achieving customer excellence with vimpelcom
DESCRIPTION
An overview of how Telecom operator Vimpelcom is creating a standard of customer excellence across international markets with FRTRSS Ambassador Promotions.TRANSCRIPT
CASE: VIMPELCOM
Achieving Customer Excellence
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VimpelCom is a top 10 telco operating
around the globe. They want their
60.000 employees working in 19
countries to become aware on the
subject of Customer Excellence.
VIMPELCOM QUIZ
FRTRSS created the VimpelCom quiz focusing
entirely on Customer Excellence. This quiz is part of
FRTRSS ambassador technology and allows
VimpelCom to identify passionate employees as
thought leaders.
FACTS- Rolled out in 19 different countries in 4
languages
- 60.000 employees
- Explanatory video to support questions
- Questions about Customer Excellence
- Collect individual stories
- Compete on individual and group scores
The quiz created competition between countries and
was promoted by HQ and by local business units as
well. Bangladesh even created special promotion
material to train their employees prior to the quiz
launch!
RESULTS
From a total of 60.000
employees 25,602 contestants
finished the quiz. This results in
a world wide participation rate
of 43%
Personalized infographic showing
your score and that of your
business unit. It also offers
suggestions of actions you can take
right away to improve
Customer Excellence.
Real time infographic showing
results per country as embedded
on global intranet.
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77% of participants
recommend this quiz as a
way of learning!
www.frtrss.net