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Jun 7, 2012 9:53 AM

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Acrobat 10 won't start anymore

Latest reply: saranas, Nov 12, 2013 9:00 AM

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80. AndyGalaxy, Jul 19, 2012 1:58 PM in reply to marktlemmon

ReportMy issues relate to Acrobat X Pro downloaded and installedthrough Adobe Application Manager. Anyway, I have been on thephone yesterday with a Tech guy from Adobe (nice guy he was too)and he got me to deactivate (through Photoshop) then start upAcrobat and activate again using my Adobe ID. This seemed to workUNTIL I log out and back into Windows 7 ... this morning Acrobat didthe same thing (shut down after about 10 seconds) I had to repeatthe deactivate/reactivate license process again. Is Adobe aware ofAmrita's advice and will this apply to the type of installation/license Iam using? I will keep you informed. It would be good if we the usersand Adobe the providers work together to resolve this sooner ratherthan later...

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Reportindeed, I just checked my host file and guess what? All adobestuff is being looped back to local host. How did you solve this Mark?delete all the lines with you see below that are in my host file? # 127.0.0.1 localhost# ::1 localhost127.0.0.1 activate.adobe.com127.0.0.1 practivate.adobe.com127.0.0.1 ereg.adobe.com127.0.0.1 activate.wip3.adobe.com127.0.0.1 wip3.adobe.com127.0.0.1 3dns-3.adobe.com127.0.0.1 3dns-2.adobe.com127.0.0.1 adobe-dns.adobe.com127.0.0.1 adobe-dns-2.adobe.com127.0.0.1 adobe-dns-3.adobe.com127.0.0.1 ereg.wip3.adobe.com127.0.0.1 activate-sea.adobe.com127.0.0.1 wwis-dubc1-vip60.adobe.com127.0.0.1 activate-sjc0.adobe.com127.0.0.1 adobe.activate.com127.0.0.1 adobeereg.com 127.0.0.1 www.adobeereg.com


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Acrobat Installation & Update Issues

Adobe Community: Acrobat 10 won't start anymore http://forums.adobe.com/message/5835889?tstart=0

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82. marktlemmon, Jul 19, 2012 2:26 PM in reply to AndyGalaxy

ReportIn my case, I toggled write permission, commented (#) alllines mentioning adobe.com, and was able to pick up where I left off.I had previously deactivated the license through Photoshop; I wasable to sign in after the hosts change, then activate, then license,then cycle through photoshop/illustrator a couple times and finallyacrobat.



ReportI rebooted Windows and same problem. sigh. But I deletedcache.db as someone else has mentioned and it gives me temporaryrespite - until I restart Windows again...


84. ez2c, Jul 23, 2012 4:21 PM in reply to hbax450 Report

TOTALLYWORKED FOR ME TO THE LETTER.


85. jmacougar, Jul 24, 2012 5:02 PM in reply to ez2c Report

I just hadthis happen a second time after having to deactivate and reactivate amonth or so ago ... looks like there is a problem that needs to beaddressed.


86. ez2c, Jul 24, 2012 5:13 PM in reply to jmacougar Report

I found asolution. Close everything adobe. Open illustrator or photoshop anddeactivate ( before you do, make sure you have the serial number. )close the program down... Open again and agree to Eula then selectto activate. Re activate the program. Close then open it again... Nowtry acrobat.This is from memory... Sorry it isn't more detail. Let me know if itworks Sent from my iPad


87. Amrita Chakrabarti, Jul 24, 2012 9:49 PM in reply to jmacougar

Reportjmacougar ...did you do a reinstall since you did thedeactivate and reactivate last month...otherwise there is no way thiscould repeat. The workaround gives you a permenent license ofAcrobat. Unless you have blocked internet access....please check yourhost file settings.


88. john4243, Jul 24, 2012 9:59 PM in reply to Amrita Chakrabarti

ReportUmmmm... It didn't last for me. I had to repeat the processafter another 30 days! --- just how do YOU define 'permanent'?! Again... Protecting yourselves from criminals at the expense of yourpaying customers is something you should be ashamed of! This isnot the first time I've had to deal with activation issues with Adobesoftware!!! (It's at least the third time!) And it's insulting andinexcusable to do this to your paying customers!!


89. Amrita Chakrabarti, Jul 24, 2012 10:16 PM in reply to john4243

ReportI am sorry that you had to repeat it....we can do a connectsession if you want so that I can figure out the problem at your end.


