accountability in the workplace

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Accountability in The Workplace

Sample

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TABLE OF CONTENTS

Preface .................................................................................................................................................... 3

What is Courseware?........................................................................................................................... 3

How Do I Customize My Course?.......................................................................................................... 3

Materials Required .............................................................................................................................. 5

Maximizing Your Training Power ......................................................................................................... 5

Icebreakers.............................................................................................................................................. 7

Icebreaker: A New Leader .................................................................................................................... 8

Instructor Guide Sample .......................................................................................................................... 9

Module Two: What is Accountability ..................................................................................................... 10

Defining Accountability ..................................................................................................................... 10

Personal Accountability ..................................................................................................................... 12

Being Held Accountable ..................................................................................................................... 13

Accountability vs. Blame .................................................................................................................... 14

Understanding the Importance .......................................................................................................... 15

Practical Illustration .......................................................................................................................... 16

Module Two: Review Questions ......................................................................................................... 17

Appendix ............................................................................................................................................... 20

Sample Worksheet 1.......................................................................................................................... 21

Sample Worksheet 2.......................................................................................................................... 22

Quick Reference Sheets ......................................................................................................................... 23

Certificate of Completion ...................................................................................................................... 26

PowerPoint Sample ............................................................................................................................... 28

Full Table of Contents ............................................................................................................................ 34



Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.



Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your



participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: A New Leader

PURPOSE

To help participants get acquainted and start talking to each other.

MATERIALS REQUIRED

• Index cards

PREPARATION

Write the name of a different famous person on five or six index cards. Some examples: Madonna, Tiger

Woods, Lance Armstrong, Nelson Mandela, Bill Gates, Angelina Jolie.

Divide participants into groups of four to six. Give each group one of the cards.

ACTIVITY

Tell participants that the president of their company (or the head of their department) has resigned and

the position is now being taken over by the person on their index card. Ask each group to think of one

characteristic of this person that will help him or her do well in this new role.

After a few minutes, ask the groups to report on what they decided.



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.



Module Two: What is Accountability

Accountability is an essential factor in an exceptional, high-

functioning workplace. It is very important to build a team that

fosters workplace accountability, since accountability will be

reflected in the accuracy and efficiency of the work produced by

the employees. Accountability ensures that each employee is

invested in the success of the business, and that they will strive to

seek results that are best for the team.

Holding employees accountable will help to highlight the

importance of the responsibilities in relation to the business.

Personal accountability in the workplace will result in higher productivity, workplace satisfaction, and an

overall stronger bond between the team members.

Defining Accountability

Accountability is the acceptance and obligation to carry out a responsibility. This

includes being answerable for decisions, actions, and the outcomes. The term

accountability often carries a negative connotation; however, accountability is

beneficial in many ways, including personal benefits, as well as benefits for a team

or organization. Accountability represents a form of trust, which is a fundamental

trait for employees to have.

The practice of accountability can involve power being transferred from one individual to another. In the

workplace, being accountable means to take this power and own it. In other words, employees should

respect their everyday obligations to perform their best, and work toward building the business.

Accountability will help to avoid negligence or misconduct in the workplace. Each employee is

accountable to carry out specific tasks, however the employer will also be accountable for controlling

and directing the team.

Accountability separates the wishers in life from

the action-takers that care enough about their

future to account for their daily actions

John Di Lemme



An accountable employee will have specific habits, including:

• Taking responsibility, and managing this responsibility

• Practicing time management skills

• Avoiding excuses

• Working with the other members of the team

Estimated Time 15 minutes

Topic Objective To define and understand the term accountability.

Topic Summary Defining accountability, determining the habits of an accountable

employee, and how accountability influences the workplace.

Materials Required Flipchart and markers

Planning Checklist None

Recommended Activity

Ask participants to write down what comes to mind when they hear the

word ‘accountability’. Try to come up with a list of 5 words that they would

associate with this term.

Have the participants share and discuss their responses

Stories to Share Share any personal, relevant stories.

