accelerate 2017_julien redmond_designing systems to mitigate predictable surprises
TRANSCRIPT
DESIGNING SYSTEMS TO MITIGATE PREDICTABLE SURPRISES
A C C E L E R A T E 2 0 1 7
Predictable Adjective:
Able to be foretold or declared in advanceExpected, especially on the basis of previous or known behaviour
http://www.dictionary.com
Surprise Noun:
A completely unexpected occurrence, appearance, or statement
http://www.dictionary.com
THE OBVIOUS
THE HUMOROUS
IN OUR EVERY DAY LIVES
NOT JUST IN HEAVY INDUSTRIES BUT IN GLOBAL FINANCE
THE WORST CASE SCENARIOS
LOST BUSINESS OPPORTUNITIES
SO WHAT WOULD UTOPIA LOOK LIKE
THE RIGHT INFORMATIONWhen its neededPresented how you wantHighlighting what’s important
THE RIGHT CULTURETeams ready to take action The actions clearly definedSupport of Management
RPMRecognise PrioritiseMobilise
The Harvard Business Review article by Michael Watkins & Max Bazerman describe their approach for businesses to address predictable surprises
RECOGNISE
How do you deal with Not enough or too much informationBlind spotsBusiness or information silos
PRIORITISE
How do we Evaluate the riskAssess its potential severityDetermine the appropriate course of action
MOBILISE
How do we Create a culture of actionEnsure support from all levels of the businessPromote personal accountability
SO WHAT’S POSSIBLE?
Big Data IOTSearch Predictive AnalyticsCognitive computing AIIOT
WITHOUT CULTURAL CHANGE NOTHING WILL HAPPEN
As Mike Mullane discussed this requires a culture of:Personal leadershipOrganisational leadership
DOES THIS FIT WITH AGILEBi-Modal/Dev Ops, MVP, Prototyping, Fail Fast“Better is the enemy of good enough”
YESFailure is built into the methodRecognition, prioritisation & mobilisation are at its foundation.
IT’S EQUALLY RELEVANT IN A BAU STATE WHERE BETTER IS BETTER
Best practice standardsContinuous improvementResistance to the normalisation of deviance.
HOW DO YOU LEAD YOUR BUSINESS TO AVOID SURPRISES
RECOGNISE
Systems that allow massive sets of data to be analysedAnalytics that help focus on what needs to be knownPromote and enable investigation and inquiry
PRIORITISE
Formal processes to evaluate risk Understand the contextDelegate authority to take action
MOBILISE
System that provides information across silos, teams or distance. Culture of Leadership, Trust, Accountability Celebrate Action
Small changes in systems and culture can make a difference
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