2 of 8 30/03/2014 19:56

But the workaround is going to let you use acrobat forever unless youhave blocked activation or else maybe you have reinstalled the suiteagain. By permenent I do mean permanent which is as long as youhave the product on your machine.Let me know your timezone and we can sync up.


90. jmacougar, Jul 25, 2012 6:42 AM in reply to Amrita Chakrabarti

ReportThe last time this happened I ended up uninstalling andreinstalling the entire Design Premium Suite before finding thissolution. Yesterday's occurrence was a little different in that I had aPDF open. Acrobat locked up and then shut-down while I wasscrolling through pages. I tried to re-launch and nothing. Rebootedand still nothing. Deactivated and reactivated and it worked again.My machine was connected to the Internet the entire time.


91. pexi100, Jul 25, 2012 10:52 AM in reply to jmacougar Report

Hei! Today same thing happened to my desktop Win 7 64 machine.Acrobat X pro just disappeared while I was reading pdf and didn'tstart again. Deactivation and activation helped. Just over a week agoI had to do that process last time. I did follow both times AmritaChakrabarti's workaround. After all, it don't seem to be very "foreverwithout trouble"-trick... Pekka Nurmela


92. john4243, Jul 25, 2012 4:11 PM in reply to Amrita Chakrabarti

ReportGreat! Can you explain exactly how the issue was resolved?Was a patch issued? What's the current version number?... Just so Ican be sure it's properly installed. Thanks,John


93. Amrita Chakrabarti, Jul 25, 2012 11:04 PM in reply to pexi100

ReportHello Pekka,I think your host entries are blocking activation. Please mail me a copyof your oobelib log in %temp% folder as well as your host file . And itsnot a "trick" ... its a tested workaround that works)-Amrita


94. Amrita Chakrabarti, Jul 26, 2012 1:06 AM in reply to pexi100

ReportHi Pekka,I got your message. I can't view the log...can you mail it to [email protected] file can be found at : bootdriver\WINDOWS\system32\drivers\etcfor win....on mac its at /etc -Amrita


95. bcmaiani, Jul 26, 2012 11:45 AM in reply to TheBitBug Report

Neitherthis solution nor any of the myriad others on the web work for anylength of time on my Windows 7 64 bit machine. Acrobat stoppedlaunching at the 30 day mark, and while I can get it to start with thissolution it always fails again within days. I would think a company the size of Adobe would be embarassed


3 of 8 30/03/2014 19:56

enough by such an obvious gaffe that they'd want to get to thebottom of this and provide a fix. But here we are a month later....


96. little_guy, Jul 26, 2012 1:34 PM in reply to hbax450 Report

And yesthis happened to me, although because of system crash my 30 dayclock didn't start until June 26. My question is why if Adobe has had my email and registration forthe last 15 years, they couldn't send out an email to all registeredusers alerting them in a timely fashion to their problem that theycouldn't fix.This only cost me an hour hunting for a solution because alot of mycollegues were further up the food chain and had to gnash theirteeth for days trying figure out the issue.


97. discsox, Jul 29, 2012 6:27 PM in reply to Amrita Chakrabarti

ReportThank you very much! Worked perfectly fine to get Acrobat Xto work again. Cheers,Marcelllowww.mmdesign.com


98. wacom123, Aug 9, 2012 10:57 AM in reply to Amrita Chakrabarti

ReportAmrita, I followed your instructions in post #55 30 days agoand it worked great. Unfortunately, it just now happened again. Notexactly the permanence I was looking for. Off to do it again....


99. Amrita Chakrabarti, Aug 9, 2012 11:00 PM in reply to wacom123

ReportDid you reinstall in between?Also check your host files for entries blocking adobe servers. Apart from these two , no reason why you would need to reapply thefix after 30 days.


100. wacom123,Aug 10, 2012 7:06 AM in reply to Amrita Chakrabarti Report

No I didnot. Only thing I've had to futz with in recent memory was your fixfor my Acrobat not launching. Which I repeated yesterday to get itfunctioning again. So, honestly, I have no reason to think it won'thappen again in 30 days. My hosts file: # 127.0.0.1 localhost# ::1 localhost That's it.