Delivery Tips This activity may be done in small groups, or as a large group.

Encourage everyone to participate in this discussion.

Review Questions

What is accountability?

What are some examples of habits that an accountable employee would

have?



Personal Accountability

Accountability is not limited to the exchange of expectations between individuals; it

can be on a personal level as well. Personal accountability is taking full responsibility

for your own actions and outcomes. This form of accountability can result in a

higher level of happiness, and feelings of personal achievement.

Personal accountability is powerful. It is one thing to set a goal and say you are

going to do it, but to actually stay committed and follow through with your goals is

life changing. Not everyone has personal accountability, but everyone is capable of having it. It is a

strong skill to have that requires taking control over your thoughts and actions. Remember, you are

responsible for your own success, so how are you going to reach this success?

Building personal accountability includes:

• Envisioning your future

• Setting measurable goals

• Taking ownership

• Problem-solving to find solutions

• Choosing appropriate attitudes and behaviors


Topic Objective To understand the term personal accountability.

Topic Summary Focusing on personal accountability, the benefits associated with this

commitment, and how to build personal accountability.


Worksheet 1: Accountability and Me

Planning Checklist Provide enough worksheet printouts for all participants.

Recommended Activity Have participants complete Worksheet 1: Accountability and Me

Allow time for participants to share responses from their worksheet.




Delivery Tips Since this activity is based on personal experiences, participants are not

required to share their responses is they are not comfortable doing so.

Review Questions

What is personal accountability?

What are the benefits of being accountable?

What are some ways that you can build personal accountability?

Being Held Accountable

You may often hear the phrase “holding someone accountable”, but have you ever

stopped to think about what it means to be held accountable? We hold others

accountable all of the time, whether it is in the workplace, or in our lives outside of

work. To hold someone accountable means that you are relying on someone to

produce results for a particular obligation or task that has been delegated to this

person. In other words, you have expectations for this person to deliver on their

commitment.

As an employee, others have expectations of you the moment you accept the position. Employees are

expected to arrive to work on time in the proper attire, and have an appropriate attitude. The employer

will delegate particular assignments over time, and it is up to you as an employee to accept and commit

to your work. To be held accountable means to be personally responsible for actions, decisions, and

outcomes.

It is highly beneficial to hold yourself accountable. Personal accountability is a choice and mindset in

which you are holding yourself accountable for your actions. This is a good way to achieve goals,

increase your confidence, and grow as an individual. Personal accountability is all about making a

commitment to yourself.


Topic Objective To understand the phrases “holding someone accountable”, and “holding

yourself accountable”.

Topic Summary

Determining what it means to hold someone accountable, specific

expectations of employees, and the benefits of holding yourself

accountable.




Worksheet 2: Reflecting on Accountability

Planning Checklist Provide enough worksheet printouts for all participants.

Recommended Activity Have participants complete Worksheet 2: Reflecting on Accountability.

Allow time for participants to share responses from their worksheet.


Delivery Tips Encourage everyone to participate in this discussion.

Review Questions What does it mean to hold someone accountable?

What happens when we hold ourselves accountable?

Accountability vs. Blame

Effective work environments are those that create and encourage accountability,

while eliminating blame. Accountability and blame are two very different terms, and

should not be used interchangeably. In fact, blame damages accountability.

Accountability is all about constructively moving forward, and focuses on what you

can control. It means that you take responsibility for outcomes, whether they are

good or bad. Accountable individuals will gain respect from others, and gain confidence in themselves.

They choose to own their outcomes. In contrast to accountability, blame focuses on the past,

punishment, and the shifting of responsibility onto someone else. Blame creates an unhealthy and

irresponsible work environment.

Unaccountable employees may choose to invest their energy in blame because they feel as though it is

easier than being accountable for mistakes, or because they do not want to find the underlying cause of

the problem. Blame is used as a defense mechanism that focuses on who is wrong, rather than what is

wrong. In order to eliminate blame in the workplace, it is important to see problems as learning

opportunities, rather than drawbacks.


