abmu cardiothoracic team development...
TRANSCRIPT
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Leading Teams with Emotional
Intelligence
ABMU Cardiothoracic Team Development Programme
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We are being judged by
a new yardstick,
not just by how smart
we are, or by our
training and expertise… Daniel Goleman
…but also by how well
we handle ourselves
and each other.
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Emotional intelligence has moved from “nice to have”
to “need to have.” Improvement in patient safety
requires healthcare professionals to evolve from
emotional unawareness to emotional intelligence.
This will not only benefit the professional,
the healthcare team, and the wider
organisation but, most importantly, has
the potential to improve patient safety.(Stanton and Noble, 2010)
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Transformational leadership
serves collective interests
and develops and
empowers others…
…emotional intelligence
is its driving force! (Power et al, 2004)
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Emotional Intelligence
sets apart effective leaders
and teams
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What is Emotional Intelligence?Emotional Intelligence is a set of emotional and
social skills that collectively establish how well
we:
• Perceive and express ourselves
• Develop and maintain social relationships
• Cope with challenges
• Use emotional information in an effective and
meaningful way
It is a predictor of success in life and work.
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‘
…the capacity for recognising
our own feelings and those
of others, for motivating ourselves
and for managing emotions
effectively in ourselves and others.’
(Power et al, 2004)
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In other words, EQ is about……
• Knowing how you and others feel and
what to do about it;
• Knowing what feels good and what feels
bad, and how to get from bad to good;
• Possessing emotional awareness,
sensitivity and the leadership / management
skills that will help us to survive & thrive in the
‘permanent white water’ of the workplace.
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Bar-On
Model of
Emotional
Intelligence
GW
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Self-Perception
Consists of the following sub-categories:
• Self-Regard – confidence
• Self-Actualization – continuous
development
• Emotional Self-Awareness –
understanding my emotions
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Self - ExpressionConsists of the following:
• Emotional Expression – saying how
you feel
• Assertiveness – standing up for
yourself effectively
• Independence – standing on your
own two feet
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Interpersonal
Consists of the following:
• Interpersonal Relationships – developing
and maintaining good relationships
• Empathy – recognizing and appreciating
how others feel
• Social Responsibility – contributing
to society
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Decision MakingConsists of the following:
• Problem Solving – effectively managing
emotions when solving problems
• Reality Testing – seeing things as they
really are
• Impulse Control – ability to resist or
delay impulses
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Stress Management
Consists of the following:
• Flexibility – adapting to change effectively
• Stress Tolerance – successfully coping
with stressful situations
• Optimism – having a positive outlook
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Happiness
• Feeling satisfied, enjoying life
• An indicator of overall well-being
• Impacts overall EQ-i, closely linked to:
– Self-Regard
– Optimism
– Interpersonal Relationships
– Self-Actualization
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Bar-On
Model of
Emotional
Intelligence
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The Emotional
Bank Account
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Emotional Bank Account
• Understanding the individual
• Attending to the little things
• Keeping commitments
• Clarifying expectations
• Showing personal integrity
• Apologising sincerely when
you make a withdrawal
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The Emotional Bank AccountDeposits Withdrawals
• Seek first to understand.
• Show kindness, courtesy,
respect.
• Keep promises.
• Be loyal to the absent.
• Set clear expectations.
• Apologize.
• Give feedback
(“I” messages).
• Forgive.
• Assume you understand.
• Show unkindness,
discourtesy, disrespect.
• Break promises.
• Be disloyal, badmouth.
• Create unclear expectations.
• Be proud and arrogant.
• Give no feedback
or evaluate character
(“you” messages).
• Hold grudges.
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In hard times, the soft stuff often goes away.
But emotional intelligence, it turns out, isn't
so soft. If emotional obliviousness jeopardizes
your ability to perform, fend off aggressors, or be
compassionate in a crisis, no amount of attention
to the bottom line will protect your career.
Emotional intelligence isn't a luxury you
can dispense with in tough times. It's a
basic tool that, deployed with finesse, is
the key to professional success.
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To become more
emotionally intelligent, what would my
colleagues ask me to:
• stop doing
• do differently
• continue doing?
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Emotional Intelligence
sets apart effective leaders
and teams
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Emotionally intelligent teams look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the
mirror to assign responsibility - they never blame outside events when things go wrong.
In contrast, less emotionally intelligent teams
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
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Emotionally intelligent teams look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the
mirror to assign responsibility - they never blame outside events when things go wrong.
In contrast, less emotionally intelligent teams
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
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None of us is as
smart as all of us!
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ABMU Cardiothoracic Team Development Programme