achieving confidence in fleet readiness by generating a quality culture ralph soule, senior...
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Thesis: A quality culture is based on a work model consisting of a trained and qualified workforce, operating within an organization with well-defined and communicated roles and responsibilities for supervision, and relentless follow up, working to clear, unambiguous, and readily updated standards and processes, with leadership engagement in and oversight of work. Generating a Quality Culture Ralph Soule and Greg ThomasTRANSCRIPT
Achieving Confidence in Fleet Readiness by Generating a Quality Culture
Ralph Soule, Senior Consultant, Spatial Integrated Systems. Inc.Greg Thomas, Senior Consultant, Exeter Group, Inc.
September 18, 2012
Presentation Outline:
1. Characteristics of quality culture
2. Leadership’s role and responsibility for quality
3. Framework of a quality culture
4. Tools for risk planning, oversight, briefs, and learning
Bottom Line: Quality work results from a culture that is engineered to support it.
• Generating a Quality Culture• Ralph Soule and Greg Thomas
Thesis: A quality culture is based on a work model consisting of a trained and qualified workforce, operating within an organization with well-defined and communicated roles and responsibilities for supervision, and relentless follow up, working to clear, unambiguous, and readily updated standards and processes, with leadership engagement in and oversight of work.
• Generating a Quality Culture• Ralph Soule and Greg Thomas
Optimal Safety/Quality is Minimum Loss
• Generating a Quality Culture• Ralph Soule and Greg Thomas
SafetyQA
Trained/Qualified Workers
Work: Deckplate Execution
Process-Procedure
Supervision
Basic Quality Work Model
• Generating a Quality Culture• Ralph Soule and Greg Thomas
SafetyQA
Trained/Qualified Workers
Work: Deckplate Execution
Process-Procedure
Supervision
Basic Quality Work Model
QA Safety
Trainers
TrainingSupervising Training
Training Process
Trained Engineers
Procedure SOPs
Supervising Engineering
SafetyQA QA Safety
Writing Procedures
Qualified Supervisors
Supervision
Supervision Process
Senior Supervision
• Generating a Quality Culture• Ralph Soule and Greg Thomas
Processes Must Account for “Normal”Behavior
• Generating a Quality Culture• Ralph Soule and Greg Thomas
Sample Quality Leadership Tool
Outcome Assessment Was the desired outcome achieved?
Things to do more often Top 3 things that went well
Things not to do Top 3 things that did not go well
Hazards caught Note which are still open for future work
Assess work process tools Adequacy of brief, procedure, training
Surprises What where they? How identified?
Things to do differently next time Opportunity for learning, improvement
Simplified Post-Action Review
• Generating a Quality Culture• Ralph Soule and Greg Thomas
Questions?