achieving organizational excellence with technology

Achieving Organizational Excellence with Technology

About Mark BellesCEO, ContinuumCloud

Mark Belles is the CEO at ContinuumCloud. With more than 25 years of experience

growing and scaling operations, Mark brings

extensive expertise to ContinuumCloud as he

leads efforts to provide a cloud-based suite

of solutions intentionally designed for behavioral health and human services

organizations.

Achieving Organizational Excellence with Technology2

Identify current pain points in the technology used at organizations

Drill down into work tech solutions that

address complex operational needs

Explore workforce trends and priorities from the 2021 Work Tech Report

Session OverviewOctober 5, 2021

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About ContinuumCloudA Spectrum of Solutions for Social Good

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to

meet the unique needs of the behavioral health

and human services industry. These solutions

include an EHR platform, powered by Welligent,

and an HR & Payroll system, powered by DATIS HR Cloud. Through these offerings, ContinuumCloud

empowers organizations to provide high-quality

care and deliver on their mission.


2021 Work Tech ReportFor Behavioral Health & Human Services

Over 350 human services

professionalsacross the nation

Organizations with over 100 employees

Respondents from all job

levels and job functions Representing

a range of behavioral health and

human services organizations

HCM The Employee Experience

Managing the entire employee lifecycle in a

unified platform that encompasses all aspects

of workforce management, including:

• Recruiting & Onboarding

• Position Control

• Talent Management

• Payroll & Timekeeping

• Benefits Administration

• Business Intelligence

EHRThe Client Experience

Supporting the entire continuum of care in a

single platform with solutions from the front

desk to the back office, including:

• Electronic Health Record

• Mobile Documentation & Scheduling

• Patient Portal

• HIPAA-Compliant Messaging

• Telehealth & Engagement

• Revenue Cycle & Reporting

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How Much Technology Are We Using?

EHRHCM

2-3 38% 4-5 28%.

>5 18% 1 15%

2-3 50% 4-5 22%

1 16% <5 9%

The Old WayIn Person and On Paper

• 9-5 Office Hours

• Stable Market

• Manual Process

• Fee For Service

• In Person Care Settings

The New WayVirtual and Automated

• 24/7 Wherever You Are

• Uncertain Economic Conditions

• Automated Workflows

• Value Based Reimbursement

• Telehealth/In-Home

What We Think of Our TechnologyNet Promoter Score


HCM EHR

-32 -33.4

What’s an NPS?Asks for a rating on a scale from 0-10

• 9 and 10 are promoters• 7 and 8 are passives• 6 and below are detractors

Score falls in a range between -100 and +100• % of promoters - % of detractors = NPS

ContinuumCloud clients rated their solutions 75% higher than competitors. 75%


Sentiment About theEmployee Experience

• Positive sentiment

• Optimism

• But needs continuous improvement


The Unique ExperienceOf Behavioral HealthEmployees• Burnout

• Compassion fatigue

• Moral injury

How Technology ImpactsEmployee Experience

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A Broader PerspectiveTech Impacts Employees in All Industries

For doctors using an EHR, every 1% improvement in satisfaction of using this software decreased their

odds of burnout by 3%

-Melnick et al. (2020)

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Technology Applications

Patient Support– Telehealth services

– Wearables

– Self-management apps

– Patient health portals

Provider Support– Telehealth service

– EHR/EMR

– Care coordination software

– Staff onboarding and training software

– Virtual reality

– Teleconferencing for internal meetings

– Linkages to prescribing databases

Organizational Support

– Finance management

– Reporting dashboards

– Population health management

– Staff onboarding and training software

– Teleconferencing for internal meetings

– HIE integration/access

– Advanced analytics

Medical Technology Integration

What role can medical technology play in delivery of quality behavioral health care?

– Blood pressure cuffs

– Blood glucose monitors

– Biofeedback tech


Trends & PrioritiesAt Behavioral Health Organizations

• Confidence in the current state of our operations

• Demand is growing

• Concerns about ability to scale and

grow in the future

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More Trends & Priorities• Training and development

• Visibility among front-line and

clinical staff

• Promoting engagement with

ongoing development

Client Expectations are ChangingAnd the Impact Is High

• Citizens seeking care are demanding more mobile and virtual solutions from providers

• Organizations must balance compliance

requirements with the need to communicate and

collaborate virtually

• Technology needs to be able to support and

integrate different modes of care, whether remote

or in-person services are provided


83%

83% of patients expect to use

telemedicine even after the pandemic

is no longer a concern.

How Tech Can Support Our Organizational Goals

Streamlining Workflows

Requires visibility into processes





Eliminating Redundancies

Requires integrating tech solutions





Eliminating Redundancies

Requires integrating tech solutions

Automating data entry

Requires technology that fits your operational model



A comprehensive EHR solution designed for behavioral health organizations.

a single workforce management platform encompassing the entire employee lifecycle

Electronic Health Record

HCM & Payroll

Our Solutions

Thank YouHave Questions? We have answers!

www.continuumcloud.com

[email protected]

@ContinuumCloud

achieving organizational excellence with technology

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