Topic Objective To differentiate between the terms accountability and blame.

Topic Summary Determining the difference between accountability and blame, and how

each one affects the workplace.






Have participants break into small groups. Within these groups, have

participants divide a piece of paper into two sections, labeling the top of

one section as “accountability” and the other as “blame”.

Under these headings, brainstorm and write down:

• Any words or phrases that you would associate with the term

• Any advantages or disadvantages

• How you feel each one would impact the workplace

Ask the groups to share and discuss their responses with the rest of the

group.


Delivery Tips Encourage everyone to participate in this discussion.

Review Questions Why do unaccountable employees choose to invest their energy in blame?

Can blame and accountability be used interchangeably?

Understanding the Importance

Accountability has a powerful effect on the results of a business. Accountability helps

to ensure that every team member has a strong understanding of the values of the

business, and why they are engaging in certain practices. Each employee is working

toward the same overall goal. It is crucial that every individual is aware of the

importance of accountability in the workplace. Otherwise, they will not understand

the impact that their position has, and therefore not perform adequately.

If employees are not invested in accountability, then problems will arise. Lack of accountability will

result in blame, conflicts, lower quality of performance, and evidently greater frustrations. Therefore, it

is necessary to hold yourself responsible, and motivate your team to do the same thing in order to

eliminate these problems from happening. Accountability helps in building a positive, successful work

culture.




Topic Objective To determine the importance of accountability in the workplace.

Topic Summary Determining the powerful effects that accountability has on a business, and

the disadvantages of lacking accountability in the workplace.

Materials Required None



Have participants discuss as a group the importance of accountability.

Discuss how a workplace would function without accountability.


Delivery Tips Encourage everyone to participate.

Review Questions Why should employees know the importance of accountability?

What happens if employees are not invested in accountability?

Practical Illustration

Jonah’s boss had assigned him to do a sales analysis to determine their business’ top selling

product. He understood the value of this assignment, and wanted to show his boss that he

is committed to his work. Jonah agreed to take on this responsibility, and began by making

goals for this project. His plan was to have the assignment done by the end of the week,

and give his boss an organized analysis. He started his assignment with a positive attitude,

and stuck to his initial timeline in order to get the job done. Despite having other work to do, he was

able to complete the project on time because he had goals and a plan. His boss was very proud of Jonah

and knew he chose the right person to hold accountable for this project.



Module Two: Review Questions

1.) What is accountability?

a) The acceptance and obligation to carry out a responsibility

b) Being answerable for decisions, actions and outcomes

c) A form of trust

d) All of the above

These are all true in defining the term accountability.

2.) An accountable employee will...

a) Take responsibility and manage this responsibility

b) Lack time management skills

c) Come up with excuses for his or her mistakes

d) All of the above

An accountable employee will take responsibility and manage the responsibility, have good

time management skills, and avoid the use of excuses.

3.) What is personal accountability?

a) Taking full responsibility for your own actions and outcomes

b) A way to increase happiness and feelings of personal achievement

c) An expectation from another individual

d) Both A and B

Personal accountability is taking full responsibility for your own action and outcomes, in

which this responsibility will increase levels of happiness and feelings of personal

achievement.

4.) How can you build personal accountability?

a) Set measurable goals

b) Envision your future

c) Taking ownership

d) All of the above

These are all ways in which you can build personal accountability.



5.) What does it mean to “hold someone accountable”?

a) You are relying on someone to produce results for a particular obligation or task that

has been delegated to this person

b) Having no expectations for someone to stay committed to their obligations

c) Suggesting someone to do something

d) None of the above

To “hold someone accountable” means that you are relying on this person to follow through

with their obligations.

6.) Why is it beneficial to hold yourself accountable?

a) It will help you to achieve goals

b) Increases confidence

c) It will help you to grow as an individual

d) All of the above

These are all benefits of holding yourself accountable.

7.) True or false, accountability and blame have the same meaning and can be used

interchangeably.

a) True

b) False

Accountability and blame do not have the same meaning, and should not be used

interchangeably.

