accenture people soft capabilities

8/8/2019 Accenture People Soft Capabilities

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Accentureand PeopleSoftCreating and Delivering

Better Performance


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Implementing enterprise solutions in an increasinglycompetitive and uncertain economic climate poses

complex organizational challenges. How do yourealize immediate benefits from software solutionsand create a flexible application platform for futuregrowth? At the same time, how do you balancetechnology innovation with the fundamental needto control costs?

Accenture implements PeopleSoft-based enterprisesolutions that accelerate the delivery of financialand performance benefits while positioningorganizations for long-term competitive advantage.We can work with you to bring your enterprisesolutions vision to lifewhether you want toimprove the efficiency of your human resources orfinance function, streamline your supply chain

processes and inventory turnover, develop moreprofitable customer relationships, increase workforceproductivity, reduce administrative costs or expandyour operations.

A charter member of PeopleSofts Global ConsultingAlliance Program and a Platinum Services Provider,Accenture has developed a strong, long-standing

alliance relationship with PeopleSoft. Since 1990,Accenture has invested significant resources tobuild the capabilities, methodologies, tools andknowledge capital in order to exploit the power ofPeopleSoft enterprise solutions and deliver betterperformance consistently to our clients around theworld.


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Delivering innovation

through our Design,Build, Run model

Accenture provides a comprehensive approachthat covers the entire PeopleSoft solutions lifecycleincluding application design, development,management, human performance, and day-to-day operations. Guided by our Design, Build,Run model, we focus on rapidly improvingbusiness performance, minimizing project riskand delivering PeopleSoft assets that are

sustainable, affordable and predictable for thesystems useful life.

To achieve these goals, Accenture offers a fullrange of reusable methodologies and tools basedon our experience with more than 300 majorPeopleSoft implementations across multipleindustries. This broad array of assetsincludingestimating tools, configuration guides, businessprocess flows, test scripts and training templates

helps our project teams to hit the groundrunning and speed the time to benefits for ourclients. In addition to investments in deliveryassets, Accenture also conducts research projectsto develop original, breakthrough thinking thathelps Accenture and its clients address criticalbusiness issues. For a complete listing of ourthought leadership, visit our website atwww.accenture.com.

Design

We draw on our deep understanding of your industryincluding

trends, competitors, customers and workforce challengesto

implement a PeopleSoft-based solution that is based on a sound

business case and dramatically improves your business performance.

We also bring deep functional experience in areas such as finance

and performance management, human performance, customer

relationship management and supply chain, and have dedicated

professionals in each of these areas.

We can help you assess your business needs to develop the

appropriate enterprise solution vision. For example, we work with

clients to manage costs by consolidating enterprise solution

instances, conducting a comprehensive analysis of potential

opportunities, outsourcing enterprise applications and related

processes as well as leveraging cost-effective development resources.

At the same time, we can help you create and execute long-term

strategies for integrating your enterprise systems and realigning

processes to enable seamless transactions with customers and

suppliers.

Build

Accenture shortens the time to project completion and reduces

risks by drawing on deep experience and extensive PeopleSoft-

related assets. We have more than 2,500 people trained in

implementing and integrating PeopleSoft's Pure Internet Architecture

and new generation applications such as Supply Chain Management

and Customer Relationship Management. In addition to the people

focused on implementing enterprise solutions, we also have an

additional 600 people who provide ongoing PeopleSoft application

management services for key clients around the world. Our services

include implementation and support for PeopleSoft 8, including

PeopleSoft Human Capital Management, Financials, Customer

Relationship Management, Enterprise Service Automation and

Supply Chain Management solutions.


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Our productivity aids and accelerators help clients dramatically

reduce implementation time. A key asset in this process is the

Accenture Project Jump Start tool, which enables project teams to

start working quickly in a stable PeopleSoft environment in less

than two weeks. Among its components are server and network

hardware, preloaded application software and the latest version of

the PeopleSoft environment. In addition to the Jump Start tool, we

offer a wide range of additional tools to make the Build segment

of a PeopleSoft project successfulfor example, functional test

models that reduce the time to prepare for PeopleSoft product

tests by up to 50 percent; testing tools to streamline and automate

parallel and performance testing; and tools that assist in planning,

tracking and managing the project. Our PeopleSoft-specific training

programs, methodologies and tools provide our professionals with

the capabilities and resources needed to address your specific needs.

