admission and graduation policy -...

1 Language Access Consulting & Training L.L.C.

Admission and Graduation Policy

Admission:

The Interpreter Advantage (TIA) training candidates are required to submit the following prior to their admission to the program:

1. Minimum oral proficiency in BOTH English & the other language will be established by ONE of the following: • ACTFL (American Council on the Teaching of Foreign Languages) OPI (Oral Proficiency Interview)

with a minimum of Advanced‐Mid level (equivalent to ILR 2) • Over 5 Years of verified professional experience in the main language of the country • A Bachelor, Masters, PhD, or any other degree from any accredited institution of higher

education where the main language is spoken • Graduation from a high school where the main language is the medium of instruction • Validated Third‐Party Language Exams (For English, see Appendix below) Equivalent to ACTFL

Advanced Mid‐level or ILR 2 • Other countries may have exams, which will be reviewed on a case‐by‐case basis

2. Minimum educational background: • A high school diploma or equivalent (A copy is required)

3. Minimum age requirement: • The minimum age a candidate will be 18 years or older (A copy of state issued ID or passport is

required) 4. Updated Resume

Study plan:

• Each candidate, with the help of instructor, will develop a study plan for all program materials • Study plans are due after the completion of the first training day • A candidate study plan is an integral part of the admission process, and it will be saved in the

candidate’s file

Payment:

• A full‐payment of $1,000 in advance is required. Please note that you may also schedule a payment plan by emailing [email protected] or calling (651) 789‐0832


• Cash, check (payable to Language Access Consulting & Training L.L.C.), credit card, PayPal payments are all accepted. Once payment is received, you will receive a confirmation email with your payment receipt

Schedule:

• The Interpreter Advantage (TIA) training runs once a month. Please allow two business days after your registration before you receive an email from the instructor to confirm dates and times

• This 60‐hour on‐site training usually begins at 8:00 AM and ends at 4:30 PM for eight days unless agreed upon with instructor in advance

Graduation:

• Upon passing the final written and oral tests (70% minimum passing score in each), you will be awarded a Certificate of Completion of The Interpreter Advantage training program

• The Certificate of Completion of this 60‐hour training program is a professional award that testifies to the candidate’s fulfillment, and exceeding, of the national standard of a minimum of 40‐hour interpreter professional training.

• However, the Certificate of Completion does NOT mean that candidate became Certified. National certification for medical interpreters (CMI) and national certification for healthcare interpreters (CHI) are the only nationally accredited certification exams for medical and/or healthcare interpreters

• For any reason, if the candidate does not pass the final test(s), the candidate will be allowed to re‐take the final test(s) within one month at no extra cost

• For any reason, if the candidate does not pass the final test(s) again, the candidate will be issued a letter of statement citing the candidate’s attendance of the program and final scores of the written and oral exam marked “does not meet the 70% minimum passing score”


Appendix

Validated Language Exams • ACTFL Oral Exams (American Council on the Teaching of Foreign Languages): Advanced‐Mid

Level • BEST Plus computer‐adaptive assessment: High Intermediate or above. • CAE (Certificate in Advanced English, Level 4): B • COPI (Computerized Oral Proficiency Instrument) based on ACTFL rating (Advanced‐Mid

Level) • CPE (Certificate of Proficiency in English, Level 5): B • ECPE (Examination for the Certificate of Proficiency in English): PASS • ELPT (English Language Proficiency Test): 950+ • FCE (First Certificate in English, Level 3): A • IELTS (International English Language Testing System) 7.0+ • MELAB (Michigan English Language Assessment Battery) 80+ • TOEFL (Test of English as a Foreign Language): 570+ on paper; 230+ computer version; 90+ on

iBT. • Validated language exam equivalent to ILR2 or higher.


For more information regarding this training program, please visit Language Access Consulting & Training L.L.C. website: http://www.languageaccess1.com , or visit the International Medical Interpreters Association (IMIA) training directory: http://imiaweb.org/education/details.asp?id=1091

My signature herein is an acknowledgment that I read and agreed to this Admission and Graduation Policy:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________


Candidate Referral to Remedial Resources Policy

If a candidate is academically struggling in coping with the content and/or the language of the Interpreter Advantage (TIA) training program, Language Access Consulting & Training L.L.C. will provide the following referral and remedial services (as deemed applicable):

• Intensive one‐on‐one English or other language training with a language coach (Additional cost will apply)

• Language coaches are available by arrangement in Arabic, Cambodian, Cantonese, English, Farsi, Hmong, Karen, Korean, Mandarin, Oromo, Russian, Somali, Spanish, Swahili, and Vietnamese languages

• Instructor will provide on‐site and online vocabulary building books, language dictionaries, thesauri, specialized medical dictionaries in English and other languages, and specialized free App’s for IPhone and Tablets

• In addition, more than 50 English grammar books and 20 different languages’ dictionary are available on‐site for candidates through the training (free book loans are available by arrangement with instructor)

My signature herein is an acknowledgment that I read and agreed to this Candidate Referral to Remedial Resources Policy:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________


