afkl bag distribution policy - · pdf fileafkl bag distribution policy guidelines for travel...

AFKL Bag

Distribution Policy

Guidelines for Travel Agencies

27/03/2013

March 27, V1.2, AFKL Bags for GDS 2

INDEX

DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE EMD (EMD-S) ......... 3

WHAT ARE RFICs/RFISCs? ........................................................................................... 4

How RFICs/RFISCs are used in the EMD TSM..................................................................... 4

EMD COUPON STRUCTURE .............................................................................................. 4

EMD-A BEHAVIOUR ....................................................................................................... 5

EMD status codes .......................................................................................................... 5

Association / Disassociation ............................................................................................ 5

Service 1 ABAG ISSUANCE ON EMD-A ........................................................................... 6

A. Service information ................................................................................................ 6

B. detailed EMD flow ................................................................................................... 9

Service 2 BBAG ISSUANCE ON EMD-A ......................................................................... 14

A. Service information .............................................................................................. 14

B. detailed EMD flow ................................................................................................. 14

Please refer to service 1 - ABAG Service 3 CBAG ISSUANCE ON EMD-A ...................... 14


B. detailed EMD flow ................................................................................................... 15

KL Baggage Policy First Bag per April 22, 2013 .......................................................... 16


EMD QUICK REFERENCE GUIDE .................................................................................. 22


DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE

EMD (EMD-S)

There are two types of EMDs, the standalone EMD (EMD-S) and the associated EMD (EMD-A)

that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.

Here are the main characteristics:

Standalone EMD (EMD-S) Associated EMD (EMD-A)

• A standalone EMD is issued for a

residual value or the collection of

miscellaneous charges that are not

lifted with an e-ticket coupon.

• The standalone EMD can consist of

a single or multiple value coupons

depending on background settings.

• It can be issued in connection with

individual e-ticket coupons or an

e-ticket.

• It can be linked with an e-ticket for

reference.

• It can be consumed at issuance or

used at different stages.

• It has no interaction with the

airline systems (reservation

systems and DCSs).

• An associated EMD is issued for the

collection of miscellaneous charges and

excess baggage charges that are lifted

(considered used) at the same time as

the e-ticket coupon.

• The associated EMD can consist of a

single or multiple value coupons that are

directly associated to individual flight

coupons.

• Each EMD coupon that is associated to an

e-ticket is referenced in the e-ticket

record with the corresponding e-ticket

coupon.

• The carrier and the routing of the EMD-A

and the e-ticket coupons must match.

• An EMDA can be automatically or

manually associated or disassociated.

• Only airline agents can manually

associate and disassociate EMDAs.

• The EMD-A's final usage depends on the

e-ticket coupon it is associated to,

providing it does not become

disassociated.


WHAT ARE RFICs/RFISCs?

An RFIC is a Reason-For-Issuance Code. It defines which group of services an EMD belongs to.

The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason-For-

Issuance Sub-Codes (RFISCs). The RFISCs are airline-specific.

• 0CC / ABAG

• 0CD / BBAG

• 0CE / CBAG

How RFICs/RFISCs are used in the EMD TSM

When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing

record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.

All services contained in an EMD belong to the same reason for issuance.

An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC.

An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary

segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is

created.

If the RFIC is the same, on same EMD there can be different RFISCs :

EMD:

Coupon Service code RFIC RFISC

NCEPAR PETC C 0BT

PARLON PETC C 0BT

LONPAR AVIH C 0BS

PARNCE AVIH C 0BS

If in addition to services above passenger has XBAG NCEPAR & PARLON, that would have to be

issued on separate EMD because there can only be one service/flight segment on same EMD.

EMD COUPON STRUCTURE

An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD

number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to

four).

The EMD coupon status indicates the current usage of the service or fee. When an EMD is

associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are

partly synchronized (temporary statuses do not come over from e-ticket to EMD).


EMD-A BEHAVIOUR

EMD status codes

When the e-ticket that is associated to EMD is set to flown status (F) by airline departure

control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate

statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment.

Association / Disassociation

System automatically disassociates EMD from e-ticket when

• Travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency

must contact Trade support in case EMD-A needs to be re-associated to another ticket.

