achieving “boundaryless university” via erp/km architecture mirghani mohamed information systems...
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Achieving “Boundaryless University” via ERP/KM Architecture
Mirghani Mohamed
Information Systems & Services
The George Washington University
[email protected] Mirghani Mohamed 2000. This work is the intellectual property of the author.
Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or
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• ERP II Evolution
• Knowledge Transformation
• Integration of ERP/KM
• The Boundaryless university model
• Pros and cons
• Summary
Agenda
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Enterprise Resource Planning IIERP II2000’s
Enterprise Resource PlanningERP1990’s
Manufacturing Resource Planning MRP II1980’s
Materials Requirement Planning MRP1970’s
DescriptionTechnologyPeriod
ERP Evolution
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What is ERP II?
“a business strategy and set of industry-domain-specific applications that build customer and shareholder communities value network system by enabling and optimizing enterprise and inter-enterprise collaborative operational and financial processes”
(Sources: Gartner’s Research Note SPA-12-0420)
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CustomerSupplier
Core ERP
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Conventional ERP vs. ERP II
• Scope: OLTP vs. New relationship networks• Domain-specific: Monopolized vs. Public • Functionality: Financial vs. (+) Knowledge• Business process: Internal vs. Networked• Architecture: Monolithic closed vs. Robust hub
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MI
Ass
et M
anag
emen
t
Gra
nts
Hu
man
Res
ou
rces
Su
pp
ly
C
hai
n
Gen
eral
Led
ger
CR
M
MI
MI
Acc
ou
nt
Pay
able
Logical Representation of Organization Functional Departments and the Simulation ofERP & ERP II Modules (shadow)
CFT
CFT
Fin
anci
als
Mar
keti
ng
Res
earc
h &
dev
elo
pm
ent
Fix
ed A
sset
s M
anag
emen
t
Hu
man
Res
ou
rce
Cu
sto
mer
Ser
vice
s
Sal
es
CFT
Community of Practice (CoP) via face-to-face teams or virtual communities
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The ERP II Forecast
“The higher-education ERP landscape is quickly emerging from a post-Internet hangover to a period where ERP II issues such as integration, collaboration and Internet architectures will be predominant ”Gartner Research 2002
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Where are we?
Source Gartner Research
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Knowledge Management (KM)
• What is KM? • “KM is to leverage relevant intellectual capital to
enhance enterprise's efficiency, effectiveness and innovation”
“Professor Stankosky of IKM at GWU”
• Sharing of Knowledge Contradicts law of diminishing returns
• KM practices for the model: CoP, double loop learning, Knowledge maps (yellow books), Best practices.
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Knowledge Transformation
Corporation Networks & CoP
Cross-Functional
Knowledge Scope
Ow
ner
ship
Co
gn
osp
her
e
Individual
Functional
Departmental
Inference Action
KnowledgeInformationData
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• 570230931
• 570-23-0931
• 570-230-0931 John Doe
• Is one of the top ten of his class
• will obtain the award of $10K
The Contextual Continuum
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Does Technology Help?
• The role of IT in KM
• The type of knowledge determines IT role: • Explicit knowledge (conventional ERP)• Tacit knowledge (ERP II to some degree)
• ERP II Integration is about managing & accessing Knowledge (not data)
• Knowledge transformation is responsibility of the organization
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ERP II and KM Similarity
• Both depend on integration
• Structured & unstructured information (Taxonomy & Indexing)
• Human side in synergy of ideas• Best Practices• Double loop learning
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The Drivers
• The Knowledge Economy
• Rising customer expectations & business growth rate
• Globalization & Virtualization
• September 11
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The Boundaryless University Model
• Assumptions:• Open robust ERP architecture• Knowledge sharing architecture• Knowledge sharing culture• Coopetitive academic partnership• The university is a learning university• Education has a different customer & different
supply chain
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The Learning University
• What is learning Organization?– Is the university a learning organization?
• Applies new ideas to improve performance• Adapts to change and pressures in its
environment• Crosses boarder to establish new strategic
synergetic alliances• Comes with new ways to operate and sustain
• Learning University is a pre-requisite for the boundaryless university
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C-edu C-commerce
Boundaryless University
(Education Supply Chain) (Business Supply Chain)
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Domestic & Exotic Knowledge
Source Mohamed, M. Intelligent Enterprise
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Students
Staff
Faculty
EmployeeRelationshipManagement
StudentInformation
System
CourseManagement
System
Grants
Payroll
CoP
Core Constituents & Domestic Knowledge
Digital Library
Distributed LearningGrant Proposal Network
CurriculumDevelopment
Yellow Pages
Document & ContentManagement
Best Practices
Collaborative Research
OLAP
CSIP
CRM
HumanCapital
Management
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Other InstitutesCommunity
Industry
StudentInformation
System
CourseManagement
System
Grants
Consortia
External Communications & Exotic Knowledge
Digital LibrariesIntegration
E-Learning
Grant Proposal Network
Curriculum Development
Yellow Pages
Document & ContentManagement
Collaborative Research
Hosting Environment
Alliances
Intellectual property
Multiuniversity
Parent
PerspectiveStudents
Alumni
Global
StudentFinancialSystem
E. Supply Chain
ContractManagement
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Advantages
• Consolidation and integration (low cost)
• Access & Manage knowledge not data
• Inter-enterprise extension as learning organization
• Information quality improvement, immediacy and transparency
• Empowerment of constituents
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Shortcomings
• Higher initial cost
• Integration complexity
• Long term implementation phase
• High single vendor centricity
• Single point of failure (needs DRP)
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Summary
• ERP II is a competitive strategy that can be used to “outward” Education Ecosystem
• The system manages Knowledge capital and not data repositories
• Learning University is a pre-requisite for the “Boundaryless University”
Questions & Comments
Information Systems & Services
The George Washington University