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Administrative Office of the Courts

Automated Trial Court Services Unit

Electronic Temporary Restraining Order (eTRO)

eTRO User Manual

Electronic Temporary Restraining Order (eTRO) Version: Copy 1 eTRO Law Enforcement User Manual December, 2013

TABLE OF CONTENTS

INTRODUCTION ...................................................................................................................................... 3

LOGGING INTO eTRO ........................................................................................................................... 3

CREATE TRO ........................................................................................................................................... 4

PLAINTIFF TAB .................................................................................................................................... 5

QUICK ENTRY FROM MUNICIPAL COMPLAINT (ACS) ......................................................... 6

DEFENDANT TAB ............................................................................................................................... 9

TRO COMPLAINT TAB ..................................................................................................................... 12

PART I RELIEFS TAB ....................................................................................................................... 25

PART II RELIEFS TAB .......................................................................................................................... 30

SERVICE TAB .................................................................................................................................... 37

NJSP DV REPORT BUTTON .......................................................................................................... 42

PENDING SERVICE .............................................................................................................................. 45

TRO DRAFT TAB ................................................................................................................................... 51

TROs PENDING COURT PROCESSING TAB ................................................................................. 54

INFORMATIONAL COPY ..................................................................................................................... 57

MULTIPLE JUSRISDICTION USERS ................................................................................................ 59

SWITCH COUNTY ............................................................................................................................. 59

CHANGE MUNICIPALITY ................................................................................................................ 60

MUNICIPALITY OF ORIGIN ............................................................................................................. 61

MUNICIPAL COURT JUDGE’S TABS ................................................................................................ 62

MUNICIPAL TRO’s ............................................................................................................................ 62

STATE POLICE TRO’s ..................................................................................................................... 65

FORMS .................................................................................................................................................... 67

eCDR to eTRO - COPY DATA ............................................................................................................. 68

DVCR TO eTRO ..................................................................................................................................... 73

Name Check Detail List ..................................................................................................................... 75

Save Selections .................................................................................................................................. 76

View Selections .................................................................................................................................. 77

Go to TRO ........................................................................................................................................... 78

Domestic Violence History Pop-Up Screen .................................................................................... 80

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MISCELLANEOUS FUNCTIONALITY ................................................................................................ 93

FLOATING SIDE MENU ................................................................................................................... 93

LOCK/UNLOCK RECORD ............................................................................................................... 99

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INTRODUCTION The eTRO electronic Temporary Restraining Order is a web based application used by Law Enforcement, Judges, and Superior Court staff members to enter Temporary Restraining Orders. The eTRO application allows Law Enforcement to electronically submit a Temporary Restraining Order that has been issued by a Municipal Court Judge. The submitted electronic TRO immediately updates the DVCR where it is displayed as an active restraining order, and it is also sent to the Family Court Record Tracking System where a docket number is assigned. The eTRO application streamlines the process of recording the service information for restraining orders. A TRO that needs to be served on a defendant is readily available to Law Enforcement for printing, and the information is sent electronically to the court once served through the system.

LOGGING INTO eTRO

• Log into eTRO using your ID and password.

• Click on eTRO tab.

Note: If the user has access to more than one county and/or municipality, the Change Municipality Screen will display.

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A list of counties and municipalities will display from the drop down list. The user will be able to select the appropriate county and municipality based on their User ID.

CREATE TRO • Click the Create TRO button, from the home page. The Plaintiff Tab will display.

Note: The overall view of this page may vary depending on the User’s ID. Functionality is the same.

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PLAINTIFF TAB You will start with the plaintiff tab to capture victim’s information.

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QUICK ENTRY FROM MUNICIPAL COMPLAINT (ACS) The user will have the option of retreiving data from the ACS System by selecting:

• Select Complaint Type drop down box o Summons o Warant

• Enter the Complaint Number • Select Copy

The data that was added into the eCDR will populate the Plaintiff, Defendant, and TRO Complaint Tabs.

Note: For more information, refer to the eCDR User Manual.

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Plaintiff Information, continued

Note: The overall view of this page may vary depending on the User’s ID.

• Required fields are indicated in red. They are Name, Sex, Race and DOB.

• Alias (First, MI, Last)

o If an Alias name is entered, the user must include the Alias Type.

o If the plaintiff has more than one alias, the user can select the

hyperlink.

o This will display additional alias rows. A total of three alias can be added to the Plaintiff Information.

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o Selecting the button removes the data from alias and closes the hyperlink.

Confidential Information Confidential information will not be printed on the complaint. The following fields are considered confidential information:

• SSN • Mailing Address (Address Line 1, Address Line 2, City, State, and Zip Code) • Home Phone • Cell Phone • Work Phone • Employer Name • Work Address (Address Line 1, Address Line 2, City, State, and Zip Code)

Save and Continue If all the conditions are passed, the system will save all data, a confirmation at the top of the screen will be displayed. The user can then navigate to the “Defendant Information” screen.

• The TRO form will be saved as a TRO draft and system will navigate to the “Defendant” Tab. Click on the button, system will validate the mandatory fields.

Warning: If users do not click the “Save and Continue” button and the system times-out, all data entered will be lost. It is highly recommended that users periodically clicks on the “Save and Continue” button when entering and modifying data. Print Refer to Floating Side Menu within this document.

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DEFENDANT TAB

The following details/information can be entered or modified. All the fields in red on the screen are mandatory. The Defendant information contains the following:

• Name (First, Middle Initial, and Last name) • Sex • Race • Alias (First, MI, Last) • Alias Type

o If an Alias name is entered, the user must include the Alias Type.

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o Add Additional Alias (Alias First, Middle Initial, and Last Name)

If the defendant has more than one alias, the user can select the link. A total of three aliases can be added to the Defendant Information.

o This will display additional alias rows. A total of three aliases can be added to the Defendant information.

o Selecting the button removes the data from alias and closes the hyperlink.

