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ACCE August 12, 2015 Disasters Happen: Is Your Business Ready For Recovery? BE PREPAREDits not just a scout motto!

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What is in your future?

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Acts of Nature

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Fact is

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Lightning, carelessness or arson?

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Will you be prepared?

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PersonalBusinessCommunity Before (prepare) During (immediate) After (immediate) After (short-term) After (long-term)

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A Tornado Case Study

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May 22, 2011, 5:41 pm EF-5 tornado through Joplin and Duquesne Fourteen-mile path; six miles at EF-4/5 through most heavily populated area Wind speeds of up to 300 mph The deadliest and most destructive single tornado in the U.S. in more than 60 years

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Red is EDR area (Expedited Debris Removal area) or most catastrophic damage Green is some moderate and mostly severe damage.

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Immediate field presence first three weeks 400 employers seen on-site All 1,000+ members contacted Business Recovery Center opened fourth day SBA, SBDC, state, local resource providers More than 300 employers seen in 100 days Rebuilt website noting resources, status of employers on-line on fourth day

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Creation of Business/Jobs Recovery Fund to meet long-term needs: 501(c)(3) is needed Creation of Joplin Tomorrow Fund for employers and start-ups adding jobs Recovery EXPO Open for business campaign Tracking system expanded, continues today

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485 employers back: 92% Over 95% of pre-tornado jobs base retained More than 250 NEW companies Employment in Joplin metro area is at pre-recession levels (08) Unemployment May 2015; 5.3 %, 5.8% state, 5.5% US Jasper County becomes first ACT national work-ready community Stop to check the community pulse from time to time; celebrate your successes!

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Have a disaster plan. Templates: FEMA, SBA, trade associations, etc. Make it your own, keep it current Focus: facility, team, communication, records, resources, financing & insurance Facility Gathering place, temporary location (several) Intermediate: back in facility, temp location No long-term leases Permanent: repair or rebuild, buy or build new site

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Team Know the disaster plan and gathering locations Have everyones mobile number Plan to fill-in: peers, friends families & numbers Communication With team members, key vendors and customers Texts will go through; key numbers in cell phone Internet access will get to social media Simple website (existing or new); focused info

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Data & Records Keep data backed up and SECURE Copies of state incorporation, licenses, annual financials & tax returns, contracts in safety deposit Computer data, including customer & supplier contacts, contracts, monthly financials backed up in real time and off-site Tape backups may fail or be corrupted at any time Backups kept in office, car, house may be destroyed Attorney, CPA offices may be gone

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Have lists of immediate resource needs General contractors, home contractors (associations?) Heavy equipment, generators, disposal bins Office equipment, supplies vendors COW cell on wheels; temporary Internet Vehicle rental agencies Financial and recovery support: Bank relationship with cell and/or direct phone numbers Insurance agent(s) cell and/or office phone numbers

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Understand insurance coverage Building replacement 100% replacement value may not be 100% At existing site, same as on foundation Any site or building purchase (depreciated value) Read ALL provisions; have attorney review & explain Demolition and debris removal, separate categories Business continuation Valid, reimbursable expenses Required records

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Maintaining communication Have laptops and tablets enabled for wireless, including cell phone connectivity (hotspot) Wireless capacity in building COW if needed Redundant Internet service, if possible Cable lost; had ATT, T-1 backup If not at office, where can you connect Real, live old-fashioned phones and jacks Backup power and/or alternative location

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Apply for all available resources Gaps in insurance, available conventional bank financing SBA loans; low-interest, long-term Physical damage, building and equipment Economic impact, including need to handle increased business SBA is a loan program; conventional requirements SBA also helps employees with owner/renter loans. Also low interest, long-term State programs; possible local programs

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Get info on your status out continually Have Facebook, other social media, already established; update continuously Change website to reflect current status, location, contact information (key cell numbers) ADVERTISE your status, location immediately Have resources for the long-term effort, not just immediate Utilize your CHAMBER for connections, free and low cost

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Joplins new high school opened for classes fall of 2014

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Mercy Joplin opened March 2015

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Organized a five-year milestone planning team Survey community for what do you want to see? Planning/organizing series of events for May 2016 Created an identity/brand for the milestone JOPLIN PROUD what is in a name? Show strength, resilience and success, yet be respectful Think big Memorial Half expand to first full marathon Spread Our Wings Fly High and Proud; butterfly program

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Recovery takes Time and Talent Cooperation and Collaboration Dedication and Determination Spread Our Wings - Fly High and Proud

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