advisory committee meeting 9.23.10
TRANSCRIPT
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HOW DO YOU KNOW WHEN YOU ARE
INCLUDED?
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AGENDA
Welcome Imam Furqan Muhammad
Sharing From Our Congregations You
Training Hospitality Hosts and Hostesses Khayriyyah Faiz
What Happens Next Betty/Pat/Mark
Questions Shared You
What would you Like to Know More About? You
Meeting Adjourned
Next Meeting:
Thursday, November 18,2010
Location TBA
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REFLECTIONS ON THE SHARING
Are there common threads?
Common accomplishments? Common needs?
How are people with disabilities still being left
out?
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TRAINING HOSPITALITY HOSTS AND HOSTESSES AT
THE ATLANTA MASJID OF AL-ISLAM
Some Guiding Principles
Hospitality is not a function of being friendly to
friends but of learning how to be good host and
hostesses tour community members and to our
guests who may be the strangers and the seekers
who come to the Masjid in search of something
they may not have and may be in need of
Hospitality involves and requires good customer
service skills
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TRAINING HOSPITALITY HOSTS AND
HOSTESSES AT THE ATLANTA MASJID OF
AL-ISLAM Some Guiding Principles (Cont.)
Customer service is the practice of providing
customers with a positive, helpful experience when
they enter a business, ensuring their satisfaction
with their experience
As a host/hostess, you should make an effort to
speak to everyone who enters the door.
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TRAINING HOSPITALITY HOSTS AND
HOSTESSES AT THE ATLANTA MASJID OF
AL-ISLAM Guiding Principles (Cont.)
As a host/hostess, you should make an effort tohave a conversation with everyone who appears to
be new. Make everyone feel welcome and valued asa part of the community. Regardless of yourintentions, its easy to let someone feel like anoutcast.When people feel welcome, they are more
likely to receive the communal atmosphere andreceive inspiration from the message that is beingshared. They are more likely to draw inspirationfrom the experience both internally and externally.
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TRAINING HOSPITALITY HOSTS AND
HOSTESSES AT THE ATLANTA MASJID OF
AL-ISLAM Guiding Principles (Cont.)
Be a good listener
Identify and anticipate guests needs
Take the extra step to connect and respondattentively
Appreciate the power of "Yes". Always look for
ways to help your guests. When they have arequest (as long as it is reasonable) tell themthat you can do it. Figure out how afterwards
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TRAINING HOSPITALITY HOSTS AND
HOSTESSES AT THE ATLANTA MASJID OF
AL-ISLAM
This training embodies values of respect formembers with disabilities by
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TRAINING HOSPITALITY HOSTS AND
HOSTESSES AT THE ATLANTA MASJID OF
AL-ISLAM
If A Host/ Hostess followed these principles &
practices how would you feel about a visit tothis congregation? Would you feel included?
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ENGAGING OUR CONGREGATIONS
Next Steps for you
Begin thinking about the action that you will take
between now and our next meeting
Discuss plan with IDN Advisory Committee Member
during follow-up call (IDN resources and relationship to
help)
Commit to talking with congregational leaders about
inclusion
Consider others who might be partners on the journey
(Invite them to be a part of November IDN Meeting)
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FEEDBACK
Are there additional resources that canbe provided?
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TOPICS YOU WANT TO KNOW MORE
ABOUT
What are some disability related topicsyou want to know more about?
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Thank you for your
Leadership andParticipation!!!!!!!
Next Meeting:
November, 18, 2010
Location: TBA