Run

Over the years, Accenture has combined the substantial resources

and intellectual property we have developed in PeopleSoft with our

outsourcing assets to create a full spectrum of outsourcing services.

These services include: Business Transformation Outsourcing

(outsourcing everything from infrastructure up through business-

critical processes to achieve transformational outcomes that go

beyond cost-cutting); Business Process Outsourcing (outsourcing a

single business function such as Finance or Human Resources);

Technology Infrastructure Outsourcing (outsourcing an end-to-end

set of IT infrastructure services); and Interim Run Services

(outsourcing for a transitional period).

In addition, we have a specific offering around application

management. Accenture's application management offering focuses

on the day-to-day needs for Human Resources and Financials

application management, support and data hosting. Our offering

provides complete application lifecycle support services, including

maintenance, enhancements and projects, under long-term

arrangements. This offering provides competitive pricing, often

using a global sourcing mix that passes on additional continuous

improvement savings throughout the life of the arrangement.


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through globalsourcing

Accenture Delivery Centers help organizationsget the most out of their PeopleSoft-basedsolutions by providing clients with worldwideaccess to highly skilled and multi-disciplinaryteams to meet specific client requirements.The centers work in an anytime, anywheredevelopment environment available toorganizations globally for speed of delivery and

flexibility. They use an end-to-end life cycledelivery approachfrom design to execution tomanagement of a solutionand an integratedsuite of methods, tools and architectures thatmeet industrywide quality certification levelsassigned by independent organizations.

Key Accenture Delivery Centers for PeopleSoft are located in Atlanta,

Reston, Toronto, Paris, Manila, and Mumbai (India). Operating as a

single network, our delivery centers provide our clients with access

to a core of deeply skilled PeopleSoft specialists and valuable work

products related to complex implementations and upgrades. Thecenters use a proven ready-to-go infrastructure and support

organization, implementation and upgrade methodologies, process

models, estimating tools, and project management and tracking

tools. These assets allow us to set up projects quickly, leverage our

collective experience most efficiently, reduce design time and

lower overall costs.

The Accenture Delivery Center for PeopleSoft in Atlanta has been a

hub for PeopleSoft capabilities and assets since 1997, providing

end-to-end functional, project and operational support for global

PeopleSoft clients. Our delivery center has more than 100 highly

skilled professionals who provide deep experience to outsourcing

and development projects as well as support for other Accenture

PeopleSoft engagements worldwide. Professionals from our center

in Atlanta work closely with our delivery center in Manila to lower

the costs associated with delivering PeopleSoft solutions while

maintaining Accenture quality. Since 1985, the delivery center in

Manila has provided world-class systems development and

application management services. This delivery center currently has

more than 1,000 technical and application specialists, with more

than 100 who specialize in all versions of the PeopleSoft HRMS

and Financials application suites.

Based on our extensive experience in providing PeopleSoft

application management services for a variety of organizations,

clients can receive the following benefits:

Lower total cost of ownership for PeopleSoft applications and

support

Lower risk profile for support activities and business operations

that rely on these applications

Higher availability and consistency of PeopleSoft application

resources for maintenance and support, new development,

upgrades and projects that improve the performance of the

client's business

More flexibility and reduced risk in meeting peak demand and

crunch-time periods

Higher service levels, including more timely maintenance and

support, as well as more proactive patching of applications


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through functionalsolutions

Customer Relationship Management

Facing new sources of competition, shrinking markets and economic

uncertainty, many companies must design a new agenda for creating

customer value. Their ability to create and sustain profitable sales,

service and customer support interactions is central to this agenda.

Whether they opt to reengineer existing capabilities or implement

new ones, companies must also accelerate the return on their

investment. With more than 6,500 professionals possessing Customer

Relationship Management experience, Accenture is well-positioned

to meet client needs in this area.

Accenture Customer Relationship Management solutions, powered

by PeopleSoft CRM applications, optimize the quality and cost

effectiveness of customer contact. These applications significantly

improve the cost structure for sale and service operations, whilemaximizing the revenue potential of each interaction. And, these

applications also help build customer loyaltyand competitive

barriers-by delivering differentiated customer experiences aligned

with customer history, preference and valueand are integrated

seamlessly across the channel portfolio.

