments, suggestions or feedback you wish to make on our

Scheme. We will also be pleased to send a copy of this document in different

formats.

Please contact us!

Cardiff Council Equalities Team

Room 263

Cardiff County Hall

Cardiff

CF104 UW

Telephone 2087 2087

E-mail [email protected]

The City of Cardiff Councils

Ageing Well in Wales

Local Delivery Plan

Age Friendly Communities Actions

Action What we will do Lead officer What will the intended outcome

be?

To implement the Cardiff and

Vale Integrated Health and

Social Care Partnership

2014-2019 Framework for

Older People

Carry out the Cardiff Council assigned actions

contained within the action plan

http://www.cardiffandvaleuhb.wales.nhs.uk/opendoc/24

1341

Continue to provide carers aged 18 years and above

an assessment of need in their own right.

Independent Living Service First Point of Contact to

ensure that carers, who are eligible for a Carers

Assessment, are informed and appropriately allocated

at an initial point of enquiry.

Co-ordinated health & social care services – Continue

to work with health and third sector organisations to

progress the proposal to remodel dementia services,

and to remodel day opportunities for older people,

Director of Social

Services

Older People are supported to

live safely within their families

and communities with the lowest

appropriate level of intervention.

Adults experience the best care

and support to help them

recognise their abilities, have

aspirations and achieve what

matters to them.

To contribute to the improved

physical and mental health and

emotional wellbeing of individual

older people.

To help people to access

helping people to access a range of existing

community facilities as preventative and early

intervention opportunities.

universal services to support

improved wellbeing.

To deliver the key strands of

work identified within the

Strategy for Health and

Social Care Directorate Older

People’s Services 2014-2017

Cardiff Council will implement and report on work to

deliver the key strands identified within the Strategy

Draft Strategy for Health and Social Care ... - Cardiff

Community Resource Teams to deliver a 7 day a week

service to facilitate an increase in safe and timely

hospital discharges from hospital and to prevent

unnecessary hospital admissions

.

Continue to work with third sector organisations to help

tackle social isolation

Director of Social

Services

Older People are supported to

live safely within their families

and communities with the lowest

appropriate level of intervention.

Adults experience the best care and support to help them recognise their abilities, have aspirations and achieve what matters to them. To contribute to the improved physical and mental health and emotional wellbeing of individual older people. To help people to access universal services to support improved wellbeing.

To work in partnership to

implement Cardiff ‘s ‘What

Matters’ Single Integrated

Plan


contained within the 'What Matters' - The 10 Year

Strategy for Cardiff

Director Communities,

Housing & Customer

Services

People 50+ will benefit from

Actions that are designed to

improve living within Cardiff

People 50+ to be represented at the Cardiff Council’s Access Focus Group

Access focus group meetings will be held during the year to act as a consultative group giving opinions and to advise the council and its partners on access issues within Cardiff

Section Leader H&S, BSI, EqIA

People 50+ will be able to identify access issues in the built environment and will be able to contribute to future development plans.

To deliver a multi strand discrimination casework service as part of the newly commissioned 3rd sector delivery package

A case work service will be provided that will support a target figure of 150 people per year experiencing various types of unfair treatment or discrimination

Operational Manager Scrutiny & Equalities

People 50+ will be able to access help where unfair treatment or age discrimination is experienced

To work in partnership with

Age Cymru to provide advice

and guidance for people 50+

at our central library hub

A space will be provided to Age Cymru at Central hub

free of charge to enable advice and guidance to be

provided to those in need.

Assistant Director

Customer Services &

Communities

People 50+ are able to access

advice and guidance on age

related issues within a community

setting

To continue to provide

access to Council information

via community hubs (with

partnership involvement) and

Community hubs and libraries in Cardiff will provide a

host of Council information

Assistant Director

Housing &

Communities

People 50+ are able to access

information and advice about

housing, council services and

other opportunities within a

libraries across the city Assistant Director

Customer Services &

Communities

localised community setting

To continue to support the

various Cardiff 50+ Forums

A minimum of 4 50+ Forum meetings will take place

with each of the existing Forum’s and will respond to at

least 6 consultation requests from Cardiff Council &

partner organisations

Equality Officer

People 50+ are able to engage

with Cardiff Council and its

partners and help identify /

influence our policies and

improve the development of

services

To include the development

of Age Friendly Communities

within Neighbourhood

Partnership Plans

Each of the 6 neighbourhood action plans will contain

actions relevant to progressing age friendly principles

Partnership Delivery

Team Leader

Age friendly principles will be

developed within all

neighbourhood areas of Cardiff

Promote to people 50+, their

support workers, carers,

organisations and those who

support people 50+ the

availability of Cardiff Councils

fully adapted ‘Smart House’

facility containing mobility /

Smart house facility will be promoted within capital times and via the council website

