after the smart grid, what's...

After the Smart Grid,

What's Next?

January 20, 2016

Today’s Presenters

Eva BurenManaging Director

Accenture Energy

Consumer Services

Robert StewartMgr. Advanced Technology

& New Business

Pepco Holdings, Inc.

Nathan ShannonDeputy Director

Smart Grid Consumer

Collaborative

Agenda

3

Rob Stewart, Pepco Holdings

Question and Answer Session

Eva Buren, Accenture

Introduction and Audience Poll

What do Consumers Want from the Smart Grid?

Speaker #1

Name Background

Robert Stewart Manager of Advanced Technology & New Business at Pepco Holdings, Inc.

• Leads an effort that is responsible for further developing and managing PHI’s approach to evaluating and deploying advanced technologies and concepts for application on the electric system

• Recently given responsibility for PHI’s Emergency Preparedness organization responsible for all aspects of PHI’s emergency preparedness, including maintenance of emergency response plans, drill oversight, and the relationship with external emergency management agencies

• Graduate of the University of South Florida with a B.S. in Electrical Engineering and M.S. in Electrical Engineering (Power Systems)

• Holds several patents associated with the connection of an on-site power source to the electric meter

• Published several papers on electric vehicles and the analysis of electric vehicle data

After the Smart Grid, What’s Next?

PHI’s Plans for Smart Grid

Smart Grid Consumer Collaborative

Presented by: Rob Stewart

January 20, 2016

7

Pepco Holdings, Inc. Quick Facts

Incorporated in 2002

Service territory:

8,340 square miles

Customers served

• Atlantic City Electric:

– 545,000 – electric

• Delmarva Power:


– 126,000 – natural gas

• Pepco:


Total population served:

5.6 million

8

5 Evolutionary Steps to Achieving the Smart Grid

Smart Grid Investment Grant (SGIG) Funding

Accelerated this process

Mat

uri

ty

Capability

Step 1

Step 2

Step 3

Step 4

Step 5

Optimization:– Capability of real-

time optimization of distribution network performance

– Decisions based on near real-time information, no longer only historical data

Analytical

infrastructure:– Development of

new data analysis capabilities

– Increased ability to display information (in form of dashboards, etc.)

Integration:– Corporate IT systems

integrated to allow rapid processing of data

– Open architecture based design to facilitate sharing of information

Intelligent devices

infrastructure:– AMI, or ‘Smart Meters’

– Distribution Automation Devices

– Demand Response Devices

– Substation IED Controllers

Communications

infrastructure:– Enterprise

communication system for rapid and accurate transmission of data

– Integration of fiber and mesh broadband networks

Adapted from IBM

9

Current Status – By The Numbers

Region Installed Activated

DPL Electric >99% >99%

DPL Gas >97% >95%

Pepco DC >99% >99%

Pepco MD >99% >99%

DPL Maryland >99% >99%

Region Unresolved/Opt Outs

Delaware Electric* 0

Delaware Gas* 3.2 % (4369)

Pepco DC* 1 % (3951)

Pepco Maryland

Hard to access

.2 % (1070)

1268

DPL Maryland

Hard to access

.5 % (1346)

6

*Hard to access – no opt out

10

Smart Grid Roadmap

Q1 Q2 Q3

2014

1. Customer

Empowerment

4.. Distribution &

Transmission

Automation

Infrastructure

6. Data

Analytics

2015 2016 2017 2018 2019 2020

Dynamic Pricing

Physical and Cyber Security Requirements

Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

3. Demand

Response

Infrastructure

5. Integrated

Systems

AMI meter Installation & Activation, Remote Connect / Disconnect, Conservation Voltage Reduction (CVR)

Development of enhanced Asset Based Analysis via Dynamic Control Software , Real Time Analysis in line with planned system integration

