ACCEPTABLE ACCEPTABLE METHODOLOGY AND METHODOLOGY AND

STANDARDSSTANDARDS

Carey EdwardsCarey Edwards

CRM Advisory PanelCRM Advisory Panel

JAR OPS REQUIREMENTJAR OPS REQUIREMENT

Appendix to JAR-OPS 1.965 (b) Appendix to JAR-OPS 1.965 (b)

(3) Line Checks(3) Line Checks

(ii) “The flight crew must be assessed on (ii) “The flight crew must be assessed on their CRM skills in accordance with a their CRM skills in accordance with a methodology acceptable to the Authority methodology acceptable to the Authority and published in the Operations and published in the Operations Manual.”Manual.”

ACCIDENTS

Media

Public

PoliticiansRegulators

Operators

Unions

Crews

The flight crew must be assessed on The flight crew must be assessed on their CRM skills their CRM skills in accordance with a in accordance with a

methodology acceptablemethodology acceptable to the to the Authority and published in the Authority and published in the

Operations Manual.Operations Manual.

What is an Acceptable What is an Acceptable Methodology?Methodology?

When an Operator has the following in When an Operator has the following in place and working:-place and working:-

► The CRM standards to be used (eg The CRM standards to be used (eg NOTECHS) have been agreed by NOTECHS) have been agreed by crews, operators and regulators – and crews, operators and regulators – and reflect best practice.reflect best practice.

►The standards are clear, briefed and The standards are clear, briefed and published in the Operations Manual.published in the Operations Manual.

……………………..cont’d..cont’d

► Training courses are provided to ensure Training courses are provided to ensure that crews can achieve the agreed that crews can achieve the agreed standards and these are evaluated with standards and these are evaluated with regards to their effectiveness.regards to their effectiveness.

►The methodology for assessing, recording The methodology for assessing, recording and feeding back has been agreed and and feeding back has been agreed and validated.validated.

►Procedures are in place for individuals Procedures are in place for individuals who do not achieve the agreed standards who do not achieve the agreed standards to have access to additional training, and to have access to additional training, and independent appeal.independent appeal.

… … cont’dcont’d

► Instructors and examiners are Instructors and examiners are qualified to standards agreed by all qualified to standards agreed by all parties, and are required to parties, and are required to demonstrate their competency to the demonstrate their competency to the CAA.CAA.

► A training and standardisation A training and standardisation programme for training personnel programme for training personnel should be established.should be established.

ValidatedValidated- - Can it be used for the purposes Can it be used for the purposes

it was intended?it was intended?

► Can the standards be observed.Can the standards be observed.► Is the variability in interpretation minimal.Is the variability in interpretation minimal.► Are examiners consistent in their rating.Are examiners consistent in their rating.► Is the method practical for users.Is the method practical for users.► Does the scoring give enough information.Does the scoring give enough information.► Is it affected by relevant ‘cultural’ issues.Is it affected by relevant ‘cultural’ issues.► Is there evidence of the above.Is there evidence of the above.

CRM StandardsCRM Standards

► Must be observable.Must be observable.► Must be clear.Must be clear.► Must be understood.Must be understood.► Must be relevant.Must be relevant.