• SSN • DOB • Eye Color • Hair Color • Weight • Height • Scars, Facial Hair, Tattoo(s) etc • Driver’s License # • DL State • DL Expiration Date (mm/dd/yyyy) • Mailing Address (Address Line 1, Address Line 2, City, State, and Zip Code) • Home Phone • Cell Phone • Work Phone • Employer Name • Work Address (Address Line 1, Address Line 2, City, State, and Zip Code)

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Save and Continue If all the conditions are passed, the system will save all data, a confirmation at the top of the screen will be displayed. The user can then navigate to the “Defendant Information” screen.

• TRO form will be saved as a TRO draft and system navigates to the “Defendant” tab Click on the button, system will validate the mandatory fields. Warning: If users do not click the “Save and Continue” button and the system times-out, all data entered will be lost. It is highly recommended that users periodically click on the “Save and Continue” button when entering and modifying data.

Conditions / Limitations

If users navigate outside the TRO Form screen without clicking the button, the system will display a message in a pop-up window,

prompting the user with the options to proceed or cancel their request.

• To proceed which will result in data lost; click the button.

• To cancel your request and remain on current screen, click on the

button.

Save as Draft

To save the TRO as a draft select the button. Or select “Save As Draft” from the Submit/Option drop down list on the Floating Side Menu then click the

button.

The system will display a confirmation message on the top of the screen and navigate to the “TRO Complaint” screen.

Print Refer to Floating Side Menu within this document.

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TRO COMPLAINT TAB This screen is used to enter/modify temporary restraining order complaint information.


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Note: All fields in red on the screen are mandatory.

Municipality of Offense

The user identifies the county and the municipality where the offense occurred. To modify the county and municipalities, select a county and municipalities from the drop down menu.

Police Case Number

Number assigned to the case by a Police Officer. This is a required field for all Law Enforcement and Municipal Judge users.

Incident Date

Type the date or click on the calendar icons to select a date.

To change the calendar month, click the left or right arrows next to the name of the month. To choose a date within the month, click the date number; to select the current date, click the “Today” link.

Incident Time

Type the time in each field and select “AM” or “PM” from the drop down list.

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Incident Information

Characters Left - As information is typed in the text area, the system counts the number of characters that the user is able to input and displays how many characters are left.

Incident Narrative Description

To add description, click in the text area and type the details of the incident.

Add Additional Incident

• Clicking the link results in an additional incident description field created.

• Maximum of four (4) additional incident description fields can be added.

• Any additional incident description field can be removed by clicking the button to the right of the new incident text area.

Note: Maximum characters entered for incident is 4000. If additional incident is added, total character entered for ALL cannot exceed 4000.

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Criminal Offense(s)

The following information is displayed with check box. Check all applicable boxes.

• Homicide • Assault • Terroristic Threats • Kidnapping • Criminal Restraint • False Imprisonment • Sexual Assault • Criminal Sexual Conduct • Lewdness • Criminal Mischief • Burglary • Criminal Trespass • Harassment • Stalking

The user is able to select or deselect any boxes.

The next section displays the following eight (8) questions.

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The user must select a “YES” or “NO” radio button. When selecting the “YES” radio button, the system will display a text box field. Additional data is required to be entered.

Question #1 – Any prior history of domestic violence reported or unreported?

• Select the radio button “YES” or “NO”.

o Selecting the “YES” radio button, the system will display in red additional information and open a text box field to enter data. The maximum number of allowable characters is 1,600.

o Once data is placed in the text box, the “YES” and “NO” radio buttons will gray out. To reactivate the radio button selection, the user will have to remove the text from the text box.

Question #2 – Does defendant have a criminal history?


o Selecting the “YES” radio button, the system will display a message in red: “(Submit any available criminal history report)”

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Question #3 – Any prior or pending court proceedings involving parties?


o Selecting the “YES” radio button, the system will display in red “Enter docket number, court, county, state” and a text box will display. The maximum number of allowable characters is 50.

o Once data is placed in the text box, the “YES” and “NO” radio buttons will gray out. To reactivate the radio button selection, the user will have to remove the text from the text box.

Question #4 – Has a criminal complaint been filed in this matter?


o Selecting the “YES” radio button, the system will display in red "Enter docket number, court, county, state" and a text box will display. The maximum number of allowable characters is 50. Data is required in the text box if the "YES" radio button is selected.

o Once data is placed in the text box, the “YES” and “NO” radio buttons will gray

out. To reactivate the radio button selection, the user will have to remove the text from the text box.

Question #5 – If law enforcement officer responded to a domestic call:

The system displays two questions for number five (5).

• Were weapons seized? • Was defendant arrested?

o Select the radio button “YES” or “NO” for both questions.

o Selecting the “YES” radio button, the system will display "Describe" in red and open

a text box field to enter data. The maximum number of allowable characters is 50. o Data is required in the text box if the "YES" radio button is selected. Once data is

placed in the text box, the “YES” and “NO” radio buttons will gray out. To reactivate the radio button selection, the user will have to remove the text from the text box.

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Question #6 – Plaintiff and Defendant Marital/Living Status

The system displays two questions for number six (6). Select an option by clicking on the radio button in 6A OR 6B to answer question six.

• 6A - The plaintiff and defendant are 18 years old or older or emancipated and are

• Married/Civil Union - If the Married/Civil Union radio button is selected, the Family Relationship check box will automatically check with a value of "Spousal/Partner" in the Specify box.

o Divorced o Present Household Member o Former Household Member

• 6B - The defendant is 18 years old or older or emancipated and plaintiff and defendant are:

o Unmarried o Co-parents o Expectant parents o Plaintiff and defendant had a dating relationship

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Question #7 – The plaintiff and defendant:

• Select one of the following options by clicking on the radio button.

o Presently reside together o Previously resided together o Never resided together

• What is your relationship to the defendant? (Specify)

o Click the Family Relationship check box. The system will display a drop down list. o Click on the arrow to view and select the plaintiff relationship to the defendant.

o Uncheck the box will result in the drop down list to disappear.

Question #8 – Children Information

To add children to a case, click on the link. The system will display/enable fields for the following information.

• Child Name (First, Middle, Last) • Sex • DOB • Reside with (Name)

Note: A total of six children can be added.