101. XianMedia, Sep 6, 2012 1:52 PM in reply to Amrita Chakrabarti

ReportWill this method work for Master Collection CS5.5? I made themistake of trialing cs6 and ever since it has not recognised the factthat I have my own copy of Acrobat from CS5.5...



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102. M. Kruijt, Sep 12, 2012 12:30 PM in reply to hbax450 Report

Sameproblem over here! I have Design & Web Premium CS6 on Windows7 64 bit. Acrobat stopped working after 30 days. I assumed thatsomething was wrong with my isntallation. Therefore I did anuninstall followed by a reinstall. The problem seemed to be solved.BUT after 30 days Acrobat stopped working again The solution described by Amrita Chakrabarti seems to solve it. But30 days did not pass yet!


103. ChannelZtheStory,Sep 22, 2012 4:46 PM in reply to timeshiftingnz

ReportSame thing happened to me. I purchased the Creative Suite 6Design & Web Premium & now cannot even open Adobe Acrobat XPro. I've been researching trying to figure out what is wrong.Hoping to find some answers....


104. teancum144,Oct 8, 2012 9:54 AM in reply to Amrita Chakrabarti Report

2.Launch a regular CS6 product other than Acrobat orFlash Builder (for example: Photoshop, After Effects,Premier Pro, InDesign, Flash Professional, Illustrator,Dreamweaver.) I don't have any of these products. I only have Acrobatstandard. I checked my hosts file and don't have anyentries. Is the only option to reinstall? If so, I need toprovide my IT department with my license number.How do I get that if I can't open the application?


105. Toddca, Oct 10, 2012 9:10 AM in reply to teancum144 Report

I amhaving the same issue on Windows 7 x64. I purchase CS6 Design andWeb Prem from Adobe's website and everything has been workingfor a while and it seems that after the last update, or it may havebeen about 30 days Adobe Acrobat no longer opens. my otherAdobe products such as PS and Dreamweaver work just fine. I haveinstalled the latest updates, nothing is in my hosts file, I haverepaired Acrobat, I have removed and re-installed Acrobat, and noneof this has worked to resolve this issue. This needs to be addressedASAP - I paid for this software so I should be able to use it!!!!


106. teancum144, Oct 10, 2012 9:29 AM in reply to Toddca Report

Ifigured out why Acrobat wouldn't start for me. I also had Acrobatreader installed. There is some kind of conflict between Acrobat Proand Reader. Once I uninstalled Reader, Pro starts up without aproblem.


107. Rosa-Maria Cornell, Oct 15, 2012 9:00 PM in reply to M. Kruijt

ReportI had the same problem and most frustratingly I appear to bestuck in a loop that requires me to log into my account but thendoesn't bring up the registration bit; I thought maybe it wasn'tgetting through so put in the wrong password and was informed thepassword was incorrect. Next try - clear cache, restart computer andtry to reactivate the progam. It would have been nice if Adobe hadadvised customers - I have wasted so much time on this and eventhough I know my way around computers I have to admit that I


5 of 8 30/03/2014 19:56

haven't kept up with the technology and a lot of the inner workingsare pretty foreign to me these days. Surely you shouldn't need aComputer Sciences degree to be able to use Acrobat? Just saying ...And now I've discovered that it deactivated ALL my registeredAdobe software and I cannot reactivate any of it ... I mean you are****** me, right? I just spent a fortune (that I didn't have) on theseprograms and now I have to get some technical geek to go throughmy computer so that I can get it all happening again? SERIOUSLY????Not Happy ...