• E-ticket is voided. EMD must be voided separately if agent wants to cancel issuance

• E-ticket is refunded. EMD must be refunded separately if that is the intention, currently

via BSP Link for KL. Refund via BSP Link is only for EMD’s issued via GDS.


Service 1 ABAG ISSUANCE ON EMD-A

A. Service information

1/ Service description

The baggage services are ancillary services which are non-refundable but exchangeable. The AFKL Pricing scheme for Baggage, expressed in bilateral service codes ABAG, BBAG and

CBAG is filed in ATPCO.

ABAG, BBAG and CBAG are AF-KL bilateral codes used by AF-KL to facilitate booking of

Baggage.

The booking method to book this ancillary is an SSR for the request of the service.

� ABAG corresponds to the 1st additional piece on top off the base allowance,

� BBAG corresponds to the 2nd additional piece on top off the base allowance,

� CBAG corresponds from the 3rd to more additional piece on top off the base allowance.

ABAG, BBAG and CBAG have an occurrence of 1 in the PNR with a NIP for ABAG of 1, NIP for

BBAG and NIP ≥ 1 for CBAG (NB. NIP = number in party).


Current Pricing policy for KL until April 22, 2013 Current KL PRICING GRID for the TRAVEL AGENT (Off airport prices, whatever the geographic

zone)

Note:

To Travel Agent: please be aware that, due to possible price changes, the price of ABAG, BBAG

and CBAG in practice can be different than the ones displayed in the previous table.

Currenty and until April 22, 2013, for KL, ABAG, BBAG, CBAG are applied on all KL Prime flights. With the interline deployment of AFKL interline and codeshare, planned in April, those

ancillaries will be sold also for codeshare situations. (ex: KL marketing, AF operating).


Current Pricing policy for AF Current AF PRICING GRID for the TRAVEL AGENT (Off airport prices)

Currently for AF, we apply ABAG, BBAG and CBAG also on all AF Prime flights.

With the interline deployment of AFKL Interline and codeshare, (planned in April), those

ancillaries will be sold also for codeshare situations (ex: AF Marketing, KL Operating).


2/ Service policy

The ABAG, BBAG and CBAG services are:

� Non refundable

� Exchangeable

� Using the “SSR” booking method (SSR ABAG, SSR BBAG, SSR CBAG)

B. detailed EMD flow

1/ Initial PNR

� Name field

� From

� To

� Fare quote ET

� Payment ET

� Issuance of the ET

2/ Booking of the ancillary

� SSR ABAG for the 1st additional piece on top off the base allowance,

� You can book only one ABAG per PAX per segment

� Cryptic entry: SSR ABAG

� Free flow text is not applicable

� Specific formatting is not applicable


3/ Pricing of the ancillary

� FXG entry for the pricing

Note: these are the current prices. These will be changed per 22nd of April 2013.

4/ Issuance

� Issue the EMDA in an ‘open’ status

� Issuance of the services: TTM:

� Combined issuance for E-Ticket and services is possible: TTP/TTM

� FA element created


5/ EMD display (EWD)

6/ Other Airline’s specificities (if applicable)

NOTE:

This manual’s starting point is auto-pricing of baggage services for AF and KL flights based on

ATPCO filed ABAG, BBAG and CBAG baggage fares. In case of another operating airline than AF

or KL, we are in a XBAG full price case.

In case of a KL or AF Flight with another airline E-Ticket, please dial the local AF-KL call center.


CHANGE RULES FOR Service 1 ABAG Case E-ticket &

EMD-A

Change Procedure / consequences

1. Flight rebooked to another date / flight nbr

changes

Try to revalidate and if not, than reissue.

Your SSR will be cancelled. Therefor a

new SSR should be inserted. The EMD

should be linked to the new SSR

element.

A Travel Agent can not link the EMD to

the SSR. The travel agent has to call

upon KLM or AF Trade support to

support him in this.

2. Ticket is voided -> EMD needs to be voided

Ticket is refunded. EMD will not be refunded.

VOID has no consequence, it doesn’t

appear on the Sales report and HOTfile

3. Passenger changes his mind and rebooks ticket

in a lower class

No effect on the baggage tariff and the

Baggage EMDA needs to be linked to

the new SSR

4. Passenger is re-routed voluntary

-> Journey is changed, so EMD can not be used

for new rtng

An EMD-A should always be re-issued if

the routing changes (even if the price is

identical as original routing).