Demand Response Infrastructure

Solution One

Further sophistication of OMS / GIS /DMS/EMS/DR

Related Distributed Resource Energy Management Functionality

In Progress

Planned Not Started

Home area network and In Home Displays

Solar Tariff, Micro Grid Tech, Community Solar

Aggregated DR programsSpecific appliance targetingOptimizing charging for large variable loadsEnhanced Demand Response Forecasting and Optimization

2021

Priority Considerations

Pilot

Critical Peak Pricing

Expansion of NOC

2. Distributed

Energy Resource

Management

URD Fault Detection System (FDS), Network Remote Monitoring System (RMS)

On-line transformer dissolve gas analysis (DGA), Automatic Sectionalizing & Restoration (ASR)

Identifies Smart Inverter R&D

Long Term Potentials

Revenue Protection, Volt/Var Mgmt & Control. Reliability Analytics, Enhanced Outage Management, Enhanced DR, Renewable / DG Integration

Grid Analytics, System Performance, Customer& Load Analytics

See detailed roadmap in appendix

7. Security

Customer Focused

Operational

Medium Term Considerations

DR Control System

Med Term Analytics

Long Term AnalyticsPartial List of Activities

11

Critical Peak Rebate Programs

Customer feedback: 76% said they would participate in the future

Peak Energy Savings Credit

2013 and 2014 Results

Total Reduction (KWh) 7 million KWh

Bill Credits $10 million

Average Rebate $4.00

% of Customers Participating 65% - 85%

Pepco MD & DPL DE712,000 eligible customers

12

Smart Grid - Current Status

Step 1: Intelligent devices

infrastructure

Step 2: Communications

infrastructure

Step 3: Integration

Step 4: Analytical

infrastructure

Step 5: Optimization

Focus is shifting from installing the infrastructure to implementing new uses

for the customer and integrating into operations

Technology is working as envisioned, designed and executed

• Over the air reads, outage detection and restoration notification

• Automatic sectionalizing and restoration

• Remote disconnect and reconnection

• Usage data available to customers

• Peak Energy Savings Credit– critical peak rebates

System performance meeting our expectations

Step 4 in our ongoing smart grid system journey

13

PHI Smart Grid 2.0 Prioritization Update - All Use Cases

Implementation Effort

Va

lue

Low High

Low

Hig

h FMSR/OFISR

Asset EnterpriseCustomer GridLoad Reliability VoltageWorkAnalytics Type

Potentially Defer

DeployQuick Hit

DA (incl SCADA)

Phase Balancing

Storm Prediction -

Real Time

System Re-Configuration Analysis

VVC

Customer Service & Call

Centre Performance

Enterprise Analytics

Materials Management

Customer Reliability &

Safety

Customer

Segmentation

Demand Response Control,

Fuse Checker, PV Checker

Demand Response Planning

AMI Operations & Meter Data

ManagementDG Analysis

Line Impedance/Matching

Network Cyber Security

Analysis

Protection (Loadability,

Sensibility, Duty)

Revenue Protection/

Energy Theft

State Estimation (SE)

Switching Schedule

& Safety

Asset Load Analysis

Distribution Load

Forecasting

Load Balancing

Load Profiling (inc l. DER)

Power/Load Flow Analysis

ASR Scheme

Analysis

Optimal Switch/

Recloser Placement

Reliability Analysis

Reliability Optimization

Storm Analysis

Vegetation Management

Voltage

Monitoring

Voltage Opt

CVRCap Bank

Design

Field Force

Performance

Work

Management

Outage Location

Load Shedding (LS)

DER Planning/Screening

Network Connectivity

Analysis

Secondary

Impedance

Contingency Analysis

SL – Energy Reduction (P)

SL – Failure Detection (P)SL – Remote Output (P)

Street Lighting

Asset AnalyticsTransient

Voltage

(P) - Pilot

14

Smart Grid - Next Steps for Operations

Conservation Voltage Reduction

• Using smart meter data, we can lower voltage without violating operating

standards

• Net effect to customers - lower energy consumption and total cost

High temperature at the meter

• Dispatch crews as a precaution when temperature exceeds

Measuring transformer loading

• Anticipate when a transformer approaches its operating limits

• Replace a transformer as a “planned” outage, not an “unplanned” outage

Theft detection (planned)