Candidate’ Self Evaluation Form

Name: ______________________________ Date Form was completed: _________________________

1. Please check off the program you have completed:

___ The Interpreter Advantage (TIA)

2. Use this scale to rate your development on program objectives. • Very Minimal • Developing as Expected • Entry Level • Expected • Competence

3. Do all your language coaches, if applicable, have interpreter education? (Please check one)

Yes No We do not have language coaches

4. Do all your interpreter instructors have interpreter education?

Yes No

5. Do all your interpreter instructors have interpreter training education?

Yes No

6. Which topics were covered SUFFICIENTLY in your training AND you feel that you acquired working knowledge of them? (Please check all that apply)

• Roles of the medical interpreter:

Message converter / Conduit

Message clarifier

Cultural interface / Cultural broker

Advocate

• Medical interpreter ethics:


Confidentiality

Accuracy and completeness

Impartiality

Conflict of interest

Scope of practice

Disqualification/impediments to performance

Professional courtesy

Professional development

Cultural competence

Interpreter Standards of Practice (IMIA, CHIA, NCIHC)

Legislation and Regulations (HIPAA, CLAS)

• Medical specialties:

Medical tests and diagnostics

Medical apparatus

Pharmacology

Pathologies

Symptomatology

Anatomy

Musculoskeletal system

Endocrine

Respiratory cardiovascular

Urinary

Nervous

Digestive

Reproductive

Integumentary


Treatments

Acronyms and abbreviations

Specializations

OB/GYN & genetic counseling

ENT

Pediatrics

Emergency medicine

Oncology

Surgery

Orthopedics

Radiology

Nutrition counseling

Endocrinology

Ophthalmology

Neurology

Psychiatry

• Skills...

Consecutive interpreting (within the context medical terminology and specialties above)

Simultaneous interpreting (within the context medical terminology and specialties above)

Sight translation (within the context medical terminology and specialties above)

• Other topics covered (Please describe)

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


____________________________________________________________________________________________________________________________________________________________


Confidentiality Agreement

I, ______________________________, hereby certify that I am a student at Language Access Consulting & Training L.L.C., and I understand that any information obtained through my candidacy here with be kept strictly confidential. This confidentiality agreement covers, but not limited to, all training materials (written, verbal, or in any other form), methods of instructions, case studies, and any other materials deemed and marked by Language Access Consulting & Training L.L.C. as confidential.

I understand that any unauthorized release, sharing, or mishandling of this confidential information at my end is considered a breach of confidentiality. In addition, I understand that my breach of confidentiality may serve as grounds for my immediate dismissal of the training program without refund, and that I may be held financially and legally responsible for any resulting damages.

Candidate’s name: ______________________________________________

Signature: ___________________________________________________

Date signed: _______________________________________________


Copyright Statement

• All rights reserved. No part of this copyrighted program materials (written, audio, video, or otherwise) may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of Language Access Consulting & Training L.L.C., except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law

• Any use of the Language Access Consulting & Training L.L.C. program Materials not expressly permitted in this Copyright Statement is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Language Access Consulting & Training L.L.C.

• For permission requests, write to Language Access Consulting & Training L.L.C.: [email protected]

My signature herein is an acknowledgment that I read and agreed to this Copyright Statement:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________


Interpreter Trainer Recruitment Notice

“At Language Access Consulting & Training L.L.C., we continually strive to improve the content and delivery of our training programs. Therefore, Language Access Consulting & Training L.L.C. currently employs, and in the search for, the best medical interpreter trainers in the United States.”

Currently, Language Access Consulting & Training L.L.C. has an opening for qualified interpreter trainers with the following qualifications:

• Minimum three (3) years of experience as a medical interpreter (five (5) years preferred) • Bachelor’s degree or higher • Professional medical interpreting of 40 hours (60 hours preferred) • Adherence to the International Medical Interpreter Association (IMIA) “Instructor Code of

Ethics" • Nationally certified CHI or CMI (if available in the instructor’s first language) • Minimum 8 hours of professional cultural competency training and exposure to diverse

populations (college level class is preferred) • ACTFL OPI level of Advanced‐high or higher in English (and in the other language if applicable) • Train‐The‐Trainer certificate from a national training program (TRIN college degree preferred) • Instructor will have a written plan for continuing professional development


Limitation of Liability Provision

• Language Access Consulting & Training L.L.C. The Interpreter Advantage (TIA) training program while providing a plethora of resources (audio, video, and links from the internet) for solely educational purposes, does not assume any financial, legal, or otherwise responsibility in regards to the content, accuracy, or potential personal or property damage resulting from the use of said resources

My signature herein is an acknowledgment that I read and agreed to this Limitation of Liability Provision:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________


Program Evaluation Form

“At Language Access Consulting & Training L.L.C., we continually strive to improve our training programs. Your input into the program you recently attended will assist us with this process and is appreciated.”

