acronis, a salesforce.com support story from kvp
TRANSCRIPT
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KVP helps Acronis CSAT to leap by 25%
Customer satisfaction metrics leapt by 25% following the introduction of the new solutions and processes.
Reduction in costs as difficult cases can be identified more quickly and reducing time to resolution.
“KVP is our global salesforce.com administration support partner for strengthening our sales and service cloud application. They understand our needs well and comprehended right solution and systematic approach to strengthen our application" Megs Suratkal | Senior Director Global Customer Service and Technical Support | Acronis Inc