Note: If children data is not entered the associated questions below will not be activated.

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• Question #1 – Do you have any custody or support order from the court?

o Select the radio button “YES” or “NO”.

o Selecting the “YES” radio button, the system will display in red additional information and open a text box field to enter data.

• Question #2 – Are you seeking a temporary custody order for the children as part of this complaint?

o Select the radio button “YES” or “NO”.

o Upon selecting “YES” the children's name listed above are displayed with check box. You can select or deselect the check box of the corresponding children name entered.

Note: If “YES” is selected and the child’s name is entered, the name will be automatically pre-filled under Part I – Plaintiff Reliefs #12. This question along with the child’s name is disabled.

• Question #3 – Are you seeking ongoing support a the final hearing?

• No, visitation o Selecting this option, system will automatically check Part II – Defendant

Reliefs #1a. This question will be disabled.

o Yes, I want to suspend visitation.

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o Selecting this option, the system will display “Enter Docket #” field. Type the

FD docket number. The system will automatically fill Part II – Defendant Reliefs #1b and display the FD docket number in the corresponding fields. This question will be disabled.

o Yes, I would like visitation as follows. Explain Selecting this option, system will display a text box field. Type

visitation information. The maximum number of allowable characters is 150.

Selecting another option after selecting this option will collapse the entry field and any data entered will be lost.

If this option is selected, the system will automatically update Part II Reliefs - Defendant Reliefs #1c and display the text entered. This question will be disabled.

Note: If any text entered for this option is changed on the Part II – Defendant Reliefs #1c, system will reflect that change in the TRO Complaint - #3 question.

• Question #4 – Ongoing Support

o Select the radio button “YES” or “NO”. Self Dependant(s)

o Selecting the “YES” radio button, the system will display in red additional

information and open a text box field to enter data.

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o Data is required in the text box if the "YES" radio button is selected. Once data is

placed in the text box, the “YES” and “NO” radio buttons will gray out. To reactivate the radio button selection, the user will have to remove the text from the text box.

Question #5 – Medical Coverage


• Selecting the “YES” radio button, the system will display in red additional information and open a text box field to enter data.

• Click the check box for one or both fields below. The following fields will display: o Self o Dependant(s)

• Type data in the corresponding field checked.

Click on the button, system will validate the mandatory fields.

• If all the conditions are passed, the system will save all data, display confirmation at the top of the screen and navigate to the “Part I Reliefs” screen.

• If the conditions did not pass, system will display an error message and remain on the current screen.

Warning: If users do not click the button and the system times-out, all data entered will be lost. It is highly recommended that users periodically click on the

button when entering and modifying data.

Note: Upon clicking the button, the Temporary Restraining Order will save as a draft. The title of this screen will change from “Entry” to “Modify”.

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Conditions / Limitations

• Any field updated will not be lost if user navigates between the TRO Tabs before clicking the button.

• If user navigates outside the TRO Screen without clicking the button, the system will display a message in a pop-up

window, prompting the user with the options to proceed or cancel their request. To proceed will result in data lost; click the button.

• To cancel your request and remain on current screen, click on the button.


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PART I RELIEFS TAB This screen is used to enter/modify the Part I Reliefs Sought information.

Defendant Reliefs

The system displays Sought column to the left with checked box and the corresponding questions to the right.

• To enter the reliefs sought information, click on check box to the corresponding questions.

• The system will display a check in the box that was selected.

• Users are able to select/deselect most check boxes.

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Pre-checked Reliefs Reliefs # 1, 2, 3, 4, 5, 6, and 10 are automatically checked and disabled except for Relief 1 and 3a. The user will be able to deselect these check boxes, if necessary.

Upon clicking sought for reliefs, the system may display a text box. If that relief is checked sought, user must enter data in the corresponding field.

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Warrant

Selecting the check box for “Warrant to search and to seize weapons for safekeeping,” system will expand additional questions. All information in this section is displayed in red.

• Text boxes are displayed for questions “For any law enforcement officer”, #1 and #2. Click in the text area and enter the data.

• Once the data is placed in the text box, the check box will gray out. To reactivate the check box, the user will have to remove the text from the text box.

Plaintiff:

This section displays four questions. To enter reliefs sought for plaintiff information, click on check box to the corresponding questions.

• Reliefs # 12 and “Others relief for Children” are disabled.

o When “YES” is selected in question #2 on the TRO Complaint Tab (Seeking a temporary custody on the “Add Children” section) and the Children(s) name are

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entered, the children(s) name will display below the question “Others relief for Children”.

o When children information is added to the case, their name(s) will be displayed and the check box will be disabled.

• Reliefs # 13 “Other relief for – plaintiff:” and “Other relief for – children:”

• Users are able to select/deselect the check boxes.

• Upon selecting sought for reliefs, the system will display a text box. If that relief is checked, user must enter data in the corresponding field.

o Once the data is placed in the text box, the check box will gray out. To

reactivate the check box, the user will have to remove the text from the text box.

Law Enforcement Officer:

This section has the following option for Question #1.

• Plaintiff • Defendant

Additional text fields will display when the user selects the Plaintiff and/or Defendant check box. Click in the text area and type the details required.

o Once the data is placed in the text box, the check box will gray out. To reactivate the check box, the user will have to remove the text from the text box.

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• If all the conditions are passed, the system will save all data, display confirmation at the top of the screen and navigate to the “Part II Reliefs” screen.






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PART II RELIEFS TAB This screen is used to enter/modify the Part II Reliefs Sought information. The following details/information can be updated and/or modified. All the fields in red on the screen are mandatory.

Defendant Reliefs

• To enter reliefs sought for defendant, click on check box to the corresponding questions.

• Upon selecting sought for reliefs, the system may display a text box.

• If that relief is checked sought, user must enter data in the corresponding field.

Note: Reliefs 1a, 1b, 1c, Medical Coverage (Plaintiff and Defendant), and Ongoing Support (Plaintiff and Defendant) are pre-filled if children information is added to the case. If children are not added to the case, these reliefs are disabled.

