aged care changes in 2015 current as at 1 july 2015 details subject to change 1
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Aged Care Changes in 2015
Current as at 1 July 2015Details Subject to Change
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ACSA and LASA have been working closely with the Department on the design of My Aged Care and CHSP.
ACSA and LASA both play an active role in the National Aged Care Alliance’s:
• CHSP Advisory Group• CHSP Sub-Groups• Aged Care Gateway Advisory Group• Aged Care Gateway Delivery Sub-Group.
Current as at 1 July 2015 – Details subject to Change
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Achievements to date
Home Care Packages – Consumer Directed Care
My Aged Care changes
Introduction of the Commonwealth Home Support
Programme
What we’ll cover today
Current as at 1 July 2015 – Details subject to Change
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Consumers: More choice and flexibility than they would have from existing care approaches.
Service providers: An opportunity to transform current business models and care approaches to better suit consumer needs and expectations.
Home Care Packages – Consumer Directed Care
Current as at 1 July 2015 – Details subject to Change
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• What does this mean for providers and consumers from 1 July 2015?
• All providers will be expected to deliver home care packages in accordance with the User Rights Principles 2014.
• All consumers will have the rights and responsibilities relating to home care and CDC reflected in the Charter.
Current as at 1 July 2015 – Details subject to Change
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Increased funding for Home Care Packages Programme
From 1 July 2015, all Home Care Packageswill be offered on a CDC basis.
Home Care Packages and Consumer Directed Care (CDC)
Current as at 1 July 2015 – Details subject to Change
2009 2010 2011 2012 2013 2014 … 20170
20,000
40,000
60,000
80,000
100,000Number of allocated places, at 30 December 2014
Total packages
Total pro-jected packages
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How are we supporting consumers?
Booklets, peer education, checklists
How are we supporting providers?
Workshops, articles, webinars, learning modules
and self assessment tools
Making CDC happen
Current as at 1 July 2015 – Details subject to Change
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Current as at 1 July 2015 – Details subject to Change
www.homecaretoday.org.au
Home Care Today is funded by the Australian Government Department of Social Services.
Visit: www.dss.gov.au for more information.
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My Aged Care in 2015
Current as at 1 July 2015 – Details subject to Change
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‘To make it easier for older people, their families, and
carers to access information on ageing and aged care,
have their needs assessed and be supported to locate
and access services available to them.’
The vision for My Aged Care
Current as at 1 July 2015 – Details subject to Change
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My Aged Care todayMy Aged Care was introduced on 1 July 2013 and consists of the My Aged Care contact centre (1800 200 422) and website (myagedcare.gov.au).
My Aged Care currently provides:• Information about aged care to consumers, family
members and carers• Information for service providers• Online service finders that provide information on aged
care service providers and assessors• Online fee estimators for pricing on Home Care Packages
and aged care homes.
Current as at 1 July 2015 – Details subject to Change
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Changes to My Aged Care in 2015
What is being introduced Why is it being introduced
Central client record To facilitate the collection and sharing of client information
My Aged Care Regional Assessment Service (RAS)
To conduct face-to-face assessments for clients seeking to access CHSP services
National Screening and Assessment Form (NSAF)
To ensure a nationally consistent and holistic screening and assessment process
Current as at 1 July 2015 – Details subject to Change
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What is being introduced Why is it being introduced
Web-based portals for:
• clients • assessors • service providers
Client portal - to view their client record and update personal details
Assessor portal - to manage referrals, use the National Screening & Assessment Form (NSAF) and update the client record
Provider portal - to manage service information, referrals and update the client record
Service providers will self-manage information presented on service finders
To support accurate referral of clients to services
Enhanced service finders that include information about non-Commonwealth funded services
To enable the provision of information about non-Commonwealth funded aged care services to clients and the public
Changes to My Aged Care in 2015
Current as at 1 July 2015 – Details subject to Change
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When are the changes coming?
The key rollout dates for My Aged Care are:
• April 2015: demonstration project in Victoria
• Mid May 2015: provider access to the
My Aged Care provider portal to establish
organisational structure, staff access
and update service information prior to
July 2015
• July 2015: national rollout commences, introducing client registration, screening,
home support assessment (conducted by the RAS) and referral to service providers
• July to December 2015: Aged Care Assessment Teams (ACATs) will transition to
using the My Aged Care assessor portal.
Current as at 1 July 2015 – Details subject to Change
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National My Aged Care client pathways
Current as at 1 July 2015 – Details subject to Change
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CHSP changes in 2015
Current as at 1 July 2015 – Details subject to Change
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National changes to CHSP in 2015
From July 2015, the CHSP will bring together the:
• Commonwealth Home and Community Care (HACC) Program
• National Respite for Carers Program (NRCP)• Day Therapy Centres (DTC) Program• Assistance with Care and Housing for the Aged (ACHA)
Program.
More information about the changes to CHSP in 2015 is available at dss.gov.au/CHSP
Current as at 1 July 2015 – Details subject to Change
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The CHSP is structured around four main sub-programmes based on target groups:
• Community and Home Support
• Care Relationships and Carer Support
• Assistance with Care and Housing
• Service System Development
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Structure of the CHSP
Current as at 1 July 2015 – Details subject to Change
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New capabilities of My Aged Care
Entry and assessment for new clients to the CHSP
through My Aged Care .
Reassessment of existing clients through My Aged
Care only if significant change in care needs
Service level assessment will remain the provider’s
responsibility.
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Entry and Assessment
Current as at 1 July 2015 – Details subject to Change
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Where to from here?
