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PRIVATE & CONFIDENTIAL

BEST IN CLASS SKILLS FOR PROCUREMENT

Prepared by:Rebecca HowardADR Consulting LimitedThe Old Counting HouseHigh Street, WallingfordOxon, OX10 0BSUnited [email protected]. +44(0)1491-825-666Tel. +44(0)7903-878-186www.adr-international.com

mailto:[email protected]



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ADR procurement consultants provide global strategic procurement services, procurement training and technology. We areprofessionals in procurement strategy, strategic sourcing, supplier relationship management, supply chain managementand e-sourcing, in both the private and public sectors

ADR have over 200 clients in more than 50 countries. We are located in the UK, Czech, USA, South Africa and Australia.

ADR Learning is one of 6 Business Units within ADR. We design and deliver procurement training with measurable businessbenefits to our global customers in their location, language and style. Current clients include GE, Nokia and Pfizer.

About ADR

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North America Tutors (English)

UK Tutors (English)China Tutors (Mandarin)

Latin America Tutors

(Spanish and Portuguese)

Continental Europe Tutors (French and

German)

ADR has offices in the UK, Czech Republic, USA, Australia and South Africa, with Partners in China.

South Africa Tutors (English) Australia Tutors

(English)

Geographical coverage and language

Does your procurement team have best in class skills?

Best in class organisations achieve results of 80% or higher in assessments of their staff’s procurement skills.

This translates into additional category savings of over 10%.

• Achieving stakeholder satisfaction.• Improving value to the organisation.• Managing high-performance suppliers.

These organisations have competency frameworks to help define and measure skills in areas such as:

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SkillOutputs of Average Procurement Professionals

Outputs of Best in Class Procurement Professionals

Managing supply markets. Taking advantage of cost trends. Anticipating market change.

Risk management. Shifting risk to tier 1 suppliers.Proactively managing supply chain risks.

Savings generation.Negotiating lower purchase prices.

Collaborating to eliminate cost.

Impacting EBITDA. Reducing supply chain costs.Enhancing organisational profitability.

Supplier management.Achieving good contract performance.

Giving your organisation competitive advantage.

What is your procurement team delivering?


Supply chain learning helps you get a best in class procurement Team

After the ADR education programme...

Your procurement team will be achieving:

Incremental Savings. Customer Satisfaction. Measurable value impact. External recognition.

Prior to the ADR education programme...


Savings delivery. Varied customer experience. Measurable cost impact. Internal profile.


1. Benchmark skills against others.

3. Get the right shape organisation.

4. Know what education type works.

5. Embed the right skills.

What is involved in supply chain learning?

Prior to the ADR education programme...


Savings delivery. Varied customer experience. Measurable cost impact. Internal profile.

2. Define skills for each role.

After the ADR education programme...


Incremental Savings. Customer Satisfaction. Measurable value impact. External recognition.


ADR can help you to...

ASSESS the skills of your procurement people.

DEVELOP capabilities through training.

• Cost Management.• Competency improvement.• Stakeholder engagement.• Supplier performance.

ASSESS the impact of people development, in terms of:


Nokia calls up better customer care


Success Story

The global customer care team at the world’s biggest mobile phone manufacturer wanted to improve theperformance of their retail outlets worldwide.

Management of Nokia’s high street shops is outsourced to hundreds of suppliers who sell phones andaccessories, help customers use phone applications and carry out repairs.

ADR Learning worked with Nokia to design, develop and deliver a major training programme to help thecompany’s vendor managers secure better performance from their suppliers in the retail outlets and reducecosts.

The programme included pre-course work to help understand the issues involved, examination of real-lifecase studies, and classroom training with role play and practical exercises.

The training was delivered by ADR Learning to more than 200 vendor managers in the UK, Finland, Germany,Dubai, India, Singapore, China, Indonesia and Columbia.

Topics included assessing the financial business viability of vendors, due diligence to ensure their capabilityand using key performance indicators to measure their performance.

Other topics included managing vendor relationships, problem solving using Six Sigma tools, negotiatingperformance payment contracts and market analysis to manage the network of current and future vendors.

Each student created an action plan saying how they would use the training and what results they wouldachieve.

Questionnaires given to the vendor managers showed the programme achieved more than 90 per centcustomer satisfaction, making it the highest-rated Nokia customer service training of the year.

The results were immediate: the programme led to an increase in the quality of phone repairs by thesuppliers, in turn resulting in a reduction in warranty-related costs for Nokia.

Thanks to ADR Learning, Nokia vendor managers are also now better at negotiating performance contractsto maintain high-quality supplier performance.


Find out more...

by contacting me:

Rebecca Howard, Associate DirectorADR Consulting LimitedThe Old Counting HouseHigh StreetWallingfordOxfordshireUnited KingdomOX10 0BS

Tele: +44 (0) 1491 825666Email: [email protected]

Visit our website at: www.adr-international.comSign up for our eBulletin at: www.adr-international.com/newsletter




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