Administrative Capacity Administrative Capacity Building in HungaryBuilding in Hungary

Viktor HorváthViktor HorváthPrime Minister’s OfficePrime Minister’s Office

Republic of HungaryRepublic of Hungary

Main targetsMain targets

Foster the planned reforms in the public administration

Try to reach system-wide changes

Giving priorities to the potential incentives

More emphasis on the effectiveness of the public administration (social outcome)

Interventions should be efficient: operational costs after the interventions should not be higher than before

Available resourcesAvailable resources

HumanHuman

Applied Applied technologytechnology

Better services

Better governance

Socio-economic factors

Demographic factors

CultureInstitutions

ProcessesProcesses

Resources: Human factorResources: Human factor

Intervention areas Measures

Leadership Training

Improving capability Recruitment, reform of the training-system

Initiating and managing a cultural change

New pay-scheme, changing the attitude of the leaders

Openness New ways for communication

Resources: Process managementResources: Process management

Intervention areas Measures

Strategic management Introducing new management techniques

Better governance Use of information (co-ordination, IT), quality in law-making, use of other policy-tools, partnership

Better self-governance Organisation-development, involvement of partners

Quality in service-provision

Deregulation, IT

Problems I.Problems I.

Handling the trade-offs between efficiency and effectiveness

Results of the interventions should be sustainable in fiscal terms

Orientation on customer dis-satisfaction

Bridging the gap between the objectives of the ESF and some necessary changes in staffing

Risk assessment: some interventions need political back-up and/or new laws

Problems II.Problems II.

Choosing indicators

Problems of international benchmarking

Non-availability of relevant data

Data based on surveys

Defining target values

Partnership: Not a problem – a chance

Thank you for your attention!