Engaging your people and improving your culture

Care Factor

100

“care factor zero”

“culture eats strategy for breakfast”

Culture eats strategy and structure for breakfast

Employee Engagement

Engagement = care factor

Care factor zero!

Care factor zero!

Care Factor

100

Global Financial Crisis2007Global Financial Crisis - 2007

NOW!Need pic

Global Engagement Crisis (now!)

Engaged

Not Engaged

Either Way?

Actively Disengaged

Global Engagement CrisisLevel of Engagement World Australia

Engaged

Not Engaged

Actively Disengaged

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13Not Engaged

Actively Disengaged

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13Not Engaged 63Actively Disengaged

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13Not Engaged 63Actively Disengaged 24

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13 24Not Engaged 63Actively Disengaged 24

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13 24Not Engaged 63 60Actively Disengaged 24

100% 100%(Gallup Consulting)

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16

100% 100%(Gallup Consulting)

So what? Highly Engaged =

Improving Culture and Engagement

Improving Engagement

SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement

and culture

http://sal.workplaceleadership.com.au

Leaders drive the organisational capabilities

that lead to better performance

Leadership is critical for innovation

Frontline leaders have the biggest impact on

employees

Investment in leadership development pays

Key Finding:

Engagement, culture, trust and 'intention to quit' are

results of good leadership.

Improving Culture and Engagement

Improving Engagement

What the best do differently

(Gallup)

What the best do differently

(Gallup)

• They develop their leaders!

What the best do differently

(Gallup)

• Strategic, top down approach to engaging leadership teams

What the best do differently

(Gallup)

• Cascade engagement through managers to employees

What the best do differently

(Gallup)

• Managers are accountable for their team’s engagement

Care factor zero!

Care Factor

100

CF1001. Clarity

Care Factor 1001. Make your expectations crystal clear

CF1002. Feedback

Care Factor 1002. Give honest, regular feedback

CF1003. Vision

Care Factor 1003. Share the vision, priorities, action plans

CF 1004. Growth

Care Factor 1004. Provide opportunities for growth and development

CF1005. Belong

Care Factor 1005. Help people feel like they belong

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

Actively Disengaged

Either Way?

Not Engaged

Engaged

Engagement = Happiness!

Care Factor 100 (100% of your people, 100% engaged)

1. Expectations of performance are crystal clear

2. Honest, regular feedback on performance is given

3. Vision, strategic priorities and action plans are shared

4. There are opportunities for growth and development

5. There is a team environment where everyone feels like they belong

How can you increase the Care Factor at your place?

Work in pairs to complete the handout

Next Accelerate Group Meeting27 February

2 Day Intensive Workshop8, 9 March, Newcastle

gregmowbray

gregmowbray.com1

@gregmowbray