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Are You Smart? Using Emotional Intelligence for Professional
AdvancementRuth Dapaah-Afriyie, Pharm.D., B.Pharm. (Hons.), BCACP, CDOE, CVDOE
Senior Clinical Pharmacist Specialist, Rhode Island Hospital, Providence, Rhode Island
Bill Bowman, B.S.Pharm., Ph.D. Associate Professor of Pharmaceutical Sciences, Midwestern University, Glendale, Arizona
Erin Raney, Pharm.D., BC-ADM, BCPS, FCCPProfessor of Pharmacy Practice, Midwestern University, Glendale, Arizona
Disclosures
All planners, presenters, reviewers, and ASHP staff of this session report no financial relationships relevant to this activity.
Learning Objectives• Define emotional intelligence (EI).• Describe why EI is an essential component of
professional success.• Identify EI strategies for self-evaluation.• Create a personal action plan for development or
improvement of EI.
Individual Pre-Reflection• What is your understanding of emotional
intelligence?• Do you get along well with people?• Do your emotions get the best of you when dealing
with difficult situations?• How does your family describe you emotionally?
What is Emotional Intelligence?
What is Emotional Intelligence (EI)?• “Social intelligence” emerged as a term in the early 1900s• The term “emotional intelligence” was introduced in the
1990s by several thought leaders
• “The ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and use this information to guide one’s thinking and actions.”
Peter Salovey
John Mayer
Daniel Goleman
Components of Emotional IntelligencePersonal
Competence
Self-Awareness
Self-Management
Social Competence
Social Awareness
Relationship Management
Bradberry T, Greaves J. Emotional Intelligence 2.0. San Diego, CA: TalentSmart, 2009
Personal Competence
Self awareness
• Accurately perceive your emotions• Understand your emotional
tendencies
Self management
• Dependent on self-awareness• Management of your emotional
responses to situations
Bradberry T, Greaves J. Emotional Intelligence 2.0. San Diego, CA: TalentSmart, 2009
Social Competence
Social awareness
• Accurately identify emotions in others
• Requires strong listening and observational skills
Relationship management
• Dependent on self-awareness, self-management and social awareness
• Management of emotional situations involving others
Bradberry T, Greaves J. Emotional Intelligence 2.0. San Diego, CA: TalentSmart, 2009
Importance of Emotional Intelligence
SuccessProfessional
Income
Productivity
Satisfaction
Personal Contentment
Emotional Intelligence and Health Professions
Communication/ Patient
Relationships
Leadership Skills
Resilience/Burnout
Prevention
Related Outcomes
EI and Pharmacy Education• *ACPE Accreditation Standards 2016
– Standard 4: Personal and Professional Development – “The program imparts to the graduate the knowledge, skills, abilities, behaviors,
and attitudes necessary to demonstrate self-awareness, leadership, innovation and entrepreneurship, and professionalism.”
• *CAPE Outcomes 2013 – Domain 4 – Personal and Professional Development – 4.1. Self-awareness (Self-aware) – “Examine and reflect on personal knowledge,
skills, abilities, beliefs, biases, motivation, and emotions that could enhance or limit personal and professional growth.”
