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Safe Harbour

Safe harbour statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Opening Film

Get ready for a new kind ofCustomer Success

Dan Bognar Senior Vice President,

Asia Pacific

@dbognar

Registration

Time AgendaWelcome to

12:00 p.m. 12:45 p.m.

12:45 p.m. 1:00 p.m. Keynote Pre-Show

1:00 p.m. 2:30 p.m. Main Keynote: Get Ready for a New Kind of Customer Success

2:30 p.m. 3:00 p.m. Afternoon Tea in the Cloud Expo

3:00 p.m. 4:00 p.m. Business Transformation: How To Stay Ahead of The Game in The Digital Age

4:15 p.m. 5:15 p.m. SMB Keynote: Learning from Fast Growing Businesses

5:15 p.m. 6:45 p.m. Cocktail Reception in the Cloud Expo

*Agenda subject to change

Cloud Computing Pioneer

New Technology ModelNew Business ModelNew Philanthropic Model

1960sMainframe

1980sClient/Server Cloud

Today

New Technology Model

Multitenant cloud Fast innovation

Scalable metadata platform Rapid customisation

Most trusted enterprise cloud Security | Availability | Performance

70%faster time to market

Worlds Most Trusted Enterprise Cloud

Five elements of trust

TrustedSecurity

Always onAvailability

EnterpriseCompliance

GlobalData Centers

Performance at Scale

79%YoY Transaction Growth

99.98%FY15 Availability

11Global Data Centers

234BQ2 Transactions

3.5BTransactions/day

New Business Model

Subscription pricing

Customer Success Group

Broad ecosystem and community

Focused on Customer Success

increase in customer revenue growth

37%

4th Largest Software Company in the World in 2016

2013 2014 2015 2008 2009 2010 2011 2012 2013

2014 2015

2011 2012 2013 2014

2015

Most innovative

companies in the world

4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: revenue for the companys full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.

$6.62BFY16 revenue guidance

20KFY16 employees

1.1M+Service Hours

1%Time

$100M+Grants

1%Equity

26K+Nonprofit Organisations1%

Product

pledge1percent.org

New Philanthropic Model1-1-1 Model

$250MDonated Product

OTARC

Director, Olga Tennison Autism Research Centre (OTARC)

Professor Cheryl Dissanayake

@OlgaTennison

Billionsconnected things

Trillionsof customer interactions

MillionsThousands

IoT

DataScience

Social

Mobile

CloudThe Connected WorldEverything and everyone is connected

LAN/WAN

Client

Server

SNA

Mainframe

Terminal

cloud computing market in 2020

270B$Run your business from your phone

Mobile Revolution

smartphones by 2020

6B+Fastest growing segment of our industry

Cloud Revolution

Engage your customers in a whole new way

Social Revolution

social media users by 2020

3B+Now, everyone is smarter

Data Science Revolution of worlds data

created in last 12 months

90%

IoT RevolutionEverything is connected in the internet of things

connected things by 2020

75B

app

soda machine

watch

phone

sensor

machine

thermostat

lightbulb

Behind every

Closed Lost by Region

and Product

Midwest Buildozer Tra...

Concrete Mixer

Concrete Pump

Concrete Pu...

Crankshaft $1,065,700

$274,900

$81,800

$527,900

$25,600

REGION PRODUCTSUM OF

AMOUNT

Midwest

Midwest

Midwest

Midwest

Energy consumption

Total annual consumptionEnergy Resources Time

Resourcesused

65%

Data allocated (GB)26 57 78 51 76 26 50 58

is a customer

The Internet of Customers

IoT

DataScience

Social

Mobile

Cloud

The Customer Gap

Summary

How is my team doing?

Open Opportunities by StageQualification

$7,461,200target

$2,111,100target

Prospecting

$1,225,700amount

Proposal/Quote

$1,601,700amount

Contract Negotiation

$590,900amount

$6,474,600amount won

$5,529,400amount open

$1,066# of open deals

Summary

How is my team doing?

Open Opportunities by StageQualification

$7,461,200target

$2,111,100target

Prospecting

$1,225,700amount

Proposal/Quote

$1,601,700amount

Contract Negotiation

$590,900amount

$6,474,600amount won

$5,529,400amount open

$1,066# of open deals

Your company Your customers

of customer data has been analyzed

1< 77%%of customers are not engaged with companies

IoT

DataScience

Social

Mobile

Cloud

Get Ready for a New Kind of Customer Success

IoTIoT

Snr. Manager, Product Marketing

Vincent Cotte

@vcotte

#SFAPAC

3,000,000+IdeaExchange Points Retired

OptimisRedesigned Accounts

Lead Workspace

Pipeline Board4+ Column Dashboards Assistant

Modern UI

Opportunity Workspace

Google Maps

App Launcher

Group @Mentions on Records

Test Options for Change Sets

In-Line Email Composer List View Charts

Account Insights

Twitter for Accounts, Contacts, & Leads

Home

Mobile Search Enhancements

New Calendar UI

Social Post Approval

Updated Products & Price BooksEnhanced NotesOutlook Integration for Windows 10 Activity Timeline

