age uk staffordshire job description i east staffs pcn...hospice, support staffordshire and south...
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Age UK Staffordshire
JOB DESCRIPTION
I
Job Title: Social prescriber / community connector – East Staffs PCN
Responsible to: Head of Wellbeing & Prevention, Age UK Staffordshire
Clinical oversight named GP/practice
Working alongside: Social prescriber/community connectors working for St Giles
Hospice, Support Staffordshire and South Staffordshire Network for Mental Health.
This role stems from a collaboration and true partnership with the NHS. We are working with
East Staffs PCN and other local organisations in the development of a local approach to social
prescribing. Social prescribing is a new role delivered through the NHS which empowers people
to take control of their health and wellbeing through referral to non-medical ‘link workers’ who
give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to
community groups and statutory services for practical and emotional support. Link workers
support existing groups to be accessible and sustainable and help people to start new
community groups, working collaboratively with all local partners.
Social prescribing can help to strengthen community resilience and personal resilience, and
reduces health inequalities by addressing the wider determinants of health, such as debt, poor
housing and physical inactivity, by increasing people’s active involvement with their local
communities. Social Prescribing particularly works for people with long-term conditions
(including support for mental health), for people who are lonely or isolated, or have complex
social needs which affect their wellbeing.
Age UK Staffordshire is an independent local charity whose aim is to make a positive
difference to the lives of people aged 50 and over, their families and carers. Our 200 staff and
150 volunteers provide a range of person-centred services and activities to enhance people’s
quality of life, wellbeing and independence and to reduce social isolation and loneliness. Our
services operate in the community across the whole of Staffordshire and include Day
Opportunities for people living with dementia and/or complex needs, Help at Home,
companionship, exercise, walking and falls prevention programmes, social activities, lunch club
and services which work with health, social care and voluntary organisations to ensure people
are able to access the services they need in their local community.
Information about our project partners, St Giles Hospice, Support Staffordshire and South
Staffordshire Network for Mental health is enclosed.
II Job Purpose
The social prescriber / community connector worker will be directly linked to GP practices within
the Primary Care Network. Access to clinical guidance will be provided through these GP
practices. They will work collaboratively within an integrated model of care to support the health
and wellbeing of patients and local people working closely with GP’s, key stakeholders, local
statutory, and non-statutory groups including voluntary and community groups.
They will undertake collaborative working amongst all local partners at a ‘place-based’ local level,
to recognise the value of community groups and assets and to enable people to build or rebuild
friendships, community connections and a sense of belonging, as well as accessing existing
services.
They will meet individuals on a face to face basis to help them identify their health and wellbeing
needs and to help them to locate local resources in the community that can help them to achieve
those identified needs
They will work with other social prescribers / community connector workers across the Primary
Care Network to gather information (mapping) about local groups, services, activities which
individuals can be signposted to
They will support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners.
III
Responsibilities
1. To provide a service to individuals who are often experiencing complex social circumstances, using agreed, person-centred based principles. Building trusting relationships by giving people time and focus on ‘what matters to me’ and providing personalised support to individuals, their families and carers to take control of their health and wellbeing, to live independently and improve their health outcomes,
2. To support people to navigate existing complex pathways to support better self-management 3. To negotiate and support access for individuals to community-based services and activities
that will support them to live well. 4. To work autonomously and manage workload, appointments etc. 5. To have an awareness and understanding of when it is appropriate or necessary to refer
people back to other health professionals / agencies, when what the person needs is beyond the scope of their role.
6. To maintain accurate records at the pre-intervention, progress and post-intervention stages. 7. To fulfil data collection and collation responsibilities as necessary. Ensuring confidentiality is
maintained. 8. To build and maintain a comprehensive knowledge of services and activities within the local
community which can be utilised in the best interests of other local people. 9. To liaise with public sector teams, service providers, and programme management team as
required. 10. Draw on and increase the strengths and capacities of local communities, enabling local VCSE
organisations and community groups to receive referrals, working together to build community capacity through the sharing of local assets
11. To build community connectedness and capacity within the local community through engagement with local networks of social prescribers / community connectors and other local organisations.
IV Key Tasks
1. Referrals
• Promoting social prescribing, its role in self-management, and the wider determinants of
health.