The baggage EMD-A is filed as

exchangeable to allow this.

Your SSR will be cancelled as a

consequence. The Travel Agent needs to

re-issue the Ticket and the EMD.

5. Re-routed voluntary

-> Journey is changed, so EMD can not be used

for new rtng

Identical to item 4

6. Upgrade with money

In case of Paid Upgrade, Bagage should

not be impacted

7. Upgrade with miles In case of Paid Upgrade, Bagage should

not be impacted

8. Any involuntary flight cancellation. Passenger

does not travel

ABA is refundable in this case

9. Involuntary re-booking to another flight AF and KLM take care of the re-booking.

ET and EMD need to be re-issued.

10. Involuntary re-booking to another airline AF and KLM take care of the re-booking.

ET and EMD need to be re-issued.

11. Involuntary re-booking to KLM The Other Airline takes care of the re-

booking


An EMD-A should always be re-issued if the routing changes (even if the price is identical as original

routing).


Service 2 BBAG ISSUANCE ON EMD-A



� Please refer to service 1 - ABAG

2/ Service policy

� Same as ABAG, please refer to service 1 - ABAG


1/ Initial PNR

Please refer to service 1 – ABAG

2/ Booking

� SSR BBAG for the 2nd additional piece on top off the base allowance,

� You can book only one BBAG per PAX per segment

� Cryptic entry: SSR BBAG


� Specific formatting is not applicable

3/ Pricing

Please refer to service 1 - ABAG

4/ Issuance






CHANGE RULES FOR Service 2 BBAG



Service 3 CBAG ISSUANCE ON EMD-A



� See service 1

2/ Service policy

� Same as ABAG.


1/ Initial PNR

� See service 1

2/ Booking

� SSR CBAG from the 3rd additional piece on top off the base allowance,

� You can book more than one CBAG per PAX per segment

� CBAG can be booked in a PNR only if one ABAG and one BBAG have been booked before

� Cryptic entry: SSR CBAG


� Specific formatting is not applicable � SSR CBAG for from the 3rd to more additional piece on top off the base allowance.

3/ Pricing

� See service 1

4/ Issuance

� See service 1


� See service 1


� See service 1

CHANGE RULES FOR Service 3 CBAG

� See service 1


KL Baggage Policy First Bag per April 22, 2013



� See service 1

� KLM has a specific baggage policy starting April 22nd, 2013:“First Bag policy”.

� First Bag is applied in the Economy Class on KL Marketing flights starting and ending in

Europe, first becomes chargeable

� All selling classes in Economy Class on local and intra European KLM Marketing flights

will have a ticketed allowance of 0 bag (except Y,B selling class).

� Y, B selling class will have a ticketed allowance of 1 bag.

KL Pricing policy inclusive First Bag Policy

The First Bag pricing grid is applicable in case of travel in Economy Class on a KL Marketing

flight, flying local Europe and Intra Europe.

With the interline deployment of AFKL Interline and codeshare, (planned in April), the baggage

ancillaries will be sold also for codeshare situations (ex: KL Marketing, AF Operating).

In the case of AF operating, selling will be from April 22 onwards for flights departing from

June 10th flying from France to the Netherlands vv. For those flights KL first bag and AF dual offer will be launched at the same time, sales starting on the 23th of April for flights departing

from the 10th of June.

This scheme is valid for Economy Class passengers on KL-Marketing flights (the off airport

price of 45 euro is also valid for Business class Europe.)

First Bag Policy in case of travel in Economy Class on a KL Marketing flight, flying

local Europe and Intra Europe. On long haul flights the current policy remains as is !


2/ Service policy for ABAG, BBAG and CBAG

Apply First Bag Policy on top off generic booking method: SSR ABAG, SSR BBAG, SSR CBAG

All passengers with “a special relation” with KLM will be exempted of payment of the First Bag.

