accelerating business agility with open source drupal

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Tom Erickson CEO, Acquia @tom_eric Drupal in the Global 2000 Accelerate Business Agility with Open Source Drupal

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Page 1: Accelerating Business Agility with Open Source Drupal

Tom EricksonCEO, Acquia@tom_eric

Drupal in the Global 2000

Accelerate Business Agility with Open Source Drupal

Page 2: Accelerating Business Agility with Open Source Drupal

HAVE

Page 3: Accelerating Business Agility with Open Source Drupal

•Disparate systems

•Duplication of content

•Static content

•High cost to manage

•Not scalable

A BROKEN WEB

Custom CMS

Page 4: Accelerating Business Agility with Open Source Drupal

WANT

Page 5: Accelerating Business Agility with Open Source Drupal
Page 6: Accelerating Business Agility with Open Source Drupal

A Wide Range of Web Needs

[sca

le]

[complexity & longevity]

CorporateSites

ProductSites

“Marketing”Sites

Page 7: Accelerating Business Agility with Open Source Drupal

WHY DRUPA

L

Page 8: Accelerating Business Agility with Open Source Drupal

where cost and speed to market are both critical factors, open source software can play a key role in helping organizations develop the capabilities they need to achieve high performance quickly and at reduced cost

Page 9: Accelerating Business Agility with Open Source Drupal

Shift• From self-contained, page-centric applications

to content services frameworks• Modular, flexible architecture to support rapid

application development• RESTful services - core infrastructure of the

Web

to Content Services

Page 10: Accelerating Business Agility with Open Source Drupal

Content Services Delivery is Drupal’s Competitive Advantage

“Good support for ‘placeless’ delivery and reuse of richly tagged content” Real Story Group

Page 11: Accelerating Business Agility with Open Source Drupal

Assembled Web Experiences

Architecture to rapidly “assemble” experiences from building-blocks instead of code sites from scratch.

Drupal core Drupal + recommendedmodules

Solution Distributions

Page 12: Accelerating Business Agility with Open Source Drupal

Web ExperienceManagement

Unified Web Experience

Commerce

Social Content

Page 13: Accelerating Business Agility with Open Source Drupal

WHERE

Page 14: Accelerating Business Agility with Open Source Drupal

Enable Sales through Rich Content

Build rich, immersive content experiences (brand boutiques, segment stores)and enable in-line social features and commerce functions

Page 15: Accelerating Business Agility with Open Source Drupal

Create Context Aware Mobile Experiences

Use location services to deliver relevant information across device platforms

Page 16: Accelerating Business Agility with Open Source Drupal

Connect with Customers through Social CRM

Provide rich, social support experiences

and recognize loyal customers

Page 17: Accelerating Business Agility with Open Source Drupal

Product Development Communities

Build value in your partner ecosystem

Page 18: Accelerating Business Agility with Open Source Drupal

Gamification

Increase Customer Engagement

Page 19: Accelerating Business Agility with Open Source Drupal

Offer Superior Customer Service

Reduce support costs while increasing customer satisfaction

Page 20: Accelerating Business Agility with Open Source Drupal

360 Degree View of the Customer

Engage, reward and develop rich behavioral

graphs

Page 21: Accelerating Business Agility with Open Source Drupal

Act Global, Think Local

Innovate faster and more frequentlyMulti site, multi language

Page 22: Accelerating Business Agility with Open Source Drupal

External and Internal

9

Communications blocks

Tools

Feedback/ratings

HR To Do’s

Learning

Multimedia

eMail access

Rotating banners

Personalized!

Page 23: Accelerating Business Agility with Open Source Drupal

Corporate Standard

Uniform branding, single tech skill set, massive savings

Page 24: Accelerating Business Agility with Open Source Drupal

Predominance5

11

86

3

130

2

of the Big 6 US media companies

of the top 18 US media brands

of the top 100 universities worldwide

of the top 4 global music companies

nations using Drupal for gov’t websites

largest global pharmaceutical companies

Page 25: Accelerating Business Agility with Open Source Drupal

Media Entertainment Public Sector Higher Ed

Some of the Bunch

Page 26: Accelerating Business Agility with Open Source Drupal

High Tech Pharma / Healthcare Financial Services Others

More of the Bunch

Page 27: Accelerating Business Agility with Open Source Drupal

HOW

Page 28: Accelerating Business Agility with Open Source Drupal

Truly Agile Marketing

February 2012 March 2012 April 2012

Pinterest hits 10M unique visitors

New Drupal module created for website

Users “pinned” images

15 Drupal sites go live with

Pinterest integration

Page 29: Accelerating Business Agility with Open Source Drupal

Drupal

Measurement and reporting

SocialFB/Twitter

Primary site

Email campaign

Videoportal

Mobile application

Community site

Rich media assets

User generated

content

Marketing automation

CRM Feeds

Integration with Best-of-Breed Tools

Page 30: Accelerating Business Agility with Open Source Drupal

Better Approach

Ex. 1: Traditional Product Development Cycle

Ex. 2: Networked Collaboration, Continuous Innovation

Project A

De

sig

n

Sp

ecs

Re

q’ts

Test

& R

ele

ase

Co

din

g

De

sig

n

Sp

ecs

Re

q’ts

Project A

Project C

Project B

Project D

Project Etime

effo

rt

Page 31: Accelerating Business Agility with Open Source Drupal

TailoredContent “components”

..that can be arrangedfor varying contexts ..

.. for all form factors.

A.Comments

B.Ratings

C.Video Player

D.Personalized Content

E.Related Links

F.Advertising

G.Share

H.Tags

I.Download

J.Learn More

K.RSS Feed

Campaign 1

Campaign 2

Page 32: Accelerating Business Agility with Open Source Drupal

Fastest time to market for web projects

Open approach drives greater ROI

Best of breed ecosystem

Our Community. Your Platform.

Purpose built for engagement

Page 33: Accelerating Business Agility with Open Source Drupal

THANK YOUTom Erickson | [email protected]

@tom_eric

Page 34: Accelerating Business Agility with Open Source Drupal
Page 35: Accelerating Business Agility with Open Source Drupal

Situation• Hundreds of websites• Dozens of CMS’s• Using Drupal in one division,

multiple sites• Global evaluation process

• Oracle Fatwire• Salesforce• DNN

Result• Selected Drupal as their

global Web platform• Building mobile brand sites in

1/4 of time of proprietary system

• Can build new sites in half the time it takes for internal deployment

Efficiently Create & Manage Sites

Global Pharmaceuticals Company