Focus is shifting from installing the infrastructure to implementing new uses

for the customer and improving operational efficiency

15

Conservation Voltage Reduction – Pepco MD & DPL MD

Pepco MD

• Implemented CVR of 1.5% on 18 Pepco MD substations, 192

feeders affecting about 162,200 customers DPL MD

DPL MD

• Implemented CVR of 1.5% on 12 DPL MD substations, 21 feeders

effecting 23,200 customers

Analysis to identify additional substations in-progress

Pepco will report out on the savings by the end of January

16

Transformer Overload

Conditions Identified

Preliminary Analytics on Distribution Transformers

Transformer Loading

Approaching 90% of

Max Capacity

• Potential overload condition identified.

• Drill down data analytics may identify

potential source of overload.

• Field assessment required to assess

transformer loading conditions.

Local Distribution System Impact

• Possible overload condition identified.

• Continuous monitoring required to

assess probability of future overloads.

No Overload

Conditions Identified • No signs of transformer overloading

identified.

• Continuous monitoring but no

immediate need for preventative

assessment.

17

MD EV Pilot ProgramCompleted 12/31/15

Established through MD Legislation for Demand Response

Demonstrated Passive and Active control for EV Charging

Over 90% of the customers charged off-peak

Included installation of 50 smart chargers

Performed active EVSE control in concert with Demand Response events

EPRI compiling and publishing results

38%

16%

19%

12%

15%

154 Total Participants

EV Only

EV Only Green

EV Only / SmartEVSE

EV Only / SmartEVSE Green

Whole HouseTOU

18

Current Status of NEM Customers – 21,998 Customers

& 319 MW’s

2009 2010 2011 2012 2013 2014 2015

ACE 1,063 1,636 2,708 3,860 5,189 6,850 10,381

DPL DE 465 585 758 949 1,191 1,653 2,698

DPL MD 67 104 181 313 445 679 1,270

PEPCO DC 103 271 517 784 1,124 1,450 2,165

PEPCO MD 215 441 676 1,134 1,626 2,310 5,484

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

6,500

7,000

7,500

8,000

8,500

9,000

9,500

10,000

10,500

11,000

NE

M C

US

TO

ME

RS

PHI NEM CUSTOMER COUNT

19

Activities Underway to Help Accommodate Increased

DER

Engaging Regulators and Public Officials: Engaging FERC, State public officials, DOE and other industry groups to

better understand the issues and work collaboratively on solutions

Collaborative R & D: Inverter technology, advanced voltage regulation control, penetration studies with a variety of

different partners. • Hosting Tests based on modeling Advanced Volt/VAR Control, smart inverters and

• AMI to monitor and provide control for small size inverters

• Implementing Cellular telemetry for systems over 2 MWs

• Integrating PV output data into Distribution Automation schemes

• Reviewing feasibility of online application and approval process

Modelling & Analytics: Advanced load flow being implemented, Distributed Energy

Resources Planning and Analytics department formed, technical and financial analysis of

Micro grids

DOE Sunrise Project

• Model-Based Analysis to simulate the impact solar has on the grid.

• This project is testing advanced voltage regulation strategies to find the most cost effective way to use existing and new equipment as penetration rates of DERs increases.

• It will model both autonomous and central controlled approaches.

• PHI is partnering with:

• Electrical Distribution Design (DEW software development/technical)

• Clean Power Research (solar Irradiance data)

• Rutgers University (economic analysis)

Control can be run against simulator or real system through

connection to SCADA

Office of Naval Research Smart Grid

Inverter (SGI) Project• Pilot using AMI data and

an algorithm from Silver

Spring to dynamically set

the power factor and

overall watts for inverters.