� Flying Blue Platinum, Gold Elite, Silver Elites will keep a total allowance of 2 bags

(although the ticket allowance will be zero in the M-Class (in other selling classes

than Y,B))

� Corporates on Corporate Fare will be excluded of First Bag payment via the Filing

(ticket allowance 1)

� Exemptions for First Bag will be arranged via a special SK remark in the PNR:

� Ivory members

� Corporates on Public Fare (OSI [carrier code] OIN with corporate ID and a public fare)

� Bluebiz members (OSI [carrier code] OIN with a Bluebiz number)

The AFKL baggage policy remains the same for other Groups (missionaries, military, etc.)

NB. There is a restriction to the exemption (see the column Max. Allowed):


Passengers in Economy M-Cabin Class, local and Intra European travel on KL Marketing flts

Passengers in Economy M-Cabin Class, local and Intra European travel on KL Marketing flts

All combinations are depicted beneath: Passengers in Economy M-Cabin Class, local and Intra European travel on KL Marketing flt

Nbr Combinations Ticket Allowance Maximum Allowed for free Subsequent bags

– on top off maximum allowed - pricing starts from

1 Y,B Ticket Allowance 1 1 (first bag is free thanks to the Ticket Allowance)

ABAG

2 [FB PE,GE,SE] Ticket Allowance 0 2 (ABAG and BBAG both zero value thanks to the Filing)

CBAG

3 Corporate (Public Fare) Ticket Allowance 0 1 (Public Fare exempted with SKBAGW in the PNR; do not price because passenger will be priced as a normal passenger therefor start with BBAG in

case passenger has two bags or more)

BBAG

3 Corporate (Corporate Fare)

Ticket Allowance 1 Corporate Fare has the Ticket Allowance on 1, comparable to the Y,B � so look into the row ECO 1 PC, normal passenger, so start pricing from ABAG

ABAG

4 Bluebiz Ticket Allowance 0 1 (Exempted for the first bag so do not price ABAG but start from BBAG in case of 2 or more bags)

BBAG

5 Ivory Ticket Allowance 0 Ivory is exempted, so TA

doesn’t have to price ABAG. But if TA does price, then thanks a development of AMD, Ivory first bag will be priced with result zero; so Ivory pays from bbag onwards in case of 2 or more bags

BBAG

6 Y,B & [FB PE, GE, SE] Ticket Allowance 1 2 (first piece is free, so next is ABAG which is then zero)

BBAG

7 Y,B & Corporate Ticket Allowance 1 1 (which is the ticket allowance of 1)

ABAG

8 Y,B & Ivory Ticket Allowance 1 1 (Free) � ABAG ABAG

9 Y,B & Bluebiz Ticket Allowance 1 1 (Free) � ABAG ABAG

10 Corporate & [FB PE, GE, SE]

Ticket Allowance 0 2 (Elites have 2 pieces for zero euro � CBAG

CBAG

11 Corporate & Ivory Ticket Allowance 0 1 (Ivory is exempted for ABAG, � BBAG

BBAG

12 Bluebiz & [FB PE, GE, SE]

Ticket Allowance 0 2 (Elites has max 2 � CBAG) CBAG

13 Bluebiz & Ivory Ticket Allowance 0 1 (Ivory is exempted for ABAG, � BBAG)

BBAG

14 Y,B & [FB PE, GE, SE] & Corporate

Ticket Allowance 1 2 (Elites have max 2� CBAG) CBAG

15 Y,B & [FB PE, GE, SE] & Bluebiz

Ticket Allowance 1 2 (Elites have max 2� CBAG) CBAG

16 Y,B, Ivory & Corporate Ticket Allowance 1 1 (Y,B have first one for free, start from � ABAG)

ABAG

17 Y,B, Ivory & Bluebiz Ticket Allowance 1 1 (Y,B have first one for free, start from � ABAG)

ABAG

Note 1.

Corporates can be Corporate on a private fare (ticket allowance arranged via the Filing) or Corporates on a public fare (waiver arranged

via a SK keyword placed by KLM).

A Corporate is exempted if the corporate reference is in the PNR before the moment of EOT. Note 2

For the moment for Ivory cards, the Travel Agent doesn’t have to book an ABAG but can book BBAG.


E-TICKET REVALIDATION

PNR

Date change

PNR

Repair


VOIDING / REFUND /EXCHANGE OF E-TICKET THAT HAS ASSOCIATED

EMD-A

Please detail here your Airline void/refund/exchange policy, with a few examples / scenarios

for each service described previously.