• Build relationships with key staff in GP practices within the local Primary Care Network (PCN),
attending relevant meetings, becoming part of the wider network team, giving information and
feedback on social prescribing.
• Be proactive in developing strong links with all local agencies to encourage referrals,
recognising what they need to be confident in the service to make appropriate referrals.
• Work in partnership with all local agencies to raise awareness of social prescribing and how
partnership working can reduce pressure on statutory services, improve health outcomes and
enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for
their staff and how to access information to encourage appropriate referrals.
• Seek regular feedback about the quality of service and impact of social prescribing on referral
agencies.
• Be proactive in encouraging self-referrals and connecting with all local communities,
particularly those communities that statutory agencies may find hard to reach.
2. Provide personalised support
• Meet people on a one-to-one basis, making home visits where appropriate within
organisations’ policies and procedures. Give people time to tell their stories and focus on ‘what
matters to me’. Build trust with the person, providing non-judgemental support, respecting
diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s
assets.
• Be a friendly source of information about wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt,
poor housing, being unemployed, loneliness and caring responsibilities.
• Work with the person, their families and carers and consider how they can all be supported
through social prescribing.
• Help people maintain or regain independence through living skills, adaptations, enablement
approaches and simple safeguards.
• Work with individuals to co-produce a simple personalised support plan – based on the
person’s priorities, interests, values and motivations – including what they can expect from the
groups, activities and services they are being connected to and what the person can do for
themselves to improve their health and wellbeing.
• Where appropriate, physically introduce people to community groups, activities and statutory
services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage,
included and receiving good support.
• Where people may be eligible for a personal health budget, help them to explore this option as
a way of providing funded, personalised support to be independent, including helping people to
gain skills for meaningful employment, where appropriate.
3. Support community groups and VCSE organisations to receive referrals
• Forge strong links with local VCSE organisations, community and neighbourhood level groups,
utilising their networks and building on what’s already available to create a map or menu of
community groups and assets. Use these opportunities to promote micro-commissioning or
small grants if available.
• Develop supportive relationships with local VCSE organisations, community groups and
statutory services, to make timely, appropriate and supported referrals for the person being
introduced.
• Ensure that local community groups and VCSE organisations being referred to have basic
procedures in place for ensuring that vulnerable individuals are safe and, where there are
safeguarding concerns, work with all partners to deal appropriately with issues. Where such
policies and procedures are not in place, support groups to work towards this standard before
referrals are made to them.
• Check that community groups and VCSE organisations meet in insured premises and that
health and safety requirements are in place. Where such policies and procedures are not in
place, support groups to work towards this standard before referrals are made to them.
• Support local groups to act in accordance with information governance policies and
procedures, ensuring compliance with the Data Protection Act.
4. Work collectively with all local partners to ensure community groups are strong and
sustainable
• Work with commissioners and local partners to identify unmet needs within the community and
gaps in community provision.
• Support local partners and commissioners to develop new groups and services where needed,
through small grants for community groups, micro-commissioning and development support.
• Encourage people who have been connected to community support through social prescribing
to volunteer and give their time freely to others, in order to build their skills and confidence, and
strengthen community resilience.
• Develop a team of volunteers within your service to provide ‘buddying support’ for people,
starting new groups and finding creative community solutions to local issues.
• Encourage people, their families and carers to provide peer support and to do things together,
such as setting up new community groups or volunteering.
• Provide a regular ‘confidence survey’ to community groups receiving referrals, to ensure that
they are strong, sustained and have the support they need to be part of social prescribing.
5. Data capture
• Work sensitively with people, their families and carers to capture key information, enabling
tracking of the impact of social prescribing on their health and wellbeing.
• Encourage people, their families and carers to provide feedback and to share their stories
about the impact of social prescribing on their lives.
• Support referral agencies to provide appropriate information about the person they are
referring. Use the case management system to track the person’s progress. Provide appropriate
feedback to referral agencies about the people they referred.
• Work closely with GP practices within the PCN to ensure that social prescribing referral codes
are inputted to EMIS/SystmOne/Vision and that the person’s use of the NHS can be tracked,
adhering to data protection legislation and data sharing agreements with the clinical
commissioning group (CCG).