Current as at 1 July 2015 – Details subject to Change
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CHSP special needs groups align with the Aged Care
Act 1997
Care and support of people with dementia is core
business for all providers
Special Needs Groups
Current as at 1 July 2015 – Details subject to Change
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Technology
Function
WorkforceCHSP Provider
My Aged Care RAS
My Aged Care contact centre
SIEBEL
Service Finders
My Aged Careprovider portal
My Aged Careassessor portal
Contact centre
• Screening.• Client record
(including action plan).• Referral to assessment or
direct to service.
My Aged Care Regional Assessment Service (RAS)
• Home support assessment.
• Support plan.• Referral to services.
CHSP Service Provider
• Receive referrals and provide services.
• Manage information about the services they provide.
• Update client records.
National My Aged Care and CHSP interactions
Current as at 1 July 2015 – Details subject to Change
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Technology
Function
WorkforceCHSP Provider
HACC Assessment Service
My Aged Care contact centre
SIEBEL
Service Finders
My Aged Careprovider portal
My Aged Careassessor portal
(For acceptance of MAC assessment referrals ONLY)
Contact centre
• Screening.• Client record
(including action plan).• Referral to assessment or
direct to service.
HACC Assessment Service (HAS)
• Receive referrals for assessment from Contact Centre
• Home support assessment via existing processes
• Undertake Referral to services but not VIA My Aged Care portal
CHSP Service ProviderFor direct to service referrals from the Contact Centre:• Receive referrals via portal and
provide services.• Manage information about the
services they provide via the Provider portal
• Update client records.
Victorian My Aged Care and CHSP interactions
Current as at 1 July 2015 – Details subject to Change
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How the My Aged Care contact centre will work in Victoria
My Aged Care contact centre
From July 2015
Provide information about aged care
Register (to create a client record) and screen people seeking access to aged care services
Send electronic referrals for assessment to HAS and ACAS
Send electronic referrals for CHSP services (in certain circumstances).
Current as at 1 July 2015 – Details subject to Change
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How HAS will interact with My Aged Care in Victoria
HAS
By July 2015(Partial Transition)
Receive referrals for assessment via the My Aged Care assessor portal (accept/reject referral)
By mid 2016(Full Transition)
Manage referrals for assessment via the My Aged Care assessor portal (accept/reject referrals and update client records)
Undertake assessment using the National Screening and Assessment Form (via the My Aged Care assessor portal)
Use the My Aged Care assessor portal to send referrals for service(s) and update the client record.
Current as at 1 July 2015 – Details subject to Change
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How ACAS will interact with My Aged Care in Victoria
ACAS
By July 2015 Receive referrals for assessment via the My Aged Care assessor portal (accept/reject referrals)
By December 2015
Manage referrals for assessment via the My Aged Care assessor portal (accept/reject referrals and update client records)
Undertake assessment using the National Screening and Assessment Form (via the My Aged Care assessor portal)
Send referrals for service(s) and update the client record via the My Aged Care assessor portal
Current as at 1 July 2015 – Details subject to Change
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How CHSP providers will interact withMy Aged Care in Victoria
CHSP (formerly NRCP, ACHA, DTC)
From July 2015:
Maintain information about the services they provide which will be publicly displayed on the service finders on the My Aged Care website
Accept electronic direct to service referrals sent by the My Aged Care contact centre and update client records
By Mid 2016: Accept electronic referrals for service sent by the HAS (as well as the My Aged Care contact centre) and update client records
Current as at 1 July 2015 – Details subject to Change
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How other providers will interact with My Aged Care in Victoria
HACC
By mid 2016 Maintain information about the services they provide via the My Aged Care provider portal
Accept electronic referrals for service and update the client record via the My Aged Care provider portal
Resi / HCP / TCP
From July 2015
Maintain information about the services they provide via the My Aged Care provider portal
By December 2015
Accept electronic referrals for service and update the client record via the My Aged Care provider portal
Current as at 1 July 2015 – Details subject to Change
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Key dates and support materials
Current as at 1 July 2015 – Details subject to Change
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Portal set up: key transition activities
Pre July 2015
Before you can access the provider portal, you will need to submit your My Aged Care Organisation Administrator Registration form to the Department, and ensure that all staff who will access the provider portal have an AUSkey
From mid May 2015: you will be able to log in to the provider portal. You will be able to validate or set up outlets, validate or add services and service sub-types, and add staff and assign them roles.
Before 1 July 2015: ensure that you have activated your outlets and set your availability, and educated your staff using the support material available at dss.gov.au/myagedcare.
From 1 July 2015
You will use the provider portal to manage referrals for service, maintain service information (including availability), and update client records with service delivery information.
Current as at 1 July 2015 – Details subject to Change
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My Aged Care Contact Centre
Guidance documents
My Aged Care provider and assessor helpline
(1800 836 799)
Quick Reference Guides
Fact SheetsVideos and Webinar
DSS Websitedss.gov.au/MyAgedCare
Support materials for CHSP providers
Current as at 1 July 2015 – Details subject to Change
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Looking towards a future aged care system where:
Consumer choice is at the centre of quality aged care;
There is support for informal carers to remain a major part of aged care delivery; and
The provision of formal care is contestable, innovative and responsive, and the system is both affordable and sustainable for all.
The Future
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Available at www.dss.gov.au/chspEmail: [email protected]
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More Information on CHSP
Current as at 1 July 2015 – Details subject to Change
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Thank you ‘
Current as at 1 July 2015 – Details subject to Change