Service: Baggage (ABA)

In case of an error made by the agent and before Sales reporting moment

- VOID

VOID

PNR

VOID PNR


REFUND

In case of an error made by the agent AFTER Sales reporting moment

- Refund via BSP Link (procedure)

Change of DATE

In case of a change of date

- Exchange Procedure execution (Travel Agent should refer to the Trade Support of AF or

KLM to re-associate the EMDA to the E-ticket)

EXCHANGE OF E-TICKET THAT HAS ASSOCIATED EMD-A

Re-association of the EMDA to the ET

- Exchange today so re-issue the ET and if possible to re-associate the EMDA to the ET the

Travel Agent should call Trade Support to assist in this).

In case of an E-Ticket reissuance, irrespective if KL or AF E-ticket, there is a disassociation.

In case the routing and carrier stays the same, there is no need to create a new EMDA. As long

as the routing on the EMDA equals the routing on the ET, an EMDA can be re-associated

thanks to an update of the “In Connection With” box, in which the new E-Ticket number will

appear via the Re-assocation entry.

In case the routing on the EMDA changes, then the EMDA should be re-issued.


EMD QUICK REFERENCE GUIDE

TSM type P updates entries

TMX Delete TSM-P

TMF Remove change flag

TTM EMD issuance

EWD EMD display

TRF EMD refund

TRFU EMD refund update

TRFP Refund validation

TRFIG Cancellation of refund process

TRDC Cancellation, voiding

EMR EMD reprint

Transitional stored document display

TQM/M8 Display of the TSM number 8.

Delete a transitional stored document

TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14.

TMX/P1,3-7 Delete TSMs Type P of Passenger1 and

Passengers 3 to 7.

TMX/ALL Delete all TSMs Type P

TMX/M1,2 System deletes TSMs Type Ps 1 and 2.

Remove Change Flag (PC) of a TSM Type P

TMF/M1-3,5

Remove Change Flag (PC) for TSMs Type

P 1, 2, 3 and 5.


Issuance

TTM Issue an EMD from the Reservation System.

TTM/VT Force v-MCO issuance for EMDS

TTP/TTM/RT Issue e-ticket & EMD at the same time &

retrieve PNR.

TTM/M1-3 Selects TSMs 1 to 3

TTM/P1,3,4 Selects passengers 1, 3 and 4

TTM/P2/INF Selects the TSM of the infant associated to

passenger 2

TTM/L1,3-4 Selects line 1, 3 and 4

TTM1/M3 Select Transitional Stored Document 3 and

printer 1.

TTM/P3/TKT This option validates the PNR in order to

prepare the EMD issuance.

TTM/[email protected]/P1 Request the sending of the Passenger

Receipt of passenger1 to the specified Email

addresses additionally to the EMD issuance

TTM/EPR-EMLA/P2 Request the Sending of the Passenger

Receipt of passenger 2 to the Email

addresses specified in the APE PNR elements

additionally to the EMD issuance

EMD display

EWD/EMD105-1234567890

EMD display of ticket number 125-

1234567890

EWD/L7 Display EMD from PNR by line number

EWDRT Re-display

EMD refund

TRF/L07 EMD Refund from a retrieved PNR

TRF/i-27 EMD Refund from a Sales Report

TRF105-2456897321/EMD EMD refund from an EMD number

TRFU/U500.00 Update EMD Refund amount used

TRFU/FP1CASH Update EMD Refund Form of payment

TRFP EMD refund panel: Validation

TRFP Update EMD Refund amount

TRFIG EMD refund process cancellation

EMD Cancellation

TRDC/L07

Cancellation of an EMD referred to in line 7

of the retrieved PNR

TRDC/27 Cancellation of item 27 of the Sales Report

TRDC/TK-8236300064 Cancellation by document number

EMD reprint on request

EMR/P1,3 Selects passengers 1 and 3

EMR/L7 Line selection

EMR/[email protected] Email sending to e-mail address

EMR/EPR-EMLA Email sending by referencing APE

EMR/EMD105-1234567890 Reprint of EMD number 105–1234567890

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