Note: Reliefs sought are disabled when children are not added to the case.

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When children information is added to the case, the reliefs sought are pre-filled and protected.

Plaintiff Reliefs

• The system displays Sought column to the left with check box and corresponding questions to the right.

• To enter reliefs sought information, click on check box to the corresponding questions. The system will display a check in the box that was selected.

• Data is required in the text box if the corresponding check is selected. Once data is placed in the text box, the check box will gray out. To reactivate the check box, the user will have to remove the text from the text box.

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Click on the check box “Grant temporary possession”. The system will display text box field to enter data.

Add Comments

Clicking on the “Add Comments” link, system will display text box. Enter the data in the corresponding field.


• If all the conditions are passed, the system will save all data, display confirmation at the top of the screen and navigate to the “Findings” screen.






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FINDINGS TAB This screen is used to enter/modify findings information.

Findings Section

The system displays the following two options, select one by clicking on the corresponding radio button.

• TRO Denied by municipal court, forwarded to family part for administrative dismissal • TRO Granted

Note: Selecting one of the options is mandatory.

• Date - populated with system date after the user selects either the TRO Denied or TRO Granted radio button. The user may change the date if necessary by clicking on the calendar icon.

• Time - populated with system time, users may change if necessary by entering the data in the corresponding fields. For AM/PM, select from the drop down menu.

• Honorable – Type judges 's name of type one letter in the field and the chief judge of the municipality will display. Click on the judge’s name and it will populate the Honorable field.

• Municipal Court - Display field only. • County - Display field only.

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• Via Telecommunications – Optional field, this is selected if case was heard over the

telephone, video conference etc. By default this field is pre-checked. To deselect, click on the check box.

When the "TRO Granted" radio button is selected, the following message is displayed.

• Selecting “Yes” all sought reliefs will be automatically granted. Users can select or deselect automatically granted reliefs.

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• Selecting “No” the Findings Tab will redisplay, and the user must manually check each

relief that was granted.

Honorable

• The judge’s name for that municipality will appear once the user types a value in the Honorable field.

• Click on the judge’s name and it will populate the Honorable field.

• The user will be able to change the Honorable name if there is a substitute judge.

• Once the judge’s name is affixed to the TRO the button will

be replaced by a button on the bottom of the screen and the TRO Draft will be saved as an order.

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• If the judge’s name is not affixed to the TRO the button will remain on the bottom of the screen. Once the button is selected the “Service Tab” will display with the following message:

Notice to Appear to Plaintiff and Defendant

• Clicking “Both the plaintiff and defendant are ordered to appear for a final hearing on”, system displays the following fields:

o Date – Enter future date. o Time – Defaults to system time. User can modify time. o Location – populated with logon credentials. o County – populated with logon credentials.

• Clicking “Final hearing in this matter shall not be scheduled until”, system will display text box, enter the corresponding data.

• Clicking “Interpreter needed”, system displays Language dropdown box. Select from the dropdown menu.


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SERVICE TAB This screen is used to enter/modify service information. Once the TRO is saved, Law Enforcement will be able to create the NJSP Supplemental Domestic Violence Report.

The following details/information can be entered or modified. All the fields in red on the screen are mandatory.

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Return of Service

This section requires information of the person who served the following:

• Plaintiff was served • Defendant was served • Substituted Service • Defendant could not be served

Clicking the Plaintiff and/or Defendant check box, the system will display the following fields.

• Name – login defaults • Date – Default to system date • Time - Default to system time • County – Default to county logged-in • Department – Default to county logged-in

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Clicking the corresponding check box for “Substituted Service” and “Defendant could not be served”, the system will display the following fields.

All data is populated except for the text box.

• Text box – Enter data required • Name – First, MI, Last • Date – Default to system date • Time - Default to system time • County – Default to county logged-in • Department – Default to county logged-in

Service to the Defendant to be performed by

This section records the service information. The system displays municipality default to user logged on.

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Informational Copies to be sent to

This section records information where copies are sent. Click on the check box to select one or more options. The system will display two drop down menus. Select the county and then select the municipality.

• Municipality Police Where Def resides • Municipality Police Where Def works • Other Municipality • State Police (Only “County” drop down menu is displayed.) • Sheriff (Only "County" drop down menu is displayed.) • Comments - The comment text box is a required field.

Save and Submit

Click on the button, system will save the draft as an order. Upon

clicking button, system will display pop up window with “Yes” or “No” option.

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Selecting “Yes” system will save the TRO as an order. If an error occurs, system will display in red at the top of the screen, a list of all errors.

If all conditions are met, system will save the order and display confirmation.

Selecting “No” the system will return to the current screen.


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NJSP DV REPORT BUTTON

Once the TRO is saved successfully, the NJSP DV Report Button will display.

Click on the NJSP DV Report button and the PDF fillable Supplementary Domestic Violence Offense Report will be displayed.

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The user will be able to print and save the Supplementary Domestic Violence Offense Report by using the icons at the top of the screen.

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PENDING SERVICE This screen will display a list of all restraining orders pending service that originated in the user’s municipality and those restraining orders that have service requested by others. The user will be able to update service on docketed orders as well as TRO's pending court processing.

This screen will display for Law Enforcement and Municipal Court Judges. In addition to displaying pending service orders, the user will be able to view served, could not be served, requests for cancellation of service, unsuccessful service and requested service of an order through the drop down menu selection.

Note: Continuance Orders will be listed together with the unserved TRO/ATR. Continuance Orders must be served in conjunction with the TRO/ATR.


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The following information will be displayed under the Pending Service Tab.

• Defendant Name • Plaintiff Name • Order • Reference # • Entry Date • Requested by • To be Served by • Service Date • Service Status

The user will be able to view the current service status of the order by selecting the "Please select service status:" drop down box.

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The service status types are:

• All • Pending - A restraining order will display on the pending service tab when the order is

issued but not served. • Served - When Service on the defendant is entered, the municipality that entered the

service displays “Served” and other municipalities display as “Served.” • Could not be Served • Request Cancelled • Unsuccessful • Requested

The user will select a case using the radio button and then select an option from the dropdown

box and click . Based on the order selected, the dropdown menu will display only the applicable service options. The following service options are:

• Update Service - Will display the “Service Tab”. This allows the user to update service on the order.

