accelerating innovation: do more with less in your startup
TRANSCRIPT
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Joel Worrall CTO
CURE International
Accelerating innovation:Do more with less in your startup
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Accelerating InnovationUsing the New Relic Software Analytics Cloud to do more with less.
Joel WorrallCTO, CURE International@tangollama
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Why this is a good use of 25 minutes?
● Context● Insights● Applications
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1 ContextWhat’s “startupy” about CURE?
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We have hospitals in 10 countries and operate programs, such as clubfoot and hydrocephalus in an additional 20 countries.We have ~1500 employees worldwide, only 45 in the US.
CURE Operations Map
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5# OF PEOPLE ON THE TECH TEAM,
INCLUDING IT SUPPORT & THE TALKING HEAD (ME)
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From online donors and reporting to program delivery, New Relic helps us heal kids.
cure.org & CUREkidsCustom Wordpress applications with online donations, marketing content, and our real-time patient reporting platform utilizing the complete suite of services.
HydroOSOffline-first cloud-based EMR for a hydrocephalus treatment program, using Servers, APM (PHP), Browser & MySQL.
HospitalRunOpen source, offline-enabled cloud-based EMR focused on bringing the world’s best usability experience in healthcare to the nearly 14,000 facilities in the developing world, supported by APM (Node), Browser & (TBI) Insights.
We are “full platform” users
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2 InsightsSome practical advice from what we’ve learned as a team.
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APM is an assumptionI’m not sure I even need to say this, but I will anyway...
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Catch performance issues before you even deployDevelop with the agent installed locally
Profiling your app in dev = time saved.Pic cred: https://xkcd.com/1513/
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For mission-critical functional and performance monitoring
● Measure performance for a global user base.
● Ensure that the stuff that can’t break, isn’t.
● Validate that ancillary services are up and running.
Use Synthetics Strategically
Pic cred: https://xkcd.com/1319/
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Learn from what users are actually doing vs. just what they might say they want.
CUREkids Actions:● Age● Condition● Country● Etc.
App Analytics > Focus Group
Product Management
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Using the API to add additional data into the capture request
if (function_exists(‘newrelic_add_custom_parameter’)) { newrelic_add_custom_parameter("ck_user_id", $cua->getUserId()); newrelic_add_custom_parameter("ck_profile_id", $cua->getProfileId()); $profile = new CkProfile(); $profile->load($cua->getProfileId()); newrelic_add_custom_parameter("ck_url", $profile->getFriendlyUrl()); newrelic_add_custom_parameter("ck_condition", $profile->getConditionTerm()->slug); newrelic_add_custom_parameter("ck_country", $profile->getCountryTerm()->slug); newrelic_add_custom_parameter("ck_gender", ($profile->isFemale() ? "F" : "M")); newrelic_add_custom_parameter("ck_age", $profile->getBirthYearsDifference()); //do some other stuff to set the ck_action and gift_amount
}
Capturing the data in New Relic
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3 ApplicationsDirecting user behavior with app analytics
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Using Insights as reporting mechanism into your user experience.
Data captured in CUREkids goes to New Relic, then out of New Relic and into CUREkids.
New Relic “Inception”
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Using the Insights query API
if (function_exists(‘newrelic_insights_query’)) { //other stuff
$json = newrelic_insights_query( "SELECT uniques(ck_profile_id) from Transaction since 7 days ago limit 10"); update_option("nr_stats_recent_profiles", $json);
//overall impact $json = newrelic_insights_query(
"SELECT count(*) from Transaction WHERE ck_action IS NOT NULL FACET ck_action SINCE '".curekids_get_last_sunday()."'");
update_option("nr_stats_overall", $json); }
Reading the data back out of New Relic
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By measuring user interactions
HospitalRun home screen defined not only by role but individual user history.
Defining User Experience
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using PageActions and the Browser API
//hospitalrun patient edit route newrelic.addPageAction(‘hr_watch_patient’, { userName: UserSession.getUserName(),
patientId: patientId, externalId: model.get('externalPatientId'), displayName: model.get('displayName')
});
//NQRL retrieval to build the home screen SELECT uniques(patientId) FROM PageAction WHERE userName=<this user> SINCE 2 weeks ago
Capturing JS App Actions in New Relic
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Questions?
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Meet my primary customer: David from Kenya
Before
After