8.) Why should blame be eliminated from the workplace?

a) Blame damages accountability

b) It creates an unhealthy, and irresponsible work environment

c) It focuses on the past, punishment, and shifting responsibility onto someone else

d) All of the above

These are all reasons as to why blame should be eliminated from the workplace.



9.) Why is accountability important in the workplace?

a) It has an insignificant effect on the results for the business

b) It helps to ensure that every team member has a strong understanding of the values of

the business

c) It dismisses the importance of positions and suggests that every employee has the same

obligations

d) It is only important for most employees to be accountable in the workplace

Accountability is important in the workplace because it acknowledges the values and goals

of the business, has a powerful effect on results, and shows the impact every individual in

their position has on the overall business.

10.) What will happen if a workplace is lacking accountability?

a) Blame and conflicts

b) Higher quality of work performance

c) Less frustrations

d) An increase in employee engagement and productivity

If accountability is lacking in the workplace, there will be more blame and conflicts.



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants.



Sample Worksheet 1

Accountability and Me

1. a) What am I accountable for outside of the workplace?

____________________________________________________

____________________________________________________

____________________________________________________

b) What are my skills and strengths that help me to achieve this?

____________________________________________________

____________________________________________________

____________________________________________________

2. a) What am I accountable for inside of the workplace?

__________________________________________________

__________________________________________________

__________________________________________________

b) What are my skills and strengths that help me to achieve this?

____________________________________________________

____________________________________________________

____________________________________________________



Sample Worksheet 2

Reflecting on Accountability

1. a) Describe a time when you were asked to handle a big project.

____________________________________________________

________________________________________________

b) What were your strategies to help you with this project?

____________________________________________________

____________________________________________________

c) Looking back, is there anything you would have changed about your strategy?

____________________________________________________

____________________________________________________

2. a) Describe a time when you asked someone else to handle a big project.

____________________________________________________

________________________________________________

b) What were their strategies?

____________________________________________________

____________________________________________________

c) Is there anything you would have changed about his or her strategies?



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.



Full Table of Contents

Preface .................................................................................................................................................... 6

What is Courseware?........................................................................................................................... 6

How Do I Customize My Course?.......................................................................................................... 6

Materials Required .............................................................................................................................. 8

Maximizing Your Training Power ......................................................................................................... 8

Module One: Getting Started ................................................................................................................ 10

Housekeeping Items .......................................................................................................................... 10

The Parking Lot ................................................................................................................................. 11

Workshop Objectives ......................................................................................................................... 11

Pre-Assignment ................................................................................................................................. 12

Pre-Test ............................................................................................................................................. 13

Pre-Test Answers ............................................................................................................................... 17

Action Plans and Evaluation Forms .................................................................................................... 22

Action Plan ........................................................................................................................................ 23

Evaluation Form ................................................................................................................................ 24

Module Two: What is Accountability?.................................................................................................... 25

Defining Accountability ..................................................................................................................... 25

Personal Accountability ..................................................................................................................... 27

Being Held Accountable ..................................................................................................................... 28

Accountability vs. Blame .................................................................................................................... 29

Understanding the Importance .......................................................................................................... 30


Module Two: Review Questions ......................................................................................................... 32

Module Three: Creating an Accountable Workplace .............................................................................. 35

Modeling Accountability .................................................................................................................... 35



Valuing Accountability ....................................................................................................................... 37

The Front-Loading Benefits ................................................................................................................ 38

Teamwork ......................................................................................................................................... 39

The Accountability Cycle .................................................................................................................... 40


Module Three: Review Questions ....................................................................................................... 42

Module Four: The C’s of Accountability ................................................................................................. 45

Clarification ....................................................................................................................................... 45

Common Purpose .............................................................................................................................. 46

Communication ................................................................................................................................. 47

Collaboration .................................................................................................................................... 48

Consequences.................................................................................................................................... 49


Module Four: Review Questions......................................................................................................... 51