It will be promoted at each of the 50+ Forums

Opportunities will be provided for service users to be invited to visit the smart house facility

Head of Communications & External Relations

Equality Officer

Independent Living Project Manager

To enable people to see how

homes can be adapted and

technology used to aid

independent living

independent living aids to

assist in daily living for people

50+

Messages will be promoted by the 6 neighbourhood partnership officers to cascade via electronic updates and via Facebook pages

Partnership Delivery Team Leader

Work with partners to

promote and increase the

take up of the collective

energy buying scheme

Collective energy messages will be published within

capital times and on the councils website

Information will be promoted at each of the councils

libraries

Messages will be promoted by the 6 neighbourhood

partnership officers to cascade via electronic updates

and via Facebook pages

Messages will be promoted to members of the 50+

Forums

Sustainable

Development Group

Leader

Assistant Director

Customer Services &

Communities


Team Leader

Equality Officer

To enable people 50+ an

opportunity to reduce energy

costs.

Improve housing provision for

older people within the city

A review of current sheltered housing provision and

future needs (both Council and RSL) will be carried out

A review of allocation policies to ensure that

appropriate and safe housing is available for older

people in the city will be carried out

Housing Development

Manager

Senior Housing

Strategy Officer

To ensure people 50+ have

access to appropriate housing

provision

Implementation of the Social

Services and Well-being

(Wales) Act 2014

Ensure strategic and operational alignment with the

requirements of the Act, paying particular attention to

the improved outcomes for service users.

Ensure that established work-streams for assessment

and eligibility, information, advice and assistance are

implemented and that task and finish groups are

delivering on this work

Director Social

Services

To promote the well being of

people who need care and

support, and their carers.

To enable older people to live as

actively and independently as

possible in a safe and suitable

environment of their choice.

To contribute towards preventing

or delaying the development of

people’s needs for care and

support.

Increase the take up of bus

passes and assisted passes

amongst those eligible to

receive them

Continue to increase and support uptake of Promote

the availability of Bus passes and assisted passes.

City Operations -

Network Management

Public

Transport, Engineer

The number of people accessing

bus / assisted passes is

increased

Develop a new car parking

strategy to include new

approaches to Accessible

Car Parking provision.

Engage service users (including people 50+) in the

development of the Strategy

City Operations,

Transport Policy &

Development, Principal

Transport Planner

A new Parking strategy is

developed

Increase take up of blue

badge provision amongst

eligible service users.

Promote the availability of blue badge provision and

look towards improved policing and prosecution of blue

badge abuse

City Operations,

Transport Policy &

Development, Principal

Transport Planner

The availability of blue badges is

communicated to eligible service

users.

The number of people abusing

blue badges decreases

Improve opportunities for

people to cycle and walk

within the City

Increase the number of Active Travel routes ensuring

that accessibility and inclusion is incorporated in all

schemes

City Operations,

Highways, Traffic &

Transportation

Section Leader

Active Travel routes will increase

enabling more people 50+ to

access

Walking / cycling opportunities

within Cardiff

Improve the availability and

accessibility of transport

information

Provide a source for accessible information that will

benefit service users via Cardiff Council and partners

websites

City Operations,

Section Leader H&S,

BSI, EqIA

People 50+ are better able to

access travel information

Increase opportunities for

independent travel and

inclusion, through improved

facilities and services

Continue to improve the provision of raised kerbs at

bus stops to enable level boarding of buses

Economic

Development,

Investment, Contract

Supervisor

People 50+ have greater access

to independent travel and are

able to access public transport

Ensure the needs of people

50+ are considered in the

development of the new

Consult and engage people 50+ in the design and

development of the new development

City Operations,

Section Leader H&S,

BSI, EqIA

The new transport development

will be accessible and usable to

people 50+

transport hub / interchange

Continue to promote the

assisted lift service is

available. Consider more

appropriate communication

methods

Improve contacts with elderly service providers,

including internal visiting officers and Telecare

services, to ensure the benefits of the scheme can be

communicated to those eligible

Waste Education and

Projects Officer

Elderly residents with an eligible

need for the service will be able

to fully participate in recycling

and waste collections.

Consider an alternative way

of identifying those on the

service to our collection

crews

Work with ICT/Enterprise Architecture to consider in-

vehicle technology. This will be considered in line with

the Alternative Delivery Model.

