afl-cio new media academy
DESCRIPTION
Social Media 101 Presentation 5/13/2010TRANSCRIPT
AFL-CIO New Media Academy
How To Get Started Integrating Social Media Into Your Online
Communications Strategy
May 13, 2010
Danielle HatchettSocial Media Manager, AFL-CIO
[email protected]: www.facebook.com/aflcioTwitter: www.twitter.com/aflcio
Social Media: Growing Fast 3 out of 4 Americans use social technology 1 in 3 online Americans post to social networks at
least once a week Users spend at least 5hrs and 30 min per month on
average on social networking sites 99% of social media users believe organizations
should have a presence in social media 37% of internet users aged 18-29 use blogs or social
networking sites as a venue for political or civic involvement compared to: 17% of online 30-49 year olds 12% of 50-64 year olds 10% of internet users over 65
Social Media: Growing Fast Provides additional platforms to spread your
message; reach a new audience Plug your cause, raise awareness about an
issue, spread the word, and update your network
Allows opportunity for instant feedback from your constituents; tap into word of mouth.
Connect with influentials (i.e. bloggers, policymakers, press, advocacy organizers and people with large networks)
Provides organizing opportunities (IBEW and Comcast Workers)
IBEW Taps Into Social Media To Organizehttp://bit.ly/9m7xal
Developing A Social Media Strategy
Do some research and find out where your existing audience is
Spend some time listening to the conversation
Create a campaign around the launch of new social media platforms
Produce engaging content
Questions We Asked (or wish we had asked!) Before Getting Started
Who will manage the site? Who can post items to the site? What kinds of items are appropriate for the site? Are we prepared to let go of control of our brand just a
little? How does engaging users via social media integrate
with our overall communications/marketing strategy? How will we measure success or failure? (views,
number of followers/subscribers, comments)
AFL-CIO Social Media Tools Blog: http://www.blog.aflcio.org
Facebook: http://www.facebook.com/aflcio
Twitter: http://www.twitter.com/aflcio
YouTube: http://www.youtube.com/user/aflcionow
Flickr: http://www.flickr.com/photos/labor2008
Ustream/Livestream: (live broadcasts)- http://www.ustream.tv/user/aflcionow
Getting Started With Twitter
What is Twitter? Social networking and micro blogging
service that allows you to answer the question, “What are you doing?”
Combination of various forms of communication like e-mail, instant messenger, blogs, and RSS feeds. Difference is that posts, or tweets, are restricted to 140 characters or less.
What Is Twitter? Evolved from simply answering the
question, “What are you doing?” into Shared links to interesting content on the
web Conversations around hot topics Shared photos, videos, music Real time accounts from people who are
in midst of a newsworthy event (like a convention or conference), crisis or natural disaster
Twitter Statistics 10-15 million active
users with a median age of 31
Users were tweeting 5,000 times a day in 2007. Today, 50M tweets are sent per day
Tuesday is most active day on Twitter
Getting Started Sign up at
www.twitter.com Completely fill out
user profile Brand Yourself
Claim your Twitter handle (i.e. twitter.com/aflcio)
Choose a photo or logo
Create your background
What do I tweet about? Share news or events from your union
(rallies, conferences, meetings, trainings – anything you promote via traditional means. Difference is you only have 140 characters)
Automatically share your blog posts (www.twitterfeed.com)
Links to relevant news stories around the web (www.bitly.com)
Twitter Terminology Jargon
Tweets – 140 character updates on Twitter Follower-people who are interested in your updates
and “follow” you Direct Message (DM)-private message from one
Twitter user to another. Can only be sent when you are following each other
Symbols @ - referring to another Twitter user (@cwaunion
means I’m speaking directly to or about them) RT- retweeting is is when you share the tweet of one
user with all of your Twitter followers. # - hashtags are community driven naming convention
to help spread information while also organizing it.
Hashtags (www.hashtag.org) Favorite tool of conferences and event organizers If everyone agrees to add a certain hashtag after their
tweet, it becomes easier to find that topic in search (search.twitter.com) #hcr, #health– health care #p2 and #topprog (progressives)
Create your own #aflcio #aflcio09 (convention) #aflciojobs (jobs initiative) #bankshowdown
Retweeting or “RT”
Twitter users share the best links, tweets and gems they find from others they are following
Important to do in order to build community and not just appear to be putting out your own content
Connect with people and let them know you’re there (gain followers!)