20

DOE Sunshot / ONRL Smart Grid Inverter (SGI) Project

Project Lead

Co-Utility Lead

Inverter Technology Lead

Co-Services Lead

Co-Utility Lead

Co-Services Lead

Co-Utility Lead

Technology Lead

Inverter Technology Provider

Inverter Testing Lead

The main objective to this project is to field deploy Smart Inverters that will communicate through Pepco’s

AMI Network to a central control application in an effort to validate that effective visibility and control can

mitigate the impacts of high penetration Solar on the distribution System.

21

Smart Streetlights SSN Streetlight Vision

• Pilot – Rockville

Service Center

• WaterShed

Municipal Interest

Enhanced functionality

• Remote Control

• Dimmable

• Revenue Grade Meter

• Day Burner Notification

• Group Management

AMI Network Backhaul

22

22

• Pepco Purchase of UMD WaterShed, Winner of the 2011

Solar Decathlon: Pepco is planning to relocate WaterShed

to the Rockville Service Center where it will serve as an

exploration center for smart grid benefits as well as a living

lab to continue to educate the community on the importance

of sustainability and renewable energy

• Additonal module to serve as the Exploration Center for

Smart Grid Benefits demonstration.

• Smart Grid Benefits

• AMI

• Home Area Network Demonstration

• Smart Appliances Testing

• EV Charging Management

• Solar Energy Integration and Management of Renewables

• Battery Energy Storage / Microgrid Demonstration

• PHI is working with the University of Maryland and others to

develop new and innovative curricula for middle and high school

students using WaterShed as a focal point.

• It is anticipated that WaterShed will be available to students and

the public for ongoing research and education for the foreseeable

future.

WaterShed – PHI Technology Exploration Center

23

Building the Grid for Tomorrows Needs

Customer adoption and participation are key drivers and

enablers

Smart Grid will move at the speed of perceived value

Interoperability and standardization are not spectator activities

Utilities will become “technology” companies

No longer the “best solutions” but rather iterations of “better

solutions”

Distributed generation is here to stay and growing fast

• High penetration solar, DG and microgrids will present new

challenges and opportunities

The Grid adds value for distributed resource capabilities

How will utilities, regulators and customers work together to create a fully

integrated, efficient and affordable grid for the future?

Speaker #2

Name Background

Eva Buren Managing Director at Accenture Energy Consumer Services• Has served clients across financial services, telecom, high tech,

government, retail, healthcare, and media & entertainment• Over the years, the customer impacts of smart meter

implementations and resulting customer care transformation opportunities have represented strong themes in Eva’s work

• Since 2005, focus has been on the utilities industry working with clients in the US, Canada, UK, Australia, and Brazil

• Graduate of Stockholm School of Economics in Sweden with a M.S. in Marketing and International Business

• Active contributor to Accenture’s annual New Energy Consumer Research program

• Holds a patent for contact center agent-to-supervisor optimization

After the Smart Grid,

What’s Next?

Webinar

January 20, 2016

Accenture’s New Energy Consumer research programOver six years of comprehensive and continuous research focused on energy consumers,

our results offer actionable insights into the preferences and values shaping the energy

marketplace

>60,000 consumers

surveyed in 26 countries

Survey of market trends and

priorities for 25 leading

utilities customer executives

In-depth analysis of

technology adoption in

10 major markets

26

>2,000 small and medium

businesses in 9 countries

Market insights and leading practices

from more than 80 leading energy

providers and over 40 cross-industry

providers

Copyright © 2016 Accenture All rights reserved.

27

Forces shaping the energy marketplace

The Smart Grid is the

foundation for unlocking

New Energy Consumer

Value

Personalized energySolar, EVs, storage, and

microgrids adoption is on

the rise

Asymmetric

competitionCompetition and new

entrants from non-energy

providers continues to

increase

Connected everythingGrowing number of

everyday objects and

devices collecting and

sharing data

Shifting regulatory

frameworksDeveloping movement in

retail market liberalization,

alternative revenue models

and performance-based

remunerationCopyright © 2016 Accenture All rights reserved.