Module Five: Building Ownership .......................................................................................................... 54

Ownership vs. Accountability ............................................................................................................. 54

The Ownership Mentality .................................................................................................................. 55

Why Does it Matter? ......................................................................................................................... 57

The Weight of Micromanaging .......................................................................................................... 58

Sharing Your Vision ........................................................................................................................... 59


Module Five: Review Questions ......................................................................................................... 61

Module Six: Accountability in Leadership ............................................................................................... 64

What is Leadership? .......................................................................................................................... 64

The Role of the Organization ............................................................................................................. 66

The Role of the Manager ................................................................................................................... 67



The Role of the Employee .................................................................................................................. 68

Strengthening Leadership Accountability ........................................................................................... 69


Module Six: Review Questions ........................................................................................................... 71

Module Seven: The Power of Goal-Setting ............................................................................................. 74

Setting SMART Goals ......................................................................................................................... 74

Who is Accountable? ......................................................................................................................... 75

Identifying Your “Why” ...................................................................................................................... 76

Goal Lengths ..................................................................................................................................... 77

Remaining Loyal to Your Goals .......................................................................................................... 78


Module Seven: Review Questions ...................................................................................................... 81

Module Eight: Feedback as a Tool .......................................................................................................... 84

Choosing Positivity ............................................................................................................................ 84

Considering the Time Frame .............................................................................................................. 85

Giving Feedback ................................................................................................................................ 86

Receiving Feedback ........................................................................................................................... 87

Creating an Action Plan ..................................................................................................................... 89


Module Eight: Review Questions........................................................................................................ 91

Module Nine: Effective Delegation ........................................................................................................ 94

What is Delegation? .......................................................................................................................... 94

How to Delegate ............................................................................................................................... 95

When to Delegate ............................................................................................................................. 96

To Whom Should You Delegate .......................................................................................................... 98

Dismissing Delegation ....................................................................................................................... 99



Practical Illustration ........................................................................................................................ 100

Module Nine: Review Questions ...................................................................................................... 101

Module Ten: Barriers to Accountability................................................................................................ 104

Closed Communication .................................................................................................................... 104

Failure to Meet Expectations ........................................................................................................... 105

Lack of Self-Confidence .................................................................................................................... 106

Lacking Alignment ........................................................................................................................... 107

Overcoming Obstacles ..................................................................................................................... 108


Module Ten: Review Questions ........................................................................................................ 111

Module Eleven: The Benefits of Accountability .................................................................................... 114

Improving Performance ................................................................................................................... 114

Building Trust and Integrity ............................................................................................................. 115

Employee Engagement .................................................................................................................... 116

Workplace Satisfaction .................................................................................................................... 117

Dedication to Your Role ................................................................................................................... 118


Module Eleven: Review Questions ................................................................................................... 120

Module Twelve: Wrapping Up ............................................................................................................. 123

Words from the Wise....................................................................................................................... 123

Review of Parking Lot ...................................................................................................................... 123

Lessons Learned .............................................................................................................................. 124

Completion of Action Plans and Evaluations .................................................................................... 124

Appendix ............................................................................................................................................. 125

Worksheet 1 .................................................................................................................................... 125

Worksheet 2 .................................................................................................................................... 127



Worksheet 3 .................................................................................................................................... 128

Worksheet 4 .................................................................................................................................... 129

Worksheet 5 .................................................................................................................................... 130

Worksheet 6 .................................................................................................................................... 131

Worksheet 7 .................................................................................................................................... 133

Worksheet 8 .................................................................................................................................... 135

Worksheet 9 .................................................................................................................................... 137

Worksheet 10 .................................................................................................................................. 138

Worksheet 11 .................................................................................................................................. 139

Worksheet 12 .................................................................................................................................. 140

Worksheet 13 .................................................................................................................................. 141

Post Assessment .............................................................................................................................. 143

Post Assessment Answers ................................................................................................................ 147

Recommended Reading List ............................................................................................................. 152


accountability in the workplace

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