Program Name: The Interpreter Advantage (TIA)

Location: Language Access Consulting & Training L.L.C., Saint Paul, MN

Instructor’s Name: Mohamad Anwar

Date: ________________________

Candidate’s Name (optional): _______________________________

Candidate’s Phone (optional): _______________________________

Candidate’s email (optional): ________________________________

• Please indicate your level of satisfaction with each of the following (please circle): 1. Program met my expectations poor fair satisfactory good excellent 2. Program content poor fair satisfactory good excellent 3. Ability of presenter to communicate content poor fair satisfactory good excellent 4. Content and usefulness of handouts poor fair satisfactory good excellent 5. Area in which program was held poor fair satisfactory good excellent 6. Convenience of program day and time poor fair satisfactory good excellent 7. Overall, how would you rate this program poor fair satisfactory good excellent

• If you answered “poor” or “fair” to any of the above please indicate your reasons:

____________________________________________________________________________________________________________________________________________________________

• Did you use library resources or extra‐curricular materials because of this program? Yes No

• Would you recommend this program to friends or colleagues? Yes No

• How did you hear about this program?


____________________________________________________________________________________________________________________________________________________________

• What changes, if any, would you recommend for this program? ____________________________________________________________________________________________________________________________________________________________

• Do you have any suggestions for future programs? ____________________________________________________________________________________________________________________________________________________________

• Additional Comments: ____________________________________________________________________________________________________________________________________________________________

Thanks for providing your feedback!


Release of Information Policy

• I, ______________________________, hereby certify that I am a student at Language Access Consulting & Training L.L.C., and I am 18 years or older. I consent to the release of my personally identifiable information from my education records to the Commission for Medical Interpreter Education (CMIE) accreditation program of the International Medical Interpreter Association (IMIA)

• In addition, I understand that identifiable information from my education records may be shared with the Minnesota, or other state, Department of Human and Health Services upon written request

• I understand that the records to be released may include social security number, state‐issued ID and/or passport information, or any other information from my education records

• I understand that the purpose of this release of information to third parties is for reporting purposes and for obtaining & maintaining the accreditation of this training program

• Unless otherwise listed above, I understand that my education records will be kept confidential on file for at least five (5) years from the date of my completion of this training program at Language Access Consulting & Training L.L.C., and it will not be shared with any other third party

My signature herein is an acknowledgment that I read and agreed to this Release of Information Policy:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________

(Optional)

• I, ___________________________________________, hereby authorize Language Access Consulting & Training L.L.C. to release my academic records to the following individual(s):

Name of individual: _________________________________________________ Relationship to candidate: ____________________________________________ Name of individual: _________________________________________________ Relationship to candidate: ____________________________________________

• I understand that this authorization will remain in effect and will be kept in my file at Language Access Consulting & Training L.L.C. until I revoke it in writing


Sign Up Form

Date Name E‐mail Phone Comments


Training Registration Form

Please read carefully ALL training program policies and fill this form COMPLETELY. Then Email it with your resume to: [email protected], Fax them to: (651) 315‐7687, Or mail them to: Language Access Consulting & Training L.L.C. 1885 University Ave. West #36 Saint Paul, MN, 55104 First name: _______________________________________________________________ Last name: _______________________________________________________________ Title & organization (if applicable): ____________________________________________ Address: (street name & number) _____________________________________________ (City/State/Zip) ____________________________________________________ Phone: ____________________________ Fax: _________________________________ E‐mail address: ____________________________________________________________ Your two working languages: _ English _ & ______________________________________ Attended program: _ The Interpreter Advantage (TIA) ____________________________ Amount: _____ $ 650. 00 (Only six hundred and fifty dollars and 00/100 cents) _______

Payment type: □ Credit card □ Check (payable to Language Access)

□ Cash □ PayPal (payable to [email protected])

*If paying by a credit card, Please fill the following: Card number: _____________________________________________________________ Expiration date (MM/YY): ____________________________________________________ CSC: _____________________________________________________________________ Name on card (if different from above): ________________________________________ Phone number: ____________________________________________________________ *I, ______________________________________, hereby authorize Language Access Consulting & Training L.L.C. to charge my credit card for the amount listed above. Signature: ________________________________________________________________ Date: ____________________________________________________________________


Withdrawal & Refund, Suspension, and Grievance Policy

Withdrawal & Refund

• Candidate is eligible for full refund from the day of payment through 48 hours of scheduled training day and time

• Candidate is eligible for 50% refund in the 48 hours prior to scheduled date and time and through the conclusion of the program’s first day training

• Any withdrawal after the conclusion of the program’s first day training is non‐refundable

Suspension

• Candidate’s unauthorized repeated tardiness, lack of engagement in training activities, absence, or breach of confidentiality may be used as grounds for suspension

• Medical and personal/family emergencies will be considered on a case‐by‐case basis

Grievance

• All candidates are encouraged to address their specific concerns and/or grievances, if any, with the training program director (Mohamad Anwar: [email protected] or at 651‐789‐0832) in writing

• All concerns and/or grievances will be investigated, and their findings will be kept in the candidate’s file as well as in the program’s development plan

My signature herein is an acknowledgment that I read and agreed to this Withdrawal & Refund, Suspension, and Grievance Policy:

Candidate’s name: __________________________________

Signature: _______________________________________

Date signed: ________________________

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