Anatomy of A Tweet
Anatomy of a Tweet
Anatomy of a Retweet
How do I build community? Listening/Retweeting Directories of progressives
Tweet Progress (www.tweetprogress.org) Can also sign up for a Twitter mentor here
Union Twibe (www.twibes.com/group/union) AFL-CIO Blog Post: Social Media: New Tools
Aid In Organizing (list of unions on Twitter)http://blog.aflcio.org/2009/09/29/social-media-new-tools-aid-in-organizing/
People who use #p2 or #topprog hashtags in their tweets
Get your Twitter account started (claim your username)
Brand your profile Listen to the conversation and retweet Connect with people (Find people to
follow) Promote your new social media presence
(e-mail signature, website, blog entries, cross promotion)
Getting Started With Facebook
What Is Facebook?
Free online social networking site Connect-build your network; connect
with supporters and other like-minded organizations
Share- spread information about union news and events; share photos, video and other media; start a discussion and get instant feedback from supporters
Facebook Statistics Number one social
networking site with more than 350 million active users
Fastest growing demographic are those 35 and older
Average user has 130 friends on the site
35 million status updates each day
More than 10 million users become fans of Pages each day
More than 45 million active user groups exist on the site
Facebook Tool Summary
Tool What It Is Function
Pages Website within Facebook
Establish official presence
Groups Communities with similar interests
Network around a common interest
Events Event management tool
Manage event information and invitations
Facebook Fan Page v. GroupFan Page More appropriate for
businesses, non-profits, organizations, or any entity that has a legal presence and a brand
No limit on number of fans (members)
Can install applications Few privacy controls- block
people AFTER they become a fan
Indexed by Google Announcements are sent as
Facebook updates – not in user’s inboxes
Groups Frequently used for causes,
common interests, and events
Limit of 5,000 members Cannot install applications Not indexed by Google Announcements can be
sent as Facebook messages into user’s inboxes
More privacy controls – can restrict access
Geared toward personal interaction– directly connected with the personal profile of person that administers it
Facebook Fan Page v. Group Groups are great for organizing on a personal level
and for smaller scale interaction around a cause.
Pages are better for brands, businesses, or labor unions who want to interact with their fans or customers without having them connected to a personal account
Pages allow you to exceed Facebook’s 5,000 friend cap
Encourage your individual supporters to create groups around your causes
Steps to Create a Facebook Fan Page
To create a Facebook page you first need to create a generic personal profile at www.facebook.com
Fan pages have to be connected with a personal profile (associated with an e-mail address)
Log on to http://www.facebook.com/pages/create.php
Creating a Personal Profile Go to
www.facebook.com. Enter a name, email,
birthday, and an original password.
Click “Sign Up” Confirmation email will
be sent to the email you provided.
Click the attached link in the email.
Your Facebook account is now activated
Creating a Facebook Fan PageTo create a fan page: Go to
facebook.com/pages/create.php and create a new page.
Under category choose Brand, Product, or Organization.
Then choose Non-profit from the pull down arrow
Name your page Click create page
Creating a Facebook Fan Page Customize your
page (add photo or logo)
Fill out the information under the “Info” tab (year founded, mission – here’s where you can give fans a brief history)
Add Content to Your Fan Page
Empower your fans by giving them content to share – enable them to be viewed as a resource
Ask questions that inspire discussion and even debate Links to blog posts (can set up to automatically post) Encourage fans to share their relevant content Links to news stories around the web Share content from other affiliates page Spread news about events, rallies, etc. Use event tool to invite people to an organized event
or even to sign a petition or participate in some virtual event
AFL-CIO Social Media Group
Communications staff from unions and affiliated organizations sharing resources, successful social media campaigns, strategies, and tools
Working on development of social media training tools that can be distributed to unions
Trainings- New Media Academy
New Media Training Academy: Social Media Training
Social Media June 3- Intermediate Facebook/Social
Media
June 24 –Introduction to Social Media
July 22- Intermediate Facebook/Social Media
Join our Social Media Group Danielle Hatchett
www.facebook.com/aflcio
www.twitter.com/aflcio
Resources
How To Use Social Media For Your Union http://www.aflcio.org/aboutus/upload/socialmedia.pdf
SmartBriefs on Social Media Issues http://www.smartbrief.com/news/socialmedia
Frog Loop: Nonprofit Online Marketing Bloghttp://www.frogloop.com/socialmedia
Case Foundation: Ask the Guruhttp://www.ustream.tv/CaseFoundation
Resources Mashable’s Twitter Guide Book (@mashable)
http://mashable.com/guidebook/twitter/
Twitter Best Practices for Non Profit Organizationshttp://www.diosacommunications.com/twitterbestpractices.htm
Beth’s Kanter’s Bloghttp://beth.typepad.com
Facebook for Nonprofit Beginners: Learn the Basics of this Online Social Networking Toolhttp://blog.techsoup.org/node/27
Resources: Listservs
Progressive Exchangehttp://www.progressiveexchange.org/welcome.htm
Labor Talkhttp://groups.google.com/group/laborcom?hl=en