about icici bank | wealth management proposition...extended banking hours at metro branches: 9 am to...

ABOUT ICICI BANK

Largest private sector bank in India based on Total Assets

Over 52 million customer accounts

Strong capital adequacy ratio of 17.02% as on

March 31, 2015

Global presence in 17 countries

Rated at par with sovereign: Moody’s - Baa2, S&P – BBB

WEALTH MANAGEMENT PROPOSITION

Experts for every need:

Dedicated Relationship Manager as single point

contact, supported by Customer Service Manager

Team of experts to service different customer needs

on investments, Business Banking Service, Property

& Loans

Exclusive Priority Service:

Dedicated Wealth Management Branches and

Lounges with priority processing as an exclusive

servicing channel

Dedicated Customer Care with Toll free number

Online Chat and Request a Call service facility

WEALTH MANAGEMENT PROPOSITION

Customised Investment Planning:

Wide array of investment products

Money Speak comprehensive Wealth statement

Research expertise for investment recommendations

Disciplined portfolio building approach

Special Privileges:

Exclusive lifestyle privileges to offer rewarding

experience

e-Locker facility for secure document storage

iWealth application for smart phones

Market updates via “Viewpoint” & “Speak of the Week”

Charge waivers and Preferential pricing

WIDE RANGE OF PRODUCTS & SERVICES

Investment Products:

Mutual Funds: Equity, Fixed Income, Fund of Funds,

Hybrid, FMP

Portfolio Management Services: Equity & commodity based,

Principal protected, Index linked

Alternative Investments: Residential and Commercial Real

Estate, Real Estate Funds & Private Equity

Fixed Deposits: ICICI Bank FD & Corporate FD

Insurance or Risk Protection Products:

Life Insurance & Retirement solutions from ICICI Prudential Life

Insurance Co. Ltd.

General Insurance from ICICI Lombard General Insurance

Co. Ltd.


Other Services:

Demat Services

Property Loans and Documentation Assistance

Foreign Exchange Services

Home Loans:

Guidance through the property purchase process

Attractive Rate of Interest & Flexible re-payment options

Sanction Approval without property selection

Simplified Documentation & Insurance options


Auto Loans:

Financing upto 100% of ex-showroom price

Car Loans with Fixed Rate of Interest & Loan Tenor up to 84

months

Foreign Exchange Services:

Foreign currency, Travelers’ cheques, Travel card

Prompt doorstep delivery of foreign exchange


Credit Cards:

Wide range of Premium credit cards

Privileges across Golf, Entertainment, Wellness, Travel, Leisure

& Dining

Exclusive Security & Insurance features

Concierge Services

BUSINESS BANKING PRIVILEGES

Current Account

No minimum balance requirement

Unlimited free deposits and payments

Corporate Internet Banking, Forex Online

Free RTGS and NEFT transactions, mobile alerts

Trade Services

Remittance – Inward and Outward

Forex Online and Forex on Call

Import and Export Services

BUSINESS BANKING PRIVILEGES

Business Loans

Quick processing with attractive interest rates and

commission charges

Easy renewal with minimum documentation

Cash Credit / Overdraft facilities

Export Credit

Term Loans

Letter of Credit – Inland and Foreign

Bank Guarantee

CLIENT SERVICING MODEL

1) Dedicated

Branches

2) Client

Service Manager

3) Dedicated

Customer Care4) Online Chat

5) Click to call

Customer

54 Branches and

35 Lounges

across India

Priority processing

of all customer

requests

Toll-free helpline

accessible from all

cities with skip IVR

Instant assistance

for banking

queries

Request a call on

registered mobile

number

CLIENT - CENTRIC INVESTMENT PROCESS

12

3

45

Specify Financial Goals Investment Plan

Portfolio Execution

Portfolio MaintenancePortfolio Review

Risk & Financial Profiling

Investment Objective

Existing Portfolio

Asset Allocation

Cash Flow Planning

Re-balance Existing

Portfolio

Execution of Debt, Equity

and other investments

Technical Re-balancing

Maintain Asset

Allocation

Review Portfolio

Progress, Asset

Allocation and Portfolio

Strategy

INDUSTRY FIRSTS

Viewpoint Podcast Series

Unique proposition of video podcasts featuring industry experts

and their views on latest trends in domestic and global markets

Money Speak Statement

Consolidated portfolio statement across assets and liabilities with

comparison to Model asset allocation

INDUSTRY FIRSTS

iMobile

Check your account balance, transfer funds 24 x 7, pay your bills,

book bus and flight tickets, recharge your prepaid mobile or DTH

connection and do a lot more effortlessly and securely

iWealth Mobile Application

Mobile application for Wealth customers comprising Podcasts,

Risk Profiler, Calculators, Product features, Branch locator

INDUSTRY FIRSTS

ICICI e-Locker

An online document storage facility to store all your valuable

documents at one central secure location

Pockets

‘Pockets’, India’s first digital bank on a mobile phone allows

users to download and instantly activate an e-wallet

INDUSTRY FIRSTS

Cameraderie Photography Contest

Annual customer engagement property

A first of its kind in banking industry, the contest is

aimed at providing a platform for customers to

showcase their photography skills

Winners got exciting prizes like Renault SCALA,

International trips Victorinox Travel Gear

The first two editions of contest saw participation

from more than 19,000 customers, more than

27,000 photographs and 3.6 lac votes

DOMESTIC & GLOBAL REACH

Over 4,000 branches and 2,600 ATMs in India

Extended banking hours at metro branches: 9 AM to 6 PM

Select 8 AM to 8 PM branches

89 Wealth Management branches & lounges

Serviced by ~70,000 employees

28 dedicated mega branches at major centers fully

equipped to cater Corporate & Institutional customers

24-hour, 365 days manned Customer Care

No. of

ATMs

No.of

BranchesCity

Mumbai

Bangalore

Kolkata

NCR

235 2388

92901

74 542

230 2768

No. of

ATMs

DOMESTIC & GLOBAL REACH

Presence across 17 countries

DIVERSIFIED FINANCIAL SERVICES

Largest private sector bank by assets

# 1 Private sector life insurer

# 1 Private sector general insurer

Largest Indian PE and venture fund

Leading investment bank

Largest on-line trading platform

Leading AMC in India

AWARDS & ACCOLADES

Adjudged the winner in six categories and the first runner-up in one

category out of a total of eight categories for private sector banks at the

IBA Banking Technology Awards 2014-2015

‘Best Retail Bank in India’ at the Asian Banker Excellence in Retail Financial

Services International Awards. The Bank was also awarded in the ‘Best

Internet Banking Initiative’ and ‘Best Customer Risk Management Initiative’

categories

‘Best Bank – Global Business Development (Private Sector)’ in the Dun &

Bradstreet-Polaris Financial Technology Banking Awards 2014

Winner of the Retail Banker International’s Trailblazer Asia Award in the

category of ‘Collection & Debt Management’

Awarded the ‘Best Risk Management Service Provider, India’ at The Asset

Triple A Transaction Banking Awards 2014

THANK YOU

about icici bank | wealth management proposition...extended banking hours at metro branches: 9 am to...

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