accelerating peak performance...
TRANSCRIPT
Accelerating Peak Performancejjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Don MacPhersonPresident & Co-Founder
QUALITY
SERVICE
FAIRVALUE
Q+S+FV=CSAT
E+C+D=P
Tools/ResourcesTraining
Employee InvolvementTeamwork
Performance Management
CAPABILITIES
CAPABILITIES
Communication
Goal ClarityCustomer Focus
Quality EmphasisClear Values
DIRECTION
The number of mobile-only Internet users to increase
56-fold in the next five years.
Information flow over smart phones to increase 47-fold
in the same period.
CommunicationGoal Clarity
Customer FocusQuality Emphasis
Clear Values
DIRECTION
30 to 1
The level of an employee’spsychological investment
in their organization.
ENGAGEMENT
56
10% Fully Engaged
ENGAGEMENT
22% Moderately Engaged36% Under Engaged
32% Disengaged
7432 /
7.5
ENGAGEMENT DRIVERSRecognition
Personal Accomplishment
Career DevelopmentBelief in Senior
LeadershipCompensation
Recognition
What’s been the most meaningful recognition you can remember?
How did it make you feel?
Personal Accomplishment
Personal Accomplishment
Career Development
Belief in Senior Leadership
Compensation
3694 /
Work is an imperfect place.Accepting that is a step
toward success.
What can you do right now?
Can every employee reach their performance
potential?
Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey
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Don MacPhersonPresident & [email protected] 612-399-3837Twitter: @macpherson_d
Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Don MacPhersonPresident & [email protected] 612-399-3837Twitter: @macpherson_d