Accenture has built strong capabilities around PeopleSoft CRM

with specialists skilled in all CRM modules, including the Field

Service application, and deep functional expertise in the areas of

support, sales and help desk. Our Accenture CRM Toolkit for

PeopleSoft includes an estimating model and timelines, sample

deliverables, design templates and test scripts.

Finance and Performance Management

Accenture helps finance executives define strategies for operational

excellence in transaction processing, develop analytic capabilities

to enable strategic decision making and deliver effective enterprise

performance management functionality to drive shareholder value.

With more than 1,400 Finance & Performance Management

professionals, Accenture is ready to help clients improve their

financial performance and work to boost shareholder value.

Key Accenture solutions for PeopleSoft include:

Accenture Finance & Performance Management Solution for

PeopleSoft

This solution includes planning and configuration tools directly

supporting the PeopleSoft financial and reporting suite. Tools focuson all financial components including general ledger, payables,

receivables, expenses, asset management, reporting, projects, tax

processing, planning and budgeting, and treasury management. In

addition, we have dedicated professionals and knowledge in the

area of enterprise performance management.

Accenture Finance Solutions

This group provides global, transformational finance and accounting

outsourcing solutions that turn internal cost centers into client-

focused service providers. Experienced finance professionals drive

value throughout the organization. Our outsourcing capabilities

deliver quantifiable and predictable outcomes that transform the

finance function by leveraging PeopleSoft technology.


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Human Performance

Accenture's more than 2,600 Human Performance professionals

provide tailored, comprehensive consulting and outsourcing

solutions that are focused on drastically improving business

performance. We deliver these solutions in two primary areas:

Workforce Transformation and Human Resources (HR)

Transformation. By focusing on these two areas, we are able to

drive a broad range of human performance improvements that

clearly addresses our clients' most pressing issues.

Leveraging our deep experience in HR strategy, process and

technology, service delivery, strategic change management and

employee relationship management, we collaborate with clients to

transform their HR organization. We achieve this objective by

aligning their HR functions and programs with the strategic

direction and business objectives within their organization. With

process redesign and Human Resource Information System (HRIS)applications primarily based on the PeopleSoft suite, our solutions

revolutionize the HR function. The benefits of Accenture's approach

include not only greater cost efficiencies, but also better service

delivery and an improved satisfaction with HR. The biggest benefit:

an HR infrastructure that enables the achievement of strategic

goals rather than inhibiting them.

Some organizations choose to increase their efficiency and

effectiveness further by outsourcing their HR and learning functions.

This is where Accenture HR Services and Accenture Learning can

play a pivotal role. By employing practical, proven outsourcing

disciplines and leveraging PeopleSoft within their service-delivery

infrastructure, these two outsourcing organizations can tailor the

right people solution for our clients' entire employee life cycle

from recruitment to retirement.

Supply Chain Management

With more than 7,000 professionals, Accenture helps put in place

the strategies, processes, technologies and synergies that companies

need to design more collaboratively, procure more effectively,

manufacture more efficiently, deliver more readily and sell more

successfully.

Accenture teams with leading clients to define and design supply

chains that draw on PeopleSoft's suite of enterprise applications.

We execute such projects on a global scale-successfully meeting

the challenges of multiple languages, time zones, currencies and

economic structures-to implement comprehensive initiatives that

seamlessly integrate the supply chain, from order to cash. We are

deeply experienced in PeopleSoft's manufacturing modules and

maintain alliances with numerous specialty software providers to

deliver solutions that integrate business planning capabilities

inherent in PeopleSoft with quality and shop systems located on

the factory floor.

Our PeopleSoft-driven supply-chain solutions have yielded myriad

client benefits, including:

Improving planning and scheduling activities

Reducing the planning cycle time from days to sometimes minutes

Reducing product time to market

Improving inventory visibility and control, which provides the

information needed to use lower cost channels for moving

product on a global basis

Improving linkage through the entire supply chain

One supply chain area in which Accenture and PeopleSoft have

joined forces recently is sourcing and procurement. Our joint

solutionSmart Supplier Relationship Management (SRM) Servicescombines Accenture's deep strategic sourcing knowledge and skills

with PeopleSoft's world-class eSourcing tool. The benefit of this

joint solution is reducing the time, cost and effort required to

execute key sourcing, procurement and supplier management

processes. Smart SRM allows organizations to conduct a hosted

sourcing event for little or no up-front cost. The offering's real-

time dynamic pricing environment can demonstrate the ability to

reduce the cost of purchased goods and services up to 40 percent;

shorten strategic sourcing projects by as much as 12 weeks; and

cut administrative costs for bid-quote activities between two and

five percent. Smart SRM Services also establish a repeatable

process to promote ongoing quality, consistency and rigor in the

strategic sourcing process.