*ACPE – Accreditation Council for Pharmacy Education*CAPE - Center for Advancement of Pharmacy Education
Emotional Intelligence Strategies
Self-Awareness1. Identify emotion2. Embrace emotion3. Analyze emotion4. Watch yourself
Emotional Intelligence StrategiesSelf-management1. Keep your cool2. Uphold your core values3. Engage in periodic self-reflection4. Seek feedback5. Have accountability partner/(s)
Emotional Intelligence StrategiesSocial Awareness1. Connect at a deeper level2. Practice active listening3. Be sensitive to environment4. Be aware of culture
Emotional Intelligence Strategies
Relationship Management1. Empathize2. Communicate3. Build trust4. Confront difficult situations5. Show appreciation6. Take feedback well
How Emotionally Intelligent am I?• Many models exist to measure EI and vary depending on the underlying
definition used• Consortium for Research on Emotional Intelligence in Organizations
(http://www.eiconsortium.org/measures/eci_360.html) • Some key examples include …
– Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) (https://www.mhs.com/MHS-Talent?prodname=msceit)
– Emotional Quotient Inventory 2.0 (EQ-i 2.0) (https://www.mhs.com/MHS-Talent?prodname=eq2)
– Emotional Intelligence Appraisal® ME Edition (Bradberry T, Greaves J. Emotional Intelligence 2.0. San Diego, CA: TalentSmart, 2009)
– Emotionally Intelligent Leadership for Students (EILS): Inventory (Shankman ML, Allen SJ, Miguel R. Emotionally Intelligent Leadership for Students: Inventory, 2nd Ed. San Francisco, CA: Jossey-Bass, 2015)
How Emotionally Intelligent am I?
Self-Assessment Quiz:
https://www.mindtools.com/pages/article/ei-quiz.htm
Used with permission from Mind Tools Ltd (https://www.mindtools.com)
What is My EI Action Plan?• Which EI skill(s) do I need to improve?• What is/are my primary opportunities for
improvement?• How might I improve in these areas?• Who can hold me accountable?• How and when will I evaluate my progress?
Example• Which EI skill(s) do I need to improve?
- Self-Regulation
• What is/are my primary opportunities for improvement?- Not losing my temper when I feel frustrated
Example• How might I improve in these areas?
- Note what things trigger this feeling- Think about why this is happening- Use relaxation techniques- Pause before responding- Better manage any anxiety or stress
Example• Who can hold me accountable?
- My wife- Trusted friends- Professional mentors
Example• How and when will I evaluate my progress?
- Brief reflection in the moment- Fuller reflection at the end of the day- Frequent check-ins with those holding me accountable- Routine reassessments of my EI and action plan
Self-Assessment Questions1. The foundational principle of emotional intelligence is:
a. Self-awarenessb. Self-directionc. Self-preservationd. Self-regulation
Self-Assessment Questions2. Emotional intelligence is a strong predictor of
performance in the workplace and personal success
a. Trueb. False
Self-Assessment Questions3. After spending several hours on a project, your supervisor
berates you in the presence of your project partner on your attention to details because she expected an overview of the subject. You are disappointed and hurt. An appropriate response would be to immediately:
a. Blurt out that she did not provide any guidance for projectb. Express your disappointment with her criticism of your workc. Request a private meeting to express your feelingsd. Seek clarification of her expectations and revise the project
Self-Assessment Questions4. Actively listening to a patient primarily helps to:
a. Understand the patient’s needsb. Interpret the patient’s concernsc. Prepare the right answers for the patientd. Develop an appropriate treatment plan for the
patient
Self-Assessment Questions5. Which of the following is the first step in developing
an effective emotional intelligence action plan?
a. Active listeningb. Evaluation of othersc. Evaluation of selfd. Reflective listening
KEY TAKEAWAYS1. Emotional Intelligence (EI) is essential for professional
development; evaluate your level of emotional intelligence
2. EI is infinite! It can be developed or improved by employing EI strategies; develop and implement your action plan
3. Proficiency in EI skills promotes collaboration, leading to achievement of desired outcomes; live out your plan/incorporate your EI skills into your daily living
Questions?
Are You Smart? Using Emotional Intelligence for Professional
AdvancementRuth Dapaah-Afriyie, Pharm.D., B.Pharm. (Hons.), BCACP, CDOE, CVDOE
Senior Clinical Pharmacist Specialist, Rhode Island Hospital, Providence, Rhode [email protected]
Bill Bowman, B.S.Pharm., Ph.D. Associate Professor of Pharmaceutical Sciences, Midwestern University, Glendale, Arizona
Erin Raney, Pharm.D., BC-ADM, BCPS, FCCPProfessor of Pharmacy Practice, Midwestern University, Glendale, Arizona