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• Request Service – If the case originated in the users municipality, the “Request Service” option will be available. The user may request another municipality to serve the restraining order via this option. Once an order is request for service the Request Service pop up screen will display.

• Could Not Be Served - Will display the “Could Not Be Served” pop up screen if the user is not the originator of the order. The user will complete the pop up screen and service will be updated on the order.

Note: If the user is the originator, the “Service Tab” will display. The user will update the “Could Not Be Served” field and save the order.

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• Cancel Service Request - Only the originating municipality can cancel a request for service. Once the owner of the order cancels the request of service a message will display. The order will display on the Request Cancelled Screen for the requestee but the status of the requestor will remain on the Pending Screen.

• View/Print • Send Informational Copy – This function is only available for the originating municipality

of the restraining order.

Reminder: Only applicable service options will be displayed based on the case service status.

Service Status Processing

Orders will be automatically removed from the service tabs when:

• Pending Service - 14 days after the TRO is entered.

• When service is “Pending” but the order is removed from the Service Tab either because the TRO is Dismissed, FRO is entered, Amended TRO or the TRO is over 14 days old the service status does not change.

• Issuance of a Continuance Order (CO) automatically takes the restraining order off the “Pending Service” list.

• Served - 10 days after Service is entered.

• Request Service - Within 14 days of the request.

• Request Cancelled - Within 5 days of the requested date.

• Could not be Served - Within 5 days of notice that the restraining order could not be served.

• If the requested municipality could not serve the defendant they will send a "Could not be Served" notice to the requestor letting them know that they could not serve the

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defendant. The requestor may select a different municipality and send a new request for service, or update the system that the defendant could not be served.

• Unsuccessful Service - 10 days after the owner enters the unsuccessful is entered by the owner.

Sort Fields

Default sort is by Defendant Name in ascending order. All orders for the same defendant are displayed together.

Additional sorts are:

• Plaintiff Name – Alphabetical order in ascending order. • Entry Date – Latest to oldest. • Requested by – Alphabetical order in ascending order.


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TRO DRAFT TAB This screen displays the list of TRO drafts created by State Police Users. The users will be shown only those TRO Drafts to which they have access based on the user role.

Note: When a user has a TRO draft open in edit mode and a second user opens the draft, the draft will open in “read only” mode and the system will display a message stating that the draft is already open for editing. The person’s User ID and county will display.


The following details/information is displayed:

• Plaintiff Name • Defendant Name • Reference # • Entry Date • Entry Time • Status • Source

Selecting the "Plaintiff Name" hyperlink results in navigating to the "Plaintiff Tab".

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Or, select the radio button to the corresponding draft and an action from the select dropdown

box and the button. The user will have the option to modify, delete or view draft.

Selecting “Modify” navigates the user to the Plaintiff Tab.

Selecting “Delete” will display the following Delete message.

• Select “OK” or “Cancel”. o Selecting “OK” will delete the draft. The system will display confirmation

message.

o Select "Cancel" and the system will cancel the request to delete and remain on the current screen. No message will be displayed.

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Selecting “View Draft” displays a new window, the TRO Adobe PDF.

o The user has the option of viewing and printing the Draft TRO.

Note: When a user has a TRO draft open in edit mode and a second user opens the draft, the draft will open in “read only” mode and the system will display a message stating that the draft is already open for editing. The person’s User ID and county will display. The message displayed is:

For more information, refer to the Lock/Unlock Record Section within this manual.

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TROs PENDING COURT PROCESSING TAB


The following details are displayed:

• Entry Date • Entry Time • Defendant Name • Plaintiff Name • Reference # • Judge • Source • Service Date • Order Status

The “Defendant Name” field is enabled as a hyperlink. Selecting the “Defendant Name” hyperlink allows the user to view and/or print the TRO. The user has the option of printing the TRO.

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By clicking on the “Select” button, the user is able to View/Print, Update Service, or Request Service on the TRO.

Click the “Select” radio button.

• Select one of the options and click . o View/Print - Click here for more information on PDF Navigation. o Enter Service will display the Service Tab of the TRO. o Request Service will display the Request Service pop up window.

The municipality dropdown box will display all counties and

municipalities within the selected county. The red fields are required.

The user will select either or .

Note: The fields maybe populated with the defendant’s current address. This data is coming from the order. The user will be able to change the address, if necessary.

When the user selects the TRO will then be displayed under the Pending Service Tab - "Requested" Service dropdown option.

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Sort Fields

The default sort is by Entry Date and Entry Time. Other sortable fields are:

• Defendant Name • Source • Status

The user can skip from page to page by using the “Jump to Page” option. The user can also click on the arrows to move forward page by page or move to the end of the list by clicking on the side arrows.

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INFORMATIONAL COPY The purpose of this screen is to supply Law Enforcement Users and Municipal Court Judges a courtesy copy of restraining orders. It is for the users information only. The user will be shown only those orders that were sent to them. The user will be able to view/print the orders and delete them from the list. Informational copies will be available on this tab for 30 days. Click the Informational Copy Tab from the Home Page to access this screen.


The following information will be displayed:

• Plaintiff Name • Defendant Name • Form Type • Reference # • Entry Date • Judge • Source

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The “Plaintiff Name” field is enabled as a hyperlink. Selecting the “Plaintiff Name” allows the user to view the restraining order. The user can print the restraining order by clicking on the printer icon at the top of the page.

A cover page along with the restraining order is displayed when activating the hyperlink. By clicking on the “Select” button, the user is able to View/Print or Delete the restraining order.

• Click the “Select” radio button.

o Select one of the options and click . o View/Print – The order will display. o Delete - Delete will remove the Information Copy from the Tab.

