ACE 3143/42190Exam Preparation and Revision

There are 10 questions on the exam paper.(In this exercise arranged according to lecture outline.)YOU MUST ANSWER 5 QUESTIONSQuestions 4 and 10 offer a CHOICE of question.

Career Bridge students must NOT answer question 7.

All questions relate to material covered in the lectures and the textbook.

All questions require you to comment on the issues raised and perhaps reflect on their relevance to your experience.

Question 1 Communication in the workplace

This lecture drew on Mohan et al., pp.9-20.

It examined how our‘mental set’ makes us selective in what weunderstand and in how we communicate.

It explored what Mohan meant by selective perception. It alsoexamined the examples used to explain the impact of selectiveperception on our communication . It asked the question ‘Why is selective perception significant in the communication process?’

Question 2 Video : Crosstalk

This video examines how different ways of speaking can lead to racial stereotyping.

In particular, it examines the misunderstandings arising incross cultural/intercultural communication.

We should be aware of:different cultural assumptions,different ways of structuring informationdifferent ways of speaking

Gumperz 1979The Bank, The Local Advice Centre, The Interview

Question 3 Improving Workplace Communication

What do Mohan et al., mean by the term communicationcompetence?

Effective communication in the workplace includes:giving and receiving feedback, handling conflict, identifyingthe needs of others and presenting as a credible expert.Questions to consider:

What is appropriate disclosure?

How did you perform on the self-monitoring inventory?

Question 7 Reviewing the Career Bridge Mentoring Program What is the Career Bridge Mentoring program?

What advice and experience have students gained from this program?

How would you evaluate its success?

Question 6 Surviving the workplace : Rosemary Eckholm

The changing nature of the workplace in today’s employment environment

Responsibilities of employers and employees

Successful job searching

Question 5 Preparing for Interview

Two recent graduates, Simone Cocking and Chris Mortonoutlined in detail their experiences of: on line applications,dealing with psychometric testingassessment centrespreparing for interview and interview techniques.

How relevant did you find their advice?

Question 4 Non-verbal language and the interview

Mohan et al., argue that credibility is an important attribute in professional life.

Credibility has three components:CompetenceTrustworthiness and Dynamism

These are conveyed in verbal and non-verbal communication

Eye contact regulates the flow of conversation.

Paralanguage - aspects of the voice such as loudness, tone,pitch are as important as the language itself.

Question 4 continued

What are the common perceptions of non-verbal cues?

What are the main themes in the video Why Ask Me That?

Question 9 Communicating in a group

Groups serve useful functions that individuals cannot achievealone.

Group development includes several stages.

Are there gender differences in group interaction?

How can you manage conflict?

Question 8 Meetings, Bloody Meetings

Review the video Meetings Bloody Meetings

What suggestions are made for conducting successful meetings?

Question 10 Know Your Rights Eve Anderson

What are your rights in the workplace?