accidental library supervisor
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STRONGER TOGETHER
The AccidentalLibrary Supervisor
Deb Hoadley, AdvisorMassachusetts Library [email protected]
http://guides.masslibsystem.org/supervisor
STRONGER TOGETHER
Top Ten Management Basics
1. Know thyself2. Know your staff 3. Managing your staff4. Personnel Policies5. Director Relationship or whoever you report to6. Customer Service7. Conflict Resolution8. Change9. Stress Management10.Communicate, communicate, communicate!
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Know Thyself
• Many types of assessments to get to know yourself better
• Looking at values – important to align with your staff and their values
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Know Your Staff
• Motivation• Skill levels• Expectations• Know their job description/ know their job
HOW?Listen to what they are sayingWatch what they are doingBe proactive
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Managing Your StaffDefinition: Achieving institutional goals through the people & resources available to you
What is “Library Management?”• Ability to collect & analyze information• Urge to share information• Ability to organize knowledge• Tendency to build networks• Belief in the principle of equality of access & treatment
Underlying principles and core mission and vision of library must be understood by everyone.
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Personnel Policies
• Employee handbook: Know it thoroughly• Employee assistance: Where can staff get help
and how do they access it?• Private conversations: When are they
appropriate; when should you bring someone in
• Union staff: Know the rep and the parameters• Policies are your guiding principles: Use them
to your advantage • Know the laws: Age discrimination, ADA,
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Director Relationship
• Share information regularly• Know library’s strategic plan• How can you help the Director do their job? Focus on
this when you are asking for something and you will be more successful.
• Know the governing board – ask to periodically present something to them.
“A manager's task is to make the strengths of people effective and their weakness irrelevant--and that applies fully as much to the manager's boss as it applies to the manager's subordinates.”--Peter Drucker
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Customer Service
“Value you create for your patrons depends almost entirely on the actions of the library’s staff. The staff are the library’s first patron.”
1. Does your staff understand customer service and how it impacts what they do? (funding, additional staff, additional hours, etc.)
2. Meet regularly to discuss how to hear from customers (are you doing surveys, suggestion box, informal patron feedback, etc.)
3. Need to know what the frontline staff does and recognize and address any problems/situations to increase better customer service.
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Conflict Management
Five Conflict Management Styles:1. Collaborating2. Competing3. Avoiding4. Harmonizing5. CompromisingSometimes there is a reason to use one style over another, even if it is out of your comfort zone
Be aware of how you are negotiating a conflictTwo types of Conflict: Task oriented (constructive & functional) or relationship oriented (destructive & reduced morale)
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Ever-changing Landscape
Look at positive side of moving forward.
Change usually causes the biggest conflicts
Have good negotiation skills
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Stress Management
Mindful breathingShift your perspectiveLaughter & humorListen to musicTake charge of your scheduleHealthy eatingExercise/WalkingGet up and shake
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Communicate, Communicate, Communicate
"A Short Course in Human RelationsThe 6 most important words: I admit I was wrong.The 5 most important words: You did a great job.The 4 most important words: What do you think?The 3 most important words: Could you please.The 2 most important words: Thank you!The most important word: We.The least important word: I."
Attribution: http://www.citehr.com/59079-human-relations-quotes.html#ixzz267W9C2hP
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Questions? Thank You!
Contact Information:Management & Supervisor Essentials Guide Link:http://guides.masslibsystem.org/supervisor
Deb Hoadley, Advisor, Mass Library [email protected]
2013