after sales policies and services - home - midea cac
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After-sales Policies and Services Mark Yang
After-sales Service Manager
Extended warranties
Policy two
Policy one - Special
Policy one - Standard
Spare parts centers
Spare parts
After-sales support
Customer claims
Warranty policies
Technical training centers
Materials
Warranty policies - Policy one
• The installation inspection report and commissioning report should be submitted to Midea CAC within one month of hand over
• Annual maintenance reports should be submitted to Midea CAC during the warranty period
Warranty period for complete units: either 18 months from the date of shipment from the factory or 12 months from the date of handing over after commissioning, whichever is shorterWarranty period for compressors: either 42 months from the date of shipment from the factory or 36 months from the date of handing over after commissioning, whichever is shorterOnly covers spare parts, does not include any labor costs
Applicable policy conditions
Limited warranty
Applicable policy conditions
Limited warranty - Special for chillers
• The installation inspection report and commissioning report should be submitted to Midea CAC within one month of hand over
• Annual maintenance reports should be submitted to Midea CAC during the warranty period
Warranty policies - Policy one
Warranty period for complete units: either 30 months from the date of shipment from the factory or 24 months from the date of handing over after commissioning, whichever is shorterWarranty period for compressors: either 42 months from the date of shipment from the factory or 36 months from the date of handing over after commissioning, whichever is shorterOnly covers spare parts, does not include any labor costs
Warranty policies - Policy two
• Each time products are purchased, the free spare parts credit is added to your free spare parts balance, which can be used as and when required
• All free spare part balances are reset to zero on March 30th each year
A free spare parts credit of 1% of the order value is included with each order for air-conditioning products
Midea no longer takes responsibility for repairs except in relation to epidemic quality problems
Notice
1% free spare parts
Warranty policies - Extended warranties
• Only one of policy one and policy two can be selected
• The warranty policy selection applies for at least one year
If clients require extended warranties, the price increases that apply depend on the size of the order – discuss with your sales representative
Notice
Extended warranties
Spare parts centers
Spare parts
After-sales support
Customer claims
Warranty policies
Technical training centers
Materials
Customer claims Customer complaintsmail/call center/TSP
Collect the order details and submit quality
feedback process in CRM
Epidemic problem or not
Organize QC engineers to analyse the cause
NO YES
Quality problem
Not quality problem
Midea provides analysis report and promote product
improvement, and Midea will dispatch engineers if
necessary. Claim is borne by the quality department.
The sales company guides the clients
to solve the problem
1% free spare parts policy
Warranty policy
Use the free spare parts
limit to place a spare parts
order
Apply for free spare parts by MIP process,
Midea provides spare parts for free
The clients need to
purchase spare parts from Midea
Warranty policies
Spare parts centers
Spare parts
After-sales support
Customer claims
Technical training centers
Materials
After-sales support
Project Inspections
Installation Guidance
Commissioning
Maintenance
1• Centrifugal chillers• Screw chillers• Modular AHUs
Commissioning and significant maintenance in warranty period
32
Free commissioning and maintenanceApplicable conditions
After-sales support
• First project
Commissioning for new products and significant maintenance in warranty period
• First project
Commissioning for new clients and significant maintenance in warranty period
Site visits
Contact Midea 30 days in advanceChillers
Others
After-sales support
Contact Midea 20 days in advance
Warranty policies
Spare parts centers
Spare parts
After-sales support
Customer claims
Technical training centers
Materials
Spare parts
1
Free spare parts
3
Service spare parts
2
Paid-for spare parts
Global network
Establishment procedure
Midea’s support
Definition
Warranty policies
Spare parts centers
Spare parts
After-sales support
Customer claims
Technical training centers
Materials
Spare parts centers - Definition
What is a Midea spare parts center?
A Midea partner purchases and stores spare parts for time-sensitive servicing
Midea provides support and competitive prices
Other Midea customers can purchase from spare parts centers
Spare parts centers - Midea’s support
• Lower prices
Price discounts
• Labor costs
• Initial construction costs
• 5-year reclaim
Reclaim policy
• Rebates for different spare parts
Rebates
Compensation
Spare parts centers - Midea’s support
Spare parts centers - Establishment procedure
Spare parts centers - Global network
Global network
Midea’s support
Definition
Warranty policies
Spare parts centers
Spare parts
After-sales support
Customer claims
Technical training centers
Materials
Technical training centers - Definition
What is a Midea technical training center?
Midea helps our distributors to establish training centers in their own countries
Midea provides samples, promotional materials and tooling. Distributors provide training rooms and routine management
Midea provides training courses or sends trainers to help our distributors deliver training
Technical training centers - Midea’s support
• Electriccontrol
• Network control
• Installation
• Service
• Commissioning
• Midea brand promotional materials
• Free samples of CAC products
Samples
ToolingTraining
Promotional materials
Technical training centers - Global network
Technical training centers - Global network
Spare parts centers
Spare parts
After-sales support
Customer claims
Warranty policies
Technical training centers
Materials
Materials
Control systemdemonstration
box
Auxiliary material
display box
Installation and tooling posters
Smart phone apps
FunctionSimulates electrical connections of VRF system. Can be used for commissioning training and demonstrating the centralized control functions of VRF products to your customers
ContentsOutdoor and indoor unit main PCBs, centralized controller, wired controller, digital energy meter. Can be customized according to customer requirements
Materials
ContentsTechnical requirements and key points of installation and commissioning. Main products are VRF, air cooled scroll chiller and heat pump water heater. Can be customized with client’s logo
FunctionCan be used for installation and commissioning training, also can be used as promotional material to give to your clients
Materials
Application process
Contact your Midea sales representative
Application process
(Sales team)
Customization
(After-sales department)
Deliver to client
Materials
Thank you