Sort Fields

The default sort order is Entry Date descending. Other sortable fields are:

• Defendant Name ascending alphabetic order • Source

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MULTIPLE JUSRISDICTION USERS

SWITCH COUNTY The County Selection Screen will provide the user with a list of counties associated with the users role. The “Select County” field will default to the user's primary county. This screen will display for the State Police, Sheriff, and Superior Court Users. The drop down box will consist of the additional counties identified in the user's role.

Select the county from the drop down list and the button to proceed to the “Home” Page.


The user can navigate to the “County Selection Screen” at any time by selecting the Change County Tab from the Home Page.

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CHANGE MUNICIPALITY This screen provides Municipal Police and Municipal Judges access to multiple counties and/or municipalities based on their user role.

The user will select the county and the municipality from the “Please Select Municipality” drop

down box and click on the button. The system will navigate to the “Home” Screen.

Note: Municipal Police and Municipal Judges assigned to one county and one municipality will not have access to this screen.

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MUNICIPALITY OF ORIGIN This screen allows State Police users to Create TRO based on the municipality of origin. The user clicks on “CREATE TRO” and the “MUNICIPALITY OF ORIGIN SELECTION” Screen is displayed. The user also has the option to change the county, click “Change County” and the Change County Screen is displayed.

Select, “Please select the municipality of origin” field and the drop down screen appears with a list of municipalities in a specified county. The user selects the municipality and clicks

. Once the user clicks , the Plaintiff Tab is displayed.

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MUNICIPAL COURT JUDGE’S TABS

MUNICIPAL TRO’s This screen displays a list of TRO drafts submitted by Law Enforcement for Municipal Judge’s review. Only Municipal Judges users have access to this tab.

Once the draft becomes an order, it will be removed from the Municipal TRO Tab. The TRO will then be displayed on the Pending Service Tab and the Pending Court Processing Tab, if not docketed.

Note: The users will be shown only those records to which they have access based on the user role.

The following information is displayed:

• Plaintiff Name • Defendant Name • Reference # • Entry Date • Entry Time • Status

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Selecting the Plaintiff Name, results in navigating to the Plaintiff Tab.

Or, select the radio button to the corresponding order, an action from the drop down box and

the button. The user has the option to modify, delete or view draft. If the user selects “Modify”, system will navigate the Plaintiff Tab. The user will be able to update the TRO.

A system message will display when the user selects the "Delete” option. The user selects the

"Delete" radio button option from the drop down screen and selects . The system will display a confirmation message.

Select “OK”. The system will display a confirmation message.

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• Select “Cancel” the system will cancel the request to delete and remain on the current screen.

• Select “View Draft” and the system displays a new window with the TRO Adobe PDF.

• If there are no cases listed in the TRO Draft Tab, the system will display “No data found”.

Sort Fields

The default sort is on Entry Date in ascending order. Other sortable fields are:

• Defendant Name

Note: Drafts will be automatically deleted 7 days after the created date. When the draft is deleted, a record will be saved in the Audit Table for future audit needs.

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STATE POLICE TRO’s This screen displays all TRO Drafts that have been saved as “Draft” by State Police users. This Tab is available to Municipal Judges users only . If the user has access to more than one county, the “Please Select County:” field is displayed. Select the county and press enter.

The following details are displayed:

• Plaintiff Name • Defendant Name • Reference # • Entry Date • Entry Time • Status • Source

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Selecting the Plaintiff Name hyperlink, results in navigating to the Plaintiff Tab.

Or, select the radio button to the corresponding order, an action from the drop down box,

and . The user has the option to modify or view draft.

• Modify – Displays Plaintiff Tab. • View Draft – Select “View Draft” and the system displays a new window with the TRO

Adobe PDF.

Sort Fields

The primary sort is on the Entry Date. The most recent draft order is displayed first. The user can also sort by Defendant Name.

Note: Once the Draft is “Saved as an Order” it is removed from the Draft Tab and appears under the Pending Service Tab and the TRO's Pending Court Processing Tab, if not docketed.

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FORMS This screen provides all users the capability to print blank order forms based on their user role. Municipal Court Judges and Law Enforcement users will be able to print blank TROs.

The user chooses the TRO Order to print and a PDF file for that order will be displayed. The TRO Order is a fillable form, however, if this form is completed it will not be documented in the system.

Note: This form can be saved onto the user’s desktop to be utilized for contingency purposes only. An example would be that the system was down and the user did not have access to create the TRO. The user will be able to access the fillable form but once the system becomes available, the user will have to enter the order into the eTRO System to document accordingly.

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eCDR to eTRO - COPY DATA

Law Enforcement will be able to copy a complaint from the eCDR System to the eTRO System. From the eCDR Home Page:

• Click on CDR Generation Tab. The Complaint Generation Screen will display.

• Complete the Complaint information. o Domestic Violence Ind. – must have a value of “Y” o Court Code: - The user must have user access to the Court Code in eTRO

to be able to copy data from one system to the next. o Complaint Number – From the drop down select either “Summons” or

Warrant. o Select “Next” and the Complaint Detail Information will display.

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• Complete all the information. All fields in red are required. • Click Verify and Continue to save the data.

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• Click on the Narrative Tab and complete the narrative. • Click on the Add/Modify button to save the data.

• Click on the Involved Person Tab. Complete the following fields:

o Type: - Select the “?” and select “VICT” from the table menu. o Name (FML) o Address o City o Home Phone o State

• Click on the Add/Modify Involved Person button to save the data.

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• Select the eTRO Tab from eCDR Tab selection. The data will populate the eTRO –

Create TRO Tabs.

• The Involved Person data that was populated in eCDR will populate the Plaintiff Tab fields in eTRO.

• The Complaint data that was populated in eCDR will populate the Defendant Tab fields in eTRO.

• The Narrative data and the charging data from eCDR will populate the TRO Complaint Tab fields in eTRO.

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DVCR TO eTRO

The Name Check Screen provides law enforcement with the capability to perform searches on individuals who have restraining orders issued. Law Enforcement will be able to search on three types of criteria: Name (Last, First), SSN (Social Security Number), SBI (State Bureau of Identification).

