abhinav sharma - aom

1
Permanent Address: A-29, Alok Nagar, Jaipur House, Agra (Uttar Pradesh) Cell no. +918979196066, +919808779619 E-Mail: [email protected] Personal Profile: Date of Birth: 22. Nov.1992 Father’s name: M C Sharma Sex: Male Nationality: Indian Marital Status: Unmarried Languages Known: English, Hindi Interests: Listening to Music, Dancing, Watching Movies, Playing Cricket, swimming, sketching & Love to Roam. Preferences: Location: Willing to Relocate Social Activeness: Active member of “NGO” named “MAHARSHI CHARAK SHIKSHA AVAM LOK KALYAN SASTHAN”. Awarded as best volunteer for “ENVIRONMENTAL PROGRAM”. Awarded as best volunteer for “BLOOD DONATION PROGRAM”. Awarded as best volunteer for “POLIO & EDUCATION PROGRAM”. Achieved Certificate of Appreciation from “SEARCH FOUNDATION”. Organization Achievements: Awarded as Worthy Performer in PH Project in Simpa Energy Pvt. Ltd. Awarded as Best Performer for Fast Resolution and Maintaining TAT. Intern Projects & Workshop: BHEL – Power transformer (60 Days) Ethical Hacking & Information security (7Days) Virtual Power Lab (2Days) Automation system (30 days) Notice Period: 30 Days Work Experience: 2Years Simpa Energy Pvt. Ltd – Solar Energy [ Environment & Renewable Energy] Current Designation: Area Operation Manager Department: Operations Duration: 01/July/2014 To till now. To Handle Installation, Service Team & Maintain customer relations. To Manage delivering of products at customer End within 24 Hrs. of TAT. To Maintain Service TAT Within 48hrs of resolution. To Manage Operation Projects Regarding service, Installation & Revenue. To Audit Installation and Service – Quality Control. To Train Solar Technician, CRA, CRO & Joining of new Candidates. To Manage and handle Operation Software & Android apps. To Build Service, installation & Revenue collection MIS & Reports. To Follow-up Customer’s feedback and arrange preventive site visits. To Take care of Customer’s complaints Raised by Customer Care Team. To Handle CRA’s and CRO’s as Customer Relationship Associate N Officers and Track their Schedule -Work Flow Management. To co-ordinate with warehouse team for Product delivering & Spare’s Management. To Take Care of Branch Revenue Collection – Branch Portfolio management. To process Technician payout and other field work related to them. Experienced in handling operation projects. Can handle Google sheets, tracker & Operation Software. Can create and built operation Reports and MIS. Ability to Handle and Maintain Customer Database. Handled sales operation functions. Experienced in Branch Revenue collection. Experienced in Solar installations, Customer end service & Training - Field Force Management. Professional Qualification: B.Tech 2014 Uttar Pradesh Technical University Electrical Engineering 60% Fast learner, adapt well to changes and pressures in workplace. Good presentation & communications skills. Work effectively with diverse groups of people. Friendly with an upbeat attitude. Leadership quality and elegant team player. Innovative and Smart worker. Risk Taking ability, Manpower handling & Management quality, hardworking, Trouble shooter, Problem resolver, Self-motivated. Organization Projects Handling: Project Harvest (3 months’ duration) – Project Leader Highlights: Raised more than 3L revenue collection for branch, Targets are over achieved & converted dead lock clients into happy customer’s. customer relations are rebuilt & Immediate customer resolutions has been done. – Healthy Branch portfolio established. Computer Proficiency: I am Compatible with the following application packages OPERATING SYSTEMS: Mac, WINDOWS XP, Vista, 7,8 & 10 TOOLS AND PACKAGES: MS Office (Excel, word, Power Point) Competencies Professional skills Abhinav Sharma : Professional Bio Data Key Responsibility Area’s

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Page 1: Abhinav Sharma - AOM

Permanent Address:

A-29, Alok Nagar, Jaipur House, Agra (Uttar Pradesh)

Cell no. +918979196066, +919808779619

E-Mail: [email protected]

Personal Profile:

Date of Birth: 22. Nov.1992

Father’s name: M C Sharma

Sex: Male

Nationality: Indian

Marital Status: Unmarried

Languages Known: English, Hindi

Interests:

Listening to Music, Dancing, Watching Movies, Playing Cricket, swimming, sketching & Love to Roam.

