Sharing isn’t normal

AD-131 - What Prevents People From Sharing? How Organizational Culture Impacts ECM Deployments

Failure to share is often a major factor in the failure to realize the full potential value from an ECM deployment. Whether your goal is compliance, building corporate memory, knowledge management, or collaboration, a culture of openness and sharing is essential for maximizing the promised productivity or efficiency gains. In this session we'll discuss how to audit your organizational culture to understand the barriers it may be presenting to sharing and the interventions you can take to start your organization down the path of change.

Sharing is nice, but is it useful?

What is it anyway?

How do we get people to do it?

SharingPersonal

Organizational

Process

Technology

What does “knew” mean?

what is sharing?

this isn’t sharing – its dividing

“our increasingly efficient communal prosthetic memory” – William Gibson

“If I have seen farther than others it is by standing on the shoulders of giants ”

- Sir Isaac Newton

Together we transcend ourselves.

Do great things

Avoid catastrophes

Nancy dixon

1. Social Sensitivity2. Even distribution of

contributions

A team with a bit of sense and technology can consistently outperform a genius and the world’s most powerful computer

The overall winner was a team that contained neither the best human players nor the biggest and fastest computers. Instead, it consisted of "a pair of amateur American chess players using three computers at the same time. Their skill at manipulating and "coaching" their computers to look very deeply into positions effectively counteracted the superior chess understanding of their grandmaster opponents and the greater computational power of other participants."

http://blogs.hbr.org/hbr/mcafee/2010/02/like-a-lot-of-people.html

Its not the wisdom of crowds

it’s the aggregated wisdom of individuals.

http://haiti.ushahidi.com/

Aggregation can be serial or parallel

1.Sharing is about listening2.Listening is about

respect, confidence, humility and purpose

3.Sharing must be an organic part of work – good technology helps

Why don’t people share?

Hoarding vs. sharing

Not all feedback is welcome

Willingness to be human

level of effort required to share

Is anyone listening?

MUTUALRESPECT

Why DO people share?

http://youtu.be/rrkrvAUbU9Y

intrinsic motivation

Autonomy

Mastery

PURPOSE

So - about that cultural “audit”

Discuss: Who shares?

Everybody

Nobody

Some teams (support, marketing)

We don’t know what the CXOs do

Don’t know

Discuss: Why do they share?

Its an organic part of how they work

They have incentives to share

They have alignment

We depend on each other

Don’t know

Discuss: What do you share?

Finished Documents

Rough Drafts

Everything

Nothing

Don’t know

Discuss: When do you share?

Early and Often

At the end of a project

Continuously

When reminded

On Demand

Don’t know

Discuss: How do they respond?

By engaging

They don’t

Randomly

Acerbically

Don’t know

Discuss: Who’s listening?

Everyone

No one

Random people

The right people

Don’t know

Discuss: organizational respect index – gut check

1. It is generally assumed that you are competent and have something important to contribute.[By your boss, your peers, your subordinates, your C-Suite, others]

2. You generally assume that others in your organization are competent and have something important to contribute[your boss, your peers, your subordinates, your C-Suite, others]

3. People here believe that feedback generally makes things better.

4. People here believe that mistakes are inevitable, and we should do what we can to avoid them, but plan for them, and learn from them.

How strongly do you agree with each of these statements?

1.Sharing is about listening2.Listening is about

respect, confidence, humility and purpose

3.Sharing must be an organic part of work – good technology helps

prescription

Promote listening.

Make it effortless to share and create shared views of problems.

Aim for technology that captures work organically.

Call to action

Lunchtime panel today at noon in Harbor 6

BY-222 - Improving Productivity and Results with Social CollaborationThursday, 10:05 am

Check our social technologies on the showroom floor with an eye toward promoting listening

Call me, beep me

Twitter @Deb_Lavoy

On Linked In/Facebook Debra Louison Lavoy

Email: dlavoy@opentext.com