accelerating transformation with now platform · 5/17/2018 · accelerating transformation with...
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![Page 1: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/1.jpg)
Accelerating Transformation with Now Platform
Head of Product, Platform Business
Marcus Torres
![Page 2: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/2.jpg)
2 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Expectations…
…are driving transformation
![Page 3: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/3.jpg)
4 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Digital transformation drives the future of work
Deliver great experiences to every user
Complete routine tasks in a snap
Accelerate and automate complex tasks
Innovate in business process and models
![Page 4: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/4.jpg)
5 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Transforming with new application development models
Figure 4: DPA Use Cases, Uncharted Software-Delivery Territory
High
Low
Ap
p C
om
ple
xity
Number of apps
IT zone
Forrester: “Refocus Process Automation To Rescue Your Digital Transformation”, May 17, 2018
5
Biz Developer zone
No Code ZoneLow
CodeZone
Pro Code Zone
Transformation led by process owners
Evolving platforms enable low and no code tooling
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6 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Everyone plays an evolving role
HR FinanceCustomer Service
Facilities IT Legal
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7 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
IT becomes the enabler
IT
7
© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
HR
Finance
Customer Service
Legal
Facilities
Expense Management
Budget Management
Quarter Closing
Warranty ClaimsFlex Time
Hours
Onboard Customers
Administrate Policy
Changes
Administrative Support Mgmt.
Contract Processing
Client Time Tracking
Repair Requests
Relocation Management
Charging Station Reservations
Charitable Gift
Matching
Employee Performance
Reviews
![Page 7: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/7.jpg)
8 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Critical components of Platform as a
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
StrategyService
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10 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
IT Sales Marketing HR ServicesFinance
Now Platform
The Now Platform: PaaS for digital transformation
…
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11 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Now Platform
The Now Platform: PaaS for digital transformation
CustomApps
Customer Service
HRSecurityIT Partner Apps
IT Sales Marketing HR ServicesFinance …
![Page 10: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/10.jpg)
12 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
![Page 11: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/11.jpg)
13 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Build experiences that transform
Service Portal Mobile
Amazing portal experiences
Amazing on-the-go experiences
Workspace
Amazing experiences for agents
![Page 12: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/12.jpg)
14 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Service
![Page 13: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/13.jpg)
15 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Easily automate and integrate your processes
Build flows using natural language, re-usable components and automate action using
conditional triggers
Flow and Action Designer Integration Hub
Integrate everything with out-of-the-box connectors to internal
and external services
![Page 14: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/14.jpg)
16 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
![Page 15: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/15.jpg)
17 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Enhance everyday work with insight and automation
Performance Analytics Virtual Agent
Align data, people and goals to drive business
Take chat from conversation to resolution
Agent Intelligence
Machine learning-powered adaptive intelligence
![Page 16: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/16.jpg)
18 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
![Page 17: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/17.jpg)
19 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Democratizing development enables innovation for everyone
Transform AppDev, Transform your business
Form Designer
Service Creator
Flow Designer
Portal Designer
UI Policies
Table & Schema Builder
Virtual Agent Designer
Git Integration
Automated Testing
Studio IDE
HTML/CSS/Javascript
Developer Instance
Delegated Development
No code Low code Pro code
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20 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Sneak Peak
![Page 19: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/19.jpg)
21 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
One Platform, unlimited possibilities
Tailor and extend ServiceNow solutions
Growing and vibrant ecosystem of partners
Now Platform
Build applications for new customer use cases
• ESM• Case Management• Operations
![Page 20: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/20.jpg)
22 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
• Developer Instance
• API & Documentation
• Free learning plans & training
• Share code!
• Community
• Meetups & events
• much more…
developer.servicenow.com
ServiceNow Developer Program
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23 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
• Applications for any department
• Install with a single click
• Free and paid applications
• Dedicated partner support
ServiceNow Partner Program
500+ 400+ 49%
Partners Apps YoY growth
![Page 22: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/22.jpg)
25 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
time to market
improvement
40%
Economic impact of the Now Platform
Accelerated development
efforts
290%Increased employee
productivity
57%
Now PlatformSource: Forrester The Total Economic Impact™ of Developing Applications on the Now Platform™ May 2017
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26 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
LeadershipGartner Magic Quadrant for ITSM, IRM and hpaPaaS
46%Global 2000
98%renewal rate
35Kapps built
Our customers at a glance
ServiceNow, a partner you can trust
#1 Forbes’ World’s Most Innovative Company
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27 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Transformational customer successes
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28 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Tim AlmanManager of IT Service Management, Aaron’s
ServiceNow enabled us to start out simply with minimal coding, so our developers could grow their skills over time. And, it only takes us 6 to 8 weeks to build an application—including complex workflows and reporting.
Aaron’s
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29 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Challenge
Over 3,000 legacy apps on Lotus Notes
Poor end user app experience
Slow, tedious development cycles
Dejardins Transforms Legacy Business Apps with ServiceNow PlatformResults
Vastly improved user interfaces with enhanced stability
25% faster app development, quicker developer onboarding – only 5 days
Solution
Migrate Lotus Notes apps to ServiceNow
Use Agile development practices
Apps created on ServiceNow: Loan Management, Change of Account, Grievances
![Page 27: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/27.jpg)
31 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Chris BediCIO, ServiceNow
Our custom Click-Through Agreement application was quick and easy to develop, and has transformed how we manage legal agreements at ServiceNow.
ServiceNow
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34 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Better understand the benefits,
costs, and risks of the
Now Platform
A soup to nuts guide on
understanding all the capabilities
of the Now Platform
An eBook for enterprise architects
on how the Now Platform can support
their architecture
8 customer digital transformation success stories driven by ISV
partners
11 Platform customer case
stories
An eBook that explains in plain business language
what customers build on the Now Platform
Resources: Get the Platform eBooks
![Page 29: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/29.jpg)
35 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Three ways to begin your NowPlatform journey
App Dev workshop
1
• Onsite
• Business analysts
• Professional developers
Innovation workshop
2
• Art of the possible
• Best practices
• Ideation methods
Inspire engagement
3
• Executive advisory
• Strategy engagement
• Drive business outcomes
![Page 30: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/30.jpg)
36 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
CreatorCon at a glance
Track 1New to NowPlatform
Track 2Advanced ServiceNow Developers
11:00am – 1:00pm Creating Your First ServiceNow Application Dave SlusherMeeting Room C4.8, Level 4
1:00pm-1:30pm Lunch Foyer, Level 4
1:30pm – 3:30pm Integrating 3rd Party APIsDave SlusherMeeting Room C4.8, Level 4
Building Your First IntegrationHub Spoke Jonatan JardiMeeting Room C4.9 & 4.10, Level 4
Lunch Foyer, Level 4
MetricBase: IoT, Automation & SensorsChuck TomasiMeeting Room C4.9 & 4.10, Level 4
![Page 31: Accelerating Transformation with Now Platform · 5/17/2018 · Accelerating Transformation with Now Platform Head of Product, Platform Business Marcus Torres](https://reader035.vdocuments.us/reader035/viewer/2022081522/5f0255b37e708231d403c2c7/html5/thumbnails/31.jpg)
37 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
We make the world of work, work better for people.
Our purpose
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9 – 10 October • Sydney