Operational Manager

Waste Strategy &

Enforcement

Reduce any potential missed

recycling and waste collections,

enabling elderly residents with an

eligible need have a regular

service.

Continue to promote

additional support services

available e.g. hygiene

collection, additional general

waste capacity, waste

literature in alternative

formats e.g. large print/audio

Ensure that these services are promoted through all

communication channels, including leaflets, website,

local newspapers, via contact centre agents

Waste Education and

Projects Officer

Elderly residents, with an eligible

need for the service, will have

access to information through a

wide range of formats, to ensure

that they understand support

services available.

Review the existing

Residential Design Guide

Supplementary Planning

Include guidance in the SPG outlining the inclusive

design qualities expected in new residential

developments, which will also meet the needs of older

Operational Manager,

Strategic Placemaking

The guidance contained in the

SPG will supplement policies in

the adopted Local Development

Guidance (SPG) within 6

months of adoption of the

Local Development Plan

(LDP)

persons. Plan and will be a material

consideration in the

determination of applications for

residential development and will

need to be taken into account by

developers when designing new

residential developments in the

city.

Inclusion of guidance within the

SPG outlining the inclusive

design qualities expected in new

residential development, which

will also meet the needs of older

persons will ensure the needs of

older persons are fully

considered by developers when

designing new residential

developments in the city.

Falls Prevention Actions

Action What we will do Lead officer

What will the intended outcome

be?

Cardiff Council to actively

participate in Cardiff & Vale

Ageing Well group and

contribute to the

implementation of its action

plan

Cardiff council will attend each of the quarterly Ageing

Well meetings and carry out actions assigned to Cardiff

Council within the action plan

Equality Officer

Cardiff Council will contribute to

the implementation of the ageing

well plan to the benefit of people

50+ in Cardiff

Falls prevention messages

created by the Ageing Well in

Wales expert advisory group

to be promoted.




Messages will be promoted to all users of the

community alarm service


Forums and to partner organisations

Neighbourhood Partnership Coordinator Assistive Response Manager Equality Officer

Falls prevention messages will be

communicated across various

contact groups and to people 50+

Continue to promote and

respond to the users of

The service will be promoted within capital times and

with partner organisations

Assisted Living

Service development

People 50+ will be supported to

Cardiff Council’s

Independent Living Gateway

Service

Increase the number of people accessing the service by

20% in year one, and improve year on year.

The implementation of one point of contact will improve

access to services, and other low level support, this will

be achieved through facilitating self-management or one

to one contact, for advice support and information, and

sign posting.

Visiting officers will support people with social isolation

loneliness, housing, environment and financial issues

they will provided guidance on slips trips and falls

prevention, they will inform individuals about locally

available services and signpost/refer onto those

services.

The aim of the visiting officer and the one point of

contact is to empower individuals to remain independent

for as long as possible.

& strategy Manager maintain independence

Continue to work in

partnership with Care and

Repair to support

independent living

An estimated 700 rapid response adaptations will be

carried out, in addition to this each client will be offered

a healthy homes check

Assistant

Director

Housing &

Communities


maintain independence through

Healthy @ Home Checks or the

Rapid Response adaptation

Programme.

Promote the provision of

Cardiff Council 50+ leisure

centre based exercise /

fitness classes

Information promoting the availability of classes within

council leisure centres produced

Web based information on classes to be kept updated

Information produced about classes will be made

available in libraries / community hubs






Leisure and Play

Section Head -

Operations

Assistant

Director

Housing &

Communities

Assistant

Director

Customer Services &

Communities


Team Leader

Equality Officer

People 50+ will have access to

fitness classes aiding health and

wellbeing

Continue to promote

community based exercise

classes such as Otago

strength and balance classes





Forums

Equality Officer


fitness classes aiding health and

wellbeing

Continued promotion and

delivery of assisted

technology and increased

use of Cardiff Council’s

Telecare response and

warden service

Attend community events across the city to promote

Telecare Services and to improve take up of the service

Assistive Response

Manager


maintain independence at home

Dementia Supportive Communities Actions


be?

