Interactive Voice Response | IVR Services | Vcare Technology

In the recent years, IVR system has become the backbone of a customer service center. It communicates

with callers through a pre-recorded voice and collects data from them through a computerized menu,

before directing their calls to live agents.

Vcare Technology has jumped into providing advanced IVR solutions to its clients, which will

automatically identify the most profitable customers over the phone and route their calls instantly to

connected call center representatives, who are well acquainted with their client’s product and services.

The system would also place these calls in front of the call queuing, so that the callers do not have to

wait longer. With the goal to establish itself as one of the best IVR solutions provider of the world,

Vcare’s IVR services include the following:

Customized IVR solutions

Lead generation

API integration

Real Time monitoring and reporting

Text to speech

Intelligent call routing

Free Queuing

Advanced call switching

Advanced call screening and many more

The Interactive Voice Response solutions adopted by Vcare Tec demonstrate the following

characteristics:

Integration of database: The IVR solutions offered by Vcare Tec can easily mingle with the third

party databases without any hassle, so that the agents can achieve the right information

instantaneously that is being drained from the underlying database.

Fetches real time information: The system enables the consumers to look at their real time

statuses, such as, shipment status, payment status, balance status and others, without speaking

to our agents based on the keypad inputs.

Text to speech: Text to speech enables transformation of any data into spoken words that has

been received from the customer through touch-tone telephone keypad.

Call Routing: When integrated with Vcare’s database, the IVR system automatically switches

the calls of the valued customers to our connected agents, who could respond to their queries

satisfactorily. It also allows configuration of complex call flows and bulk voice messaging for

creation of an effective and efficient user experience.

Call Screening: This feature screens the calls that comes to our call center agents and flashes the

name of the client on our Cisco system. This helps the agents in answering the calls as they

become alert about how to handle the caller. It also helps our representatives in inking

successful business deals.

To have a direct conversation with the live agents, dial the following numbers mentioned below:

5000 Atrium Way, Suite 8, Mount Laurel, NJ 08054

+1-866-314-0619 (USA)

+91-120-4019101 (IN)

E-mail can be sent to our team at: sales@vcaremail.com

More Info: http://www.vcaretec.com/interactive_voice_response.html