6. Professional development
• Work with your line manager to undertake continual personal and professional development,
taking an active part in reviewing and developing the roles and responsibilities.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone
working, information governance, and health and safety.
• Work with your line manager to access regular ‘supervision’, to enable you to deal effectively
with the difficult issues that people present.
7. Miscellaneous
• Work as part of the team to seek feedback, continually improve the service and contribute to
business planning.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring
that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post
IV
Terms and Conditions of Employment
Scale of Pay: £24200 (includes £1200 travel allowance as mileage is not payable with this role).
Tenure: 37 hours Full-time over 5 days
Holiday Entitlement: To be confirmed
V Person specification Essential /
Desirable
Assessed by
Application /
Interview /
Personal
qualities and
attributes
Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
Commitment to reducing health inequalities and proactively working to reach people from all communities.
Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
Ability to identify risk and assess/manage risk when working with individuals.
Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role – e.g. when there is a mental health need requiring a qualified practitioner.
✓
Able to work from an asset-based approach, building on existing community and personal assets.
✓
Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
✓
Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues
✓
Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
✓
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A AND I
A AND I
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Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
✓
Ability to work flexibly and enthusiastically within a team or on own initiative Understanding of the needs of small volunteer-led community groups and ability to support their development
Able to provide motivational coaching to support people’s behaviour change
Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
✓
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A AND I
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Qualifications & training
NVQ Level 3, Advanced level or equivalent qualifications or working towards
Demonstrable commitment to professional and personal development
Training in motivational coaching and interviewing or equivalent experience
E
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A and I
Experience
Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
Experience of supporting people, their families and carers in a related role (including unpaid work)
Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
Experience of data collection and using tools to measure the impact of services
E
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A and I
A and I
A and I
A and I
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Skills and knowledge
Knowledge of the personalised care approach
Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
Knowledge of community development approaches
Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
Local knowledge of VCSE and community services in the locality
Knowledge of how the NHS works, including primary care
E
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A and I
A and I
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Other
Meets DBS reference standards and criminal record checks
Willingness to work flexible hours when required to meet work demands
Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes
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Information about the partner organisations
St. Giles Hospice provides high-quality, individual care for local people living with cancer
and other serious illnesses, as well as support for their families and helpers. Care is offered
in a variety of ways according to the individual’s needs. Services are offered from three sites
at Whittington, Sutton Coldfield and Walsall. Services include community-based Clinical
Nurse Specialists, in-patient care, day hospice, hospice at home, bereavement and family
support, and an internationally renowned Lymphoedema Clinic. There is no charge to
patients for the specialist services we offer. We receive funding from the NHS but primarily
we rely on fundraising activities and legacies to support our work. St Giles employs
approximately 270 paid staff and over 1000 volunteers.
Age UK Staffordshire is an independent local charity whose aim is to make a positive difference to the lives of people aged 50 and over, their families and carers. Our 200 staff and 150 volunteers provide a range of person-centred services and activities to enhance people’s quality of life, wellbeing and independence and to reduce social isolation and loneliness. Our services operate in the community across the whole of Staffordshire and include Day Opportunities for people living with dementia and/or complex needs, Help at Home, companionship, exercise, walking and falls prevention programmes, social activities, lunch club and services which work with health, social care and voluntary organisations to ensure people are able to access the services they need in their local community.
Support Staffordshire was established on 12 January 2015 following the historic merger of
six CVS partners across Staffordshire. This saw the creation of six Support Staffordshire
offices across the county. At Support Staffordshire we believe that an effective and influential
Voluntary, Community and Social Enterprise (VCSE) sector in Staffordshire enriches the
lives of local people and communities. Our services aim to increase skills and knowledge,
harness the drive, enthusiasm and energy of people, to enhance individual and family
livelihoods, to build capacity in neighbourhoods & communities and to improve the
relationships and resilience of organisations and individuals. It can be helpful to think of
Support Staffordshire as acting like the ‘nuts and bolts’ or the ‘glue’ that holds our sector
together, although often our role is much less explicit even than this, rather acting like the
microscopic organisms that ensure any ecosystem is able to function healthily.
