ACCESSACCESS

Volunteers of AmericaVolunteers of America

ACCESSACCESS

• CentralizedCentralized

• 1-8881-888

ACCESSACCESS

• Screen for safetyScreen for safety

• Screen for financial eligibilityScreen for financial eligibility

• Obtain information of presenting issueObtain information of presenting issue

• Determine if standard or expedited Determine if standard or expedited assessmentassessment

• Consumer encouraged to bring Consumer encouraged to bring records, natural supportsrecords, natural supports

ACCESSACCESS

• VOA transfers call to agency VOA transfers call to agency schedulerscheduler

• Standard assessment within 10 Standard assessment within 10 working daysworking days

• Expedited assessment within 3 Expedited assessment within 3 working daysworking days