The following fields will be displayed:

• Name (Last, First) • Date of Birth - (MM/DD/YEAR) • SSN – Social Security Number • SBI – State Bureau Identification

Search Crieria

• Name (Last) – This is a required field if search for name. The user will be able to perform a search on an initial. If the Name does not exist, the following error message will be displayed:

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• Name (First) – This is a required field if Last Name exists. The user will be able to

perform a search on an initial. If the first name is not entered, the following error message will be displayed:

Note: If the search is too generic, such as the last name "Smith" or "Jones", the user will need to refine the search with additional information. The following error message will be displayed:

• Date of Birth (MM/DD/YEAR) – This is not a required field. This field is not designated as a search field. This field is used as an identification aid by bolding any returns that match the date of birth. If the date field is entered incorrectly, the following error message will be displayed:

• SSN: (Social Security Number) – This is not a required field. The user can search for the social security number only. No other data is required. If the social security number is incorrect, the following error message will be displayed:

• SBI (State Bureau Identification) – This is not a required field. If the SBI is incorrect, the following error message will be displayed:

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If there is a match on social security number or the SBI in FACTS, but it is not a DV case, the following message will be displayed:

The button will return all search criteria fields to blank. In order to begin a search, enter the search criteria and click on the button. The Name Check List Screen will be displayed.

Name Check Detail List

The application will search through the FACTS Database and return a list of names. The following detail screen will be displayed:

Note: The button will return all search criteria fields to blank.


• Identifier - Party ID or TRO • V/D - Victim/Defendant • Name • AKA - Alias - An asterisk will display under "AKA" if an alias exists and the

following case listed on the screen will display the most current name identifier.

Note: The asterisk will not display if the case has not been processed in Superior Court even though there is an alias.

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• DOB - Date of Birth • SSN - Social Security Number • SBI - State Bureau of Identification • Sex - Male (M) or Female (F) • Race • Address • WAR - Warrant - A "Y" will be displayed if there is an active warrant

(statewide)

Identifier Hyperlink

Selecting the Identifier hyperlink displays the FACTS Domestic Violence History pop-up screen. This is where the user will be able to determine whether the Plaintiff and/or the Defendant selected is correct. The hyperlink will display the Domestic Violence History Screen.

Save Selections

The user has the option to save the selection by clicking on the select button and the

button. Once saved, the user will be able to view the selection by choosing

the button.

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View Selections

Click on the "Select" check box and the "View Selections" button. The View Selection Screen will be displayed.

Selecting the remove check box and the button will remove any victim or defendant that does apply to the search.

The button will return the user to the Name Check Screen.

.

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Go to TRO

The Go To TRO button supplies the user with the capability to copy data from the DVCR to the eTRO System. See Copying data to the eTRO System on the following page for more information

Select the ROLE drop down box. Select either:

• Plaintiff (PLA) or • Defendant (DEF)

Selecting the "GO To TRO" button will navigate the user to the eTRO System.

Note: The user may select just the Plaintiff Role, or the Defendant Role or may select both the Plaintiff and Defendant. If the Plaintiff Role is just chosen, only the Plaintiff data will be sent to the eTRO System.

When both the Plaintiff and the Defendant are chosen, the ROLE will look like this:

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Once the user selects the “Go to TRO” button, the system will navigate to the eTRO System. The Plaintiff Tab will display with all plaintiff information from the DVCR as well as the Defendant information.

The user will be able to complete the TRO.

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Domestic Violence History Pop-Up Screen

The Domestic Violence History Pop-Up Screen will display detailed information on the party, alias, case, jail and orders.

The Header Information will display the following information:

• ID: • Name: • DOB: - Date of Birth • SSN: Social Security Number • SBI: - State Bureau of Investigation

The following tabs will be displayed providing the user with the following information:

• Party Details • Alias - This tab will display if alias information exists. • Case Details - This tab will display if the case has been docketed in Superior Court. • Order - The tab will display if the case has not yet been processed in Superior Court.

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Party Details Tab

The Party Detail pop-up will provide demographic information on the selected individual.


• Race • Gender • Height • Weight • Hair Color • Eye Color • D/L - Driver's License • DL State - Driver's License State • DCF Participant - Department of Children and Families (NJSpirit) • Death Indicator - (Y if death has been recorded, birth place, spoken language, home

phone, work phone, occupation type and comments. • Birth Place • Spoken Language • Home Phone: • Work Phone: • Occupation Type: • Comments: • Warrant Details: The warrant details lists the active warrants issued.

The following fields are displayed:

• Number: - Generated from the FACTS System. • Type: The type of warrant such as bench warrant, arrest warrant, arrest war/detainer,

probation warrant, 9 - 5, juvenile warrant, and enforcement probation. • Issued Date: The date the warrant was issued.

If there aren't any active warrants, the following message will be displayed:

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• Jail Status: The jail status field displays current information from the County Correction

Information System (CCIS), when a Family Court defendant and a jail inmate have been determined to be the same person ("linked"). This is done by family court personnel via the FAMJAIL System.


• Commitment #: • Jail ID #: • Jail Status: The Jail Status definitions are as follows:

o In Jail - The defendant is "Linked", and was committed on.. o Discharged - The defendant is "Linked", and was last discharged on .. o BLANK - The defendant is not "Linked", jail status is unknown. o Not Available - The defendant is "Linked", however, the jail status is not

currently available for display. • Commit Date: • Discharge Date: • Discharge Reason:

If there isn't any jail information, the following message will be displayed:

• Address List - Supplies the user with a list of addresses where the defendant has resided.

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• Address • Type: Identifies whether the address refers to the home or work address. • Employer Name

If there isn't any jail information, the following message will be displayed:

Case Detail Tab or Order Tab

The Case Detail Tab or Order Tab will display all Domestic Violence cases and violations of the restraining orders associated with the defendant.


• Docket # • Case Status • Defendant/Victim • TRO Issued • Served - Service on the TRO • FRO Issued • Served - Service on the FRO

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• Print/Enter - Print/Enter Service when the ID is a TRO - The Print/Enter Service button

will display if service has not yet been completed. Clicking on the Print/Enter Service button will navigate the user to the eTRO Case Detail Screen where the user will be able to print and enter service.

