advanced data center solutions...7 | advanced data center solutions professional services...

Advanced Data Center Solutions

http://www.bcsfmsolutions.com

2 | ADVANCED DATA CENTER SOLUTIONS

Don’t get left behind.

Business technology is evolving rapidly. To be successful, your business needs to evolve its data center and

critical facilities strategies just as rapidly. You need a partner you can trust to help you make sense of cloud

computing, artificial intelligence, high density computing and shifting regulatory compliance. You need BCS.

Our advanced DCOaaS (Data Center Operations as a Service)

helps data center owners achieve their business goals at a scale

and level of capability that is unmatched in the industry.

With the BCS solutions model, customers can consolidate data center operations with a single, unifying, trusted

partner. This approach eliminates the need for multiple providers, which mitigates risk, creates clear lines of

accountability and decreases cost of ownership.

IT

PhysicalSecurity

Facility

DataCenter

Client

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COMMON PRACTICE

= Sub-contractor

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BCS SOLUTION MODEL

= Data Center

Client

Facility Management

IT Services

Physical Security

Professional Services

Typical data center operations are based on inefficient, high-risk models that place unnecessary accountability on data center owners. The BCS single-source model delivers a level of efficiency, reliability, and scalability not found with more

diversified providers.


Advanced Data Center Solutions

BCS is a national, enterprise-level critical facilities operations company that focuses exclusively on data centers.

Leveraging over 20 years of industry best practices, BCS is the nation’s only independent, dedicated, data

center operations provider. Our solutions portfolio includes: facility management, IT services, physical security,

and a range of value-added professional services. With BCS, data center owners can focus on their primary

business, while BCS uses its trusted people, proven processes, leading performance, and turn-key, single-source

operations model to operate and manage your mission critical facility.

Fully Integrated Mission Critical Solutions Coast-to-Coast

Client locations

BCS Solutions, Corporate Technical Operations Office, Dallas, TX

BCS Solutions, Corporate Administration Office, Texarkana, TX

BCS By The Numbers

• 28 data center locations

• 5.7 million square feet under contract

• 1.8 million square feet of white space

• 150 MW of data center critical power

• 100% uptime performance

• 80% self-performance solution model

BCS customers achieve a 20% reduction in operating expenses

Trusted by

Aligned with

Multiple recipient

Serving the needs of financial services, manufacturing, data center and cloud providers, plus government agencies.


FACILITY MANAGEMENT

Nation’s Only Independent Provider

BCS serves the needs of Fortune 500 companies in financial services, manufacturing, data center and cloud

providers, plus government agencies. Our on-site, fully integrated model can be customized to meet the

most complex, regulated and compliant requirements and SLAs. BCS is a repeat recipient of Uptime Institute’s

M&O Stamp of Approval Program, as well as their Continuous Availability Award. Our end to end solution

is informed by the our proprietary Operations Playbook with facility oversight by our centralized Corporate

Technical Services Group - all of which is viewed, accessed, and controlled by our custom CMMS.

“BCS’s self-performance model creates greater accountability and eliminates finger pointing.”

– Landmark Dividend LLC

Fully Integrated Solutions:

• Mechanical, electrical, and engineering solutions

• Proprietary BCS Operations Playbook

• Centralized oversight with BCS Corporate Technical Service Group

• Proprietary computerized maintenance management system (CMMS) and client portal tool

• Infrastructure life-safety systems discipline

• 80% self-performance design and execution capability

• Critical facility metrics and reporting

• Critical facility capacity management, planning and forecasting

• Mechanical and electrical system maintenance

• Audit and compliance management

• Asset life-cycle management

• Financial management and operating expense budgeting

• Engineered SOP, MOP, and EOP programming and implementation

• Engineering peer review programming

• Site specific training featuring 3D mapping technology

• Daily rounds conducted by disciplined SMEs

• Vendor management, escort, and oversight

Expertise you demand. Performance you can trust.


IT SERVICES

Best-in-Class IT Support

BCS is staffed by highly skilled, certified professionals who provide best-in-class hardware, connectivity,

deployment, maintenance, and ongoing IT service support. Whether you’re an enterprise using our facility

management solution or an owner who seeks one-time project support, BCS technicians and tech support go

beyond “remote hands” to provide true, value-added IT services. Our expert team can customize solutions

that are compliant with any audit requirements and hardware specifications to deliver maximum efficiency

and performance.

“BCS is extremely responsive, proactive and executes flawlessly.” – DataBank

Value-Added IT Services:

• Best-practice hardware installation, provisioning, cabling, and ongoing IT support

• Rack, overhead tray, fiber pathway, cage and containment enclosure installation

• Rack elevation diagramming

• Back-bone and structured cabling, end-to-end hardware connections

• Cross-connects (fiber and copper adept), and overall cable management

• Hardware and LAN installation, consolidation, and management

• Carrier circuit extension and support

• Enterprise-level smart hands - beyond power cycling and rebooting

• Incident response protocols, SLA management and adherence

• Hardware anomaly practices

• IT hardware inventory and asset management

• E-waste coordination and removal

• Current and future IT capacity management

• Vendor management, escort, and oversight

The complexity and workloads of tomorrow’s data center demands advanced solutions today.