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through cross-industry solutions

Accenture PeopleSoft Upgrade Solution

For years, Accenture has teamed with scores of clients across

multiple industries to plan and execute PeopleSoft upgrade

programs. Through the upgradesmany to version 8we have

balanced our clients' budget, risk and timeline targets with the

strategic objectives of using PeopleSoft-based solutions.

An important first step is using the Accenture Business Case

Diagnostic Tool to help clients understand the upgrade's concrete

business benefits. With professionals skilled in PeopleSoft upgrades,

we then draw on a variety of proven assets to accelerate delivery.

We have leveraged our strong alliance relationship with PeopleSoft

to develop upgrade tools that are either aligned with or complement

PeopleSoft's tools and strengths, such as the PeopleSoft Upgrade

Lab. Our PeopleSoft-specific toolstesting scripts, training aids,

estimating models, management tracking scorecards and others

help reduce upgrade risks, costs and time.

Looking forward, we are working with selected clients to evaluate

migrating to the Microsoft platform at the time of the upgrade.

This move can provide more flexible and scalable solutions, and

help organizations lower the total cost of ownership through the

Microsoft .NET/Intel platform.

Accenture Value Realization Solution for PeopleSoft

The Accenture Value Realization Solution for PeopleSoft provides

an approach to identify, prioritize and trigger cost-reduction and

revenue enhancement opportunities, helping maximize the return

on PeopleSoft-based enterprise solutions. The solution diagnoses

opportunities from three perspectivesstrategic, operational and

tactical.

Strategic - Identifies the strategic components and key drivers of

return on invested capital so that an organization can articulate

the value and impact of operational improvements on share price.

Operational - Provides an assessment of an organization's

current business capabilities to highlight opportunities that will

extract additional value.

Tactical - Relates benefits planned (using the original business

case) to typical benefits realized (using ranges of benefits from

other enterprise solution implementations) to actual benefits

realized (using current financial data).

Microsoft-based solutions for PeopleSoft

A unique alliance between Accenture, Avanade and Microsoft

enables us to offer Microsoft platform options for scalable and

flexible enterprise solutions. These solutions provide significant

improvements in business processes while operating at a lower

total cost of ownership.

In a recent performance analysis for a large US federal agency, we

compared its current technical architecture to the performance that

could result from a competing technical architecture of Unisys/

Windows/SQL Server. We found that the agency could reduce its

cost by more than 50 percent by running its current loads on Unisys

hardware with the Windows operating system and the Microsoft

SQL Server database. The technical architecture also producedbetter results for each of the six PeopleSoft processes tested.

Through this and other engagements, Accenture has developed and

refined assets and tools that help clients determine if the

Microsoft platform is appropriate for their needs:

Accenture High Performance, Reliability and Scalability Labs

provide benchmarking services to reduce the potential risk

associated with solution scalability, reliability and performance.

Accenture Microsoft Simulations demonstrate that the Microsoft

platform can deliver superior response times for PeopleSoft

applications at a lower total cost than UNIX environments.


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Accenture Total Cost of Ownership Diagnostic provides the

framework for evaluating the costs of implementing and

managing PeopleSoft applications on a Microsoft platform.

Accenture's close relationship with Avanade helps reduce the

migration time to the Microsoft platform. Avanade delivers

customized scalable enterprise and Internet-based technology

solutions built upon the Microsoft .NET platform. Avanade

professionals work side by side with our PeopleSoft professionals

to implement PeopleSoft solutions on the Microsoft platform.

Accenture Interactive Messaging Service Solution for

PeopleSoft

Accenture's patent-pending Interactive Messaging Service solution,

pre-integrated with PeopleSoft's product architecture, providesnatural-language-based interaction to information and transactions

managed in PeopleSoft 8.x applications. This innovative solution

can reduce the cost of customer and employee operations, enable

new revenue streams, improve employee productivity, and increase

customer satisfaction and loyalty by improving responsiveness to

customer needs.