• Print/Enter Service when the ID is a Party ID from FACTS - The Print/Enter Service button will display next to the "Served" field. Selecting this button will navigate the user to the eTRO Case Detail Screen where the user will be able to Print, View and/or Enter Service on an order.

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Clicking on the "twistee" ( ) allows the user to review the reliefs associated with the restraining order, FV Docket Number or the violations of that order from the FO Docket Number.

Clicking on the Print/Enter Service Button will navigate the user to the eTRO System where the user will be able to print and update service of the order.

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The Case Detail Screen will display in the eTRO System. The user will:

• Select the radio button • And Select an Action from the drop down box.

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Action options are:

• Print Preview - Selecting Print Preview will display the order in PDF Form. The user will be able to print the order by selecting the print icon.

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• Hyperlink - The user will also be able to view and print the order by clicking on the order hyperlink.

Update Service - The user will be able to update service by clicking on the radio button to the corresponding order and selecting the Update Service option from the Action drop down box and click continue.

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The Service Tab will display. To save the updated service, the user will click on the Save & Submit button at the bottom of the screen.

Note: The user will also be able to Update Service and Print the order from the Floating Side Menu.

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To return to the Case Detail Screen, the user will:

• Click on the Flowing Side Menu • Select Cancel • A message will display, "Any unsaved data will be lost. Would you like to proceed?" • Select "OK"

The Case Detail Screen will display. The user will be able to navigate back to the DVCR System by clicking on the Return to DVCR Search button. The DVCR Name Check Screen will display.

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Alias Tab

The Alias Tab will display all alias associated with the party.


• Alias Name • Description

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Order Tab

If there is an order pending court processing, information will be displayed on the Order Tab. The Case Details Tab will not be displayed.


• Order Status • Date • Victim • Municipality • TRO Issued • TRO Served – Please see Case Detail Tab for detailed instructions on the Print/Enter

Service • Acts Committed • Relief Results

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MISCELLANEOUS FUNCTIONALITY

FLOATING SIDE MENU The floating side menu is displayed on all the screens when entering or viewing an order/draft.

Floating Side Menu Details

• On the left side of your screen, the system will display a Floating Side Menu. The menu is always visible and will float/move as the page is scrolled.

• To view the details of the Floating Side Menu, click the “Save/Submit Option” to expand the menu.

• The following details maybe displayed on the Floating Side Menu depending on Judges signature.

o Save/Submit Options drop-down and “Select” the drop down box. The following options will display depending on the status of the TRO. Save as Draft displays when the user is saving the TRO without the

Judge’s signature.

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Once the user selects “Save a draft” the drop down box will close and

the user has the options to Submit, Spell Check or Cancel.

The “Submit” button will save the TRO as a draft and return the user back to the Findings Tab.

A confirmation will be displayed at the top of the screen to indicate that the request has been processed successfully.

Selecting the “Cancel” button displays the following message:

• Selecting “OK” brings the user to the Home Page.

• Selecting “Cancel” leaves the user on the Findings Tab.

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Save as Order displays when the user is saving the order with the Judge’s signature.

The “Submit” button will save the TRO as an Order and return the user back to the Findings Tab.

A confirmation will be displayed at the top of the screen to indicate that the request has been processed successfully.

• Print Preview o Select Save/Submit Option from the Floating Side Menu.

o Select Print Preview from the drop down screen.

o Select Submit and the draft or order will be displayed. The user will be able to print the draft or order from this display.

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• Spell Check Button o The Spell Check enables you to check the current screen one word at a time.

o Click the “Spell Check” button and a Spell Check dialog window is displayed.

o If misspelled words are detected the following pop up screen will display.

o The misspelled word will be highlighted and there will be several suggestions of words that you may have meant to type.

• Buttons and Controls o Not Found – Words not recognized in the dictionary.

o Replace With – The word most likely matches the misspelled word that is

highlighted in the suggestions list.

o Suggestions – Words not recognized or considered misspelled, the system

determines which words in the dictionary are similarly spelled and displays a list of those words. The word most likely matches are highlighted.

o Replace – To replace only the single word currently highlighted.

o Replace All – To replace misspelled word with the currently highlighted word in

the suggestions section. If any identical instance of the misspell word is detected on the current screen, they will automatically be replaced with this function.

o Ignore – This functions lets you skip the highlighted word without changing it.

o Ignore All – This command is used to accept particular misspellings.

o Learn – Look up definitions and spellings via the Internet.

o Finish – This button closes the spell check dialog window. If changes are updated, then it will be preserved upon clicking the “Finish” button.

Note: Clicking the “Finish” button does not save your current screen.

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• If misspell words are not detected, the following Spell Checker dialog

window is displayed. Click the “Close Spell Checker” button to close the window.

Cancel Button

• Click on the “Cancel” button to cancel the changes on the screen and reset all the information to when the screen was loaded.

o System will display a popup message box.

o Click the “OK” button to navigate to the screen you previously access the order/draft.

o Click the “Cancel” button to close this popup message box and continue with the enter/modify process on this screen.

Note: Upon cancellation of order/draft creation process, all information entered or selected on the case will NOT be saved and will be lost.

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LOCK/UNLOCK RECORD

The lock feature was designed to prevent data corruption by two users accessing and updating a case at the same time. A message will display notifying the “second user” that another user is accessing the case. This message displayed is as follows:

The message displays the User’s ID (primary user) that has the case open for editing. To release the record from lock mode, the primary user must exit the case before the secondary user can change any data.

The primary user must:

• Exit the case by using the Floating Side Menu and selecting “Cancel”. • A message will display asking the user if they want to proceed. Select “OK”.

• The eTRO application will need to be closed by clicking on either Close or exit eTRO from the upper right hand corner of the screen.

• Once the case is closed by the primary user, the secondary user will be able to reopen the case. The secondary user will have the exit the case and re-enter to have access to the “Modify” Mode.

Note: If the user is still receiving the lock message after the primary user has closed out of the application, the secondary user will have to sign out of the eTRO application and close the browser. Then log back in.

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