acklin agent based support intelligent agents chris van aart isoc bijeenkomst 26-9-2001, zoetermeer...
TRANSCRIPT
Acklinagent based support
Intelligent Agents
Chris van AartISOC bijeenkomst
26-9-2001, Zoetermeer
Korte introductie en demo
Acklinagent based support
Intelligent Agents
Intelligent agent– independent – pro-active, re-active– goal driven
Multi-agent system– multiple agents working together– social goal– agent-organization/society
Acklinagent based support
Type of agents (1)
Personal Assistant– interviewer– user profile
Expert-agent– has knowledge of some domain
Legacy-agent– re-use existing systems– connect disparate systems
Acklinagent based support
Types of agents (2)
Broker-agent– match supply and demand– provide knowledge
Middleman-agent– negotiations– auctions– voting
Acklinagent based support
Example: B2C“I wanna go skiing”
travel advisor
location advisor
flight advisor
-Go to location y-hotel x-flight kl123
hotel advisor
- 2 stars hotel- max $2000-1 week off-snowboard
Acklinagent based support
Example: B2B
guardian
producer 3
consumer
middle manmiddle man
middle man
producer 1
producer 2
Acklinagent based support
Agent Society
Division of labor– specialization– co-ordination
Cooperation– meeting places– problem solving– do business– advice and referral
Acklinagent based support
Agent Architecture
Communication / Conversations
Behaviours / Knowledge / Reasoning
Access / Services
Agents /Users
database
InstructReport
Acklinagent based support
Business Case 1
Complex network of international insurance partners
Slow and informal information exchange via telephone
High transaction costs
Acklinagent based support
B2B by Hand
Back office
application a
verbal communication
employeeemployee
Back office
application b
country Bcountry A
Acklinagent based support
Traditional Alternative
Centralized solution:– One “big” database
• Different data formats• Uploading, synchronizing, costs• security
BUT…
Acklinagent based support
Advanced Alternative
Distributed solution– Network of information exchangers: agents– Solving interoperability problems locally– Easy extendable– Secure– Locally maintainable
Acklinagent based support
Digital Architecture
application a
agent communication
application b
country Bcountry A
bridge a bridge b
Back office
Back office
Acklinagent based support
Gegevens Updatenin Verschillende database
NewCo NAW:•Voorletters•Tussenvoegsels•Naam•Adres•Postcode•Plaats
NewCoAgent OldCoAgent
OldCo NAW:•Naam•Straatnaam•Huisnummer•Toevoegsel•Postcode•Woonplaats
Agent NAW:•Voorletters•Tussenvoegsels•Achternaam•Straatnaam•Huisnummer•Toevoegsel•Postcode•Plaatsnaam
NewCo
Back office
OldCo
Back office
{}
bridge a bridge b
Acklinagent based support
Business case 2 Online Reisbureau
Back office
reservering
oad panta sunair … …
boeking
klanten
Acklinagent based support
Met Software Agents
reservering
oad panta sunair … …
boeking
klanten
coordinatorsoftware agent
touroperatorsoftware agents
Acklinagent based support
database
Reserverings Scenario
reservering
coordinatorsoftware agent
touroperator software agent
Delegeer naar touroperator reservering
boeking
Rapporteer
instructies
resultaat
antwoord antwoord
boeking
verifieer instructies
Acklinagent based support
Demo
Acklinagent based support
Interesting links www.agentlink.org www.fipa.org www.multiagent.com www.agentland.com agents.www.media.mit.edu/groups/agents/projects
agents.umbc.edu www.daml.org