Preferences:

Location: Willing to Relocate

Social Activeness:

Active member of “NGO” named “MAHARSHI CHARAK SHIKSHA AVAM LOK KALYAN SASTHAN”.

Awarded as best volunteer for “ENVIRONMENTAL PROGRAM”.

Awarded as best volunteer for “BLOOD DONATION PROGRAM”.

Awarded as best volunteer for “POLIO & EDUCATION PROGRAM”.

Achieved Certificate of Appreciation from “SEARCH FOUNDATION”.

Organization Achievements:

Awarded as Worthy Performer in PH Project in Simpa Energy Pvt. Ltd.

Awarded as Best Performer for Fast Resolution and Maintaining TAT.

Intern Projects & Workshop:

BHEL – Power transformer (60 Days)

Ethical Hacking & Information security (7Days)

Virtual Power Lab (2Days)

Automation system (30 days)

Notice Period: 30 Days

Work Experience: 2Years

Simpa Energy Pvt. Ltd – Solar Energy [ Environment & Renewable Energy]

Current Designation: Area Operation Manager

Department: Operations

Duration: 01/July/2014 To till now.

To Handle Installation, Service Team & Maintain customer relations.

To Manage delivering of products at customer End within 24 Hrs. of TAT.

To Maintain Service TAT Within 48hrs of resolution.

To Manage Operation Projects Regarding service, Installation & Revenue.

To Audit Installation and Service – Quality Control.

To Train Solar Technician, CRA, CRO & Joining of new Candidates.

To Manage and handle Operation Software & Android apps.

To Build Service, installation & Revenue collection MIS & Reports.

To Follow-up Customer’s feedback and arrange preventive site visits.

To Take care of Customer’s complaints Raised by Customer Care Team.

To Handle CRA’s and CRO’s as Customer Relationship Associate N Officers and Track their Schedule -Work Flow Management.

To co-ordinate with warehouse team for Product delivering & Spare’s Management.

To Take Care of Branch Revenue Collection – Branch Portfolio management.

To process Technician payout and other field work related to them.

Experienced in handling operation projects.

Can handle Google sheets, tracker & Operation Software.

Can create and built operation Reports and MIS.

Ability to Handle and Maintain Customer Database.

Handled sales operation functions.

Experienced in Branch Revenue collection.

Experienced in Solar installations, Customer end service & Training - Field Force Management.

Professional Qualification:

B.Tech 2014 Uttar Pradesh

Technical University

Electrical

Engineering

60%

Fast learner, adapt well to changes and pressures in workplace.

Good presentation & communications skills.

Work effectively with diverse groups of people.

Friendly with an upbeat attitude.

Leadership quality and elegant team player.

Innovative and Smart worker.

Risk Taking ability, Manpower handling & Management quality, hardworking, Trouble shooter, Problem resolver, Self-motivated.

Organization Projects Handling: Project Harvest (3 months’ duration) – Project Leader

Highlights: Raised more than 3L revenue collection for branch, Targets are over achieved & converted dead lock clients into happy customer’s. customer relations are rebuilt & Immediate customer resolutions has been done. – Healthy Branch portfolio established.

Computer Proficiency:

I am Compatible with the following application packages

OPERATING SYSTEMS: Mac, WINDOWS XP, Vista, 7,8 & 10

TOOLS AND PACKAGES: MS Office (Excel, word, Power Point)

Competencies

Professional skills

Abhinav Sharma : Professional Bio Data

Key Responsibility Area’s