actual product may not resemble the picture special ...implementation of service management system....
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For further information visit www.eccinternational.com or email to [email protected]
SMS Implementation & E-Learning Toolkit Service Management System (ISO 20000:2011 & ITIL v3)
WHAT WILL YOU GET ?
SPECIAL DISCOUNT FOR SMEs & NGOs
ABOUT THE TOOLKIT
KEY TOOLKIT HIGHLIGHTS
ISO/IEC 20000:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.Implementing effective organizational Service Management System requires a team which is knowledgeable of best practices, a strong organizational management system and an infrastructure which supports the same. Some of the common challenges that companies face while implementing an SMS include:• Understandingthelevelofprocessmaturitythatisneeded• UnderstandingwhatexactlyitmeanstobeSMScompliant• Lackofabilitytodemonstratethat“wehave”or“plan”tohave”management control of processesThis SMS toolkit provides a baseline set of tactical deliverables for IT/IT Enables orga-nizations. It includes essential training, support materials to guide and accelerate the SMS compliance of an IT focused organization.
This toolkit highlights the following that will help you accelerate the development and implementation of Service Management System.• Extensivetrainingmaterialforthe14processareasoftheSMS• VisuallyrichanimatedlearningoftheSMSbenefitsandimportance.• Aselfassessmentquestionnairetocheckyourorganization’sreadinessto adopt SMS standards and policies • LibraryofmaterialsincludingGuidance,templates,process,procedures, glossarytosupportallthe14processareas• Concise&customizable300+forms,templatesandotherprocessassets which are ready to use and rapid to deploy. • 70+easytocarryflashcardsexplainingeveryprocessareainagist.• EasytoaccessSMSManualforyoureasyunderstandingoftheISO/IEC 20000 standard
Comprehens ive library of well or-ganized assets to implement SMS in a CD
Softcopies of post-ers, life size ban-ners & reference cards to launch the SMS implementa-t i on /awareness campaign
Remote consulta-tion for additional SMS implementa-tion support and guidance
Deck of 72 cardswhich explainsevery process area of ISO 20000 in a nutshell
Actual product may not resemble the picture
For further information visit www.eccinternational.com or email to [email protected]
• Designedtohelpcompaniesputinplace‘fit-forpurpose’documentation,implementITILservicemanagement best practice
• PerfectinvestmentfororganizationsseekinganoptimalroutetoSMSbestpracticeguidingcompaniesthrough best practices
• Containsrelevantdocumentationtoensurecorrectimplementationandenjoytheconsequentorganizationaland commercial benefits
• ProvidesbestpracticeguidanceonhowtomanageITinfrastructureandstreamlineservicesinlinewith(business) expectations
HOW CAN THIS TOOLKIT HELP ?
WHO SHOULD BUY ?
TESTIMONIALS
• BPOsandCallCenterServices
• ITandITenabledservices
• Logistics&Manufacturing
• Hotels&Restaurants
• Hotelandtourismservices
• Banking&Financialservices
• Telecommunicationservices
• Healthcareservices
• Governmentservices(e.g.,Taxdepartment)
KEY CLIENTS
“We struggled to implement theISO27001formorethan3years.In spite of our staff attending any trainingsonISO27001butafterweused the ISMS toolkit from ECCI, we were able to learn more about ISO 27001 through samples andtemplates provided in the toolkit, we implemented a very good infor-mation security management sys-tembasedon ISO27001andgotcertifiedimmediately.”
“It was really helpful to combinetoolkit with consulting for the pro-ject. The toolkit helped our com-pany to save cost and finish the project faster than the projectedtimeline.ThankyouECCI!”
“Accordingtoourestimateitwouldtake about 6 months time and about 3 resources to develop all the documents based on the ISO standard, and when we were intro-duced to the toolkit from ECCI, we found what we needed and could save a lot of money and time. The value of the toolkit is priceless but it comes at a very affordable price from ECCI, I would recommend it toanyorganizationinterestedin.”
For further information visit www.eccinternational.com or email to [email protected]
TOOLKITS SNAPSHOTS
SMS FRAMEWORK
Service Management processes within the structure
SMS MANUAL
Structured Illustration of official international standards
TRAINERS KIT
Carefully compiled selection of documents for trainers
SMS OVERVIEW
Providesvisuallyandacousticallyanimatedroleplaying
GLOSSARY
List of terms and definitions for reference
TRAININGS
Ready-to-use presentations
For further information visit www.eccinternational.com or email to [email protected]
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CONTACT INFORMATION
ABOUT US
APEX GlobalAPEX Global (The Academy for Professional Excellence) is the learning solutions arm of ECCI—the leadingprocessimprovementsolutionsprovider inSoutheastAsia.Oursoleaimistopromoteperformanceexcellenceamongprofessionals.Wehelpourcustomersachievegreatersuccessthrougheffective,experientialandresults-orientedtrainingdelivery.
Our professional development solutions cover Trainings and Conferences, Managed Services and Learning on Demand. Weorganize public trainings and in-houseworkshops tailored for specific organizations.Wehelp companiesmanagetheir non-core yet critical training function through end-to-end training management - starting from planning and needs analysis to program evaluation and records management. The Learning on Demand products we offer provide convenient and innovative ways for learning.
Applyingtheexperienceof trainingover100,000professionals in the lastdecade,astrongpoolofexpert trainersandfacilitatorswithexpertiseinanichearrayofdomainsandastrongregionalpresence,weprovideanextensiveportfolioofhigh-quality industry specific and functional programs coupled with high quality training materials to deliver our ultimate “promise”—theR.E.A.L.learningexperience.
ECC InternationalECCI is the leading process improvement solutions provider in Southeast Asia, focused on process consulting,automationsolutionsandlearningoutsourcingservices.Wehelpcompaniesachieveperformanceexcellencebyassistingthem implement management systems and international standards/best practices across multiple domains and industries.
Our partnerships with best-in-class technology companies help drive sustained excellence for our customers. As asolutionsproviderwithinstructionaldesigncapabilityandsubjectmatterexpertiseinnicheareas,wehelporganizationsimplement learning strategies and design learning content for improved performance.