108. dgatwood42,Nov 4, 2012 7:54 PM in reply to Rosa-Maria Cornell

ReportI'm seeing this failure with Lightroom on my Mac. Fortunately, ten seconds with Instruments told me what was wrong. Instead of doing product registration correctly using a privilegedhelper, they try to write files directly into /Library as the currentlylogged-in user. Unfortunately, the permissions for /Library keepgetting tightened down (because apps should specifically *not* bedoing what Adobe is doing!), and thus the folders their installerscreate no longer inherit a group writable bit for the admin user inMountain Lion and newer (or maybe even Lion and newer). To fix this problem, run Terminal, and type: sudo chmod g+w "/Library/Application Support/Adobe/XXXXX" where XXXXX is the name of the Adobe app (in my case, Lightroom),then press return. Redo your registration, and it should "just work",but you *must* be logged in as an admin user. Otherwise, you'llhave to set the permissions even more permissively. If that doesn't work, you can figure out what file Adobe's app isfailing to write (without producing any user-visible errorshame onyou, Adobe, for not checking result codes and telling the user whatfile your app failed to write, not logging the error in the system log,etc.) as follows: 1. Run the app that's causing problems. Get as far as the screenwhere you enter your serial number.2. Run Instruments (part of Xcode) and choose the "File Activity"template.3. Click the pop-up menu that says "Choose Target" and choose theAdobe app in the "Attach to Process" submenu.4. Click the record button, then enter your admin password whenprompted.5. Switch back to the Adobe app and enter your serial number.6. Look at the list of files and find the one where the file descriptor islisted as -1. This is the descriptor that you get when a file cannot beopened for any reason.7. Fix the permissions on the folder that contains the file, or addmissing folders, or whatever, as needed to make it so that Photoshopcan write to that file.


109. RUB10, Nov 13, 2012 11:24 AM in reply to dgatwood42 Report

Itsreally hard to imagine a company like Adobe cant figure this outyetI didnt realize how long this had been going on. I thought better ofthem. At least allow it to open and ask for the key again.Who do I contact to get my money back? Just kidding. But notreally. Now, where did I put that Quark 30 day trial?



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110. Alan MIDAS,Nov 27, 2012 3:39 AM in reply to Amrita Chakrabarti

ReportAmrita - thanks, this has been very helpful. One additional note being that in my case, I wasn't asked for theserial number on re-activation. I was a little concerned at first as Ihave a volume licensing account and a Creative Cloud license underthe same Adobe ID but having checked with Adobe Support thecorrect license was used to re-activate the software. And Acobatworks again!


111. claire@3chillies,Nov 30, 2012 2:37 AM in reply to Amrita Chakrabarti

ReportThe solution shown in post 55 worked for me. I have CS6installed from scratch (not an upgrade) on Windows 7 64 bit. Thanks for your help.


112. srichaitanyo, Dec 10, 2012 11:58 AM in reply to claire@3chillies

ReportWell, this is just astonishing. Here it is December 10, onemonth after I installed CS6 and today I'm having the same problemwith Acrobat like everyone else. Just quits upon launch. And Adobewas apparently unable to fix this. This thread started back in June!I tried to delete cashe.db and that worked for a moment, but now it'sback to the crashes. The $1000 I spent on this upgrade are the worst investment I evermade. Nothing works better than in CS3 and a lot works far worse,like this unbelievable drag.I should charge Adobe my hourly ratetrying to solve this problem that would actually be theirs to solve.


113. ChannelZtheStory,Dec 12, 2012 3:31 PM in reply to srichaitanyo ReportI

was searching for a solution online to my Acrobat XPro not working.I found a patch at the Adobe site. I tried to put the link up in anotherthread, & i don't know why it didn't work. But here it is, I'll try again on this thread, http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html


114. mga_user, Jan 22, 2013 12:12 PM in reply to Amrita Chakrabarti

ReportAlas... it appears you have to do this every 30 days... andAdobe continues its downward spiral.


115. epluribusone, Sep 17, 2013 10:43 AM in reply to hbax450

ReportRunning Win7x64 Ultimate and Acrobat X Pro v10.1.8. Had thesame problem where it simply wouldn't open. I think there was anerror a few days ago, though I quickly dismissed it, and now it justwon't open and no error appears. Thanks to one of the posts, I wasdirected to C:\Program Files (x86)\Common Files\Adobe\AdobePCD\cache\cache.db. I ranamed it to cache.db.bak and Acrobatlaunched fine. It told me that it was a trial version with 32,768 daysremaining (nice trial) though it gave me the option to enter the serialnumber, which I did, and now all is well. Thank heaven for Google.


116. saranas, Nov 12, 2013 9:00 AM in reply to TheBitBug Report

Hellothere,


7 of 8 30/03/2014 19:56

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Adobe Community > Acrobat > Acrobat Installation & Update Issues > Discussions

I had the same issue on the 30 day mark. I followed yourinstrauction to deactivate PS, reopen it, and reactivate the programwith the serial number. It worked!! It took care of Acrobat that wasnot opening and I couldn't open pdf either. Thank you!! And I hopethat this won't become an issue that we have to deal with every 30days:-)Once again, thank you.


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adobe community: acrobat 10 won't start anymore

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