48668: Acronis True Image: Cleanup Utility

Applies to:

· Acronis True Image 2017

· Acronis True Image 2016

· Acronis True Image Cloud

· Acronis True Image Small Office

· Acronis True Image 2015

· Acronis True Image 2014

· True Image 2013 by Acronis

· True Image Lite 2013 by Acronis

· Acronis True Image Home 2012

· Acronis True Image Home 2011

· Acronis True Image Home 2010

Operating Systems:

· Windows

· macOS

Content

1. Windows

2. Mac

Windows

Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7/8/10.

You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Remove:

After running the .exe some little things flash by, then the following window shows:

Clicked Cancel

If the product fails to be removed using the above methods, then the Cleanup Utility can be used to uninstall it. (Uggg. Okay)

Solution

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve your data. This can be done using Acronis software (Nope it is dead) or third party software and/or hardware (Use the competition eh?).

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

Show How to deactivate Startup Recovery Manager before using the Cleanup Utility:

 

1. Click Start -> Acronis Startup Recovery Manager

I click and I get:

2. Click Deactivate:

So I don’t get here.

 

1. Click Start -> Acronis Startup Recovery Manager

2. Click Deactivate:

(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Cleanup Utility:

Show How to remove Acronis Secure Zone before using the Cleanup Utility:

1. Click Start -> Manage Acronis Secure Zone

So skip step 2 here

2. Select Remove:

1. Click Start -> Manage Acronis Secure Zone

2. Select Remove:

(!) If you have other Acronis products installed, the utility will damage their installation.

Nope – only Acronis

(!) Make sure Acronis True Image is closed, before starting with the Cleanup Utility.

1. Download Cleanup Utility and run it;

2. Press 2 on the keyboard and then press Enter:

3. Type in y and hit Enter:

4. When asked to terminate Windows Explorer type in y and hit Enter:

5. You will be also asked to reboot the system to complete the uninstallation. Do not reboot the machine immediately (press "n"). Do the following first:

1. Go to Start -> Run -> regedit

2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

3. Click on the key

4. Locate UpperFilters or LowerFilters (if present)

5. Check for snapman*, tdrpman*, fltsrv, timounter strings:   

6. If there are snapman*, tdrpman*, fltsrv, timounter strings, remove the strings from the UpperFilters and LowerFilters: double-click on the   UpperFilters/LowerFilters and delete the strings:

     (!) Do not delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} key.

7. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}, check for snapman*, tdrpman*, fltsrv, timounter strings and remove the strings from the UpperFilters and LowerFilters if they are present. (!) Do not delete the key!

6. Now you may reboot the machine.

I assume this ---

The restart goes through---

So now I try the install again:

And here we go again……

I have also tried running all of these things as administrator and the same time that McAfee anti-virus was paused. Same 37 minute delay.