acca smart finance series - trust in the digital agepresented by pwc
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Strictly Private and Confidential
Trust in Digital Age
Vincent Loy, PwC Singapore
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PwC
Agenda
1. The rise of the Digital World
2. Impact of the Digital Natives
3. Trust: Currency of the Digital Age
4. How to build Trust in the Digital Age
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PwC
1The Rise of The Digital World
PwC
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PwC
“An explosive Growth of Technology”PwC 4
Smart Nation
Social
Networking
Cloud
Computing
Industry 4.0
Big Data
Artificial
Intelligence
Internet of
Things
Virtual
Reality
Augmented
Reality
Smart
Drones
Block Chain
Autonomous
Driving
Mobility
Quantum
Computing
Robots
3D Printing
The Digital Age
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PwC
“Top 8 out
of 150 tech most likely to affect business globally”
5
Key Emerging Tech by 2020 most likely to affect business globally
Abolishes logistical limitations and opens new possibilities for simulation
Machine learning has potential to create new products and services
Potential to turn any business into a factory
Provides new modes for surveillance, survey, and delivery
Automate, augment or assist human activity
Sensors across the value chain can capture and analyse information to fulfill business objectives
Blending of physical and virtual world presents new business opportunities
Distributed electronic ledger has potential for prevention of fraud
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The Digital evolution has already started
PwC
NOW
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PwC
Key Drivers for Digital Natives
Smart
Nation
Social
Networking
Cloud
Computing
Industry
4.0
Big
Data
Artificial
Intelligence
Internet
of
Things
Virtual
Reality
Augmented
Reality
Smart
Drones
Blockchain
Autonomous
Driving
Mobility
Quantum
Computing
Robots3D
PrintingAccessibility
Computing Power
Storage Cost
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PwC
2Impact of the Digital Natives
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PwC
Who are the Digital Natives?
9
• Has increasingly high expectations set by market-leading brands
• Is better informed than ever
• Trusts his/her peers more than advertising
• Has variety of choices
• Has voice via social media
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PwC
What does this mean to businesses
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Use insight to understand customer needs and deliver better customer outcomes
Has detailed insight into how its products and services are consumed
Is confident with disruptive digital technologies
Understands the broader ecosystem and builds a network of partnerships
1
2 4
3
Continuously innovates, understands and exploits the potential of new business models5PwC
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PwC11
24/7Undisrupted IT Services
Privacyand Data
Protection
How to retain the
digital native
customer?
Need to build
Trustinto fabric of the
operations
Underlying this expectation
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PwC
Not just about
technology but also
business strategy
Should underpin
how business is
organised and run
Critical for the
digital age
Premium On
Trust
Trust: Currency of the Digital Age
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PwC
3Trust: Currency of the Digital Age
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PwC | July 2014
Risks of Digital World
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Sourcing Risk
IT Processes & Assets
Project Delivery Risk
IT Resilience and Continuity
Cyber Security
Business Systems
Data Governance &
Quality
Technology Mega Trends
Global IT
IT Governance
Compliance with Regulation
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PwC
Business impact when trust is broken
15
• Costs of remediation & investigation
• Financial losses
• Share price
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4How to build trust in the Digital Age
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PwC
What all these mean for your business
“Managing risk and building trust underpins the digital agenda as digital platforms become increasingly central to the delivery of business strategy.”
Five key business imperatives:
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Confidence in your securityConfidence that systems are secure to protect customerand other data and that identity/privacy issues have been dealt with.
Confidence in your dataConfidence in the integrity of data and the abilityto benefit from what it can reveal about a business
Confidence in your systemsConfidence that business systems have the right controls and monitoring to ensure that they do what they are supposed to, whether they are in-housesystems or are delivered as cloud based services.
Confidence to take risksConfidence that technology risks are understood and well managedand that digital platforms will be available when required (24/7).
Confidence in your digital transformation programmeConfidence to embark on and deliver the next complex digital transformationprogramme in a way that delivers the expected benefits, on time and to budget.
Cyber Security
Data Confidence
Business Systems Confidence
IT Risk Confidence
TransformationConfidence
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PwC | July 2014
What all these mean for your business- Organisation
Strategy Compliance
Customer Engagement
New opportunities & considerations
New regulations
Reshaping interactions from sales & marketing to billing
& after-sales support
18
People & Talents
New job categories, phasing out of old roles
Operations
Improve operational efficiency and significant
competitive advantage
PwC
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PwC
Our Digital Trust Framework
19PwC
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PwC
Assess your Digital Trust Profile: Questions to Ask
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4. What controls enforce third parties to handle your data appropriately?
1. Have you identified your risk profile and ensured your controls are ‘right-sized’?
2. Is your digital programme aligned to your business & IT strategy?
3. Do you know where your most valuable data is physically held?
PwC
5. With increasing connectivity, how are you managing access to your systems?
6. Do you know if those accessing core systems are truly who they say they are?
8. Are you meeting fast-changing regulatory requirements?
9. In the event of incident, what is your incident response plan to secure the business and rebuild trust?
7. If you are holding customer data, how are you managing their security and privacy expectations?
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PwC
Thank you.
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, [insert legal name of the PwC firm], its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.
© 2015 PwC Singapore. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers LLP which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.
Contact us:
Vincent Loy
Partner
Data Analytics, Cyber & Financial Crime Leader