The South Staffordshire Network for Mental Health (SSNMH) is a charitable organisation
dedicated to the prevention of mental health issues and the improvement of service user
voice since 2003. The organisation helps to empower the communities within the 6 districts
of South Staffordshire to take action regarding their emotional wellbeing, by building
management plans and helping them to identify the gaps that may be preventing them from
becoming more emotionally well. SSNMH also at every stage of a person’s social
involvement tackles Stigma and discrimination within the communities through talks and
educational workshops. We hope through our talks and workshops we can end Mental
Health stigma and help build an emotionally healthier society.
APPLICATION FORM (STRICTLY CONFIDENTIAL)
Application for Employment with Age UK Staffordshire
Please Note: a) Please complete clearly in black ink or type
b) CV’s are not acceptable, and will be discounted
c) Please ensure that you address all points on the person specification
and show how you meet them.
For which post are you applying –
1. PREVIOUS WORK EXPERIENCE Please list your employers in date order, starting with your current or most recent employer and ending with your first employer. Please include part time and unpaid work.
Dates From To
Name and Address of Employers
Title of post held and brief description of duties
If applicable what notice are you required to give?
Present position held Salary
Document No. HR12 Issue 11 – 25 May 2018
Candidate No.
2. EXPERIENCE AND SKILLS Please state how your experience and skills, gained both inside and outside paid work, or through study and training, meet the requirements for the post described in the personal specification. Continue on a separate sheet if necessary.
3. EDUCATION AND TRAINING Please list the qualifications that you have obtained in secondary school, further education and professional and technical institutes. Also list any relevant non-qualification courses that you have attended.
Dates From To
Secondary School/College Training Organisation
Name of course and Qualification where appropriate
4. FURTHER INFORMATION Is there any other information relevant to your application for this post which has not been covered elsewhere on the form e.g. Public duties?
5. REFERENCES
Please give the names and addresses of two referees, indicating in what capacity you know them. One of these should be your present or most recent employer. Please tick the box if you do not wish referees to be contacted prior to interview.
Name Address
Post code Tel. Nos. Home Work Email Address In what capacity is the referee known to you
Name Address
Post code Tel. Nos. Home Work Email Address In what capacity is the referee known to you
6. PERSONAL DETAILS
Title Surname Forenames
Address
Post Code NI No
Tel. Home Tel. Work
Nationality May we contact you at work? Yes/No
I declare that to the best of my knowledge the information on this form is true and correct. Signature of Applicant …………………………………… Date …………………………..
Consent Statement
In order to process your application to Age UK Staffordshire we need to store data about you. The law says that we must obtain your consent to do this. Everything you tell us will be treated confidentially and your personal details will be processed in accordance with current Data Protection Law, as set out in our applicant privacy notice. We will need to share some details with the recruitment panel and if successful, liaise with other organisations in order to appoint you as an employee. Please read the sentence below and, if you consent, please sign and date. I consent to the processing of my personal data by Age UK Staffordshire. I understand that my data may be securely shared with other organisations in order to comply with relevant legislation. I understand I can withdraw consent at any time by contacting the Charity Administrator Tel: 01785 788470 Name of applicant: ________________________________________________________ Signature: ________________________________ Date: ______________________
We will never pass your personal details onto any third parties without your consent.
Full details of our Data Protection policy are available on our website or upon request. ________________________________________________________________________
Please return to: [email protected]
Lisa Barlow Age UK Staffordshire The Roller Mill Teddesley Road Penkridge ST19 5BD
Oct 17 HR32 Equality & Diversity Monitoring Form
Equality & Diversity Monitoring Form
Age UK Staffordshire (AUKS) wants to meet the aims and commitments set out in its
Equality and Diversity Policy. This includes not discriminating under the Equality Act
2010. This form is intended to help us maintain equal opportunities best practice and
identify barriers to workforce equality and diversity.
The organisation needs your help and co-operation to enable it to do this, but filling
in this form is voluntary. The form will be separated from your application on receipt.
The information on this form will be used for monitoring purposes only to ensure we
are meeting our Equality & Diversity Policy and will play no part in the recruitment
process.
All questions are optional. You are not obliged to answer any of these
questions but the more information you supply, the more effective our
monitoring will be. All information supplied will be treated in the strictest
confidence. It will not be placed on your personnel file.
Thank you for your assistance.
Job/Role Vacancy
Where did you hear about the job/role (please tick)?