150+ Picklist Values

Task List

Add Articles

10,000,000+IdeaExchange Points Outstanding

Lightning Experience NewLightning Exchange NewEasy: 50+ all new partner components

Lightning PlatformSmart: meet the new Salesforce

Fast: build and customise with drag and drop

From ToAutomating

Proactive

Relationship Intelligence

Logging

Reactive

Relationship Management

CRM of the Future is Intelligent

Community of more than 700,000 women and men

24,000 Lean In Circles in 120 countries, and more forming every week

Partnership network of 500+ employers

Inspiration and support to help all women achieve their goals

Chris RobertsPartner Manager Lean In

Get Up-to-Speed Quickly Prep for Key Meeting Close Partnership

EasyGet up and running in minutes

Proactive Automatically captures activities & suggests tasks

SmartRelationship intelligence built-in

NEW

for small business

CRM starts here

The Sales Cloud has never been smarter

Connected CRM & EmailAll your data in context

Proactive & IntelligentSmart notifications, dynamic scheduling

Connects to Salesforce1Seamlessly keep your pipeline up-to-date

Download today

Connects to Sales Cloud

NEW

Jamie Wuopened youremail: RevisedAcme proposal

SalesforceIQ

for Sales Cloud

Head of Product Marketing APAC

Derek Laney

@derektweets

#SFAPAC

#1 Customer service platform

Service Cloud

Lightning Service Console | New Empower agents with speed

Service for Apps | New Personal, in-context support

Service Wave Analytics | New Smarter service, instant insights Matt Bullock

Founder & CEO

Hemang Mehta Senior Manager, Sales IT

Analytics CloudThe next wave of analytics

Wave Apps for Sales and Service | New Make data driven decisions

Wave Actions | New Instantly take action on data

Mobile Analytics Get answers on any device

App Cloud

Build any app, fast Innovation, not infrastructure

Empower everyone Point and click app development

Most trusted platform Run all your apps in the cloud

#1 Cloud app dev platform

Jyotsna Khandekar IT Analyst

Head of Global Marketing Services

Dominic Quin

@Fonterra

The Salesforce Customer Success Platform in Action

Sales CommunityMarketingIoTApps

and customers

IoTIoT

to the Internet of Things ?How do you connectthe Customer Success Platform

and

Introducing the IoT Cloud

Connect the Customer Success Platform to the Internet of Things

NEWIoT Cloud

Connect to everything

Massive scale

Real-time

Powered by Thunderand and

HomeConsumer

AutomotiveHealth

Any App

Retail

LogisticsTravel

How the IoT Cloud Works

Capture customer IoT events1 Trigger 1 to 1 real time rules2 Engage customers 1 to 13

Salesforce IoT CloudPowered by Thunder

Salesforce Apps Internet of Things

IoTIoT

Capture customer IoT events1 Trigger 1 to 1 real time rules2 Engage customers 1 to 13

Salesforce IoT CloudPowered by Thunder

Salesforce Marketing Cloud1 to 1 customer journeys

Microsoft Office 365

Partnership with Microsoft

The Salesforce Customer Success Platform in Action

Sales CommunityMarketingIoTApps

The Salesforce Customer Success Platform in Action

Sales CommunityMarketingIoTApps

Director, Solutions Engineering

Rob Newell

@salesforceapac

#SFAPAC

The Digital Transformation of Western Union

Yesterday Today

Mobile Payment Apps

Mobile Wave Analytics

100,000 kiosks and ATMs

5 million social fans

1 million community members

500,000 agents

Sales Service

Marketing

Community

Apps

Analytics

CUSTOMER SUCCESS PLATFORM for

Casey Denby Senior Manager, Operations

Sales Cloud#1 Sales application

Lightning Experience | New Sell faster as a team

Sales Wave Analytics | New Sell smarter on any device

Sales Platform & Ecosystem Sell the way you want

Marketing Cloud#1 Marketing application

1 to 1 customer journeys Connect every interaction

Precision marketing Predict and personalise content

Every channel, every device Email, mobile, social, ads & web

Teresa Chipps VP, Retail &

Shopper Marketing

Community Cloud#1 Community platform

Lightning Community Builder | New Drag and drop new capabilities, fast

Personalized Recommendations Targeted content for everyone

E-Commerce for Communities | New New channel for growth Martha Garcia

Account Manager

Get Ready for a New Kind of Customer Success

IoTIoT

Thank You to Our Sponsors

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Let us help you design your Salesforce advantage in Collaboration Corner

Don't forget to join our conversation on social media at #SFAPAC

This afternoon sessions are

3:00 p.m. 4:00 p.m.

Business Transformation: How To Stay Ahead of The Game in The Digital Age

4:15 p.m. 5:15 p.m.

SMB Keynote: Learning from Fast Growing Businesses

Rowena WestphalenAnalytics Lead, Solution Engineering, APAC

Adam DarvellDirector Strategic Innovation, APAC

Derek LaneyHead of Product Marketing, APAC

Matthew PortaPrincipal Solution Engineer, Service Cloud

Ginger KiddSenior Marketing Manager, ESMB, ANZ

Craig SkinnerCommercial Sales Director, NZ

Stephanie BarnettSolution Engineer