PHYSICAL SECURITY

Around-the-Clock Protection

Physical security is a critical component of BCS’s single-source operation model. BCS offers manned,

24x7x365 site security to meet industry, customer and site-specific legal, compliance, and governance

requirements. Our layered physical security approach is designed for maximum effectiveness. Our staff

augmentation model allows customers to scale up or down to meet changing needs.

“Our partnership with BCS allows us to deliver superior service to our customers and positions us for further growth.”

– Landmark Dividend LLC

Physical Security Solutions:

• Security access administration

• Data center security management

• Facility security screening protocol

• Physical security round

• Managed vendor and client escorts

• Security incident documentation, investigation, and root cause analysis

• Physical security metrics and reporting

• Security Operations Center (SOC) offering

• Scalable to meet changing needs

• Able to meet any legal, regulatory and compliance requirements

Given the constant risk of data breaches and IT hacks, the need for an efficient physical security system in data centers has never been more critical.


PROFESSIONAL SERVICES

Future-Proof Your Mission Critical Facility

At BCS, our advanced planning, audit and assessment capabilities provide an independent, third-party

perspective that allows you to make mission critical facility decisions with confidence. The BCS leasing

solution features a range of marketing and sales functions that are designed to deliver incremental facility

tenants where and when you need them. Our subject matter experts, engineers, and technicians offer more

than 150 years of combined operations, training, infrastructure utilization, audit and compliance experience in

critical facilities.

“BCS provides original, out-of-the-box ideas that really separate them from the large, multinational players in this space.”

– DataBank

Independent Professional Services:

• Operational audit and gap analysis

• Mission-critical risk assessments and planning

• White-space, capacity and master planning

• SOPs, MPOs, and EOPs audit, assessment and creation

• Life-cycle planning and asset conditioning assessments

• Site-specific program planning, monitoring and optimization

• Operations training evaluation, creation and execution

• Train-the-trainer capabilities

• Energy assessment and best practice planning

• Facility and program efficiency assessments

• Compliance and governance audit and planning

• Supply-chain management

• Procurement programming and augmentation

• Advanced data center best practice planning

• Network Operations Center (NOC) offering

• Data center consolidation

• Space / capacity leasing capability

• Turn-key marketing and sales development services

• Leverage best practices from Fortune 500 companies


BCS Difference

BCS offers four core solutions: facility management, IT services, physical security, and professional services;

plus key attributes that further differentiate us from other providers. Our trusted people, proven processes,

and leading performance are the cornerstones of our differentiated approach. And our single-source solution

model is the foundation on which our approach is built.

Trusted People

Our vision is to be the global leader in data center operations.

At BCS, our people are our most valued asset. As the nation’s only independent, dedicated provider, we

operate data centers as if they are our own. We earn customer confidence and trust by putting the right people

in the right roles doing the right things. Our corporate technical services group and innovative training model

ensures people and teams continue to optimize their approach around customer needs and critical facility

performance.

Proven Processes

We combine industry best practices with site-specific customization anda rigorous optimization discipline. Processes and rule-based systems are essential to creating the level of visibility and verification today’s data

center and critical facility owners deserve. Our proven processes strive to eliminate human error and drive

efficiency and effectiveness. The BCS Operations Playbook is the heart of our approach. It leverages decades

of best practices from the nation’s most sophisticated critical facilities. It was created using the standards and

benchmarks established by Uptime Institute and their M&O governance program. And when combined with site-

specific programs, along with ongoing validation and optimization, BCS can handle the most complex regulated

and compliant critical facilities.

Single Source Leading Performance

Proven Process

Trusted People

Facility Management

IT Services

Professional Services

Physical Security

HOW WE’RE DIFFERENTWHAT WE DO

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Leading Performance

One-third of data centers experienced a service outage in the past year.*

Now more than ever, enterprises must protect their businesses and reputations from service interruption.

Gartner estimates that the average monetary impact of IT and critical facility downtime costs an average

of $5,600 per minute. At BCS, we set 100% critical load uptime and availability as our standard. Our model can

create a 20% reduction in total cost of ownership.

Single-Source Model

“The BCS model sets them apart from providers that are constrained by complex overhead and margin layering.” Legacy Investing, LLC

Many data center owners rely on multiple vendors to manage and operate their critical facilities. This approach,

while common within the industry, introduces a level of risk, lack of accountability, and increased costs. That’s

why the BCS single-source model is the foundation of our solution and our fourth key differentiator. Over 80%

of BCS operations are performed in-house by BCS trained engineers, technicians and security personnel.

This approach delivers a fully integrated, turn-key solution, scalable to meet changing customer needs and

requirements. The result: greater visibility, accountability, efficiency and control.

*Uptime Institute’s 2019 Data Center Industry Survey


About BCS

For data center owners who demand efficiency and reliability in the management and operation of their critical

facility, BCS is the nation’s only independent data center operator that provides a comprehensive, fully integrated,

single-source solution. We enable owners to de-risk their data center operation, giving them the freedom to

focus on their core business through our trusted people, proven processes, leading performance, and turn-key,

single-source solution model.

BCS serves the needs of Fortune 500 companies coast-to-coast with 28 data centers, 5.7 million total square

feet (1.8 million of raised floor), and 150 MW of data center (Tier I through Tier IV) critical power under contract.

For more information about BCS, visit www.bcsfmsolutions.com or call (888) 563-1704.



advanced data center solutions...7 | advanced data center solutions professional services...

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