Unlock digital value of new energy consumersDigitally engaged consumers offer more business value to energy providers. Energy providers have

much to gain by converting and retaining digital consumers.

more likely to sign up for automated home

energy management devices or services

more satisfied with

their energy provider

more trust in their

energy provider

more likely to

recommendtheir current energy provider

more likely to sign up for home energy

generation products

more likely to

participatein an energy management

program

more likely to sharetheir personal information

and energy usage

information

Non-digital channel users

Digital

channel users

6%

40%

45%

76%

69%

80%

35%

72%

41%

71%

37%

50%

37%67%

Digital channel users

Base: All US respondents

Consumers seek rewards and an effortless consumer experience


Which of the following would most encourage you to use digital channels (i.e., online

websites/mobile apps) for the majority of interactions with your energy provider?

Top three

None of these would encourage

you to use digital channels for

the majority of interactions with

your energy provider

Quick and convenient service from your energy

provider (e.g., responses to inquiries, outage

notifications)

Rewards such as points, coupons or

rebates

Access to exclusive offers from

your energy provider through

digital channels (e.g., free tickets

to a sporting event)

Recognition for your digital channel usage

from your energy provider (e.g., social media

or community mentions)

An online community with access to energy

experts19%

30%

48%49%

26%

15%


74%

Home energy generation products Care for home energy devices

Warranty/financing for home energy devices Connected home products

31

Tipping Point - Expanding traditional customer valueEnergy providers have the opportunity to forge new paths to value by expanding their

product portfolio across home generation, battery storage, and connected home systems.


55%

50%

55%

39%

51%

48%

2014 New Energy Consumer survey results2015 New Energy Consumer survey results

60%

46%

How interested are you in signing up for the following products and services if they were offered

by your energy provider?


32

Offering convenience: The connected homeConsumers are seeking a single source for interconnected home services offerings that

address more aspects of their daily lives.


A company specializing in connected

products and services

Energy

provider

Security

company74% 58% 45%

Consumers prefer the following providers when buying monitoring and control products and

services

of consumers are interested in bundles of

new products and services with electricity,

gas and/or water from their energy provider

*In the next 5 years

64%*

Source: Accenture, New Energy Consumer research program,

2014 consumer survey


Type Examples

Data and Information

Services

Smart meter app

ENERGY VIKINGS

Home Management

Services

SmartHome solution

RWE

Energy Aggregator

Virtual power stations

FLEXITRICITY

Energy MarketplaceSharing economy platform

VANDEBRON

Customer Service

Platforms

Effortless digital experience

BRITISH GAS

Energy Optimizer

Energy trading platform

REPOSIT POWER

33

Energy platform of the futureAccenture sees a range of platform types emerging in energy consumer services.


Sa

mp

le t

yp

es

of

en

erg

y p

latf

orm

s

Successfully building capabilities for the future requires

a staged approach to execution


Remove dissatisfiers and build a foundation of operational excellence

Create digital differentiation and drive self-service adoption

Build an insight driven customer experience

enabled through an ecosystem of partners

Build a customer and value focused

platform offering(s)

Get Lean

Go Digital

Be Connected

Grow Value


are Accenture clients

Accenture has approximately

373,000 people serving clients

in 120+ countries

Combining unmatched experience and specialized skills across more than 40 industries and all business functions –underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

Accenture drives innovation to improve the way the world works and lives.

89of the Global

75%+of the Global

The company generated net revenues of

US$31.0 billion for the fiscal year ended Aug. 31, 2015

Accenture is a leading global professional services company, providing

a broad range of services and solutions in strategy, consulting, digital,

technology and operations.

Who is Accenture?

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used to register

Eva BurenManaging Director

Accenture Energy

Consumer Services

Robert StewartMgr. Advanced Technology

& New Business

Pepco Holdings, Inc.

Nathan ShannonDeputy Director

Smart Grid Consumer

Collaborative

after the smart grid, what's...

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