The Accenture Interactive Messaging Service Solution for PeopleSoft

delivers key transactions to many communications channels:

interactive pagers, enterprise and consumer instant messengers,

short messaging service and voice calls. Users can access enterprise

systems through any of these devices to obtain up-to-the-minute

information or perform transactionsfor example, managing orders;

viewing contract data, customer credit, service management or

profiles; retrieving and updating HR data; and viewing accounting

transactions. The solution also provides interactive alerts that

push out key informationsuch as sales order notifications,

pending deliveries and employee/customer pollingand interact

with the user to complete business transactions based on the alert.

Early adopters are proving the business value of this pioneering

approach. For example, an employee shared services center that

handles accounts payable, accounts receivable and project

accounting requests deployed this solution to an employee pilot

group of 40. One outcome was a 58 percent call deflection rate,

with employees opting to use the interactive messaging system

instead of direct calls to shared services personnel. Another outcome

was a 15 percent average handle time reduction for those calls

that were handled by an employee service agent. Within months,this pilot group expanded, through viral marketing, from 40 to

more than 4,000 employees, further extending the business value.


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We leverage our deep understanding of yourindustryincluding trends, competitiveenvironments, customers and stakeholderstoimplement a PeopleSoft-based solution thatsupports your overarching business strategy,based on a sound business case. Accenture hasdelivered more than 300 PeopleSoft-basedenterprise solution projects worldwide across

nearly every industry.Accenture's partnership with government clients has been

particularly strong. As the largest implementer of PeopleSoft

products for government organizations, Accenture has successfully

completed nearly 100 PeopleSoft public sector projects across the

globe. Our clients include national, state/provincial and local

governments as well as not-for-profits, universities and

multinational organizations such as the United Nations.

We specialize in serving large, complex organizations, and provide

comprehensive experience, a proven methodology and tools, and

deeply skilled specialists in the public sector to minimize

infrastructure risks. Accenture is now adapting our industry-leadingadministrative shared services capabilities to our public sector

clients to maximize the value derived from PeopleSoft system

implementations.

Another example of industry-specific offerings is in Accenture's

efforts to help banks become Basel II compliant. Although the

deadline for implementation of Basel II has been pushed back to

2006, banks need to act now to achieve the proposed approaches

for credit and operational risk and reap the benefits of reduced

capital charges. New data requirements for Basel II create a

serious challenge and will require banks to modify existing system

architecture and interfaces. Accenture's PeopleSoft practice has

developed an approach for assisting banks in modifying their

existing PeopleSoft applications to become Basel II compliant. This

approach includes a diagnostic tool to understand the relevant

technology and process components, a data model to define the

needed data structure and a technical architecture template. In

addition to these PeopleSoft-specific assets, Accenture can draw

upon considerable global experience in helping banks to plan and

implement a Basel II compliance strategy.

We deliver innovation

through a strongindustry focus


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Copyright 2003 Accenture

All rights reserved.

Accenture, its logo, and Accenture HighPerformance Delivered are trademarks

of Accenture.

About Accenture

Accenture is a global management consulting, technology services

and outsourcing company. Committed to delivering innovation,Accenture collaborates with its clients to help them become high-

performance businesses and governments. With deep industry and

business process expertise, broad global resources and a proven

track record, Accenture can mobilize the right people, skills, and

technologies to help clients improve their performance. With more

than 83,000 people in 47 countries, the company generated net

revenues of US$11.8 billion for the fiscal year ended Aug. 31, 2003.

Its home page is www.accenture.com.

About PeopleSoft

PeopleSoft is the world's leading provider of application softwarefor the real-time enterprise. PeopleSoft pure Internet software

enables organizations to reduce costs and increase productivity by

directly connecting customers, suppliers, partners and employees

to business processes on-line, in real time. PeopleSoft's integrated,

best-in-class applications include Customer Relationship

Management, Supply Chain Management, Human Capital

Management, Financial Management and Application Integration.

Today more than 5,200 organizations in 140 countries run on

PeopleSoft software. PeopleSoft's home page is www.peoplesoft.com.

accenture people soft capabilities

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