accessible procurement tom siechert california state university, fresno ati procurement program...
TRANSCRIPT
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Accessible Procurement
Tom SiechertCalifornia State University, FresnoATI Procurement Program [email protected]@siechert
Presentation to Montana Accessibility Interest Group
May 1, 2015
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Tom Siechert• Campus:
– ATI Procurement Program Manager (June 2013-present) – Senior IT Buyer (January 2003-present)– Chair, ATI Procurement subcommittee– Procurement, ATI Steering Committee
• Systemwide:– Procurement SME, CSU Accessible Technology Network– Contributor, CSU Accessible Procurement Standardization
workgroup
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Accessibility + Procurement
• ATI implementation concerns:– Impact to Buyer workload– Impact to order processing times– Role of procurement staff– Evaluation of proposals, bids– Bid language– Contract language– Time-sensitive / rush orders
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Myth #1: Procurement will handle it
• Reality:– Staff typically don’t have technical expertise,
background in Assistive Technology, or understanding of how persons with disabilities use technology
– Accessibility review should be multi-disciplinary, collaborative process, and be driven by advice of subject-matter experts (e.g. IT, DSO, HR)
– Staff should concentrate on procurement-related tasks
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Myth #2: We’ll only buy Accessible products!
• Reality:– Accessibility of ICT isn’t a YES or NO proposition– All products have Accessibility gaps– Often challenging to determine relative levels of
conformance to accessibility standards
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CSU Accessible Technology Initiative
• 2006– Established by CSU Office of the Chancellor – Implementation:• Scope: Web, Instructional Materials, Procurement• Procurement: Phased implementation, Dollar Thresholds
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Implementing ATI – Lessons Learned
• Overall: Large variances among campuses– 23 campuses – 447,000 students, 45,000 faculty and staff– Varying Campus Sizes: From 1,000 – 38,000 students– Varied campus processes, levels of expertise and staffing
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CSU Accessible Technology Initiative
• 2013– Updated Implementation Plan:• Impact-based prioritization• Continuous quality improvement• Document progress• Drive vendor improvements to product accessibility
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The Need for Prioritization
Total ICT Individual-Use Review for A11y
1621
700497
203
IT-Related Purchases - 2014
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The Need for Standardization
• Procurement: Campuses implement Accessible procurement differently– Different forms– Different processes– Different evaluation techniques
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Establishing A Standardized Process
• Procurement Standardization workgroup (2011-present)– Contributors:
• Staff from 6 campuses– Functional Areas: Procurement, DSO, IT– Size: Small to large campuses
• ATI Office, CSU Chancellor's Office
– Goal:• Document an accessible procurement process that can be
adopted and adapted by CSU campuses
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CSU Accessible Procurement Process
• Expected outcome:– Procuring the most accessible products– Creating a plan for providing accommodations – Promoting a culture of accessibility– Promoting institution-wide effort– Speaking with one voice to vendors– Establishing consistent, repeatable and meaningful
processes– Driving real-world improvements to accessibility of ICT
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CSU Accessible Procurement Process
• Keys to successful implementation:– Strong, sustained Executive Level support– Roles and Responsibilities• ATI Designee (“Coordinator”)• Shared responsibility across the campus
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Case Study: Importance of ATI Designee
• Scenario:– University adoption of online student training solution– Case Details:
• Procurement wasn’t involved/aware• $0 Agreement• High-Impact + High Stakes• Significant Issues with Accessibility
– Take Away(s):• Procurement department may not always be involved• ATI Designee role is key (keeping informed, planning for what’s next)• High impact ICT often require proactive response to ensure access
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CSU Accessible Procurement
Process Steps Forms
Guidance & Training Materials
FAQs
http://teachingcommons.cdl.edu/access/procurement_process/index.shtml
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The Old Way
• Collect and file VPAT• Limited (or no) real-world verification of claims• Extensive use of exceptions/exemptions• Generic plans to address accommodations• Vendors remain uninformed about gaps• Products remain inaccessible• Procurement-centric focus
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A New, Better Way• Collect VPAT – Question VPAT – Revise VPAT• Real-world verification of claims• Very limited use of exceptions/exemptions• Specific plans to address accommodations• Vendors become educated about gaps• Vendors commit to remediate products• Products become more accessible• Campus-wide effort
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Process Steps
Gather Information
Review Information
Review Product Place Order
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The Purpose of Accessibility Reviews
• Goals: – Determine specific accessibility gaps• Provides vendor with actionable information• Allows for discovery of available workarounds• Enables sufficient detail to be included in alternate
access plans
– Drive future improvements in accessibility of ICT• Get vendor commitment to remediate identified gaps
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STEP 1: Gather Information• Primary responsibility
– End-User
• Complete Pre-Purchase Info form– What is it?– Who are the End-Users?– How will it be used?– How many people will use it?– Does the use involve a critical program/benefit?
• Ask Vendor for VPAT
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STEP 2: Review Information• Primary responsibility– ATI Designee
• Review Accessibility documentation– Pre-Purchase Info– VPAT(s)
• Base review plan upon impact determination– Choose review type, tasks
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Myth #3: A11y review only requires a checklist
• Reality:– Checklists can’t address qualitative aspects like:• Can screen reader users complete task x?• Are bitmap images used consistently throughout app?• Are headings used appropriately throughout page?
– Checklists are well suited for yes/no questions like:• Did we complete all process steps for purchase x?• Did all the right people participate in the process?• Did our contract language include A11y provisions?
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STEP 3: Review Product• Primary responsibility– ATI Designee
• Review Types– VPAT review– Vendor demo– Automated testing (Free or Enterprise Tools) – Manual testing (Quick or Comprehensive)– End-User testing
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STEP 4: Place Order
• Primary responsibility– Procurement Department Buyer
• Complete Buyer Checklist– Bid documents– Bid process– ATI Review documentation and process– Contract documents
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CSU Accessible Procurement Pilot
• Fresno State is piloting process– Serves as real-world proof-of-concept– Helps vet processes, forms, guidance– Allows for development of training materials
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Pilot – Current Activities• New, online requisition– Accessibility integrated into new and improved requisition
form• Accessibility-related questions included on form• Intelligent workflow based upon type of items purchased, impact
• New, online ATI review form– Integrated with new online requisition
• Triggered only when additional information is needed, based upon responses
– Same form used regardless of funding source
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Online Requisition Screenshot
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ATI Integration + Workflow
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Final Thoughts
• Recommendations:– Evaluate roles & responsibilities; address gaps– Integrate ATI review into existing processes– Prioritize efforts + meaningfully review products– Proactively plan for provision of alternate access– Collaborate with vendors to improve accessibility
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Questions?
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Thanks for your participation!
• A special thanks to Marlene Zentz for the invitation to present to the Montana Accessibility Interest Group
Email: [email protected]: @siechert