To implement the Cardiff and

Vale Dementia 3 year plan


contained within the 3 year dementia action plan

http://www.wales.nhs.uk/sitesplus/documents/864

/Dementia_brochure_ENG_AW.PDF

Director of Social

Services

To enable those living with or

supporting someone with dementia

to live well

To promote dementia supporting

services provided by

organisations such as the

Alzheimer’s Society

Promote services at each of the councils libraries

and hubs

Distribute support information to members of 50+

Forums at least 6 times a year

Assistant

Director

Housing &

Communities

Assistant

Director

Customer Services &

Communities

Equality Officer

To provide those living with or

supporting someone with dementia

to receive information of help

available

To promote the dementia friends

and champions scheme

amongst Cardiff Council

employees

Promote dementia friends and champions

scheme via the Council’s internal communication

mechanisms

Head of

Communications &

External Relations

Promote awareness and

understanding of dementia and the

issues people affected by dementia

face in their daily lives.

Development of Day Opportunities Strategy (older people)

Implement an agreed Day Opportunities Strategy

with a greater focus on prevention, promoting

wellbeing and delivering services in settings

which are more convenient to the people who use

them.

Work towards the development of remodelled

day centres including:

A specialist dementia centre which we will

developed in partnership with Cardiff & Vale UHB

The ongoing provision of 2 centres to support

people with high care and support needs;

Director Social Services Director Communities, Housing & Customer Services

Older people have choice and control. Older People are supported to live safely within their families and communities with the lowest appropriate level of intervention. Adults experience the best care and support to help them recognise their abilities, have aspirations and achieve what matters to them. To contribute to the improved

physical and mental health and

emotional wellbeing of individual

older people.

To help people to access universal

The expansion of the meals on wheels service,

The development of a Day Opportunities Team to

support individuals in accessing community

facilities

The creation of a volunteering portal

services to support improved

wellbeing.

To enable older people to live as

actively and independently as

possible in a safe and suitable

environment of their choice.

Opportunities for Learning and Employment Actions


be?

Continue to promote council

adult community education

classes

Produce an annual learning prospectus brochure

Advertise learning opportunities through Cardiff and

Vale Learning Partnership organisations.

Promote learning opportunities on Cardiff Council’s

Website, and through Facebook and Twitter






Corporate Customer Services Manager Partnership Delivery Team Leader Equality Officer

Enable people 50+ the

opportunity to access

opportunities to be engaged in

lifelong learning

Continue to promote informal

learning opportunities

(community based)


Forums



Equality Officer Partnership Delivery Team Leader

Enable people 50+ the

opportunity to access

opportunities to be engaged in

lifelong learning & appropriate

social activities


Continue to promote &

provide The Into Work

Service in various locations

throughout the city

Provide the Into Work Service in 2 main hub settings

and provide an outreach service in community locations

Produce and distribute information about the service via council libraries


Forums

The service will be promoted by the 6 neighbourhood



Assistant Director Housing & Communities Assistant Director Customer Services & Communities Equality Officer Partnership Delivery Team Leader

Enable people 50+ who want to

work access help with re-skilling

and retraining

Loneliness and Isolation Actions


be?

Promote community group

activities to people 50+


Forums

Equality Officer People 50+ have the opportunity

to access opportunities to

appropriate social activities in

order to promote mental health

and wellbeing and prevent

isolation / loneliness

Work with and promote Age

Connects support service across

the city

Age Connects (on our behalf) to organise home

visits and arrange attendance at community based

activities and groups

Assistant Director Housing & Communities

People 50+ have the opportunity to access opportunities to appropriate social activities in order to promote mental health and wellbeing and prevent isolation / loneliness

To continue and promote the Get

Cardiff Online programme

amongst people 50+

Cardiff Council Provide a Get Online Service in 2

main hub settings and provide an outreach service

in community locations

Information produced about classes will be made

available in libraries / community hubs

Mail / email information of the service to members of

the 50+ Forums

The service will be promoted by the 6

neighbourhood partnership officers to cascade via

electronic updates and via Facebook pages

Assistant Director Housing & Communities Assistant Director Customer Services & Communities Equality Officer Partnership Delivery Team Leader


training, advice and guidance on

using social media (skype etc.) as

a way of preventing isolation /

loneliness

Continue to provide services to

enable people to take up benefits

Cardiff Council Provide a benefit advice Service in 2

main hub settings and provide an outreach service

in community locations

Information produced about the service to be

distributed at all council libraries

Assistant Director Housing & Communities Assistant Director Customer Services & Communities

Enable people 50+ to access

advice or information which could

help them to access lifelong

learning & appropriate social

activities


Forums

The service will be promoted by the 6

neighbourhood partnership officers to cascade via

electronic updates and via Facebook pages

Equality Officer Neighbourhood Partnership Coordinator

ageing well in cardiff · welcome to the city of cardiff council’s first ageing well in wales –...

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