Newspaper
(please
specify)
…………
[ ] Friend [ ] Recruitment
company
[ ]
AUKS
website
[ ] Other
website
(please
specify)
[ ] Other
(please
specify)
[ ]
Oct 17 HR32 Equality & Diversity Monitoring Form
Gender
What is your gender (please tick)?
Male [ ]
Female [ ]
Prefer not to say [ ]
(If you are undergoing gender reassignment, please use the gender you identify with.)
Ethnic group
Ethnic origin is not about nationality, place of birth or citizenship. It is about the group to
which you perceive you belong (please tick)
White: Mixed race: Asian or
Asian
British:
British -
English,
Scottish or
Welsh
[ ] White and
Black
Caribbean
[ ] Indian [ ]
Irish [ ] White and
Black
African
[ ] Pakistani [ ]
Other White
background
[ ] White and
Asian
[ ] Bangladeshi [ ]
Other Mixed
background
[ ] Other Asian
background
[ ]
Black or
Black
British:
Chinese
and other
groups:
Caribbean [ ] Chinese [ ] Prefer not to
say
[ ]
African [ ] Other ethnic
group
[ ]
Other Black
background
[ ]
Oct 17 HR32 Equality & Diversity Monitoring Form
Age
What is your age (please tick)?
16–17 [ ] 18–21 [ ] 22–30 [ ] 31–40 [ ] 41–50 [ ]
51–60 [ ] 61–65 [ ] 66–70 [ ] 71+ [ ] Prefer
not to
say
[ ]
Sexual orientation
How would you describe your sexual orientation (please tick)?
Heterosexual
/ straight
[ ] Bisexual [ ] Prefer not to
say
[ ]
Gay man [ ] Gay woman
/ lesbian
[ ] Other [ ]
Religion or belief
Please describe your religion or other strongly-held belief.
I would describe my religion or belief as: .................................................
I have no particular religion or belief [ ]
Prefer not to say [ ]
Disability
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a
substantial and long-term adverse effect on a person's ability to carry out normal day-to-day
activities". An effect is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes [ ] No [ ]
Used to have a
disability but have
now recovered
[ ] Don't know [ ]
Prefer not to say [ ]
Doc No HR 39 March 2018
Rehabilitation of Offenders Act 1974. Exceptions Order 1975
This Act regulates the treatment and rehabilitation of offenders in relation to employment they may apply for following conviction. The Act allows that certain convictions can be treated as ‘Spent’ after a given period of time. The individual is treated as having been rehabilitated and does not need to disclose the conviction. For more serious cases where the sentence exceeds four years’ imprisonment there is no rehabilitation period and the conviction will never be treated as ‘spent’. However, the Act is subject to the Exceptions Order 1975 which aims to protect individuals considered vulnerable, including vulnerable adults and children. We consider that the role for which you are applying falls within the Exceptions Order. When completing this section of the form you are therefore obliged to declare all convictions, including any which in other circumstances would be considered spent. Have you ever been convicted of any criminal offence by a court of law? Yes / No If yes, please complete the section below.
Date Place (Where sentence was
handed down) Offence Sentence
It is Age UK South Staffordshire’s policy to obtain a criminal record check for all new employees who are subject to the Exceptions Order through the Disclosure and Barring Service.
Age UK Staffordshire August 2019
East Staffordshire Office: Voluntary Services Centre, Union Street, Burton-on-Trent, Staffordshire, DE14 1AA
APPLICANT CONSENT STATEMENT – APPLICATION FORM
In order to process your application to Age UK Staffordshire we need to store data about you. The law says that we must obtain your consent to do this. Everything you tell us will be treated confidentially and your personal details will be processed in accordance with current Data Protection Law, as set out in our applicant privacy notice. We will need to share some details with the recruitment panel and if successful, liaise with other organisations in order to appoint you as an employee. Please read the sentence below and, if you consent, please sign and date. I consent to the processing of my personal data by Age UK Staffordshire. I understand that my data may be securely shared with other organisations in order to comply with relevant legislation. I understand I can withdraw consent at any time. Name of applicant: ______________________________________________________________ Signature: ___________________________________ Date: ______________________
We will never pass your personal details onto any third parties without your consent.
Full details of our Data Protection policy are available on our website or upon request.