about dotdigital in the nfp sector · nfp sector matt beaver commercial account excecutive. about...
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![Page 1: About dotdigital in the NFP sector · NFP sector Matt Beaver Commercial Account Excecutive. About dotdigital •A global business with a UK headquarters •340+ employees. Offices](https://reader033.vdocuments.us/reader033/viewer/2022052003/6015d020d2ca8c2eee3bc674/html5/thumbnails/1.jpg)
About dotdigital in the
NFP sector
Matt Beaver
Commercial Account Excecutive
![Page 2: About dotdigital in the NFP sector · NFP sector Matt Beaver Commercial Account Excecutive. About dotdigital •A global business with a UK headquarters •340+ employees. Offices](https://reader033.vdocuments.us/reader033/viewer/2022052003/6015d020d2ca8c2eee3bc674/html5/thumbnails/2.jpg)
About dotdigital
• A global business with a UK headquarters
• 340+ employees. Offices in 14 countries
• Formed in 1999. Listed on AIM in 2006
• Now called dotdigital Engagement Cloud
Associations & Partnerships
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Connect
CRMEcommerce
Offline Webhooks
Empower
A.I. Automation Collaboration Personalization
Profiling Reporting Segmentation
Communicate
Ads
Chat
Mobile
SMS Social
Web
Cross-channel Customer engagement platform
![Page 4: About dotdigital in the NFP sector · NFP sector Matt Beaver Commercial Account Excecutive. About dotdigital •A global business with a UK headquarters •340+ employees. Offices](https://reader033.vdocuments.us/reader033/viewer/2022052003/6015d020d2ca8c2eee3bc674/html5/thumbnails/4.jpg)
Customer
EngagementOmnichannel.
Behavioral.
Relevant.
Transactional CommsSystem led.
Alerts. Reminders.
Notifications.
Marketing
AutomationInterface controlled.
Scaled marketing.
Action-based.
Conversational
Messaging1-2-1 and Realtime
interactions.
Personal.
Engagement Cloud
uniquely offers all
three core areas in
customer
engagement.
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Established in the ecosystem
dotdigital has successful
partnerships with many
companies you may
already work with.
ECOMMERCESEARCH
DATA
LOYALTY
& UGC
ORDER MGMT CRM
PAYMENTS
TAX & SHIPPING
PERSONALIZATIO
N
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Not for Profits
Make every touchpoint count. Make every experience invaluable.
• Avoid silos by connecting data
• Create messages that matter to the individual using personalisation
• Encourage regular contributions with triggered campaigns and nurturing
• Identify and target unengaged members with segment templates and
automated win-back programs
• Use customer data to retarget across social networks
• Notify members of important news and upcoming fundraisers via SMS and
mobile push
SECTOR EXPERIENCE
A handful of our customers from the Not For Profit sector
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NFP and Charity customers
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Peoplepower
Learning & ServiceEmpoweringtechnology
The dotdigital difference